MANAGEMENT IN HEALTHCARE Health Information Technology Program Course Number: John A. Logan College HIT 203 Kaskaskia College HITC 203 Rend Lake College HIT 2203 Shawnee Community College HIT 203 Hours of Lecture: 3 Hours of Lab: 0 Total Credits: 3 Semester/Year: Fall, 2013 Prerequisite: Instructor: Texts: Completion of first year or consent of Program Director Chris Froemling, RHIA, CCS Southern Illinois Collegiate Common Market 3213 S. Park Avenue Herrin, IL 62948 Office Phone: (618) 942-6902 cfroemling@siccm.com Liebler, Joan Gratto & McConnell, Charles R., Management Principles for Health Professionals, 6th edition ISBN 9781449614683, Published by Jones & Bartlett Lecture Date/Time: Wednesday, 2:00-4:50 Abdelhak, Mervat, Health Information: Management of a Strategic Resource, 4th edition, ISBN 9781437708875 Published by Saunders Elsevier Location: SICCM Building HIT Centralized Lab Course Description: Study of management principles as applied to the Health Information Department. Includes an introduction to management; the functions of planning; organizing; controlling; actuating/supervising; problem solving; and quality improvement in the Health Information Department. Objectives: The following is a listing of course objectives which the student should achieve by the conclusion of the course. 1. Identify the basic principles of management and supervision relevant to the operation of a Health Information Department, including authority and responsibility. 1
2. Describe human resource supervisory skills and management styles. 3. Define the management functions including; planning, decision making, organizing, controlling, problem solving, motivating. 4. Define the terms strategic plan, philosophy, goal, objective, policy, operational goal, procedure, method, rule. 5. Analyze the effect of communication in the H.I. setting and compare and contrast "good" and "poor" communication skills. 6. Define the key concepts: chain of command, hierarchy, concurring authority, splintered authority. 7. Differentiate between line and staff relationships. 8. Explain job procedures and job descriptions for health information positions. 9. Explain the organizational chart and apply one to a hypothetical Health Information Department. 10. Identify the purposes, uses, and limits of committees. 11. Discuss methods of motivating staff and evaluating performances and its application in health information. 12. Discuss the marketing of HIM services. 13. Develop departmental productivity monitors and utilize data presentation techniques to show results. 14. Identify the basic control process. Develop specific tools of control: the Gantt chart; the PERT network; the flow chart; and flow process chart. 15. Develop methods of reviewing the quality of services rendered in a Health Information Department. 16. Identify situations when delegation of authority is necessary and apply them to hypothetical situations. 17. Indicate situations in which certain disciplinary actions are necessary. 18. Explain the Management by Objectives process. 19. Identify and discuss the budget cycle. 2
20. Identify the requisites for successful budgeting. Develop a specialized budget for the HIT department. 21. Define and apply work sampling, policies and procedures. 22. Discuss various leadership concepts. 23. Describe the importance of continuing education and self development as a legitimate concern of every supervisor. 24. Design a staff orientation/in-service program. 25. Develop departmental strategic plans, goals, and objectives. 26. Identify equipment and supplies used in a Health Information Department and the types appropriate to a particular setting to meet workload needs. 27. Design work flow and develop staffing levels in relation to a Health Information Department. 28. Design the department's physical layout by organizing personnel and equipment within the space and budget available. 29. Determine staffing requirements, and describe the various resources used for recruitment of qualified personnel. 30. Design a department in relation to ergonomics. 31. Use quality improvement tools and techniques to improve departmental processes. 32. Demonstrate ability of the use of Power Point and data display software. 33. Give back to the profession by planning and organizing an educational meeting for the Southern Illinois Health Information Management Association (SILHIMA). Exams: There will be three (3) examinations given in this course and a comprehensive final examination at the end of the semester. If a student misses an exam he/she may make it up with the exam grade automatically dropped one grade. However, if prior notification is given the exam may be taken early with no penalty. Evaluation: (3) Examinations (100 points each) 300 points Comprehensive Final Examination 100 points Project see page 5 100 points Total 500 points 3
Grading Scale: A 100-93 500-463 B 92-85 462-423 C 84-77 422-383 D 76-69 382-343 E 68 and below 342-0 Progression in the HIT program requires that the HIT student earn a grade of C or better in this course. Grades of D or E are considered failing. If a student fails this course, it must be repeated with a passing grade of A, B, or C in order to continue in the HIT program. Absenteeism Policy: Each student is expected to attend all class meetings. The student is expected to be on time and ready to begin class with the proper materials at the beginning of each class period. Arrivals after class has begun will be counted as present, but tardy. Three occurrences of tardiness will be counted as one absence. Students that have three absences will have their course grade dropped by one letter grade. Five absences will result in the student being dropped from the course. Student Support Services: Student support services are available at every college represented within the SICCM HIT program. Services are available for students with a disability for a wide variety of needs (i.e. tutors, note takers, interpreters, untimed testing) and are described in the college catalogs and student handbooks. Information and referral may also be obtained from the HIT Program Director. Cell Phones: Cell phones are prohibited during classroom instruction. If a student has a special circumstance that requires a cell phone to be on during class, the instructor must be notified and give prior approval. Students have breaks between classes to use their cell phones. Academic Integrity: This class is subject to the college s Academic Integrity policy. All submitted work must be your own. Cheating and plagiarism will not be tolerated. Any student found in violation of this policy will be subject to SICCM disciplinary action (see student handbook) and disciplinary action as outlined in the campus Academic Integrity policy. Equal Educational Opportunity: The colleges are committed to providing equal educational opportunities for all persons without regard to race, color, religion, sex, age, national origin, or disability. 4
Management in Healthcare - Project This project involves designing a Health Information Department - your ideal Health Information Department. Take ideas from your clinicals and what you have learned throughout the program. Use your imagination also. Your department will be designed for a theoretical acute care facility with 100 acute care beds. The department must be displayed by a floor plan, along with some recognition of the flow of the medical record. This is not a flow chart, just the designing of how the record flows through the department, from desk to desk, etc. You must have an accompanying paper about your department. Basically, this narrative gives a description of your department s floor plan and services. This will be at least 5 typed full pages. Included should be: 1. How many full-time and part-time employees are in the department? Also include a personnel/salary budget for these employees. 2. How many shifts in the department? 3. Weekend and on call coverage? 4. Functions in the department? (transcription, coding, cancer registry, ROI, etc.) ***You cannot outsource these functions entirely. 5. Does this facility accept health information students? If so, how often? 6. How many RHIT's and RHIA's are employed in the department? Other AHIMA credentials? 7. Indicate what quality improvement tools/techniques will be utilized in the department. 8. Other important information. Additionally, you must have an organizational chart explaining the department. Put the name of the person's job, not the name of the person on the organizational chart. So instead of putting Ms. Ann Jones, RHIT, you should put Director, Health Information. (Power Point has organizational chart capabilities.) At the end of the semester you will make a professional presentation to the class describing the project. (Appropriate attire helps project a professional appearance.) The presentation will include Power Point slides. This Power Point presentation must include at least 20 slides and include graphics/images. You will need to turn in a handout for grading purposes. The length of your presentation should be 10 15 minutes. Presentations will be made on the dates indicated on the course outline. Since there are two dates for presentations, half of the students will present on each date. Every student must be prepared to present on the first date. However, to give an equal opportunity to all, students will be selected for their presentations by a drawing of names. This project is worth 100 points. Please note the following breakdown of points. One point will be taken off for each typographical error on your typed report. Don't forget to proof your work and practice your presentation! Floor plan 25 points Presentation 25 points Paper 25 points Organizational chart & Power Point 25 points BE CREATIVE; HAVE FUN WITH THIS!!!!!!!!!!!!!!! 5
Management in Healthcare Course Outline Date Information to be Covered 8/14/13 Introduction to the Course SILHIMA meeting discussion Temperament Sorter Liebler Chapter 1-The Changing Scene: Organizational Adaptation and Survival (Chapter 1 is not on first test.) Chapter 2-The Challenge of Change Film Motivating Employees during Organizational Change (22 min) Film Meeting Management Challenges (22 min.) 8/21/13 Liebler Chapter 3 (pg 53-69) -Today s Concept of Organizational Management Handout- Liebler 4 th edition 59-60 & McConnell pg 35-36 Abdelhak 570-572 McConnell Case 2-1 Film: The Massey Triad - Part A (69 min.) 8/28/13 Liebler Ch.14-Communication: The Glue that Binds us Together McConnell Case 9-2 Film: Nonverbal Communication and Culture (20 min.) Liebler Ch. 5-Organizing Abdelhak 586-588 Job Analysis/Description 9/04/13 Liebler Ch. 4-Planning and Decision Making Abdelhak 596-597, 631, 637, 645-646 McConnell Case 16-2, Discuss - Factor Analysis Matrix Liebler Ch. 8-The Middle Manager and Documentation of Critical Management Processes 9/11/13 Test #1 Film Leadership at Every Level (24 min.) Case Studies 9-2, 16-2 SILHIMA update 9/18/13 Liebler Chapter 9 Committees and Teams Film Making Committees More Effective (13 min.) Discuss progress on SILHIMA meeting arrangements 09/25/13 Handouts - Liebler 4 th edition Ch. 6 Staffing: Recruiting and Retaining Quality Employees & Umiker s Chapter 9 Liebler Chapter 13 Human Resouces Management: A Line Manager s Perspective Abdelhak 574-581, 589-593 6
10/02/13 Liebler Ch. 12- Authority, Leadership, and Supervision Abdelhak 593-604, 622; Huffman 708, 737; Leibler 5 th edition 350-351 Cases 346, 431 Liebler Ch. 10-Adaptation, Motivation, and Conflict Management 10/09/13 Test #2 Film - Managing Stress Through Humor and Choice (60 min.) 10/16/13 Liebler Ch. 6-Improving Performance & Controlling the Critical Cycle Abdelhak 614-631 and 641-644; Liebler 5 th edition 264-269; Gantt 10/23/13 Abdelhak 647-656 Management of Space Liebler Ch. 7-Budgeting: Controlling the Ultimate Resource Abdelhak 673-691 10/30/13 Test #3 Film Being Positive in the Workforce (20 min.) Review of past course tests as time permits 11/06/13 Comprehensive Final Exam Discuss SILHIMA meeting arrangements 11/13/13 Last minute preparations for SILHIMA meeting Typing of name badges & folder stuffing *11/15/13 SILHIMA meeting at JALC This can double as a clinical day. 11/20/13 Project presentations 11/27/13 No class Thanksgiving break 12/4/13 Project presentations The above outline may be changed at the discretion of the instructor. The students will be informed in a timely manner in order to properly prepare for the class. 7