vrops NetApp Storage MANAGEMENT PACK User Guide

vrops NetApp Storage MANAGEMENT PACK User Guide

TABLE OF CONTENTS 1. vrops Management Pack for NetApp Storage User Guide... 3 1.1 Intended Audience... 3 2. Revision Notes... 3 3. Introduction to the NetApp Management Pack... 5 3.1 Understanding NetApp Integration... 5 3.2 How the Management Pack Collects Data... 6 3.3 Data the Management Pack Collects... 7 3.4 NetApp Management Pack Inventory Trees... 7 4. Dashboards...10 4.1 NetApp - Storage Topology...11 4.2 NetApp - Datastores...12 4.3 NetApp - System Explorer...13 4.4 NetApp - Virtual Troubleshooting...14 4.5 NetApp - Overview...15 4.6 NetApp - Historical Debugging...16 4.7 NetApp - IOPS...17 4.8 NetApp - Top-N Systems...18 4.9 NetApp - Top-N Volumes...18 4.10 NetApp - Top-N Storage Virtual s...19 4.11 NetApp - Top-N Disks...20 4.12 NetApp - Top-N LUNs...20 4.13 NetApp - SVM QoS...21 4.14 NetApp - Systems...22 5. Using Tags...23 5.1 Dashboard - NetApp Storage Topology...23 5.2 Dashboard - NetApp - Datastores...23 5.3 Dashboard - NetApp - Virtual Troubleshooting...23 6. Views...24 7. Troubleshooting the NetApp Adapter Instance...25 7.1 Troubleshoot an Adapter Instance...25 7.2 Test Connection Failures...25 7.3 View System Log Files...26 7.4 Resolve Common Problems...26 8. Appendix I: NetApp Metrics...29 9. Appendix II: NetApp Alerts...68 NOTE: This document supports the version of each product listed, as well as all subsequent versions, until a new edition replaces it. You can find the most up-to-date technical documentation on the Blue Medora support site at: http://support.bluemedora.com. The Blue Medora website also provides the latest product updates. If you have comments about this documentation, submit your feedback to: support@bluemedora.com. 2 vrealize Operations Management Pack for NetApp Storage User Guide

1. vrops Management Pack for NetApp Storage User Guide The vrealize Operations Management Pack for NetApp Storage User Guide describes the primary features of the vrealize Operations Management Pack for NetApp, including dashboards, views, and alerts that allow users to optimize the monitoring and management of NetApp resources. 1.1 Intended Audience This information is intended for anyone using a licensed copy of the vrealize Operations Management Pack for NetApp. 2. Revision Notes This user guide is updated with each release of the product, or when necessary. The following table provides its revision history. REVISION DATE DESCRIPTION REV-15 REV-14 REV-13 REV-12 REV-11 REV-10 REV-09 22-MAY-2015 Migrated to new format Updated for API services Added QosSyncInterval and QosCollectionEnabled to netapp.properties section Added permissions requirements regarding QoS policy retrieval Changed table that described dashboards into a separate section that includes descriptions, widget interactions and screenshots Added view table that describes views included in the management pack in Understanding NetApp Management Pack Views Added icons to the metric information section Added Alerts section that lists all alerts generated by the management pack in NetApp Alerts Added inventory tree graphics Updated verbiage to reflect changes between vcenter Operations Manager 5.x and vrealize Operation 6.0 Updated adapter configuration changes made to NetAppAdapter Instance resource kind Updated documentation for vrealize Operations Management Pack for NetApp version 4.0 release. Added out-of-the-box dashboards in Understanding the NetApp Management Pack Dashboards section Added Entity Status Resource Tags in NetApp Entity Status Tags section Discontinued support for DFM versions prior to 5.x. Added Licensing the Management Pack section Added support for NetApp OnCommand Unified Manager Core (DFM) Server 5.2 in NetApp OnCommand Unified Manager Core (DFM) Server Compatibility Added a note that you must have the Global Full Control role in order to create relationships between VMware Datastores and NetApp LUNs in Creating Relationships Between Datastores and NetApp LUNs or Volumes Added descriptions for the metricmapping.xml and metricmapping_3_8.xml files in NetApp Adapter Folders and Files Added a clarification regarding the use of the metricmapping.xml in Modifying Adapter Properties 3 vrealize Operations Management Pack for NetApp Storage User Guide

Revision Notes (continued) REV-08 REV-07 REV-06 REV-05 REV-04 REV-03 REV-02 REV-01 REV-00 Added support for NetApp OnCommand Unified Manager Core (DFM) Server 5.1 in NetApp OnCommand Unified Manager Core (DFM) Server Compatibility Added support for relationships between VMFS datastores and NetApp LUNs in Creating Relationships Between Datastores and NetApp LUNs or Volumes Updated the library files listed in NetApp Adapter Folders and Files section Added information about specifying nested NetApp OnCommand Unified Manager Core (DFM) resource groups to Add an Adapter Instance section Described how to manually discover NetApp resources and select a manual discovery mode in Manually Discover NetApp Resources section Added a note about NFS datastore support to Creating Relationships Between Datastores and NetApp LUNs or Volumes section Added NetApp Adapter Folders and Files section Added Using the Relationship Synchronization Feature section Added Modifying Adapter Properties section Added troubleshooting information in Resolving Common Problems section. Added information about configuring the protocol and port to use to connect to the NetApp OnCommand Unified Manager Core (DFM) server to the Add an Adapter Instance section. Added Set Up a Resource Group to Filter Resources section. The NetApp Adapter Technical Note is now the NetApp Adapter Installation and Configuration Guide. (Note: The NetApp Adapter Technical Note was the initial release of this document.) 4 vrealize Operations Management Pack for NetApp Storage User Guide

3. Introduction to the NetApp Management Pack The NetApp Management Pack is an embedded adapter for vrealize Operations (vrops). It retrieves data from either a NetApp OnCommand Unified Manager Core (DFM) or API Services server and makes it available within vrops. This section includes the following topics: Understanding NetApp Integration Understanding the NetApp Management Pack Dashboards 3.1 Understanding NetApp Integration The NetApp Management Pack enables the exchange of information between a DFM/API Services server and vrops. Figure-1. NetApp Integration Information Exchange DFM 7-mode 5 vrealize Operations Management Pack for NetApp Storage User Guide

Figure-2. NetApp Integration Information Exchange DFM Cluster-mode Figure-3. NetApp Integration Information Exchange API Services 3.2 How the Management Pack Collects Data During each data collection cycle, the NetApp adapter instance opens a connection to the DFM/API Services server and runs a main collection query.the collection interval for the adapter instance resource determines how often it collects data. The default collection interval is five minutes. For information about changing the collection interval, see the vrops UI online help. The NetApp Management Pack supports both auto-discovery and manual discovery of resources. When you enable auto-discovery for a NetApp adapter instance, it creates resources in vrops and collects data after the main collection query runs. 6 vrealize Operations Management Pack for NetApp Storage User Guide

3.3 Data the Management Pack Collects The NetApp Management Pack can collect performance data, relationship data, and events for NetApp Storage objects. Figure-2. NetApp Relationships DFM 7-mode DFM Cluster-mode/ API Services The NetApp Management Pack recognizes the following NetApp Storage objects: Cluster* System (host) Volume LUN Aggregate Storage Virtual (SVM)* Disk vfiler Qtree * = Cluster-mode only = 7-mode only NOTE - DFM only: When you add a NetApp adapter instance in vrops, you can enable automatic filer configuration to have the adapter instance configure the DFM server to collect the metrics that vrops needs for analysis. If you do not set this option, you must use the NetApp Management Console to configure the DFM server to collect metrics. 3.4 NetApp Management Pack Inventory Trees The NetApp Management Pack includes four Inventory Trees. These can be accessed from Home -> Environment Overview, under the Inventory Trees grouping. Inventory Trees are a way to quickly navigate through related NetApp Objects. In addition, all four Inventory Trees include VMware Datastores and Virtual s within the hierarchy when appropriate. 7 vrealize Operations Management Pack for NetApp Storage User Guide

3.4.1 NetApp Systems Provides a view of all NetApp cluster-mode objects, starting from the NetApp Cluster objects. Figure-3. NetApp Systems Inventory Tree 3.4.2 NetApp Clusters Provides a view of all NetApp 7-mode objects, starting from the NetApp System objects. Figure-4. NetApp Clusters Inventory Tree 8 vrealize Operations Management Pack for NetApp Storage User Guide

3.4.3 NetApp Aggregates Provides a view of all NetApp Aggregates monitored by the NetApp Management Pack. Expanding an Aggregate will show any NetApp LUNs, Volumes, and QTrees that are hosted by the Aggregate. Figure-5. NetApp Aggregates Inventory Tree Figure-6. NetApp VMware to NetApp Inventory Tree 9 vrealize Operations Management Pack for NetApp Storage User Guide

4. Dashboards Dashboards are the primary user interface that allow the user to monitor/troubleshoot NetApp data problems in vrops. The following dashboards are available in the NetApp Management Pack: 1. NetApp - Storage Topology 2. NetApp - Datastores 3. NetApp - System Explorer 4. NetApp - Virtual Troubleshooting 5. NetApp - Overview 6. NetApp - Historical Debugging 7. NetApp - IOPS 8. NetApp - Top-N Systems 9. NetApp - Top-N Volumes 10. NetApp - Top-N Storage Virtual s 11. NetApp - Top-N Disks 12. NetApp - Top-N LUNS 13. NetApp - SVM QoS 14. NetApp - Systems 10 vrealize Operations Management Pack for NetApp Storage User Guide

4.1 NetApp - Storage Topology This dashboard is a topology of your NetApp infrastructure. By selecting a NetApp resource within the Custom Relationship widget on the left, you can quickly view the key performance indicators and relationships for the selected resource. Select a resource from the Environment Overview widget on the left to populate the remaining widgets. Then select a metric from the metric selector to see it graphed below. Figure-7. NetApp - Storage Topology Dashboard NOTE: Improved filtering of the VMware virtual machines and VMware datastores in the Custom Relationship widget is available for this dashboard. Refer to section 5, Using Tags, for instructions. 11 vrealize Operations Management Pack for NetApp Storage User Guide

4.2 NetApp - Datastores This dashboard is an overview of all VMware datastores using NetApp storage. Select a datastore to see detailed information about its health and key metrics. Then select a metric from the datastore metrics to see it graphed below. Figure-8. NetApp - Datastores Dashboard NOTE: Improved filtering of the VMware datastores in the Custom Relationship widget is available for this dashboard. Refer to section 5, Using Tags, for instructions. 12 vrealize Operations Management Pack for NetApp Storage User Guide

4.3 NetApp - System Explorer This dashboard is an in depth view of the detailed metrics displayed for the selected NetApp Storage Systems. Select a NetApp System to see detailed information about its health and key metrics. Then select a metric from the metric selector to see it graphed below. Figure-9. NetApp - System Explorer Dashboard 13 vrealize Operations Management Pack for NetApp Storage User Guide

4.4 NetApp - Virtual Troubleshooting This dashboard is used to help troubleshoot NetApp. Select a VMware virtual machine (VM) to populate the NetApp Environment and NetApp Health Tree. Select a resource from the NetApp Environment and a metric from the Metric Picker to see a graph of that metric. Figure-10. NetApp - Virtual Troubleshooting Dashboard NOTE: Improved filtering of the VMware virtual machines in the Custom Relationship widget is available for this dashboard. Refer to section 5, Using Tags, for instructions. 14 vrealize Operations Management Pack for NetApp Storage User Guide

4.5 NetApp - Overview This dashboard contains heatmaps to provide at-a-glance information about performance and capacity for NetApp Systems, Aggregates, Volumes, LUNs, Clusters, and Storage Virtual s. Figure-11. NetApp - Overview Dashboard 15 vrealize Operations Management Pack for NetApp Storage User Guide

4.6 NetApp - Historical Debugging This dashboard is used to investigate metrics collected over time for specific resource kinds. Select a resource and corresponding metric to display the applicable Metric Chart on the right. You can use the Date Controls to view the history of that metric. Figure-12. NetApp - Historical Debugging Dashboard 16 vrealize Operations Management Pack for NetApp Storage User Guide

4.7 NetApp - IOPS This dashboard displays IOPS for NetApp Volumes and associated Datastores and VMs. Select the NetApp Volume and associated Datastore and Virtual to view their IOPs on the right. Figure-13. NetApp - IOPS Dashboard 17 vrealize Operations Management Pack for NetApp Storage User Guide

4.8 NetApp - Top-N Systems This dashboard contains key performance indicators for NetApp Systems displayed in a set of Top-N widgets. Figure-14. NetApp - Top-N Systems Dashboard 4.9 NetApp - Top-N Volumes This dashboard contains key performance indicators for NetApp Volumes displayed in a set of Top-N widgets. Figure-15. NetApp - Top-N Volumes Dashboard 18 vrealize Operations Management Pack for NetApp Storage User Guide

4.10 NetApp - Top-N Storage Virtual s This dashboard contains key performance indicators for NetApp Storage Virtual s displayed in a set of Top-N widgets. Figure-16. NetApp - Top-N Storage Virtual s Dashboard 19 vrealize Operations Management Pack for NetApp Storage User Guide

4.11 NetApp - Top-N Disks This dashboard contains key performance indicators for NetApp Disks displayed in a set of Top-N widgets. Figure-17. NetApp - Top-N Disks Dashboard 4.12 NetApp - Top-N LUNs This dashboard contains key performance indicators for NetApp LUNs displayed in a set of Top-N widgets. Figure-18. NetApp - Top-N LUNs Dashboard 20 vrealize Operations Management Pack for NetApp Storage User Guide

4.13 NetApp - SVM QoS This dashboard displays QoS performance for Storage Virtual s. Select a Storage Virtual, then select an associated Volume, Datastore, and Virtual to view related QoS metrics. Figure-19. NetApp - SVM QoS Dashboard 21 vrealize Operations Management Pack for NetApp Storage User Guide

4.14 NetApp - Systems This dashboard provides an overview of NetApp Cluster System resources. Select a Cluster and System to view the Top Alerts, System Capacity, System Operations and Throughput, and Metrics information. Figure-20. NetApp - Systems Dashboard 22 vrealize Operations Management Pack for NetApp Storage User Guide

5. Using Tags The NetApp Management Pack creates the following Entity Status resource tags in the vrops UI: NetApp 7 Mode Resources NetApp Cluster Mode Resources VMware Datastores hosted on NetApp Storage VMware VMs hosted on NetApp Storage These tag values represent groupings of NetApp and VMware resources to provided ease of troubleshooting and filtering on specific widgets in our dashboard templates. vrops provides widgets that can further filter the resources displayed using Entity Status resource tags. NOTE: Entity Status resource tags for NetApp are not visible in the UI until after at least one resource in a resource tag has been collected from a NetApp Storage System by the Management Pack. 5.1 Dashboard - NetApp Storage Topology 1. Click on the Content navigation shortcut ( ), then the Dashboards view from the navigation pane. 2. Select the NetApp Storage Topology dashboard and click the Edit icon ( ). 3. Edit the VMware on NetApp Select a Resource widget. 4. Click the Configuration tab. Select the Virtual Resource Kind in the Resource Kind and Resource Kind Type list. 5. In the tag list on the top right of the Advanced section, expand NetApp Entity Status, then select VMware VMs hosted on NetApp Storage. 6. Select the Datastore Resource Kind in the Resource Kind and Resource Kind Type list 7. In the tag list on the top right of the Advanced section, expand NetApp Entity Status, then select VMware Datastores hosted on NetApp Storage. Click OK. 5.2 Dashboard - NetApp - Datastores 1. Click on the Content navigation shortcut ( ), then the Dashboards view from the navigation pane. 2. Select the NetApp Datastores dashboard, then click the Edit icon ( ). 3. Edit the Select Datastore (on NetApp Storage) widget. 4. In the tag list on the bottom, expand NetApp Entity Status, then select VMware Datastores hosted on NetApp Storage. Click OK. 5.3 Dashboard - NetApp - Virtual Troubleshooting 1. Click on the Content navigation shortcut ( ), then the Dashboards view from the navigation pane. 2. Select the NetApp - Virtual Troubleshooting dashboard, then click the Edit icon ( ). 3. Edit the Select VMware VM (Running off of NetApp Storage) widget. 4. In the tag list at the bottom, expand NetApp Entity Status, then select VMware VMs hosted on NetApp Storage. Click OK. 5. Edit the NetApp Environment widget. 6. Click the Configuration tab. Select the Virtual Resource Kind in the Resource Kind and Resource Kind Type list. 7. In the tag list on the top right of the Advanced section, expand NetApp Entity Status, then select VMware VMs hosted on NetApp Storage. 8. Select the Datastore Resource Kind in the Resource Kind and Resource Kind Type list. 9. In the tag list on the top right of the Advanced section, expand NetApp Entity Status, and select VMware Datastores hosted on NetApp Storage. Click OK. 23 vrealize Operations Management Pack for NetApp Storage User Guide

6. Views The NetApp Management Pack creates views that allow the user to view statistics of metrics across an entire NetApp Environment. The views help give a broad picture of the entire system, as opposed to a more in depth view. Table-1. NetApp Management Pack Views VIEW TYPE DESCRIPTION NetApp Aggregate Capacity Summary NetApp Aggregate Capacity Trend Summary Trend Gives a summary of the Capacity on the NetApp Aggregates Shows a graph that displays the capacity trend of NetApp Aggregates NetApp Capacity by Aggregate List Lists the capacity of NetApp Aggregates NetApp Capacity by Volume List Lists the capacity of NetApp Volumes NetApp Disk Performance by Disk List Lists the NetApp Disk performance NetApp Disk Performance Summary Summary Gives a summary of the performance of NetApp Disks NetApp Latency by LUN List Lists the latency of NetApp LUNs NetApp Latency by Volume List Lists the latency of NetApp Volumes NetApp LUN Latency Summary Summary Gives a summary of the latency of NetApp LUNs NetApp LUN Throughput Distribution NetApp LUN Throughput Summary Distribution Summary Shows a graph that displays the Throughput of NetApp LUNs Gives a summary of the throughput of NetApp LUNs NetApp LUN Throughput Trend Trend Gives the trend of the throughput of NetApp LUNs NetApp Operations by Storage Virtual NetApp Storage Virtual Operations Summary NetApp Storage Virtual Operations Trend List Summary Trend Lists the operations by NetApp Virtual s Gives a summary of operations by NetApp Virtual s Gives a trend of the operations of NetApp Virtual s NetApp System Capacity Trend Trend Gives a trend of the capacity of NetApp Systems NetApp System CPU Trend Trend Gives a trend of the CPU of NetApp Systems NetApp System Throughput Trend Trend Gives a trend of the throughput of NetApp Systems NetApp Throughput by LUN List Lists the throughput of NetApp LUNs NetApp Throughput by Volume List Lists the throughput of NetApp Volumes NetApp Volume Capacity Summary Summary Gives a summary of the Capacity of NetApp Volumes NetApp Volume Capacity Trend Trend Gives a trend of the capacity of NetApp Volumes NetApp Volume Latency Summary Summary Gives summary of the latency of NetApp Volumes NetApp Volume Throughput Distribution NetApp Volume Throughput Summary Distribution Summary Shows the distribution of Throughput on NetApp Volumes Gives a summary of throughput on NetApp Volumes 24 vrealize Operations Management Pack for NetApp Storage User Guide

7. Troubleshooting the NetApp Adapter Instance Known troubleshooting information can help you diagnose and correct common problems with your NetApp adapter instance. This section includes the following topics: Troubleshoot an Adapter Instance Test Connection Failures View System Log Files Resolve Common Problems 7.1 Troubleshoot an Adapter Instance Perform these general troubleshooting steps to diagnose and correct problems with a NetApp adapter instance: Verify that the DFM/API Services server is running. API Services only: Verify that OnCommand Unified Manager and OnCommand Performance Manager servers are running. Edit the adapter instance and click Test Connection to verify the connection to the DFM/API Services server. If an error occurs, refer to section 7.2, Testing Connection Failures. View the collection status and collection state for the adapter instance resource on the Environment Overview page in vrops. Check the adapter and collector logs for errors. Refer to section 7.3, Viewing System Log Files, in the accompanying Installation and Configuration Guide. 7.2 Test Connection Failures When clicking Test Connection, the following connection errors are possible. 7.2.1 Bad or Incorrect Host Name Problem: Unable to establish a valid connection to the target system. Failed to test adapter: If using DFM/ OCUM: Unable to connect to DFM server. If using API Services: Unable to connect to API Services. Remedy: Check to ensure the host name provided is correct. 7.2.2 Authentication Failure Problem: Unable to establish a valid connection to the target system. Failed to test adapter: If using DFM/ OCUM: Unable to connect to DFM server. If using API Services: Username or password is invalid. Remedy: Check to ensure the user name and password is correct. 7.2.3 vrops Incorrect Credentials or Incorrect Permissions Problem: Unable to establish a valid connection to the target system. vrops REST API server is inaccessible. This may be due to an incorrect username or password. Ensure that your vrealize user has the Administrator -> REST APIs permission. Remedy: Check to ensure your vrealize user name and password was entered correctly. NOTE: The vrealize user name/password must have access to vrealize Suite API (not applicable to vcops). 25 vrealize Operations Management Pack for NetApp Storage User Guide

7.2.4 Wrong Protocol (HTTP vs. HTTPS) Problem: Unable to establish a valid connection to the target system. Failed to test adapter: If using DFM/OCUM: Unable to connect to DFM server. If using API Services: API Services only supports https for connections. Remedy: Ensure the correct protocol was selected when adding the adapter instance (default is HTTP). 7.2.5 Incorrect Port Problem: Unable to establish a valid connection to the target system. Failed to test adapter: If using DFM/ OCUM: Unable to connect to DFM server. If using API Services: Unable to connect to API Services. Remedy: Ensure the correct port was entered under Advanced Settings when adding the adapter instance (Note: If using vcops, the protocol selection can be found under Basic Settings). NOTE: By default, the Port entry field is set to 0 and uses the default port. If a different number is entered, the default port will be overridden. 7.3 View System Log Files You can view NetApp adapter instance errors in the adapter and collector log files within the vrops user interface or in an external log viewer. The NetApp adapter instance log files are in the $ALIVE_BASE/user/log/adapters/NetAppAdapter/ folder. The collector log files are in the $ALIVE_BASE/user/log/ folder. The logging level is set to ERROR or WARNING by default. To troubleshoot issues, set the logging level to INFO. To view detailed messages, including micro steps, queries, and returned results, set the logging level to DEBUG. You can set the base log level for the collector via Administrator -> Support -> Logs -> Select Collector folder -> Select Edit Properties -> Edit Root logger level. NOTE: If you set the logging level to DEBUG, log files can become large very quickly. Set the logging level to DEBUG only for short periods of time. For complete information about viewing log files and modifying log levels, refer to the VROps online help. 7.4 Resolve Common Problems The following steps outline solutions for resolving some of the most common problems you may encounter. 7.4.1 Metrics Do Not Appear In the User Interface Problem: The NetApp adapter instance is not collecting metrics. Cause: There is a problem with the DFM/API Services server connection, metric collection configuration, or adapter instance configuration. Solution: 1. If metrics do not appear in the user interface 10 minutes after the first collection cycle, verify that other metrics are being collected. 2. If vrops is collecting other metrics, check the status of the NetApp adapter instance resource on the Environment Overview page. 26 vrealize Operations Management Pack for NetApp Storage User Guide

Table-2. NetApp Adapter Instance Status OPTION Status is green DESCRIPTION Verify that the DFM/API Services server that you are connected to is monitoring at least one NetApp system. Status is red DFM only: There might be a metric collection configuration problem. When you configure a NetApp adapter instance, you can set the Auto Filer Configuration option to True or you can manually configure filers for metric collection. For information about manually configuring files, refer to the Configure the NetApp DFM Server to Collect Metrics section in the accompanying Installation and Configuration Guide. The DFM/API Services server is down or your NetApp adapter instance is misconfigured. Refer to section 7.4.2, Adapter Instance Resource Status Is Red. 7.4.2 Adapter Instance Resource Status Is Red Problem: The status icon for the adapter instance resource is red on the Environment Overview page. Cause: The DFM/API Services server is down or the NetApp adapter instance is misconfigured. Solution: 1. Verify that the DFM/API Services server is running. 2. In the NetApp adapter instance configuration, verify the validity of the entries in the API Services or DFM/ OCUM Host text box and the corresponding entry selected in the Credential drop-down menu. 7.4.3 Capacity and Performance Data Collection Times Are Not Synchronized Problem: The collection times for capacity data and performance data are different. Cause: Data collection is not in the historic data collection phase, or the adapter has finished collecting all of the desired historic data. One or both of the following situations can cause this problem: The DFM/API Services server time is not properly aligned with real time. The vrops server time is not properly aligned with real time. The DFM/API Services server provides the time stamp for performance data and the time stamp for capacity data is based on the vrops server time. As a result, if either server is not properly aligned with real time, the capacity data and performance data collection times will not be synchronized. Solution: Make sure that both the DFM server/api Services and vrops server times are aligned with real time. Possible solutions include Network Time Protocol (Linux) and Network Time Synchronization Tool (Windows). 27 vrealize Operations Management Pack for NetApp Storage User Guide

7.4.4 Data Collection Fails After Upgrading The NetApp adapter instance does not perform data collection. Problem: After upgrading the NetApp adapter instance from a build prior to 1062390 to build 1062390 and later, the adapter instance does not enter the collection state. Cause: The NetApp adapter instance remains in the start state. Solution: 1. Update the ResourceIdentifier, as follows: UPDATE ResourceIdentifier SET STRINGVAL= disabled WHERE RESOURCE_ID IN (SELECT RESOURCE_ID FROM AliveResource WHERE FLAG=7) AND RKIDENT_ID IN (SELECT RKIDENT_ID FROM ResourceKindIdent WHERE RKIDENT_KEY= RetrieveFullHierarchy ) 2. Update AliveResource, as follows: UPDATE AliveResource SET FLAG=NULL WHERE RESOURCE_ID IN (SELECT RESOURCE_ID FROM AliveResource WHERE FLAG=7) 3. Restart vrops services. 28 vrealize Operations Management Pack for NetApp Storage User Guide

8. Appendix I: NetApp Metrics The NetApp Management Pack collects metrics for the NetApp System (the host), vfiler, Volume, LUN, Aggregate, Cluster, Storage Virtual, QTree, and Disk objects. Table-3. NetApp Metrics RESOURCE KIND METRIC TYPE METRIC NAME DESCRIPTION NetAppAdapter Instance Configuration dfm_version DFM/OCUM Version Resource Information hostname Hostname Resource Information status Status Resource Information state State Resource Information ipaddress IP Address Resource Information system_model System Model Resource Information nfs_state NFS State Resource Information cifs_state CIFS State Resource Information fcp_state FCP State Resource Information iscsi_state iscsi State Resource Information snapmirror_enabled Snapmirror Enabled Resource Information system_name System Name Resource Information cluster_key Cluster Key NetApp Object Counts aggregate Aggregates NetApp Object Counts qtree QTrees NetApp Object Counts volume Volumes NetApp Object Counts lun LUNs NetApp Object Counts vfiler VFilers NetApp Object Counts data_disks Data Disks NetApp Object Counts dparity_disks Double Parity Disks NetApp Object Counts parity_disks Parity Disks NetApp Object Counts spare_disks Spare Disks NetApp Object Counts total_disks Total Disks NetApp Object Counts processors Processors System Performance avg_processor_busy Average Processor Busy (%) System Performance cpu_busy CPU Busy (%) System Performance disk_data_read Disk Data Read (KB/s) System Performance disk_data_read_mbps Disk Data Read (MB/s) System Performance disk_data_written Disk Data Written (KB/s) System Performance disk_data_written_mbps Disk Data Written (MB/s) System Performance disk_throughput Disk Throughput (KB/s) System Performance disk_throughput_mbps Disk Throughput (MB/s) System Performance load_inbound_mbps Load Inbound (MB/s) System Performance load_outbound_mbps Load Outbound (MB/s) System Performance load_read_bytes_ratio Load Read Bytes Ratio 29 vrealize Operations Management Pack for NetApp Storage User Guide

System Performance load_total_mbps Load Total (MB/s) System Performance load_write_bytes_ratio Load Write Bytes Ratio System Performance max_disk_busy Max Disk Busy (%) System Performance net_data_recv Net Data Received (KB/s) System Performance net_data_sent Net Data Sent (KB/s) System Performance net_data_recv_mbps Net Data Received (MB/s) System Performance net_data_sent_mbps Net Data Sent (MB/s) System Performance san_throughput SAN Throughput (KB/s) System Performance san_throughput_mbps SAN Throughput (MB/s) System Performance total_processor_busy Total Processor Busy (%) System Performance read_ops Read Operations per System Performance write_ops Write Operations per System Performance total_ops Total Operations per System Performance other_ops Other Operations per System Performance partner_ops Partner Operations per System Performance nas_throughput NAS Throughput (KB/s) System Performance nas_throughput_mbps NAS Throughput (MB/s) System Performance processors_as_percent Total CPU Capacity (%) System Performance cpu_elapsed_time CPU Elapsed Time System Performance http_ops HTTP Operations per System Performance sys_read_latency System Read Latency (ms) System Performance sys_write_latency System Write Latency (ms) System Performance sys_avg_latency System Average Latency (ms) CIFS Performance cifs_latency CIFS Latency (ms) CIFS Performance cifs_ops CIFS Operations per CIFS Performance cifs_read_ops CIFS Read Operations per CIFS Performance cifs_write_ops CIFS Write Operations per FCP Performance fcp_latency FCP Latency (ms) FCP Performance fcp_ops FCP Operations per FCP Performance fcp_read_data FCP Read Data (B/s) FCP Performance fcp_read_data_kbps FCP Read Data (KB/s) FCP Performance fcp_read_data_mbps FCP Read Data (MB/s) FCP Performance fcp_throughput FCP Throughput (KB/s) FCP Performance fcp_throughput_mbps FCP Throughput (MB/s) FCP Performance fcp_write_data FCP Write Data (B/s) FCP Performance fcp_write_data_kbps FCP Write Data (KB/s) FCP Performance fcp_write_data_mbps FCP Write Data (MB/s) FCP Performance fcp_partner_read_ops FCP Partner Read Operations per FCP Performance fcp_partner_read_latency Average Latency For FCP Partner Read Operations (ms) 30 vrealize Operations Management Pack for NetApp Storage User Guide

FCP Performance fcp_partner_write_ops FCP Partner Write Operations per FCP Performance fcp_partner_write_latency Average Latency For FCP Partner Operations (ms) FCP Performance fcp_read_latency Average Read Latency For FCP Operations (ms) FCP Performance fcp_write_latency Average Write Latency For FCP Operations (ms) FCP Performance fcp_write_ops FCP Write Operations per FCP Performance fcp_read_ops FCP Read Operations per iscsi Performance iscsi_latency iscsi Latency (ms) iscsi Performance iscsi_ops iscsi Operations per iscsi Performance iscsi_read_data iscsi Read Data (B/s) iscsi Performance iscsi_read_data_kbps iscsi Read Data (KB/s) iscsi Performance iscsi_read_data_mbps iscsi Read Data (MB/s) iscsi Performance iscsi_throughput iscsi Throughput (KB/s) iscsi Performance iscsi_throughput_mbps iscsi Throughput (MB/s) iscsi Performance iscsi_write_data iscsi Write Data (B/s) iscsi Performance iscsi_write_data_kbps iscsi Write Data (KB/s) iscsi Performance iscsi_write_data_mbps iscsi Write Data (MB/s) NFSv3 Performance nfsv3_ops NFSv3 Operations per NFSv3 Performance nfsv3_read_latency NFSv3 Read Latency (ms) NFSv3 Performance nfsv3_read_ops NFSv3 Read Operations per NFSv3 Performance nfsv3_write_latency NFSv3 Write Latency (ms) NFSv3 Performance nfsv3_write_ops NFSv3 Write Operations per NFSv3 Performance nfsv3_avg_write_latency_ base NFSv3 Performance nfsv3_avg_read_latency_ base NFSv3 Performance nfsv3_avg_op_latency_ base Number Of NFS V3 Writes For Latency Calculation Number Of NFS V3 reads For Latency Calculation Number Of NFS V3 Operations For Latency Calculation NFSv3 Performance nfsv3_avg_op_latency Average Latency For NFS V3 Operations (ms) Priority Queue avg_sys_pending_ms Average Sys Pending (ms) Priority Queue avg_usr_pending_ms Average User Pending (ms) Priority Queue max_sys_reads Max Sys Reads Priority Queue max_user_reads Max User Reads Capacity netappsystem_total_ capacity Capacity netappsystem_available_ capacity Capacity netappsystem_available_ capacity_percentage Total Capacity (MB) Free Capacity (MB) Free Capacity (%) 31 vrealize Operations Management Pack for NetApp Storage User Guide

Capacity netappsystem_total_ capacity_gb Capacity netappsystem_available_ capacity_gb Capacity netappsystem_used_ capacity Capacity netappsystem_used_ capacity_percentage Capacity netappsystem_used_ capacity_gb Total Capacity (GB) Free Capacity (GB) Used Capacity (MB) Used Capacity (%) Used Capacity (GB) Disk disk_reads_replaced Disk Reads Replaced per Volume Node avg_latency Average Latency (Microseconds) Volume Node cifs_other_latency CIFS Other Latency (Microseconds) Volume Node cifs_other_ops CIFS Other Operations per Volume Node cifs_read_latency CIFS Read Latency (ms) Volume Node cifs_read_ops CIFS Read Operations per Volume Node cifs_write_latency CIFS Write Latency (ms) Volume Node cifs_write_ops CIFS Write Operations per Volume Node nfs_other_latency NFS Other Latency (Microseconds) Volume Node nfs_other_ops NFS Other Operations per Volume Node nfs_read_latency NFS Read Latency (Microseconds) Volume Node nfs_read_ops NFS Read Operations per Volume Node nfs_write_latency NFS Write Latency (Microseconds) Volume Node nfs_write_ops NFS Write Operations per Volume Node other_latency Other Latency (Microseconds) Volume Node other_ops Other Operations per Volume Node read_data Read Data (B/s) Volume Node read_data_kbps Read Data (KB/s) Volume Node read_data_mbps Read Data (MB/s) Volume Node read_latency Read Latency (Microseconds) Volume Node read_ops Read Operations per Volume Node total_ops Total Operations per Volume Node write_data Write Data (B/s) Volume Node write_data_kbps Write Data (KB/s) Volume Node write_data_mbps Write Data (MB/s) Volume Node write_latency Write Latency (Microseconds) Volume Node write_ops Write Operations per Volume Node other_latency_milliseconds Other Latency (ms) Volume Node read_latency_milliseconds Read Latency (ms) Volume Node write_latency_milliseconds Write Latency (ms) Volume Node cifs_other_latency_ milliseconds CIFS Other Latency (ms) 32 vrealize Operations Management Pack for NetApp Storage User Guide

Volume Node nfs_other_latency_ milliseconds Volume Node nfs_read_latency_ milliseconds Volume Node nfs_write_latency_ milliseconds NFS Other Latency (ms) NFS Read Latency (ms) NFS Write Latency (ms) Volume Node avg_latency_milliseconds Average Latency (ms) Volume Node nfs_ops NFS Operations per FCP Lif Node other_ops Other Operations per FCP Lif Node read_data Read Data (B/s) FCP Lif Node read_data_kbps Read Data (KB/s) FCP Lif Node read_data_mbps Read Data (MB/s) FCP Lif Node read_ops Read Operations per FCP Lif Node write_data Write Data (B/s) FCP Lif Node write_data_kbps Write Data (KB/s) FCP Lif Node write_data_mbps Write Data (MB/s) FCP Lif Node write_ops Write Operations per CIFS Node cifs_latency CIFS Latency (Microseconds) CIFS Node cifs_latency_milliseconds CIFS Latency (ms) CIFS Node cifs_ops CIFS Operations per Aggregate Performance cp_read_blocks_total Total Consistency Point Read Blocks per Aggregate Performance cp_read_blocks_ Average Consistency Point Read Blocks per Aggregate Performance cp_reads_total Total Consistency Point Reads per Aggregate Performance cp_reads_ Average Consistency Point Reads per Aggregate Performance pa_avg_disk_busy_total Total Average Disk Busy (%) Aggregate Performance pa_avg_disk_busy_ Average Average Disk Busy (%) Aggregate Performance pa_max_disk_busy_total Total Max Disk Busy (%) Aggregate Performance pa_max_disk_busy_ Average Max Disk Busy (%) Aggregate Performance pa_min_disk_busy_total Total Min Disk Busy (%) Aggregate Performance pa_min_disk_busy_ Average Min Disk Busy (%) Aggregate Performance total_transfers_total Total Total Transfers per Aggregate Performance total_transfers_ Average Total Transfers per Aggregate Performance user_read_blocks_total Total User Read Blocks per Aggregate Performance user_read_blocks_ Average User Read Blocks per Aggregate Performance user_reads_total Total Total Operations per 33 vrealize Operations Management Pack for NetApp Storage User Guide

Aggregate Performance user_reads_ Average Total Operations per Aggregate Performance user_write_blocks_total Total User Write Blocks per Aggregate Performance user_write_blocks_ Average User Write Blocks per Aggregate Performance user_writes_total Total User Writes per Aggregate Performance user_writes_ Average User Writes per Volume Performance avg_latency_ Average Average Latency (ms) Volume Performance other_latency_ Average Other Latency (Microseconds) Volume Performance other_ops_total Total Other Operations per Volume Performance other_ops_ Average Other Operations per Volume Performance read_data_total Total Read Data (B/s) Volume Performance read_data_ Average Read Data (B/s) Volume Performance read_data_kbps_total Total Read Data (KB/s) Volume Performance read_data_kbps_ Average Read Data (KB/s) Volume Performance read_data_mbps_total Total Read Data (MB/s) Volume Performance read_data_mbps_ Average Read Data (MB/s) Volume Performance read_latency_ Average Read Latency (Microseconds) Volume Performance read_ops_total Total Read Operations per Volume Performance read_ops_ Average Read Operations per Volume Performance san_latency_ Average SAN Latency (ms) Volume Performance san_ops_total Total SAN Operations per Volume Performance san_ops_ Average SAN Operations per Volume Performance sys_ops_total Total System Operations per Volume Performance sys_ops_ Average System Operations per Volume Performance throughput_total Total Throughput (KB/s) Volume Performance throughput_ Average Throughput (KB/s) Volume Performance throughput_mbps_total Total Throughput (MB/s) Volume Performance throughput_mbps_ Average Throughput (MB/s) Volume Performance total_ops_total Total Total Operations per Volume Performance total_ops_ Average Total Operations per Volume Performance user_ops_total Total User Operations per Volume Performance user_ops_ Average User Operations per Volume Performance write_data_total Total Write Data (B/s) Volume Performance write_data_ Average Write Data (B/s) 34 vrealize Operations Management Pack for NetApp Storage User Guide

Volume Performance write_data_kbps_total Total Write Data (KB/s) Volume Performance write_data_kbps_ Average Write Data (KB/s) Volume Performance write_data_mbps_total Total Write Data (MB/s) Volume Performance write_data_mbps_ Average Write Data (MB/s) Volume Performance write_latency_ Average Write Latency (Microseconds) Volume Performance write_ops_total Total Write Operations per Volume Performance write_ops_ Average Write Operations per Volume Performance snapshotreservetotal_ Volume Performance snapshotreserveused_ Volume Performance snapshotreserveavail_ Volume Performance other_latency_ milliseconds_ Average Snapshot Reserved Total (MB) Average Snapshot Reserved Used (MB) Average Snapshot Reserved Available (MB) Average Other Latency (ms) Volume Performance snapshotreservetotal_total Total Snapshot Reserved Total (MB) Volume Performance read_latency_ milliseconds_ Average Read Latency (ms) Volume Performance snapshotreserveused_total Total Snapshot Reserved User (MB) Volume Performance write_latency_ milliseconds_ Average Write Latency (ms) Volume Performance snapshotreserveavail_total Total Snapshot Reserved Available (MB) Disk Performance base_for_disk_busy_ Average Base for Disk Busy (ms) Disk Performance cp_read_blocks_total Total Consistency Point Read Blocks per Disk Performance cp_read_blocks_ Average Consistency Point Read Blocks per Disk Performance cp_read_chain_total Total Consistency Point Read I/O Chains per Disk Performance cp_read_chain_ Average Consistency Point Read I/O Chains per Disk Performance cp_read_latency_ Average Consistency Point Read Latency (Microseconds) Disk Performance cp_reads_total Total Consistency Point Reads per Disk Performance cp_reads_ Average Consistency Point Reads per Disk Performance disk_busy_ Average Disk Busy (%) Disk Performance guaranteed_reads_total Total Guaranteed Reads per Disk Performance guaranteed_reads_ Average Guaranteed Reads per 35 vrealize Operations Management Pack for NetApp Storage User Guide

Disk Performance guaranteed_writes_total Total Guaranteed Writes per Disk Performance guaranteed_writes_ Average Guaranteed Writes per Disk Performance total_transfers_total Total Total Transfers per Disk Performance total_transfers_ Average Total Transfers per Disk Performance user_read_blocks_total Total Total Operations per Disk Performance user_read_blocks_ Average User Read Blocks per Disk Performance user_read_chain_total Total User Read I/O Chains per Disk Performance user_read_chain_ Average User Read I/O Chains per Disk Performance user_read_latency_ Average User Read Latency (Microseconds) Disk Performance user_reads_total Total Total Operations per Disk Performance user_reads_ Average Total Operations per Disk Performance user_write_blocks_total Total User Write Blocks per Disk Performance user_write_blocks_ Average User Write Blocks per Disk Performance user_write_chain_total Total User Write I/O Chains per Disk Performance user_write_chain_ Average User Write I/O Chains per Disk Performance user_write_latency_ Average User Write Latency (Microseconds) Disk Performance user_writes_total Total User Writes per Disk Performance user_writes_ Average User Writes per Disk Performance size_total Total Size (GB) Disk Performance size_ Average Size (GB) Disk Performance throughput_ Average Throughput (KB/s) Disk Performance throughput_mbps_ Average Throughput (MB/s) Disk Performance cp_read_latency_ milliseconds_ Disk Performance user_read_latency_ milliseconds_ Disk Performance user_write_latency_ milliseconds_ Average Consistency Point Read Latency (ms) Average User Read Latency (ms) Average User Write Latency (ms) Disk Performance user_reads_latency User Read Latency (ms) Disk Performance user_writes_latency User Write Latency (ms) Disk Performance user_read_ops User Read Operations per Disk Performance user_write_ops User Write Operations per LUN Performance avg_latency_ Average Average Latency (ms) 36 vrealize Operations Management Pack for NetApp Storage User Guide

LUN Performance other_ops_total Total Other Operations per LUN Performance other_ops_ Average Other Operations per LUN Performance queue_full_total Total Queue Full per LUN Performance queue_full_ Average Queue Full per LUN Performance read_data_total Total Read Data (B/s) LUN Performance read_data_ Average Read Data (B/s) LUN Performance read_data_kbps_total Total Read Data (KB/s) LUN Performance read_data_kbps_ Average Read Data (KB/s) LUN Performance read_data_mbps_total Total Read Data (MB/s) LUN Performance read_data_mbps_ Average Read Data (MB/s) LUN Performance read_ops_total Total Read Operations per LUN Performance read_ops_ Average Read Operations per LUN Performance throughput_total Total Throughput (KB/s) LUN Performance throughput_ Average Throughput (KB/s) LUN Performance throughput_mbps_total Total Throughput (MB/s) LUN Performance throughput_mbps_ Average Throughput (MB/s) LUN Performance total_ops_total Total Total Operations per LUN Performance total_ops_ Average Total Operations per LUN Performance write_data_total Total Write Data (B/s) LUN Performance write_data_ Average Write Data (B/s) LUN Performance write_data_kbps_total Total Write Data (KB/s) LUN Performance write_data_kbps_ Average Write Data (KB/s) LUN Performance write_data_mbps_total Total Write Data (MB/s) LUN Performance write_data_mbps_ Average Write Data (MB/s) LUN Performance write_ops_total Total Write Operations per LUN Performance write_ops_ Average Write Operations per QTree Performance cifs_ops_total Total CIFS Operations per QTree Performance cifs_ops_ Average CIFS Operations per QTree Performance nfs_ops_total Total NFSv3 Operations per QTree Performance nfs_ops_ Average NFSv3 Operations per QTree Performance total_ops_total Total Total Operations per QTree Performance total_ops_ Average Total Operations per actual.capacity actual.capacity.normalized Actual Capacity Actual Capacity, normalized 37 vrealize Operations Management Pack for NetApp Storage User Guide

base.demand capacityremaining capacityremaining_min capacityremainingvalue computed_demand Base Demand Capacity Remaining Capacity Remaining, minimum Capacity Remaining, value Computed Demand idletimepercent Idle Time (%) isstress iswaste object.capacity object.capacity.not. normalized object.capacity.with.ha object.demand Is Stress Is Waste Object Capacity Object Capacity, not normalized Object Capacity, with High Availability Object Demand object.demand.percent Object Demand (%) object.demand.with.size. recommendation object.demand.without. size.recommendation object.demand.without. size.recommendation. percent oversized reason.for.waste size.recommendation stress timeremaining timeremaining_whatif Object Demand, with size recommendation Object Demand, without size recommendation Object Demand, without size recommendation (%) Oversized Reason for Waste Size Recommendation Stress Time Remaining Time Remaining, what if underusedpercent Underused (%) wastepercent Waste (%) 38 vrealize Operations Management Pack for NetApp Storage User Guide

Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity wastevalue workload actual.capacity actual.capacity.normalized base.demand capacityremaining capacityremaining_min capacityremainingvalue computed_demand Waste, value Workload Actual Capacity Actual Capacity, normalized Base Demand Capacity Remaining Capacity Remaining, minimum Capacity Remaining, value Computed Demand idletimepercent Idle Time (%) isstress iswaste object.capacity object.capacity.not. normalized object.capacity.with.ha object.demand Is Stress Is Waste Object Capacity Object Capacity, not normalized Object Capacity, with High Availability Object Demand object.demand.percent Object Demand (%) object.demand.with.size. recommendation object.demand.without. size.recommendation object.demand.without. size.recommendation. percent oversized reason.for.waste size.recommendation stress Object Demand, with size recommendation Object Demand, without size recommendation Object Demand, without size recommendation (%) Oversized Reason for Waste Size Recommendation Stress 39 vrealize Operations Management Pack for NetApp Storage User Guide

Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity Processor Capacity timeremaining timeremaining_whatif Time Remaining Time Remaining, what if underusedpercent Underused (%) wastepercent Waste (%) wastevalue workload Waste, value Workload NetAppCluster System Performance disk_data_read_total Total Disk Data Read (KB/s) NetAppCluster System Performance disk_data_read_ Average Disk Data Read (KB/s) NetAppCluster System Performance disk_data_read_mbps_ total NetAppCluster System Performance disk_data_read_mbps_ Total Disk Data Read (MB/s) Average Disk Data Read (MB/s) NetAppCluster System Performance disk_data_written_total Total Disk Data Written (KB/s) NetAppCluster System Performance disk_data_written_ Average Disk Data Written (KB/s) NetAppCluster System Performance disk_data_written_mbps_ total NetAppCluster System Performance disk_data_written_mbps_ Total Disk Data Written (MB/s) Average Disk Data Written (MB/s) NetAppCluster System Performance disk_throughput_total Total Disk Throughput (KB/s) NetAppCluster System Performance disk_throughput_ Average Disk Throughput (KB/s) NetAppCluster System Performance load_inbound_mbps_total Total Load Inbound (MB/s) NetAppCluster System Performance load_inbound_mbps_ NetAppCluster System Performance load_outbound_mbps_ total NetAppCluster System Performance load_outbound_mbps_ Average Load Inbound (MB/s) Total Load Outbound (MB/s) Average Load Outbound (MB/s) NetAppCluster System Performance load_total_mbps_total Total Load Total (MB/s) NetAppCluster System Performance load_total_mbps_ Average Load Total (MB/s) NetAppCluster System Performance net_data_recv_total Total Net Data Received (KB/s) NetAppCluster System Performance net_data_recv_ Average Net Data Received (KB/s) NetAppCluster System Performance net_data_sent_total Total Net Data Sent (KB/s) NetAppCluster System Performance net_data_sent_ Average Net Data Sent (KB/s) NetAppCluster System Performance read_ops_total Total Read Operations per NetAppCluster System Performance read_ops_ Average Read Operations per NetAppCluster System Performance san_throughput_total Total SAN Throughput (KB/s) NetAppCluster System Performance san_throughput_ Average SAN Throughput (KB/s) NetAppCluster System Performance write_ops_total Total Write Operations per 40 vrealize Operations Management Pack for NetApp Storage User Guide