ncoactive Continuity Cloud (Business Continuity as a Service) BeCause ncoactive BV de Vriesstraat 38 3261 PC Oud-Beijerland The Netherlands Tel: +31(0) 88 555 3444 www.ncoactive.com info@ncoactive.com 1 VAT: NL850296535 / KvK: 52091805
Content Introduction ncoactive Continuity Cloud... 3 Key features... 4 Continuity Cloud: Site to Cloud... 5 Continuity Cloud: Site to Site to Cloud... 5 Continuity Cloud: Site to Cloud to Cloud... 6 Continuity Cloud: Mesh topology... 7 Continuity Cloud : Hybrid to tape and Cloud... 8 ncoactive solution Building blocks... 9 Included functionality... 9 Default Building blocks specifications... 10 Building block 1... 10 Building block 2... 10 Building block 3... 10 Building block 4... 10 Because (Backup & DR) Building blocks... 11 Guidelines... 11 Building Block 1... 11 Building Block 2... 11 Building Block 3... 11 Building Block 4... 11 Building Block 5... 12 Solution appliances... 13 Monitoring & Alerting appliance... 13 Mobile protection appliance... 14 Collaboration appliance... 15 Archiving appliance... 16 Reporting appliance... 16 Business Case backup & DR... 17 Business Case BCAAS (small)... 18 Business Case Monitoring & Alerting... 19 Services overview... 20 Definitions... 21 2
Introduction ncoactive Continuity Cloud Protect your data and services from downtime and your business from losing revenue and its reputation. The ncoactive Continuity Cloud prepares you for unpredictable downtime situations by providing IT infrastructure that s both resistant to catastrophe and has the agility to recover quickly when disaster strikes. Achieving Business Continuity The ncoactive Continuity Cloud allows you to meet your recovery time objectives (RTO) and have a rapidly restore of business applications and data access. Multiple replication methods ensure your Recovery Point Objective (RPO) is met with a variety of features including the use of Global block level de-duplication, compression for WAN optimization, and utilizing a manual import process (seeding) that ensures that can help you make the most of your current replication bandwidth and IT budget. Standby Resources ncoactive provides both reserved and pay-as-you-go (standby) resources that mirror your primary IT site and they are ready when you need them. Companies have multiple choices of the offered data protection solutions that can scale up or down to address changing business needs. Multiple Replication Options ncoactive offers several levels of protection to help companies recover from downtime, the offerings ranging from a simple back-up to real-time replication and failover by leveraging the latest guest, host. A company s workloads can be replicated from virtual or physical environments to our high-availability cloud infrastructure and then hosted in a standby mode. Managed or Un-managed ncoactive offers a managed solution option that allows us to take care of a company s host-based replication to our global cloud datacenters. A company can also internally manage the process and use the ncoactive Continuity Cloud as a replication target. In-depth Monitoring Building on a unique hybrid agentless architecture with hundreds of policy modules for monitoring and alerting, ncoactive M&A gives you a complete view of their entire IT environment utilizing best practices. With a comprehensive Central Dashboard and over 80 predefined reports, customers can use the ncoactive M&A services to quickly discover all IP-based assets, identify business issues/risks, provide deep technological insight to IT assets, and efficiently conduct thorough network audits to alleviate concerns. Integrated Physical Appliances ncoactive supports mixed virtual and physical solutions with dedicated appliances and colocation services within ncoactive Cloud datacenters. Whether customers require physical servers, routers, firewalls, or any other hardware, ncoactive provides One of the most important parts of a successful DAR plan is IP connectivity. If the IP connectivity is unreliable and slow, then replication will often fail or may be impossible. To overcome these issues it s important to research the available bandwidth before proceeding to any other step in the DAR planning. 3
The ncoactive Continuity Cloud focusses on minimum transfer of data to overcome WAN issues and missing replication data in the datacenters. Once the initial data is transferred into the Continuity Cloud, subsequent replication only transfers delta data that has changed, which means less data is traversing the WAN connection each pass. Although there are options for sending the initial data to ncoactive, every customer s replication topology is different and will be analyzed by an ncoactive engineer during the initial intake process. As a basic rule don t ignore the bandwidth realities of a DAR solution. Address them upfront and don t forget to factor your existing bandwidth in the equation. Several other important components have to be investigated with respect to the local environment of the customer. Within the in-intake process an engineer will examine not only the available bandwidth but also: Data change rate per day/week/month Retention policy requirements Local storage environment and requirements Server and application infrastructure Known current issues (risk and impact analysis) Virtualization plans Depending on the outcome an advice will be provided to the customer to commit changes to the current environment or go ahead to the inventory phase. Potential changes in the current environment will ensure no major issues will occur during the implementation phase. Key features End-to-End solution A single solution for all your backup, DR, long time archiving and management needs Monitoring & Alerting A single management interface enables you to instantly manage your assets for potential breaches in security or issues on any application or device. DRP Disaster Recovery Planning services BCP Business Continuity Planning services Scheduled testing Test your DR servers on regular basis in a virtual environment. Power on your at any time desired. Online recovery Recover data from your DR site from a local management application back to your production servers. Bare Metal Recovery services Recover entire services back to new hardware shipped to the customer with the entire production environment. 4
Continuity Cloud: Site to Cloud The most common BCAAS option is direct to the NCO continuity Cloud as failover/dr site. HQ Office Protected servers Replicated servers NCO BCAAS Continuity Cloud: Site to Site to Cloud HQ Office Protected servers Replicated servers NCO BCAAS Replicated servers Protected servers Branch Office 5
Continuity Cloud: Site to Cloud to Cloud NCO Datacenter 1 HQ Office Protected servers Replicated servers NCO datacenter 2 6
Continuity Cloud: Mesh topology HQ Office NCO BCAAS Protected servers Replicated servers NCO BCAAS Replicated servers Protected servers Branch Office 7
Continuity Cloud : Hybrid to tape and Cloud 8
ncoactive solution Building blocks This chapter will outline the current solution building blocks. These building blocks are used for the BCAAS proposition and can be used modular. Included functionality All our building blocks have sophisticated functionality by default, these functionalities include; - Monitoring & Alerting - Server, desktop and Mobile protection - Advanced Reporting - Management applications - Central management consoles for M&A - Central management consoles for backup and DR purposes 9
Default Building blocks specifications Building block 1 Component BCAAS local Server NC-BC-MS001 Network Attached Storage Description Memory: 16GB Internal disks: 4x2Tb SATA 7.2k CPU s: 1x Intel Xeon E3-1220 LV2 NIC s: 2x 1GbE PSU: 1x 150w PSU Disks: 4x4TB SATA 7.2k NC-BC-NAS001 Building block 2 Component BCAAS local Server NC-BC-SRV002 Direct Attached storage Description Memory: 128GB Internal disks: 4x500Gb NLSAS 6Gb 7.2k CPU s: 1x Intel Xeon E5-2600 V3 NIC s: 4x 1GbE PSU: 2x 600w redundant PSU s Disks: 6x4TB Near-line SAS 7.2k upgradable to 12x4TB NC-BC-ST001 Building block 3 Component BCAAS local Server NC-BC-SRV003 Direct Attached storage Description Memory: 192GB Internal disks: 4x300Gb SAS 15k CPU s: 2x Intel Xeon E5-2630 V3 NIC s: 4x 1GbE Disks: 12x4TB Near-line SAS 7.2k NC-BC-ST002 Building block 4 Component BCAAS local Server NC-BC-SRV004 NC-BC-ST003 Direct Attached storage Description Memory: 256GB Internal disks: 2x300GB SAS 15k (flex bay) Internal disks: 12x4TB Near-line SAS 6Gbps 7.2k (optional) CPU s: 2x Intel Xeon E5-2630 V3 NIC s: 4x 1GbE Disks: 12x4TB Near-line SAS 7.2k Disks: 12x4TB Near-line SAS 7.2k 10
Because (Backup & DR) Building blocks Guidelines Per building blocks guidelines have been defined, these guidelines are based on best practices and may differ per environment. Building Block 1 Component Maximum protected server Local virtual standby s Monitoring & Alerting Management applications Remarks 5 servers (max. 1 Exchange and 1 SQL server supported) Separate building block(s) required. Should match the needed CPU, memory and storage performance as used in the production environment. M&A installed per default on every building block All add-ons supported except Archiver to disk and to tape. Separate building block for disk and tape backup. Building Block 2 Component Maximum protected server Local virtual standby s Monitoring & Alerting Management applications Remarks 25 servers Separate building block(s) required. Should match the needed CPU, memory and storage performance as used in the production environment. M&A installed per default on every building block All add-ons supported Building Block 3 Component Maximum protected server Local virtual standby s Monitoring & Alerting Management applications Remarks 50 servers Separate building block(s) required. Should match the needed CPU, memory and storage performance as used in the production environment. M&A installed per default on every building block All add-ons supported Building Block 4 Component Maximum protected server Local virtual standby s Monitoring & Alerting Management applications Remarks 75 servers Separate building block(s) required. Should match the needed CPU, memory and storage performance as used in the production environment. M&A installed per default on every building block All add-ons supported 11
Building Block 5 Component Tape and Cloud controller NetVault Monitoring & Alerting Management applications Remarks Tape handling and Archive to the cloud engines NetVault engine for tape handling (libraries and tape units) M&A installed per default on every building block Archiver Target controller Business type Average users Building block Branch offices 0-10 1 Small business 1-50 2 Medium business 50-250 2 and/or 3 (depending on data amount and growth) Large business 250-1000 4 Enterprise business 1000-> 4 (multiple) 12
Solution appliances ncoactive offers, separate of the backup storage and servers appliances several other solution appliances, these appliances can be used as part of the BCAAS proposition or separate as building blocks. In the following chapter the appliances will be shown and a short description is provided. Monitoring & Alerting appliance ncoactive delivers the most comprehensive monitoring, management and automation capabilities in the industry, allowing customers to see and manage the entire customer IT environment while generating new recurring revenues, increasing product and services sales, and significantly lowering operating costs. Available in On Premise and from the ncoactive Continuity Cloud, our remote monitoring and management (RMM) platform offers deep integration with leading professional service automation (PSA), antivirus and backup/disaster recovery (BU/DR) solutions. Fully integrated Network Operations Center (NOC) and Help Desk complement our best-in-class RMM platform. Designed specifically for our customers, we deliver an extraordinarily comprehensive and easy to use combination of products and services that let you see everything happening in your network, proactively manage issues and deliver unique, highly profitable support services. See All Building on a unique hybrid agentless architecture and hundreds of policy modules for best practices monitoring and alerting, ncoactive M&A gives our customers a complete view of their entire IT environment, including computers, security systems, telecommunications equipment, printing and imaging assets, cloud services, mobile devices and more. With a comprehensive Central Dashboard and over 80 predefined reports, customers use ncoactive M&A services to quickly discover all IP-based assets, identify business opportunities, demonstrate deep technological insight to their clients, and efficiently conduct thorough network audits to win new business. Manage All By coupling powerful management and automation features with the ability to collect, collate and alert on all the information needed to quickly identify and address issues across the customer network, our solution enables us to deliver competitive, differentiated, high-quality IT services. Using ncoactive M&A, customers can remotely and efficiently optimize configurations and network settings, manage security, automate routine maintenance tasks, update patches, conduct diagnostics and remediation, offer print supply replenishment services and more. Service All The widespread success of ncoactive M&A as an advanced remote management software platform and the integration with our Disaster Avoidance & Recovery services combine to form the essential foundation for our Network Operation Center (NOC) and Help Desk Services. Fully integrated with the RMM platform, ncoactive M&A NOC and Help Desk enables customers to seamlessly extend and enhance their remote monitoring, remediation and support services with flexible, affordable, high quality, white label offerings including 24/7 managed services and technical support. 13
Monitoring & Alerting appliance description Occupancy Building block 1-5 sites (1-150 devices) Building block 1 (excl. external storage) 5-25 sites (150-650 devices) Building block 2 (excl. external storage) *25-50 sites (650 1300 devices) 2x Building block 2 *50-100 sites (1300-3000 devices) 2x Building block 3 (excl. external storage) Devices managers laptops, desktops or small servers 1CPU, Gb mem, 500Mb disk space Management applications Web based management console *1 application server and 1 separate database server Mobile protection appliance The ncoactive Mobile protection appliance is designed to provide companies the option to safeguard their laptops and/or desktops. Because we use block level all changes made will be backed-up and are restorable whenever necessary, local or remote. excepta Mobile stores the backed-up data in a very efficient way so the user does not have to worry about losing data or even worse, the Microsoft Windows environment including all personal settings and applications! By leveraging virtualization technics (local and optionally remotely) the entire machine can be made available on every removable storage device. If replication services are being used we can perform a Bare Metal Recovery to new hardware with exactly the same configuration, Windows/applications and data, as it was before. The Enterprise Plus version combines block level with File level backup to be able to comply with corporate policies. Separate replication engines will make sure only corporate data is being replicated to datacenters instead of entire volumes, which can have data that s prohibited to be replicated. File filters will ensure no prohibited content is being sent. Data backup has been avoided by many people due to the lack of an affordable, and easy to use, backup product. The ncoactive personal Cloud Backup (PCB) addresses these issues with fast, flexible and efficient automatic data backup and recovery functionalities. Using state-of-the-art technologies the PCB ensures data will never be lost and can be restored anytime, anyplace, anywhere. File filters, and folder selections, combined with corporate policy settings will ensure only allowed data is being backed-up and replicated. Mobile protection appliance description Occupancy Building block 1-50 devices Building block 1 50-500 devices Building block 2 500-2500 devices 2x Building block 2 2500-5000 devices 2x Building block 3 5000 > In conjunction with ncoactive (b-stroke) Management applications Web based management consoles 14
Collaboration appliance The Collaboration appliance looks like an ordinary drive on your screen. Just another drive icon. But by using the NCO Drive on your computer you will enjoy all the benefits of cloud storage: Access anywhere anytime to anyone via any (mobile) internet device Bring Your Own Device friendly Easy to use, no learning curve (just drop the files in NCO Drive and share!) Looks familiar (it is just another drive icon on the screen of your co-workers) Security dropping and sharing take all place via secure connections (https) Collaboration with other co-workers is very easy Sharing is a very simple process Whitelabel Rather want your company brand than the NCO Drive brand? We offer NCO Drive also whitelabelled. Mobile working & Bring Your Own Device friendly NCO Drive enables your organization to work in the Cloud. You and your colleagues will also benefit of the everincreasing advantage of mobile working. Files that used to be locked up in a server in the office are now easy accessible via all mobile devices: Laptop Smartphone Tablet Users are no longer required to be at the office to access the information they want. This will create possibilities in flexible working from home or any other out-of-office location. Also NCO Drive allows employees and management to use the device they want to, whether it is a laptop, smartphone or tablet. NCO Drive is very Bring Your Own Device (BYOD) friendly. Collaboration appliance description Occupancy Building block 1-50 users Building block 1 50-500 users Building block 2 500-2500 users Building block 2 2500-5000 users Building block 3 5000 > 2x Building block 3 Management applications Web based management consoles 15
Archiving appliance The Archiving appliance is designed to help customers, who use our Backup & DR services and/or software from Dell/AppAssure, to automate their Archiving procedures based on server classification and schedules. The appliance is capable of Archiving large amounts of data to disk, tape and even the Cloud. Leveraging NTFS as well as object oriented storage in our datacenters customers can choose where data is being stored. Customers using Dell/AppAssure can add the appliance as part of their Backup and DR strategy with ease. Customers who do not use any Dell products need to have the Server & Storage and Archive appliances as separate blocks. Archive appliance description Occupancy Building block 1-5 servers Building block 1 (to the cloud only) 10-25 servers Building block 2 25-50 servers 2x Building block 2 50-75 servers Building block 4 75-150 servers 2x Building block 4 150-500 4x Building block 4 500 > In conjunction with ncoactive (b-stroke) Reporting appliance The reporting appliance is a combination of the Monitoring & alerting appliance and our reporting engine for Dell/AppAssure and NetVault. By using the Reporting appliance customers can leverage the power of pro-active response from ncoactive specialists and in parallel receive information directly, on a daily or weekly basis, about the status of de Data protection components, hardware thus potential issues on the systems. Combining M&A with reporting covers 99% of the business requirements most companies have. If these requirements are not met we can help the customer to integrate it in the appliance. Reporting appliance description Occupancy Building block 1-5 sites (1-150 devices) Building block 1 (excl. external storage) 5-25 sites (150-650 devices) Building block 2 (excl. external storage) *25-50 sites (650 1300 devices) 2x Building block 2 *50-100 sites (1300-3000 devices) 2x Building block 3 (excl. external storage) Devices managers laptops, desktops or small servers 1CPU, Gb mem, 500Mb disk space Management applications Web based management console 16
Business Case backup & DR To show how the building blocks are used we ve added a business case. This business case does not reflect a real life customer but is used for a best practices approach. Branch office 1 13 production servers 26Tb production data 3 months retention Customer HQ 125 production servers 85Tb production data 1 year retention NCO DC01 Replication target High Availability 7 years retention M&A Services Branch office 2 5 production servers 2Tb production data 3 months retention Office Server count Data count Building block Head office 125 85Tb 4 (2 blocks) Branch office 1 13 26Tb 3 Branch office 2 5 2Tb 2 17
Business Case BCAAS (small) A customer has two large offices based in the UK and the Netherlands. The UK has 5 satellite offices and the Netherlands has 2 satellite offices. All satellite offices in the UK replicate their data to the head office which enables recoveries, High Availability and all other functionality within the region. To overcome site failures all data is replicated from the head office to a datacenter. Same actions apply for the satellite offices in the Netherlands. By replicating the two head offices to each other the company has the best Business Continuity solution spread across multiple sites and countries. The unique features in the business case are (regardless of location): The customer is capable of restoring all business critical data, entire servers, and applications Create virtual standbys and perform Bare Metal Recoveries Setup Development environments Remote restores of data Full site failure coverage 18
Business Case Monitoring & Alerting In the next example a customer is using Monitoring & Alerting on top of their local BDR appliances. 19
Services overview Services Components Dell Data Protection Dell OEM PowerEdge 430, 630 and 730 series Dell Equallogic, Compellent, MD series Dell PowerEdge and FX building blocks, Dell Force10 and Sonicwall NCO software and Monitoring solution 20
Definitions Description Component Backup server Direct Attached storage Local production servers protected on the backup server Local protected servers replicated to another backup server Replication traffic between multiple targets from a backup server. Replicated data is compressed, deduplicated and optionally encrypted ensuring minimal impact to LAN and WAN connections Replication traffic between multiple targets from a backup server. Replicated data is compressed, deduplicated and optionally encrypted ensuring minimal impact to LAN and WAN connections Mesh topology Protected servers Replicated servers Mesh replication is intended to be able to overcome any site failure, regardless the location it occurs, without losing any data. 21