WHITE PAPER: FDCCI INDUSTRY DAY MIGRATION PLANNING AND EXECUTION Migration Planning and Execution: CA Technologies Services for Effective Data Center Consolidation SEPTEMBER 2011
Table of Contents Executive Summary 3 SECTION 1 4 Goals and Challenges 4 Assess sites and infrastructure 4 Assess current environment 4 SECTION 2 4 Solution Description and Implementation Approach 4 Assess: The CA Cloud Capability Assessment and Strategy Service* 4 Consolidate: Data Center Consolidation Strategy* 5 Automate: Maximize your data center environment* 6 SECTION 3 7 Case Study: CA Federal Data Center Consolidation Strategy in Practice 7 SECTION 4 8 POC Information 6 SECTION 5 8 About CA Technologies 8 Copyright 2011 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages.
Page 3 Executive Summary Challenge Though the challenges to efficiency are considerable, CIOs have never had so many opportunities to achieve efficiency gains and cost savings. Resource virtualization, standardization, automation and cloud computing are key techniques now available to help eliminate waste from today s enterprise IT. However, for gains to be realized and potential fulfilled, all critical components supporting IT Service Delivery must be identified and controlled across their lifecycles. This includes maintaining alignment between strategic Green IT goals and the projects executed to achieve those goals. Solution CA Technologies provides a powerful, holistic approach to data center consolidation and migration. With a strong technology portfolio and a broad set of services capabilities, we can assist in the move to the cloud and help ensure success. The marriage of high quality data with a systematic approach to evaluate and manage projects is what makes the CA Technologies solution stand apart from others in terms of the depth of value it provides. For migration planning and execution, the journey typically beings with assessment of cloud capabilities and results in strategy definition. The next step is to plan and execute the consolidation. This includes conducting an inventory of IT and Facilities infrastructure and carrying out the move with detailed work breakdown structures (WBS) and alignment of enhancement projects with Green IT goals. The third step is to automate so as to maximize the data center environment. Many services can be automated, including client, server, virtualization, configuration, process and workload. It also includes controlling cooling systems and moving virtual machines to locations where greater power capacity exists or where lower energy costs apply. Case Study Results The case study of a classified federal agency demonstrates the business value delivered in assisting with consolidation of a large data center and move to a new facility. This project included a rigorous planning and assessment phase, new data center requirements gathering and an execution phase to ensure continuity of service. Keeping in mind the people, process and technology, the CA Technologies team delivered on the agency s goals and objectives of a smooth, seamless transition within a very challenging timeframe while saving the agency $24 million over 3 years.
Page 4 SECTION 1 Goals and Challenges Assess sites and infrastructure The task of evaluating data center sites is complex, due to the various criteria and the far from homogeneous nature of data centers. Criteria to evaluate sites include potential hazards, personnel, required size, and energy characteristics, as well as facilities infrastructure, IT infrastructure, and adherence to management standards. Agency management requires a flexible, but systematic approach to support transparent decision making. Several of the major challenges with site selection are energy related, including energy prices, the availability of free cooling, and the efficiency of existing assets. For example, a major challenge to date has been how to measure the Power Usage Effectiveness (PUE) of existing data centers. Agency executives seek a cost effective and rapidly deployable solution to quantify PUE and facilitate its use in the evaluation process. Assess current environment Most agencies that are trying to leverage the benefits of virtualization on the way to cloud computing adoption have many questions. Have you adopted a virtualization platform in the lab, now want to realize the benefits in production, yet have concerns about moving forward? Do you have the right skill sets, processes, and architecture in place to meet the demands of a high-visibility virtual production environment? How can you best take advantage of cloud platforms for some of your applications? How do you get there and deliver services faster, cheaper and better? Innovative virtualization and cloud computing technologies can have a profoundly positive impact on IT service delivery, continuity and cost. However, as with any transformative technology, the adoption can be greatly influenced by an organization s preparedness. Failure to execute a gap analysis or develop a master plan prior to a wide-scale deployment of virtual infrastructure often leads to a halt in the project while remediation strategies are considered. This in turn can lead to a loss of momentum and ultimately a negative perception of a virtual infrastructure by key stakeholders resulting in Virtual Stall. SECTION 2 Solution Description and Implementation Approach Assess: The CA Cloud Capability Assessment and Strategy Service* *See also the additional CA Technologies white paper submitted for Topic #3 Titled Capacity Management: How CA Technologies helped a Fortune 100 telecommunications company consolidate its applications infrastructure and save $170 million The Cloud Capability Assessment and Strategy (CCAS) Service from CA Technologies is designed to help organizations of any size develop a comprehensive strategy for advancing their virtualization environment to a state that will meet their long-term business objectives and enable effective data center consolidation. The CCAS service also includes a tactical component to identify key gaps in your current virtualization environment requiring immediate remediation. This will serve as a baseline for your go-forward strategy. The CA CCAS service will help your organization: Contain virtual sprawl Eliminate virtual stall Improve operational efficiencies Reduce risk, lower cost and improve results Accelerate IT s transformation from a cost center to a business enabler The CA CCAS service brings validated on-site experience, proven approaches and highly skilled resources to your organization: Assessment offers a holistic view of your existing virtualization environment and its ability to support the initiatives and goals of the business. We assess and rate key aspects of your People, Process, Technology and Architecture (PPTA) that commonly affect an organization s ability to achieve their business objectives.
Page 5 Strategy & Next Steps complements the assessment process by addressing the identified gaps with itemized recommendations for advancing to the next phase of the adoption cycle. The strategy phase of the CCAS serves as a practical go forward plan, which can be readily incorporated into your roadmap. How We Deliver the CCAS CA Technologies consultants adhere to a rigorous process and set of tasks that enable us to deliver consistent, repeatable and quality engagements without exception: Conduct: Pre-engagement call to review the CCAS Engagement Preparation Guide Project kickoff meeting to confirm project goals, resource requirements and project schedules A set of interactive discovery/follow up sessions with key stakeholders for the purpose of identifying requirements and potential challenges to adoption Document: Operational and technical impacts of a virtual and cloud infrastructure and the ability of current practices to meet stated goals Itemized recommendations with clarification for advancing adoption Logical steps for mitigating adoption risks specific to gaps Report & Present: All discovery, analysis, observations, strategy and next steps are encompassed in a detailed CCAS report and executive level summary presentation Consolidate: Data Center Consolidation Strategy* *See also the CA Technologies white paper submitted for Topic #6: PREPARING THE RECEIVING DATA CENTER FOR CONSOLIDATION The Data Center Consolidation Strategy is facilitated by CA Virtualization experts who leverage the data gathered in the CCAS engagement and also conduct a comprehensive inventory of hardware and software assets, identifying critical Configuration Items (CIs) and collecting statistical utilization data covering the key areas outlined in the FDCCI template (CPU, Rack Space, Floor Space, Power utilization and overall efficiency). Using CA ecogovernance, we can create assessments to gather data center information needed to select sites and enhancements. Our web-based questionnaires provide an efficient methodology for capturing agency information. The open-ended nature of these questionnaires allows an agency to capture information and track progress for both pre- and post-consolidation. We send surveys to each data center during the site selection process; use another set of more detailed surveys to evaluate possible enhancements to asset allocation, site staffing, and other areas of potential improvement; and to identify and evaluate the sustainability practices of contracted suppliers. The same functionality can also be used to measure and evaluate the environmental performance of other agency buildings to facilitate execution of the agency s overall Sustainability plan. CA Technologies has expertise and in-depth knowledge of: Physical requirements to support specific technology platforms and approaches Facilities infrastructure and high-availability requirements Data center physical design requirements such as adjacency, space allocation, co-location and POP, office furniture and fixtures, lighting, acoustics, ceiling and floor height, raised floor space allocation requirements Facility networking and cabling requirements Data center operations, staffing, DR design and planning, network operations, system design and implementation Technology growth and upgrades impact on increased storage, tape and CPU requirements, additional headcount, and the strategy and planning required Technology transition strategy development, planning, and implementation
Page 6 Once the information has been gathered, CA runs projection scenarios to show various possible future footprints. Likely utilization percentages are calculated, along with the detailed TCO / ROI analysis. This includes sustainability and energy management projections. Using CA ecosoftware, trend analysis and forecasting is achieved with a combination of dashboards, reporting analytics and scenario planning and forecasting tools. Reports and dashboards show a statistical view of benchmarks and consumption with the ability to view by categories, facility, and more. Forecasting functions provide projections of energy consumption and spend for an organization or for a specific subset of an organization. CA ecosoftware comes with a robust ad hoc reporting tool that allows users to create virtually any report on any type of data. Reports for trend analysis and forecasting can be easily rerun or scheduled to be run and emailed on a regular basis. The business case is reviewed and validated by both the CA consultants and the client. A well-executed consolidation effort will frequently pay for itself in less than eighteen months. Ultimately, the goal of the Strategy engagement is to provide a defensible, data driven consolidation approach that can be confidently reviewed with your financial controller, demonstrating substantial savings for both operational and capital budgets, enabling you to quickly move forward toward approval to execute. Key Benefits Establish clear understanding of your current IT inventory and opportunities for increased efficiency Gain consensus among key stakeholders and decision makers - build the consolidation plan together Draw on experience and best practice around data centers, IT infrastructure and consolidation execution Develop a financially validated plan to execute the consolidation Assess and align inventory according to energy efficiency criteria How we deliver the CA Federal Data Center Consolidation Strategy Offering Throughout the engagement, the CA team will apply industry best practices and deep experience to design a well thought out consolidation approach. Because the Data Center Consolidation Strategy focuses on your organization s needs, aligned with the goals stated in the FDCCI, the assessment report that is delivered at the end of the engagement is strongly connected to and driven by your business requirements and specific data center environment. At the end of the engagement, you will understand the level of effort, risk, and costs necessary to execute and complete a comprehensive consolidation effort. The Data Center Consolidation Strategy will be presented to your organization approximately two weeks after the end of the data collection efforts. The report will include: Highlighting the impact that the consolidation will have on your financial and technical operations Business and technology requirements relevant to your consolidation Go-forward strategy recommendations, including potential process improvement and technology enhancement opportunities within your environment A high level consolidation roadmap with an identified baseline (as-is state), suggested targets (to be state), and near term milestones for tracking consolidation progress. Automate: Maximize your data center environment* *See also the CA Technologies white paper submitted for Topic #6: ENERGY EFFICIENCY ASSESSMENT. IT is expected to roll out new applications, provision new servers and other resources quickly, cost effectively and securely. In most cases, however, the demand for IT outstrips the capacity to manually complete all necessary tasks in a timely fashion. The same holds true for the power and cooling infrastructure. Now, post-consolidation, automating many processes can make the difference in real ROI and meeting IT service delivery goals. Furthermore, awareness of power demand, power capacity and energy benchmarks such as PUE is often limited within a single data center, let alone between datacenters or across a cloud. By obtaining a clearer picture of power demand and integrating with other systems, agencies can monitor efficiency and also notify other systems such as the service desk and systems management applications of adverse conditions. It is also possible to control systems in response to environmental and power conditions, and to perform automation.
Page 7 This includes controlling cooling systems and moving virtual machines to locations where greater power capacity exists or where lower energy costs apply. Many processes can be automated, including: Client Automation Server Automation Virtualization Automation Configuration Automation Process and Workload Automation CA Technologies understands this process and can deliver data center automation in a step-wise approach. CA Automation Suite for Data Centers offers a modular approach to automation that integrates CA Server Automation, CA Virtual Automation, CA Process Automation, and CA Configuration Automation. By monitoring and analyzing critical application and infrastructure data, the suite dynamically responds to configuration errors, environmental and power conditions, application performance metrics, and system utilization changes with coordinated, policy-based action. The result is a dynamic data center that elastically scales IT services to improve business service quality and availability. Built on a service-oriented architecture, CA Automation Suite for Data Centers integrates with other CA Technologies tools such as CA ecometer and third-party tools to further simplify the automation of your data center. CA Automation Suite for Data Centers provides support for a broad range of platforms, including Windows, Hyper-V, VMware ESX servers, Red Hat Linux, SuSE Linux, IBM AIX and LPARS, Sun Solaris and Container, and HP UNIX environments. SECTION 3 Case Study: CA Federal Data Center Consolidation Strategy in Practice Base Technologies, a CA Technologies Company, worked to consolidate a classified Federal Agency s data centers from a commercial subscription facility to an agency data center located more than 1000 miles away. The scope of the data center consolidation tasks included: Inventory of all systems involved; identifying the gaps between what servers and storage an agency group owned and what the group had been leasing from the vendor; Assisting with the procurement and timely scheduled delivery of new systems at the Agency data center; Shutting down the active disaster recovery systems, and standing up the migrated and recently purchased new systems to enable seamless resumption of operating capabilities at the new site. As part of the consolidation, CA Technologies engineers planned and managed the movement of 30,000 mainframe MIPS, more than 3 PB's of storage and hundreds of UNIX and x86 servers along with tape backups, virtual tape systems, controllers, switches, and printers. The move was implemented and completed within a tight timeframe; in less than 3 months. CA Technologies has the experience to identify data center design requirements, and to execute the consolidation from requirements through delivery and into operations following established Federal and NIST standards and guidelines. We have the proven ability to coordinate, plan, and execute equipment and data migration activities using strategically planned processes and procedures to provide a smooth transition from one data center to another. As a result of the consolidation the agency has recognized savings of $24 million over three years through virtualization and other technologies and expects the savings to continue moving forward.
Page 8 SECTION 4 POC Information Rob Davies Don Gillespie CEO Base Technologies, a CA Technologies Company VP Area Services CA US Public Sector Services CA Technologies 1-703-708-3096 1-919-677-2852 SECTION 5 About CA Technologies CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments from mainframe and distributed, to virtual and cloud. CA Technologies automates, manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. #1 Management Software Vendor according to Forrester Research 30+ years in business managing complex heterogeneous environments ~$500 million and ~5,000 people annually designing and supporting software Customers in virtually every country, including majority of Forbes Global 2000 Listed on the Dow Jones Sustainability Indexes (DJSI) World Index and North America Index