F O R f u rt h er informat i o n refer to the TElstra Business broadband SALES handbook B u i l d t h e best B us i n e ss Broadband solu t ion for your customer XXXXXX Trade mark of Corporation Limited ABN 33 051 775 556. Registered trade mark of Corporation Limited. JUN 09 C037 INDIRECT
St ep 1: Choose the service that suits the customer s business Step 2: Check for all the included feat ures and additional Extras available to the customer Business Broadband plus Business Broadband Extras Here s what we need: Internet for home office and personal use. a reliable, integrated internet service for our home office and private household use. Quality information and entertainment content that we can enjoy for work and home, without affecting our usage. Optional tools to help us create a big business image such as domain name and website hosting. access to essential Internet security services, like anti-virus & anti-spam. Plans that offer responsive support and minimal commitment. Choose Scenario 1 Scenario 2 Here s what we need: Internet for Business use. a highly dependable and scalable broadband solution, backed by superior service and expert support. 24x 7 technical support to streamline our operations and improve staff productivity, so that we gain a real competitive edge. hassle free access to business critical data and applications, to underpin our operational efficiency. integrated broadband services and online business applications, to facilitate business excellence Predictable, dependable performance regardless of our usage (freedom from speed shaping^) Choose Business Broadband Note: Support limited to first connected computer. telstra Business Broadband Extras are not available on. ^ Excess charges may apply. Here s what else we need: Extra tools to improve business efficiency and productivity. to project a professional, established business image, with website and email services that make it easy for suppliers and customers to find the information, people and products they want. (Business Mail and Business Online) easy access to a variety of hardware to suite your business needs ( Router or Cisco Broadband Equipment) expert router and LAN set up support at our premises. (Business Support) high levels of security to protect our information and reputation from external threats and internal abuse. (Mail & Web Protection and Mail & Web Control) dependable back-up and restoration services, so that we know our business continuity is assured. (Remote Back-up PC and/or Server) Phone, web and video conferencing capabilities, so that we can cut the time and costs of communicating effectively. (Business Conference) to reduce the cost of ongoing IT support contracts for our Cisco router. (Router Support Service) the ability to send bulk email marketing from our POP mail service. (SMTP Mass Email) low-cost access to enterprise-grade software for business communications and processes. (T-Suite) Add Business Broadband Extras What s Included Mailboxes 1 POP mailbox 10 Business Mail POP mailboxes each with: 100MB storage 1 primary and 4 alternate email addresses Spam and virus filtering SMTP included Business Mail Standard Includes calendaring and meeting planner. Requires active internet connection. Business Mail Advanced Outlook PC Client so staff can work with emails offline. Includes calendaring, meeting planner, MAPI access, and integration with managed SharePoint functionality. Business Mail POP Same functionality as that provided on the Business Broadband package; however sold in increments of one. Business Mail Standard and Advanced options include 100MB storage, 1 primary and 4 secondary email addresses, network level anti-virus and anti-spam and business-grade SMTP. SMTP Mass Email Not available Optional Extra Send bulk emails included SMTP via mail server is limited to 25 emails per 10 minutes no volume limit applies to the SMTP Mass Email, however the maximum attachment size is 20MB this Extra is not required with Business Mail Standard or Advanced as these come with business-grade SMTP and do not have a volume limit. Business Domain Name (e.g name@your businessname.com.au) Limited to one domain name per TBB service (i.e. NR number) Optional Extra through Premium Mail Business Broadband 1 x business domain name registered and hosted together with Business Mail POP. Option of either: 1 x.au domain (for 24 months) 1 x non-.au domain (for 12 months) Internet address Dynamic IP address 1 Static IP address Internet performance and management tools Internet Usage Portal CustData Portal Provides secure 24/7 access to usage statistics, service levels and account details; plus new mail and routing policy implementations. Business Broadband Extras Available as an Extra when a business domain name is not included in your existing Business Broadband package. Option of either: 1 x.au domain (for 24 months) 1 x non-.au domain (for 12 months) 01 02
features and EXTRAS for the customer features and EXTRAS for the customer What s Included Business Broadband Business Broadband Extras What s Included Business Broadband Business Broadband Extras Support Equipment Installation 24/7 Business Helpdesk (response and restoration is best effort) 1 port modem or 4 port Wi-Fi modem Self Installation Kit Onsite Install Option Onsite Install is mandatory at sites where a Central Filter is required. 24/7 Business Technical Helpdesk targets answering within 20 seconds for 80% of calls. 1hr response 12hr restoration Business Support A range of pay-as-you-go IT support services, including: Custom Networking (enhanced router set up) advanced Networking (enhanced router and LAN set up) Optional Extras Router 2Wire brand 4 port wireless Router with 12 month warranty standard Cisco 877W Onsite Warranty 4 port wireless capable Cisco 800 series router with 12 month Onsite Cisco SmartNet warranty (8 hours x 5 days, Next Business Day response^) Premium Cisco 877W Onsite Premium Warranty Cisco 800 series router with 12 month Onsite Cisco SmartNet warranty (24hours x 7 days, 4 hour response^) Self Installation Kit ( Router) How to Guide (Cisco Router) Or Onsite Installation options (extras) Onsite Install is mandatory at sites where a Central Filter is required.* Business Broadband Onsite Install Onsite installation by a Technician depends on the type of equipment you choose: telstra Router 2Wire brand 4 port wireless - Connection to the internet - Connection of Router to the internet service with user account credentials (excludes set up of email) - Connect Router to one PC/MAC Cisco Router (877W & 1812) - Connection to the internet - Connection of Router to the internet service with user account credentials (excludes set up of email) Business Support Specialist IT support options delivered by s wholly owned subsidiary, Plus. Custom Networking (enhanced router set up) advanced Networking (enhanced router and LAN set up) Security Network-level email virus scan & anti-spam filter Optional anti-virus, antispam, firewall and user control package Optional Extra Business Mail Extra (Standard or Advanced) includes network level anti- virus and anti-spam) Business Mail POP includes virus and spam filtering. Mail & Web Protection Protects your critical business information with anti-virus, anti-spam and anti-spyware filters. (Minimum 5 users) Mail & Web Control Protects your business reputation with inbound/outbound content control, image control and URL filtering. (Minimum 5 users) Remote Backup Protects your business continuity with options to back up data on PCs and laptops, and/or your server. Business Conferencing Not available Optional Extras telstra Web Conferencing - Powered by Microsoft Live Meeting plus self hosted audio conference account - Add on Video Collaboration Router Support Service (RSS) Not available Optional Extra Provides secure 24/7 access to usage statistics, service levels and account details; plus new mail and routing policy implementations. can also provide software-as-a-service with our T-Suite applications. T-Suite provides cost-effective access to enterprise-grade applications on demand, covering: business communications (integrated email, contacts and calendaring) business processes (including HR, bookkeeping and CRM) Find out more at telstrabusiness.com Router Support Service s wholly-owned subsidiary Plus delivers configuration changes to your Cisco router via remote access. Services cover: - NAT/PAT modifications - Firewall modifications - DHCP modifications - Remote Access VPN set up and modifications - Wireless enablement and modification applies to Core TID network. ^ timed from fault reported and ticket lodged to the Cisco Technical Assistance Centre by. the availability of Premium Warranty is dependent on the customer s site location of the Business Broadband service. * this includes where the customer is using their own router/modem. 03 04
Step 3: Bring it all together with the appropriate plan and broadband extras BIGPOND Monthly Data Allowance 200MB $29.95 Speed 1 & Access fee per month (12 or 24 month term) 256/64Kbps 1500/256Kbps High Speed 400MB $39.95 600MB $59.95 12GB^ $59.95* $69.95* $89.95* 25GB $79.95* $99.95* 60GB $149.95* Set-up fee Additional Usage 2 $0 on a 24 month term. $99 on a 12 month term. $0.15/MB ^ Minimum cost for 1500/256Kbps 12 month contract is $938.40 plus usage charges. ^ Minimum cost for 1500/256Kbps 24 month contract is $1,678.80 plus usage charges. ^ Minimum cost for High Speed 12 month contract is $1,178.40 plus usage charges. ^ Minimum cost for High Speed 24 month contract is $2,158.80 plus usage charges. * Liberty. Business Broadband ADSL Monthly Data Allowance 512/512Kbps High Speed 5GB^ $60.00 $70.00 10GB $70.00 $80.00 20GB $90.00 $100.00 50GB $120.00 $130.00 100GB $170.00 $180.00 150GB $215.00 $225.00 Unlimited $300.00 $310.00 Additional Usage 3 Set-up Fee* Speed 1 & Access fee per month (12 or 24 month term) $0.08 per MB $0 on a 24 month term. $90 on a 12 month term. Relocation Charge $90 Business Broadband EXTRAS Broadband Equipment Once off charge Support Type * Router Self installation kit $189.00 2 business days replacement period Standard Cisco 877W $979.00 Onsite Warranty (8x5xNBD replacement) Premium Cisco 877W $1,029.00 ^ Onsite Premium Warranty (24x7x4 hour replacement) Standard Cisco 1812 $1,499.00 Onsite Warranty (8x5xNBD replacement) Premium Cisco 1812 $1,599.00 ^ Onsite Premium Warranty (24x7x4 hour replacement) * Retail Self Installation Kit available for $249.00 at Shops. Customer receives $60 rebate on their 1st or 2nd bill when they sign up to the Business Broadband service. Replacement period is dependent on customer location Metropolitan or Regional. ^ availabilty of premium warranty is dependent on customer location. This is qualified during the order creation phase via the Business Broadband online ordering tool. Note: Cisco equipment also comes with How to Guide for self installation. Standard Onsite Installation $200.00 Business Support Custom Networking (enhanced router set up) $260.00 Business Support Advanced Networking (enhanced router and LAN set up) $430.00 Router Support Service Once off Setup Monthly Charge $25.00 $20.00 The RSS monthly recurring fee is chargeable per router Other charges (once off) The RSS Extra is provided to customers for 12 months as default, with ETC applied if cancelled within 12 months. Customers that cancel their RSS subscription prior to the end of the 12 month contract term will incur an ETC which is 65% of monthly charge for the remaining subscription period. Customer must sign to another 12 month RSS contract to continue with the service at the end of the 12 month term. ^ Minimum cost for 512/512Kbps 12 month contract is $810 plus usage charges (includes account set up fee). ^ Minimum cost for 512/512Kbps 24 month term is $1,440 plus usage charges. ^ Minimum cost for High Speed 12 month contract is $930 plus usage charges (includes account set up fee). ^ Minimum cost for High Speed 24 month contract is $1,680 usage charges. * as per existing charging business rules the TBB Account Set Up Fee will be charged for customers acquiring a new Business Broadband, except when customers are migrating from, Internet Direct, TBB ADSL packages (Access, Starter or Advantage) to the new TBB core package. Customers migrating from ADSL to Business Broadband ADSL can retain existing email account for 6 months from the time the Business Broadband service is connected. 05 06
business broadband extras business broadband extras Business Online Package Type Hosting Plan Set Up Fee Monthly Charge Standard 200 MB $64.00 $39.95 500 MB $97.00 $65.95 800 MB $105.00 $89.95 3000 MB $105.00 $329.95 E-Commerce 500 MB $64.00 $70.95 Business Domain Name Domain Name Renewal Alias/Parking Domain Name Excess web storage Excess data download Business Mail SMTP Mass Email Business Domain Name Domain Name Renewal Business Mail Excess usage 800 MB $105.00 $94.95 3000 MB $105.00 $334.95 Other charges (per domain) $25.00 once off for 12 months for non.au domains $25.00 once off for 12 months for non.au domains Other charges $120.00 per annum 0.40 per MB 0.08 per MB Only one domain name can be associated against one TBB service (NR) number. Therefore customers that already have a business domain name against a business mail service (e.g. against a Business Mail POP service) cannot order another. Package Type Set Up Fee Monthly Charge (per mailbox) Standard $25.00 $9.95 Advanced $25.00 $14.95 POP *$25.00 $1.00 * set-up Fee is charged on a per Business Mail account level. This means if the customer has an existing Business Mail account but wants Business Mail POP, they will not be charged a set-up fee. $6.00 per month (per TBB IP address) 25.00 once off for 12 months for non.au domains $25.00 once off for 12 months for non.au domains 0.055 per MB Only one domain name can be associated against one TBB service (NR) number. Therefore customers that already have a business domain name against a business mail service (e.g. against a Business Mail POP service) cannot order another. Mail & Web Control Mail & Web Protect Remote Backup Hosting Plan Business Conference Set Up Fee Number of Users Monthly Charge $25.00 Up to 5 Users $30.00 Up to 10 Users $55.00 Up to 20 Users $100.00 Up to 50 Users $225.00 50+ ($per user) $4.00 Set Up Fee Number of Users Monthly Charge $25.00 Up to 5 Users $25.00 Up to 10 Users $45.00 Up to 20 Users $80.00 Up to 50 Users $175.00 50+ ($per user) $3.00 Remote Backup (PC ) 2GB $14.00 4GB $18.00 Monthly Charge Remote Backup (Server) 10GB $30.00 $40.00 15GB $45.00 $60.00 30GB $76.00 $100.00 50GB $160.00 100GB $280.00 Package Type Service element Charge Business Conference Self Hosted Audio Conference Account (domestic) Web Conference powered by Microsoft Office Live Meeting Web Conference powered by WebEx 0.605 per conference connection, per minute 0.44 per conference connection, per minute 0.605 per conference connection, per minute Video Collaboration (TVC) TVC $171.00 per annum 07 08
business broadband extras N e e d h e lp to c h o ose the customers plan? Business Support Package Description Charge (once off) Custom Networking Advanced Networking IT Services on Demand Remote Assistance Professional setup of router for up to *3 PCs Includes setup of internet mail, browsing and WiFi LAN access. Extends Custom Networking package to include professional setup of router to 1x Server for up to *3 PCs Customised IT Support (e.g. setup of VPN) & Business Extras (Business Security etc) Ability to purchase computer peripherals incidentals (such as patch cables) Over the phone support for a range of desktop and router configuration changes (e.g. remote config. of router) $260.00 Additional PC (up to 7) $55.00 per PC $430.00 Additional PC (up to 7) $55.00 per PC $170.00 first hour $65.00 (30min intervals thereafter) ICT incidentals on quotation $70.00 first hour $15.00 (6min intervals thereafter) ^Cisco Extended Warranty Support Cisco SmartNet warranty 12mths Dependent on Cisco equipment type Provides SLA based restoration of Cisco CPE PLUS access to Cisco firmware and IOS updates. Available on Cisco 857W, 877W and 1812 routers Standard Business Hours are 8am to 5pm, Monday to Friday, excluding public holidays in the State or Territory where the relevant service is located or will be provided. After hours support is at Plus discretion and charged at 50% above standard Business Support price list (excl.hardware). * a total of 10 PCs can be configured, after which time additional PCs will be configured under pricing of IT Services on Demand. ^ Cisco extended warranty support cannot be acquired at time of purchasing new CPE (which already comes with 12mth warranty) due to a system tracking issue. Starts from $51.00 (per annum) for a Cisco 857W Time is money! So choosing a faster plan should give your customer the efficiency and productivity gains that more than justify any added cost. Speed is measured in kilobits per second (Kbps) and Megabits per second (Mbps). high Speed ADSL1 delivers up to 8Mbps (download) and up to 384kbps (upload)* high Speed ADSL2+ delivers up to 20Mbps (download) and up to 1000kbps (upload)* Apply this formula Remember, access speed is shared between active users so it s important to ask: How many staff will be using the internet access? how many emails would a staff member receive each month? What s the average (or a typical) attachment size? how many hours per month does each staff member spend accessing websites? Staff X Email attachment size X emails per month X hours per month = MB per month (A typical HTML email is 0.025MB, Email attachment (PDF) is 0.5MB, Web page opening is 0.05MB) * all Speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, exchange type, member premises interference, traffic and hardware and software. for those who like the details, we ve got them here: 1. High speed services provide access speeds of up to 20,000Kbps/1,000Kbps in ADSL 2+ areas and up to 8,000Kbps in ADSL 1 areas. All speeds are theoretical network maximum speeds. Actual speeds will be less due to a number of factors including network configuration, line quality and length, exchange type, member premises interference, traffic and hardware software. 2. excess data usage charged at 15c per MB, except for members on the Liberty Plans. If you are on a Liberty Plan, once you reach your usage allowance, the speed of your service will slow to 64Kbps. 3. excess data usage charged at 8c per MB on TBB ADSL (not applicable to Unlimited Plans). Unused data allowance expires each month. Need more information on Business Broadband and Broadband Extras? Visit telstrabusiness.com 09 10