Guide to the Disability Insurance Illustration System

WE LL GIVE YOU AN EDGE SM Principal Life Insurance Company Guide to the Disability Insurance Illustration System Disability Solutions 700 Series Portfolio For producer education and information only. Not for use in sales situations. 2006 Principal Financial Services, Inc. "The Principal,""Principal Financial Group" and the Edge Design are registered service marks and the illustrated character and "We'll Give You An Edge" are service marks of Principal Financial Services, Inc., Des Moines, IA 50392

Table of Contents Table of Contents...2 Introduction...4 Welcome...4 For Help, Call...4 Section 1 Getting Started...5 System Requirements...5 Locating the Disability Insurance Illustration System...5 Using Help...5 Section 2 Illustrating a Basic Single-Life New Issue Case...6 Selecting a Product to Illustrate...6 Entering Client Information...7 Entering Plan Information...8 Solve for Base Benefit...8 Monthly Benefit Type...9 Additional Underwriting Guidelines...9 Entering Riders and Discounts...10 Entering Existing Coverage...10 Entering Adaptable Income Benefits (AIBs)...12 Selecting the Calculator Button...13 Section 3 Running an Existing Policy Illustration...17 Retrieving an Existing Policy Case...17 Modifying an Existing Policy Illustration...18 Section 4 Illustrating a Basic Multi-Life New Issue Case...19 Illustrating Multi-Life...19 Selecting a Product...19 Entering Business Information...20 Entering Plan Information...20 Entering Riders and Discounts...20 Entering Existing Coverage...20 Entering AIBs...20 Entering Census Information...20 Running the Illustration...22 Previewing the Illustration...22 Switching Between Products...22 Section 5 Disability Buy-Out and Overhead Expense...24 Client Screen...24 Disability Buy-Out Plan Screen...24 Overhead Expense Plan Screen...24 Continued on next page May 2006 For producer education and information only. Not for use in sales situations. Page 2

Section 6 Making Your Work Easier To Do...25 Importing Census Information...25 Preparing the Data...25 Saving to a Tab Delimited File...27 Importing the Client Data...28 Modifying Census Data...30 Modify An Entire Column Value...30 Modify A Single Client...31 On-Line App...32 Section 7 Technical Information...33 Setting Producer Information...33 Case Producer...34 Adding Producer...34 Modify Producer...34 Delete Producer...35 Setting A Default Producer...35 Saving and Opening Cases...35 Opening a Saved Case...36 Sorting Saved Case...37 Deleting a Saved Case...38 Activity Report...39 Running Activity Report...39 Defaults...41 Setting User Defaults...41 Setting Rider Defaults...42 Setting System Defaults...42 System Defaults...43 Section 8 Updating the State Approval Table for the New Disability Product...44 Updating the State Approval Table...44 Get Rates...44 May 2006 For producer education and information only. Not for use in sales situations. Page 3

Introduction Welcome Guide to the Disability Insurance Illustration System The Disability Insurance illustration system is a powerful tool for illustrating disability solutions to meet your customers needs. This guide will assist you in learning how to use the Disability Insurance illustration software. The help system contains information on disability income, disability buy-out and overhead expense insurance products. For more information on the help system, see page 5, Using Help. This guide will show you: How to illustrate a single-life new issue case. How to use the Solve for Base Benefit function. How to illustrate a multi-life new issue case. How to switch between products in the multi-life system. How to import a multi-life census. How to save and open cases. How to illustrate a disability income existing policy case. For Help, Call For home office assistance with disability insurance illustration questions, call the Marketer Support Hotline, 800/654-4278 option 2,2,1 for Disability Insurance Pre-Sale Marketing Support. For home office assistance with PC Technology Support, call the toll-free TECHelp Line, 800/851-3343. May 2006 For producer education and information only. Not for use in sales situations. Page 4

Section 1 Getting Started System Requirements This system does not require any special system requirements to run. We recommend you use Windows 98 or greater operating system. Locating the Disability Insurance Illustration System The disability insurance illustration system can be found through Workbench. To access the disability insurance illustration system, select Illustrations, then Disability Products. Note: It can also be located through Start, Programs, Symphony, Disability Products. Using Help The Disability Insurance illustration system is equipped with an online, comprehensive help system. This help system assists you in learning how to use the illustration system. You can view the Help contents window by choosing Contents from the Help menu or by clicking on the icon on the toolbar. From this window, you can use your mouse to click for more specific topics. May 2006 For producer education and information only. Not for use in sales situations. Page 5

Section 2 Illustrating a Basic Single-Life New Issue Case This section describes the steps needed to illustrate a single-life disability insurance case. Selecting a Product to Illustrate 1 When opening the Disability Insurance illustration system you will receive a dialog box to pick the product (disability income, overhead expense or disability buy-out) you wish to illustrate, type of illustration you want to run (single-life or multi-life), and series (700 Series; S700- HH700 and S700-HH750 or Solutions II). This dialog box will also display up to five of your most recent saved cases and will allow you to select a sales program. Select the product Select the type and series Select to open a blank case Displays up to five of your most recent saved cases and provides quick access to your saved cases Allows you to select a Sales Program Choose a specific Sales Program May 2006 For producer education and information only. Not for use in sales situations. Page 6

Illustrating a Basic Single-Life New Issue Case (continued) Entering Client Information 2 The Client tab holds all of the information about your client. When entering client information, the system will only allow you to select the benefit options available, according to the underwriting guidelines, for the occupation class being illustrated. A policy can be written in the same state or a different state than the client s state of residence. When initially entering the State Residence, the State Written will default to the same state. If the State Written is different you will need to manually change it. If you know the client s occupation but do not know the Occupation Class associated with it, you can use the Search Occupation button to look up the occupation class. After selecting the occupation, the system will automatically fill in the Occupation Class field. Your disability underwriter can also help to determine the proper occupation class. *If you choose the 5A Select occupation class, you will have to also choose the discount on the Riders/Discount tab. May 2006 For producer education and information only. Not for use in sales situations. Page 7

Illustrating a Basic Single-Life New Issue Case (continued) Entering Plan Information 1 The Plan tab contains the benefit options. In this screen, you choose the proposed benefits for your client. There are three options for entering Plan information. You may select a Sales Program by selecting a Sales Program on the toolbar, selecting a Sales Program on the New Case dialog box or customize by entering the desired benefit options on the Plan tab. In the title bar it will show what sales program you are currently in. (Refer to the Help System for information on the default options of the Sales Programs. If switching between Sales Programs you will need to go to the Riders/Discounts tab to verify your discounts.) Solve for Base Benefit 2 You can have the system calculate a base benefit for you based on a premium you enter when you use the Solve for Base Benefit option on this tab. This allows the user to specify a premium, by using a monthly, quarterly, semi-annual or annual premium mode. The system will calculate a new base benefit amount as close to that premium as possible. If you want to add riders you can select them before you do the Solve for Modal Premium or just select the riders you want and then come back to the Plan tab and select the Solve for Modal Premium button again. The Solve for Modal Premium also works in conjunction with the calculator function when you set it up as a running calculator. (See page 13 for more information regarding setting your calculator.) May 2006 For producer education and information only. Not for use in sales situations. Page 8

Illustrating a Basic Single-Life New Issue Case (continued) Monthly Benefit Type 3 The Monthly Benefit Type field allows you to illustrate the requested benefit amounts in several ways. The Monthly Benefit Type for the Disability Base Benefit can be illustrated by selecting on of the following choices: 1. Maximum Calculates maximum benefits available 2. Percentage Calculates a percentage of the income entered 3. Specify Allows you to specify a dollar amount Two other options for illustrating benefits when you have Group Long- Term Disability (LTD) on the Existing Coverage tab are: 4. Max% w/ltd - Calculates a set maximum percentage of income replacement. (See percentages below*) 5. Specified % w/ltd - Calculates a percentage of income replacement that you have specified. The Monthly Benefit Type for the Social Insurance Substitute (SIS) benefit can be illustrated by: Maximum Calculates maximum SIS benefit available Specified Allows you to specifying a dollar amount None Calculates your benefit as all base benefit Note: This is not required for 3A and above occupation classes to get the maximum benefit available. You can select the Elimination Period, Benefit Period and Your Occupation Period that will best suit your client s needs. Additional Underwriting Guidelines 1 An Option for Additional Underwriting Guidelines is available for you in the plan tab. This allows you to run a DI quote based on the Select Professional Limits. When selected, this option has been programmed with the underwriting rules around these limits. May 2006 For producer education and information only. Not for use in sales situations. Page 9

Illustrating a Basic Single-Life New Issue Case (continued) Entering 6 On the Riders/Discounts tab you can select by clicking on the rider or Riders and discount with your mouse to put a checkmark in the box. The system Discounts will only display the riders and discounts applicable with the information that you entered on the Client and Plan tabs. There may be additional riders listed on the tab, you will need to use the slide bar on the right hand side. Entering Existing Coverage 7 If the client has any existing disability income coverage, other than what you are proposing, it is entered in the Existing Coverage tab. Initially, only the Monthly Benefit Type field appears for Existing Coverage 1. Once you choose the Monthly Benefit Type, the applicable fields will appear that you need to complete. You can enter up to two existing disability income coverage s for the client and the system will calculate the eligible benefit. May 2006 For producer education and information only. Not for use in sales situations. Page 10

Illustrating a Basic Single-Life New Issue Case (continued) Entering Existing Coverage, (continued) 7 Example of: When the Percentage option is chosen: Example of: When the Specified option is chosen: Once you have entered the Monthly Benefit Type, you will need to enter the Amount/Percent, Elimination Period and Benefit Period for the existing coverage. The valid elimination periods are 0-730 days and valid benefit periods are 1-60 months or To Age 65. May 2006 For producer education and information only. Not for use in sales situations. Page 11

Illustrating a Basic Single-Life New Issue Case (continued) Entering 7 You will also need to select the following fields if they apply to your Existing cont. client s existing coverage: if the existing coverage has been Integrated Coverage, With Social Security, if the benefits are Taxable Benefits and if it is (continued) group long-term disability (Group LTD), and if there is existing Entering Adaptable Income Benefits (AIBs) Catastrophic Disability Benefit on this coverage. 8 The Adaptable Income Benefits (AIB) tab is used when you need to specify a particular amount of coverage for a limited period of time. For example, assume you and your client have determined he or she needs $700 of disability income coverage starting at 90 days for one year and then he or she will need the maximum benefit available. To illustrate this, you enter the ultimate Benefit Period and the maximum Benefit Amount on the Plan tab (Maximum Disability Base Benefit, 90-day Elimination Period, To Age 65 Benefit Period). Then on the AIB screen, you enter the limited coverage from 90 days to 1 year. First, in the Disability AIB 1 field, you specify the amount of coverage needed, in this case $700. The Elimination Period will automatically default, from the Plan tab, in the From Day field. In the To Day field, you would specify the day this amount of coverage will end, in this case 365 days. Note: The illustration system will automatically program around any existing coverage you have entered. You do not need to enter an AIB in this situation. General Info Box This report will allow you to type fee-form text that can be used to communicate any information regarding the case you are illustrating. The information could be for the producer or for the underwriter. You will select the General Info button on the menu bar of the illustration system. May 2006 For producer education and information only. Not for use in sales situations. Page 12

Illustrating a Basic Single-Life New Issue Case (continued) Running the 9 There are three ways to run an illustration: llustration Selecting the Calculator button for DI, OE and DBO single life Previewing the illustration Printing the illustration Selecting the 10 The Calculator can function two ways. You can select to have this be Calculator a regular calculator or you can select to use the running calculator Button feature. The regular calculator allows the user to view the premium calculated on the information that has been entered. Any change made on the system will require you to close the Calculate Premium pop-up and reselect. The other option is to have the running calculator activated. This allows you to watch the premium change as you are entering in the client s information. (The Client tab needs completed before selecting the Calculator.) The premium will be displayed in the dialogue box shown below: May 2006 For producer education and information only. Not for use in sales situations. Page 13

Illustrating a Basic Single-Life New Issue Case (continued) Selecting the Report(s) 11 Reports can be selected by clicking the Print or Print Preview icon from the applications toolbar or by using the File menu option. The screen below will appear: In addition to the Premium Summary report automatically be selected, you can also select other Illustration Reports and Marketing Materials. To do this, click the desired reports to put a check in the box. Once you have selected all of the reports you would like, click on the OK button to preview or print the illustration reports. Some Reports require additional information to be entered. If there is additional information needed, a selection box will display on the right hand side of the reports pop-up. You can also change your producer information from the Reports box. (See page 31 for more information) May 2006 For producer education and information only. Not for use in sales situations. Page 14

Illustrating a Basic Single-Life New Issue Case (continued) Previewing 12 When previewing a single life illustration the Print Preview icon the allows you to view the selected illustration reports. To preview the Illustration illustration click the Preview icon on the application tool bar. Below is a sample of what you see when previewing reports: You can use the right and left arrows at the top of the screen to go through the illustration reports or you can use the drop down box to select the report you want to view. A sample of the drop down box is below: After previewing the illustration you can close the reports or you can send them to the printer by clicking on the appropriate icon. Also, you can set the Zoom for viewing the reports. May 2006 For producer education and information only. Not for use in sales situations. Page 15

Illustrating a Basic Single-Life New Issue Case (continued) Printing the 13 Printing illustrations can occur from the application toolbar or from the Illustration print preview screen. Clicking the Print icon on the application toolbar you will receive the following pop-up: You can select where you want you illustrations to print. You can send this directly to your printer or you can select FinePrint pdffactory Pro, if you have installed this from the Symphony CD. This option will allow you to email and/or fax your illustrations. You can also print the illustration from the print preview screen by selecting your printer.) When printing to FinePrint pdffactory Pro, the system will put your illustration into PDF format to make emailing and faxing from your computer faster and easier. Once selected as your printer you will receive the following pop-up: Click the Send button and the illustration will automatically be put in PDF format and into an Outlook message ready to send. If you want to print click on View PDF and then print from the opened file. May 2006 For producer education and information only. Not for use in sales situations. Page 16

Section 3 Running an Existing Policy Illustration The Disability Insurance illustration system can retrieve and illustrate existing disability income policies issued since April 1984. Once an existing policy case has been retrieved, it can be modified to see how different riders, monthly benefits, etc. affect the premium. Retrieving an Existing Policy Case Note: You must have access to the Principal Financial Group mainframe system in order to retrieve existing policy cases. If you do not have access, please contact the administrative contact in your agency office or call the toll-free PC TECHelp Line, 800/851-3343, for more information. Follow the steps below to access an existing single-life DI policy. 1 In the Disability Insurance illustration system, select Existing Policy Case from the New Case dialog box and click OK. 2 You will be prompted to enter in the existing Policy Number, User ID and mainframe Password. Once entered, click on OK or press the enter key. Note: You will only have access to policies that are associated with your office. May 2006 For producer education and information only. Not for use in sales situations. Page 17

Running an Existing Policy Illustration (continued) Modifying an Existing Policy Illustration To illustrate an adjustment to an existing policy, simply enter the current income and edit the data for the desired adjustment. For example, if the policy currently has a To Age 65 benefit period and you want to illustrate an adjustment to a 5- year benefit period, select the 5-year option from the drop down box in the Benefit Period field. Once the information for the case has been modified, you can run the case by clicking the Print or Print Preview icons on the application tool bar. Note: New underwriting guideline changes may prohibit certain policies from having increased adjustments illustrated. You will receive a message box informing you the policy cannot be adjusted and you will need to run a new business illustration for the increase. If no changes are desired, simply enter in the income and run the illustration by clicking the Print or Print Preview icons on the application toolbar. To illustrate a Benefit Update adjustment, enter the income and select Maximum in the Base and SIS (if applicable) Monthly Benefit Type field(s). Then select the Existing Policy tab to specify the effective date of the adjustment. Fill in the Changes Effective date with the policy s next anniversary date. Click on the Benefit Update adjustment box. May 2006 For producer education and information only. Not for use in sales situations. Page 18

Section 4 Illustrating a Basic Multi-Life New Issue Case Illustrating Multi-Life This section describes the steps needed to illustrate a multi-life disability insurance case. Selecting a Product 1 When opening the Disability Insurance illustration system you receive the New Case dialog box. You need to select the disability insurance product you want to illustrate along with selecting Multi- Life under Illustration Type. The tabs in the multi-life system are very similar to the individual screens but the information entered will apply to all clients entered on the Census tab. All client specific information (e.g., name, age, etc.) is entered in the Census tab. An example of the first screen in the multi-life system is provided below: May 2006 For producer education and information only. Not for use in sales situations. Page 19

Illustrating a Basic Multi-Life New Issue Case (continued) Entering 2 You may enter the name of the business, if you choose, and this Business information will print on the Plan Composite report and the Group Information Supplemental Pitch Kit. You will need to enter the State Residence Entering Plan Information Entering Riders and Discounts Entering Existing Coverage and State Written for the business on this tab. 3 The process of entering Plan information in the multi-life system is the same as the single-life system. The difference in a multi-life case is that Plan information will apply to all clients in the census. Any changes made to the Plan tab will affect all clients. For more information on how to enter in Plan information, refer to Section 2 Illustrating a Basic Single Life New Issue Case on page 8. 4 You can select riders and discounts by clicking the desired rider or discount. For more information on how to enter in plan information, refer to Section 2 Illustrating a Basic Single Life New Issue Case on page 10. 5 The coverage the group has in-force, other than the coverage being proposed is entered in the Existing Coverage tab. Initially, only the Monthly Benefit field appears. Once you choose to enter either a Specified amount or a Percentage of salary amount the remaining fields will appear. For more information, refer to Section 2 Illustrating a Basic Single Life New Issue Case on page 10. Entering AIBs 6 The AIB tab is used when you need to specify a particular amount of coverage for a limited period of time. For more information on how to enter AIBs refer to Section 2 Illustrating a Basic Single Life New Issue Case on page 12. Entering Census Information 7 The Census tab allows you to enter multiple clients using a spreadsheet format. After entering the first client, use the Add button (or use the F2 key) to add additional clients. Continue this sequence until you have entered all the clients to be included with the case. To remove a client from the table, place the cursor in that row and click on the Delete button (or use the F4 key). May 2006 For producer education and information only. Not for use in sales situations. Page 20

Illustrating a Basic Multi-Life New Issue Case (continued) Sorting Column Information 8 You can also sort your census information once it has been entered. To sort by the column you need to click on the column heading and the census information will automatically sort. Selecting Clients Modify Client(s) Modifying Column Values Selecting Reports 9 If you only want to print the individual reports for certain clients then you need to leave the check mark by their name. To unselect a client, click on the checkbox. You can use the buttons on the bottom of the tab to Select All of the clients or Unselect All depending on whom you want to print individual reports. 10 If the policy for one of the clients is to vary from the others, you can modify that client s plan by placing the cursor on that client in the Census tab and selecting the Modify button (or use the F3 key). To make changes to an insured, follow these steps: 1. Place the cursor on the desired insured in the Census. 2. Click on the Modify button (or use the F3 key). 3. Click on the appropriate tab (i.e., Plan, Riders/Discounts, Existing Coverage and/or AIB). 4. Make the necessary changes. 5. Click on Close Individual and Return to Census to implement your changes. 11 To modify an entire column, you must first select the column you want to modify by clicking on the column heading. Then click the Modify Column button (or use the F6 key) and make the change desired. Click OK to implement the change. 12 Reports can be selected by clicking the Print or Print Preview icon from either the Application Toolbar or by using the File menu option. The screen below will appear: May 2006 For producer education and information only. Not for use in sales situations. Page 21

Illustrating a Basic Multi-Life New Issue Case (continued) Selecting 11 If you only want to print the Plan Composite report, you can either Reports cont. select the Unselect All button on the Census tab or just unselect the Premium Summary report on the Reports pop-up and select the Plan Running the Illustration Composite. 12 There are two ways to run an illustration: Previewing the illustration Printing the illustration Previewing the Illustration Note: The Calculator button is not available with multi-life illustrations. 13 When previewing multi-life illustrations you can select to use the right and left arrows to page through each report or go directly to a specific person and report by select that client s name in the drop down box and then selecting the report you wish to preview. Switching Between Products 1 You have the ability to switch product in the Multi-Life system by clicking the Product buttons located on the tool bar. This is not available in S700-HH750 2 This will transfer any information filled out in the original product except for the gender. This will need to be changed due to the unisex gender for DI and gender specific in OE and DBO. You can do this by going to the census tab and correcting the gender column. May 2006 For producer education and information only. Not for use in sales situations. Page 22

3 There will be times where you run two products and only need owners for DBO and OE, but other employees for DI. When you switch products, all clients in the census will transfer. You will then need to click on the check box to do one of three things. Red Check in Box: This Client will print on the Census Report and selected individual reports. No Check in Box: This client will print on the Census Report only. Grey out Box: This client will be excluded from the Census Report and selected individual reports. This will grey out the entire line and will not be validated. May 2006 For producer education and information only. Not for use in sales situations. Page 23

Section 5 Disability Buy-Out and Overhead Expense Client Screen The client and rider screens for Disability Buy-Out and Overhead Expense products are similar to the client and rider screens for the Disability Income product. Only the Plan tab changes to accommodate the product selected. Disability Buy-Out Plan Screen Disability buy-out policies are designed to fund a buy-sell agreement in the event of a long-term, total disability of one of the business owners. Overhead Expense Plan Screen Overhead expense policies are designed to reimburse a business owner for business expenses incurred during his/her disability. May 2006 For producer education and information only. Not for use in sales situations. Page 24

Section 6 Making Your Work Easier To Do This section discusses ways to make running your disability insurance illustrations easier to do. Importing Census Information There may be times that you need to run large multi-life cases for an employer. The Disability Insurance illustration system has the capability of importing client information directly into a multi-life illustration. This is accomplished through the Import button (or use the F5 key) located at the bottom of the multi-life product Census tab. Before you import your information, into the census grid, you will want to delete the row that has defaulted on the Census Grid. To delete this row, put your cursor in this row and select Delete (or use the F4 key). Preparing the Data To prepare your census data you will first need to open the file that contains the census information. The file must be saved in a Text (Tab delimited) or CSV (Comma delimited) format. The screen below shows an example of a file that contains census information. In this example Microsoft Excel is being used to create a census list. May 2006 For producer education and information only. Not for use in sales situations. Page 25

Making Your Work Easier To Do (continued) Import Fields You can import the following fields for each individual client. Field Formatting Rules First Name Letters and numbers are acceptable Last Name Letters and numbers are acceptable Date of Birth MM/DD/YYYY or M/DD/YY format Age Two numbers are acceptable Gender Male or Female Occupation Class 5A, 5A-M, 4A, 4A-M, 3A, 3A-M, 2A, or A Smoker Status Nonsmoker or Smoker Income Seven numbers are acceptable Bonus Income Seven numbers are acceptable State of Residence Two letter abbreviation State Written Two letter abbreviation Base Benefit Type Maximum, Percentage, or Specified Base Benefit Amount Five numbers are acceptable SIS Benefit Type Maximum, Specified or None SIS Benefit Amount Five numbers are acceptable Base Elimination Period 30, 60, 90, 180, 365 Benefit Period To Age 65, 5 Years, or 2 Years Your Occupation Period To Age 65, 5 Years, or 2 Years Unearned Income Seven numbers are acceptable SIS Elim Period 30, 60, 90, 180, 365 Rating Numbers are acceptable Contribute to SS (Social Security) True or 1 for Yes, False or 0 for No State DI True or 1 for Yes, False or 0 for No EC 1 Type (Existing Coverage 1) Percentage or Specified EC 1 Amt Five numbers are acceptable EC 1 Cap Five numbers are acceptable EC 1 EP 0 to 730 EC 1 BP 1 to 60 EC 1 Integrated SS True or 1 for Yes, False or 0 for No EC 1 Taxable Benefits True or 1 for Yes, False or 0 for No EC 1 Group LTD True or 1 for Yes, False or 0 for No EC 2 Type (Existing Coverage 2) Percentage or Specified EC 2 Amt Five numbers are acceptable EC 2 Cap Five numbers are acceptable EC 2 EP 0 to 730 EC 2 BP 1 to 60 EC 2 Integrated SS True or 1 for Yes, False or 0 for No EC 2 Taxable Benefits True or 1 for Yes, False or 0 for No EC 2 Group LTD True or 1 for Yes, False or 0 for No AIB 1 Amt Five numbers are acceptable AIB 1 To Day 60, 90, 180, 270, 365, 730, 1825 AIB 2 Amt Five numbers are acceptable AIB 2 To Day 60, 90, 180, 270, 365, 730, 1825 SISAIB Amt Four numbers are acceptable SISAIB To Day 60, 90, 180, 270, 365, 730, 1825 Income Modes Annual, Semi-Annual, Quarterly, Monthly, Semi-Monthly, Bi-Weekly, Weekly, Hourly Bonus Income Modes Annual, Semi-Annual, Quarterly, Monthly, Semi-Monthly, Bi-Weekly, Weekly, Hourly Unearned Income Modes Annual, Semi-Annual, Quarterly, Monthly, Semi-Monthly, Bi-Weekly, Weekly, Hourly May 2006 For producer education and information only. Not for use in sales situations. Page 26

Making Your Work Easier To Do (continued) Importing (continued) 1. Any wording in the import file that corresponds to items that appear in the illustration system should match exactly with the illustration system. Examples are listed below: State of residence is expressed as two letters such as NJ or IA. Using New Jersey or Iowa would not be valid. Smoker status is expressed as Nonsmoker or Smoker. Using N/S, NS, or S would not be valid. Occupation class is expressed as 5A, 5A-M, 4A, 4A-M, 3A, 3A-M, 2A, or A. Using a 3AM (without the dash) would not be valid. 2. Leave any column blank that you do not have information to import. Example: If you do not have bonus dollar amounts to enter in the bonus field, leave a blank column and go to the column for State of Residence. 3. Do not import column headers Saving to a Tab Delimited File Once you have prepared the data for import, you can proceed with saving the file to a Text (Tab delimited) or CSV (Comma delimited) format. Make sure the application you are using can save the file to either delimited file format. May 2006 For producer education and information only. Not for use in sales situations. Page 27

Making Your Work Easier To Do (continued) Importing the Client Data Once the delimited file has been created, it can be imported by accessing the Import button (or use the F5 key) on any of the multi-life census screens (DI, OE and DBO). Follow the steps below to import a tab-delimited file. 1 Click on the Import button at the bottom of the Census tab. 2 To locate the delimited file select the Browse button next to the 1. Select File field. 3 You can then search for your saved file by using the Look in: field. Once you locate your saved file, highlight it and select the Open button. May 2006 For producer education and information only. Not for use in sales situations. Page 28

Making Your Work Easier To Do (continued) Importing the 4 The information will be pre-flooded in the Import Multi-Life pop-up Client Data box in the Data From Import File grid. On 2. Select Import field (continued) you can select New or Default. Selecting New will allow you to name the columns and Default will label the columns for you with a preset list of column headings. You can change the column names by clicking on the labels in the Available Fields list and dragging them to the appropriate column. If you do not want a column to be imported use the <<Ignore>> option and the information in the column will not import. Click OK to continue the import process. The information you have selected on your Import pop-up box will pre-flood your Census tab. May 2006 For producer education and information only. Not for use in sales situations. Page 29

Making Your Work Easier To Do (continued) Modifying Census Data There are two ways to modify existing client census information: Modify an entire column value Modify a single client Modify An Entire Column Value To modify the value of multiple clients, follow the steps below: 1 Highlight the column heading you want to modify by clicking on the column header. Next, click on the Modify Column button (or use the F6 key) as shown in the example below: 2 Select the new value you want to modify to and click OK. The new value will appear in the census. May 2006 For producer education and information only. Not for use in sales situations. Page 30

Making Your Work Easier To Do (continued) Modify A Single Client To modify a single client, follow the steps below. 1 Place the cursor on the client you want to modify and click on the Modify Client button (or use the F3 key) as shown below: 2 Select the appropriate tab to update the information you want to change. Make the necessary changes and click on the Close Individual and Return to Census button. May 2006 For producer education and information only. Not for use in sales situations. Page 31

Making Your Work Easier To Do (continued) On-Line App To modify a single client, follow the steps below. 1 First enter case information into Principal s Marketing & Illustrations software to get a quote for your client(s) or employer case. After you have completed the illustration, simply click on the lightning bolt icon that s located on the right side of the tool bar. As a reminder: you will not see the lightning bolt icon for underwriting programs that cannot be submitted electronically. (example: Fully Underwritten DI applications). 2 Once you click on the lightning bolt, you will be taken to our On-Line app on efp. You will need to put in your detail code which you can get by contacting the National Sales Desk at 800-654-4278, option 221. Note: There is a separate user guide that you can get for On-line app by calling the number listed above, or going out efp. May 2006 For producer education and information only. Not for use in sales situations. Page 32

Section 7 Technical Information Setting Producer Information This illustration system enables you to enter producer information and save that information if you choose. When inputting your producer information you can enter the information two ways: Select Case Producer Select Maintain Producer If you select Case Producer you will receive the following pop-up box. Required in CA and MN Fill in the information on the Add Producer box as shown and then click OK. The fields that are required are First Name, Last Name, City and State (The states of Minnesota (MN) and California (CA) require the License Number also to be completed). You can save this producer to your Producer List by selecting the check box next to Save To My Producer List in the bottom lower left-hand corner. Also, if you want to change this producer to your default producer you can select the Set As My Default check box. You can also access this information by clicking on the Change Producer icon from the toolbar or from the Change Producer button on the Reports popup box in the Case Producer box when you click on either the Print or Print Preview icon. May 2006 For producer education and information only. Not for use in sales situations. Page 33

Technical Information (continued) Case Producer Guide to the Disability Insurance Illustration System If you select the Case Producer you will receive the following pop-up box. You can Add, Modify, or Delete producers from this dialog box. Also, you can sort your producer names by clicking on the heading of the column. (i.e., If you want to find a producer with the first name of John you just need to click on the heading First Name and the dialog box will alphabetize the producers by their first names. Adding Producer Modify Producer To add a client you will need to follow the directions for Case Producer when selecting the Add button. To modify an existing producer, follow the steps below: 1 Highlight the producer you want to modify and select the Modify button on the pop-up box. 2 Make any changes needed and select the OK button. May 2006 For producer education and information only. Not for use in sales situations. Page 34

Technical Information (continued) Delete Producer Guide to the Disability Insurance Illustration System To delete an existing producer follow the steps below: 1 Click on Maintain Producer Setting A Default Producer 2 Highlight the producer you wish to delete and select the Delete button. The producer will automatically be deleted. You can determine which producer information appears in every new case illustration. To set a default producer, follow the steps listed below: 1 From the Maintain Producer pop-up box, click the check box next to the producer s name that you want to set as the default. If you do not wish to have a default producer selected then unselect the checked producer and no producer will default. Changes are updated immediately. Saving and Opening Cases 2 Click OK to close the pop-up box. The Disability Insurance illustration system allows you to save and open stored cases from a database. The database can be located either on a local hard drive, floppy diskette or a network drive (if available). May 2006 For producer education and information only. Not for use in sales situations. Page 35

Technical Information (continued) Opening a Saved Case Guide to the Disability Insurance Illustration System To open the Saved Case dialog box follow the steps below: 1 Select the Open Case icon from the toolbar or select the Open Case option on the File menu and you will receive the following pop-up box. 2 Highlight the client that you want to open and click on the OK button. May 2006 For producer education and information only. Not for use in sales situations. Page 36

Technical Information (continued) Saving a Case Guide to the Disability Insurance Illustration System To save your case, follow the steps below. There are two ways you can use your Save button. You can set as Save or Save As (see System Defaults on page 39 for more information). 1 Click the Save icon from the toolbar or select the Save Case or Save As option on the File menu and you will get the Save dialog box. If you have your save feature set to Save you will only get this dialog box the first time you save. 2 The Case field will be the clients name (single life)/business name (multi-life) you have entered. Enter a Description (optional) for the case and click OK. If you want to save to a different location than what is defaulted, change the location by clicking on the desired drive and/or directory. Sorting Saved Case If you run all three products (DI, OE, DBO) on one client you can save all three products under one client name. The Saved Case pop-up box will display what products you have saved for your client. The bold X will display what product you were in when the case was last saved. This will allow you to make any corrections to the client once. The system will also remember what reports you ran for each product and will automatic check them on the Reports pop-up box. You can sort your saved cases by any column by clicking on the heading of the column. (i.e.: If you want to find a client by the date you saved the case, click on the Date Saved column and the cases will be sorted by date.) You can also sort from the options in the lower left hand corner of the Save Case pop-up box by sorting by Product (DI, DBO, OE), Illustration Type and Series. May 2006 For producer education and information only. Not for use in sales situations. Page 37

Technical Information (continued) Deleting a Saved Case Guide to the Disability Insurance Illustration System To delete a case, follow the steps below. 1 Select the Delete Case(s) option from the File menu. 2 Locate the case by changing drives and directories (if applicable). Select the cases you wish to delete by clicking on the check box and then select the Delete button. You can select multiple clients at one time. 3 You will be prompted to confirm you want to delete the selected case. Click Yes to continue. 4 If you select the OK button, on the Delete Case(s) pop-up box, you will receive the following message that will allow you to still delete the saved cases if you choose. May 2006 For producer education and information only. Not for use in sales situations. Page 38

Technical Information (continued) Activity Report Guide to the Disability Insurance Illustration System Under File, on the menu bar, you can run Activity Reports. Running Activity Report The illustration system provides the option of running reports based on your saved cases. Follow the steps below to run the Activity Report. 1 Click on the Run Activity Report option located under the File menu as shown below. 2 You can select the options you want to your system to default. 3 You will need to select the Case Name check box in order to have your selections default. If you wish to turn your selections off unselect the check box. You can also you the Select All button to select all cases. You can sort cases by Case Name, Descriptions, Producer, Product (DI, DBO, OE), Date Saved, Series, and Illustration Type. You can also sort under Show Following Cases May 2006 For producer education and information only. Not for use in sales situations. Page 39

4 Below is an example of the Activity Report. If N/A is displayed, there is an edit stopping the illustration from being run and no premium is available. You will need to rerun the saved case and resave. To Print you should click on the print icon and select your printer. To Save the Activity Report, you should click on the print icon and select FinePrint pdffactory Pro, and click save. May 2006 For producer education and information only. Not for use in sales situations. Page 40

Technical Information (continued) Defaults Under Defaults, on the menu bar, you can set your own User Defaults or you can set a Directory Default for saving cases. Setting User Defaults The illustration system provides a default location for setting your own system defaults. To set the default path for saved cases, follow the steps below. 1 Click on the User Defaults option located under the Defaults menu as shown below. 2 You can select the options you want to your system to default. 3 You will need to select the User Default check box in order to have your selections default. If you wish to turn your selections off unselect the check box. 4 You can also select Apply user defaults to: Single Life Only, Multi- Life Only or to Both Single and Multi-Life. May 2006 For producer education and information only. Not for use in sales situations. Page 41

Technical Information (continued) Setting Rider Defaults Guide to the Disability Insurance Illustration System 5 You can also set Riders as defaults. Note: The system will remove any rider that does not apply due to Issue and Participation limits, occupation class or age. 6 Once you have made your changes and click on the OK button. If you click on the Cancel button your changes will not be saved. Setting System Defaults By selecting the System Defaults option, the illustration system provides you with the ability to select or change different defaults on your individual system. 1 Click the System Defaults option located under the Options menu as shown below. May 2006 For producer education and information only. Not for use in sales situations. Page 42

Technical Information (continued) System Defaults Guide to the Disability Insurance Illustration System 2 You have four options under System Defaults. Setting your Default Directory for Saved Cases Setting your Save icon Turning on your Premium Calculator Selecting if the Alternate Premium Grid is to be displayed 3 You can select the Browse button to select the directory you want to have your cases saved to. The client information anywhere on your local PC s hard drive, floppy drive or even a network hard drive (assuming you have the proper network rights established). This will automatically save and/or open your cases in this directory. 4 The Toolbar Save Icon behaves like option is where you will set your save functionality. If you choose to have Save As as your function then each time you click on the Save button you will be prompted with an edit box asking if you want to save. If you select to have Save as your function then the system will automatically save the case without prompting you. Note: If you start a new client without starting a New Case and you have your functionality as Save, it will save the new inputted information over your original saved information. To save this case you will want to select Save As from the File menu to save this. 5 The Alternate Premium grid displays on Premium Summary Report (DI Only) option allows you to select if you want this grid to be displayed on the Premium Summary Report for your Single Life Only, Multi-Life Only, Both Single and Multi-Life or None. May 2006 For producer education and information only. Not for use in sales situations. Page 43

Section 8 Updating the State Approval Table for the New Disability Product Updating the State Approval Table The illustration system now allows you to update the state approval table when a new state has approved our 700 Series portfolio. Get Rates To update your system when notified from the Disability Insurance Department, follow the steps below: 1 Verify both Workbench/Symphony has been installed and is updated. 2 Connect to your Internet provider. 3 Click Start, Programs, Symphony, Get Rates. 4 Click Get Rates on the Get Rates main menu. 5 Click Download. May 2006 For producer education and information only. Not for use in sales situations. Page 44

Updating the State Approval Table for the New Disability Product (continued) Get Rates, continued 6 Click OK. 7 Click Exit on the Get Rates main menu. Note: If you have a proxy server, you will need to set the proxy setting under the Settings option in Get Rates. Contact your network administrator for this information. May 2006 For producer education and information only. Not for use in sales situations. Page 45