Cisco 7961/7941. IP Phone Training. 2004, Network Architechs, Inc. IP Phone Training

Cisco 7961/7941 IP Phone Training 2004, Network Architechs, Inc. IP Phone Training

Objectives Upon completion of this training, you will be able to perform the following tasks: Identify the layout of the IP Phone Place/Answer/End Calls Use the Hold feature Use the Call Transfer and Call Forward/Forward All features Use the Conference feature between multiple phones Use the Call Park feature to park a call from one phone and pick the same call up from another phone. Use the Call Pickup feature and pickup calls within the same group Use additional features such as redial, resetting the phone, changing the ring type, & changing the contrast setting.

Objectives Upon completion of this training, you will be able to perform the following tasks: Enroll phone into voicemail ( Unity ) system Access Voicemail from Phone Configure Phone Properties via Web Browser (demo)

Acronyms HTTP Hypertext Transfer Protocol LCD Liquid Crystal Display RTP Real-time Transport Protocol TCP/IP Transmission Control Protocol over Internet Protocol

Phone Layout & General Info 1. IP Phone Layout 2. Connecting the phone to the network and a PC 3. Adjusting the Height

Cisco IP Phone Layout LCD Display Messages Button Handset Directories Button Softkeys Keypad Rocker Key Services Button Settings Button

Cisco IP Phone Layout Speaker Button Headset Button Mute Button

Connecting the Phone

Height Adjustment

Cisco IP Phone Models Cisco IP Phone 7910 Cisco IP Phone 7912 Cisco IP Phone 7940 Cisco IP Phone 7960 Cisco 7914 Expansion Module Cisco IP Phone 7970 Cisco IP Conference Station 7935

DAC Dialing Info All main lines terminate at each school s receptionist phone. Some phones share the main line. Internal Dialing = 4-digit extensions to all SCSD locations Dial 9 prefix for local and long distance (e.g. 9,850-9955) Long Distance Numbers will need the use of the existing LD access codes

Placing a Call

Answering a Call

Ending a Call

Hold Transfer Forward Conference Park Call Pickup IP Phone Features brief overviews

Call Hold Function Call Rings on B B 1 Initial Call made from A B places A on hold 2 3 Initial call B resumes call with A Call Held Call resumed

Call Hold Procedure

Call Hold - Demo & Lab Instructor Demonstration 1. Instructor Demo with a Group 2. Individual Groups - 5 min Lab

Call Transfer Function Call Rings on B B 1 Initial Call made from A B transfers call to C 3 4 Initial call 2 C Pick up transferred call Call Redirected Call Stream

Call Transfer Procedure

Call Transfer - Demo & Lab Instructor Demonstration 1. Instructor Demo with a Group 2. Individual Groups - 5 min Lab

Call Forward Function B 1 Initial Call made from A Call is forwarded to C 2 4 Initial call 3 C Call from A rings phone C Call Redirected Call Stream

Call Forwarding - Types Call Forward allows a user to configure a Cisco IP phone so that all calls destined for it ring another phone. Three types of call forward exist: Call forward all forwards all calls (Set by User) Call forward busy forwards calls only when the line is in use (set by Administrator) Call Forward no answer forwards calls when the phone is not answered after 4 rings. (set by Administrator)

Call Forward All - Procedure

Call Forward All - Demo & Lab Instructor Demonstration 1. Instructor Demo with a Group 2. Individual Groups - 5 min Lab

Call Conference Function B joins conference 2 B 1 A initiates conference by calling B A 3 A adds C to conference by calling C 4 C joins conference Call Stream

Call Conference - Procedure

Call Conference - Demo & Lab Instructor Demonstration 1. Instructor Demo with a Group 2. Individual Groups - 5 min Lab

Call Park Function

Call Park Function a transfer to a virtual extension Cisco CallManager 4 Dial 3001 to pick up call 3 Sends call park code to display on phone 3001 1 C 5 Call reestablished between B and C 1 Initial Call stream A B 5 Call Park Code Final Call Stream 2 Hit Park softkey to park call

Call Park - Procedure

Call Park - Demo & Lab Instructor Demonstration 1. Instructor Demo with a Group 2. Individual Groups - 5 min Lab

Call Pickup (within your Group) Purchasing/Facilities Dept. ext=12024 Call Ringing on 1111 1 In the same group or not in the same group 3 2 ext=12025 Go offhook, Press call pickup soft key 4 Initial call Call Redirected RTP Stream ext=12033

Call Pickup (within your Group) Procedure

Call Pickup - Demo & Lab Instructor Demonstration 1. Instructor Demo with a Group 2. Individual Groups - 5 min Lab

Additional Functions 1. Last Number Redial 2. Changing Ring Type 3. Changing Contrast 4. Phone Reset

Last Number Redial

Changing the Ringer Type

Changing the LCD Contrast

Phone Reset Press the Settings button, then: * * # * *

Setup Voicemail from Phone Enrollment is done only Once! At your phone: Hit Messages button on IP Phone Enter your initial VM password (123123), then press # New Voicemail Registration: Follow the verbal instructions to Record your Name Record your Outgoing Greeting Change your password Messages Button

Suggested Voicemail Greeting You have reached (first name, last name) s voicemail box in the department. Please leave me a detailed message and I will respond as soon as possible. If you would like to bypass this greeting in the future, press #.

Access Voicemail from your Phone If at your phone: Hit Messages button on IP Phone Enter your VM password (digits), then # Options New Messages = 1 1 = repeat Message 2 = save message 3 = delete message # = skip message 0 = more options and help Send a Message = 2 Setup options 4 Help = 0 (voice help) Exit = * MWI Messages Button

Access Voicemail from another Phone If NOT at your phone: Hit Messages button on IP Phone Hit *, Enter your phone Ext # (User ID) and # Enter your VM password (digits), then # Options New Messages = 1 1 = Repeat Message 2 = save message 3 = delete message # = skip message 0 = more options and help Send a Message = 2 Setup options 4 Help = 0 (voice help) Exit = * MWI Messages Button

Summary You should now be able to perform the following tasks: Identify the layout of the IP Phone Use the Call Transfer and Call Forward/Forward All features Use the Conference feature between multiple phones Use the Call Park feature to park a call from one phone and pick the same call up from another phone. Use the Call Pickup feature and pickup calls within the same group and pickup calls outside of your group. Use additional features such as resetting the phone, changing the ring type, & changing the contrast setting. Access Voicemail from phone