System Requirements The system requirements are shown below for each type of installation, software, and peripherals. Should you have questions about the system requirements or replacement peripherals please contact support@mytaskit.com or 561-969-2882 option 1 for assistance. The latest system requirements can be obtained here http://mytaskit.com/mytaskit-pro-support/ or from the Home menu in MyTaskit Pro then About MyTaskit Pro, then clicking the Release Note for this version link. If you are on a non-current version you may need to update your network, server, software, and or peripherals prior to upgrading to the latest current version of MyTaskit Pro. Note We/Our/Us when referenced below refer to My-Villages Inc. dba MyTaskit. Server Requirements Server Recommended Minimum Dedicated Server Operating System Processor RAM Free Disk Space Hard Drive speed Remote Access UPS Data Backup The Server must be a dedicated server. This server must not function as a domain controller, web server, file server, email server, terminal server, utilized for or manage any firewall software/system. Server 2012 Standard or R2 1 Intel Xeon (or equivalent Amd Opteron) Hex (6) Core 2.4ghz 15mb l3 cache 8 GB ECC (more memory enhances performance) Windows 2008 Standard and Enterprise with SP2 (32 or 64 bit R2) (2012 Essentials and Small Business Server not supported) 1 Intel Xeon (or equivalent Amd Opteron) Quad (4) Core 2.4ghz 8mb l2 cache 6 GB ECC (more memory enhances performance) 60GB free after OS and Updates, Raid 5 or Hybrid SSD array Server Grade SSD 10k SAS/SCSI Remote Desktop or Unattended TeamViewer. UPS Battery Backup sufficient for server and router power requirements Remote off-site backup performed nightly. Tape backup system performed nightly. Virtual Server VMware, Microsoft Hyper-V, and Citrix Xen Server for virtualization Virtual Processor (CPU) 4 Dedicated cores meeting the above server requirements
Virtual Server Responsibility Anti-Virus Remote Location Connectivity You are responsible for your virtual server, and must make sure to provide enough RAM, CPU, and Priority. We do not troubleshoot performance issues in your virtual environment. We will charge $75.00/hour for any additional support required to troubleshoot the server in your virtual environment. Exclude the D3 database and D3 virtual folders from any virus scanning products and/or virus scanning that occurs in a windows backup utility. Contact your account manager to discuss the requirements for remote location connectivity. Large or Multiple Site Installations If you intend on connecting multiple locations to a single server you need to have at least T1 speeds or greater between sites. It is highly recommended that these sites be connected via VPN. The greater the network throughput the better the connection will work. We cannot support multi-site connections if the speed is less than 1.5Mbps. The number of persistently connected users and data processing needs can impact the speed and performance of your server. For large network infrastructures with multiple server or remote site requirements please contact your Account Manager to coordinate a system design consultation, and discuss the optimum solution of your application server role within your network infrastructure.
Bandwidth Recommended* Hosted Connectivity Requirements 120kb/s download and upload for MyTaskit Pro, Minimum* 60kb/s download and upload for MyTaskit Pro, Connectivity 120kb/s download and upload for Point Of Sale Or 240kb/s if both are running on same workstation. (kb/s =Kilobits Per Second) 60kb/s download and upload for Point Of Sale Or 120kb/s if both are running on same workstation (kb/s =Kilobits Per Second) *Note Bandwidths shown above are per workstation for MyTaskit Pro and POS applications only. To determine total bandwidth needed multiply the above by the total number of concurrent workstation connections needed. Note! Total bandwidth required will be greater if other applications such as an internet browser, streaming music and webcams, etc. are accessing the internet at the same time. Disclaimer We cannot guarantee that the connection speeds available in your area will be sufficient for every configuration. Whenever possible business class cable internet connections should be the preferred method of connectivity. The number of users concurrently connected, internet connections by other businesses and residences in your area and/or type of service provided all impact actual up and down bandwidth speeds.
Workstation Requirements Workstation Recommended Minimum Processor RAM VGA Resolution Touch Screen Resolution Operating System Current generation of i5, i7 Intel Processors 8 GB RAM 1920x1080 for MyTaskit Pro and Point Of Sale. With a minimum of 256MB of dedicated video memory. 1280x1024 (19" touch monitor) Designed for POS applications Windows 7 or 8.1 Professional 64 bit (requires 6.2.46 or higher) Roaming Profiles in a non-virtual environment are not supported. Intel 2GHz i3 4 GB RAM (more memory enhances performance) 1152x864 for MyTaskit Pro only, no Point Of Sale. With a minimum of 256MB of video memory. 1152x864 (17" touch monitor) Designed for POS applications Windows 7 Professional 64bit Roaming Profiles in a non-virtual environment are not supported. Free Disk Space 50GB Free Disk Space 20GB Free Disk space Hosted Workstations Windows 7 or 8.1 Professional only, otherwise same requirements as listed above. If you have your own hosted environment please contact your account manager to discuss.
Firewall/Network Recommended Support IP Address Support Connectivity Requirements In order to access and support your system, We will need the source incoming IP address of 199.72.193.178 available through your Firewall or Router s Interface. The following Ports should allow translating for both UDP and TCP: Ports 9000 For Comm Server, only on server 13001 For Comm Server for workstations and server 3389 (Remote Desktop) (if 3389 is in use you can use 3390 or 3391) 1603 - Open Database Connectivity (ODBC) optional 4148 and 4149 D3 telnet server - optional We will need the following settings on your MyTaskit Pro server to provide support of your system. Server Settings A Windows Username and Password created for MyTaskit Pro Support with administrative permissions or rights. The MyTaskit Pro user should be added to the domain administrators group. The MyTaskit Pro user should have permissions to install new software, network printers, access and maintain Windows Services on the Server. Separate Domain Admin User for D3VME service If your security policy only allows access to these ports by individual requests, your system administrator will have to be available per support request before we can provide support resolutions. Important Notes If you do not have a static public IP available, we will need your system administrator to provide us with your current IP address in order to receive support services. Our support policy does not provide any assistance from our Support or Implementation Staff to install any third party or proprietary Firewall, VPN or Remote Connectivity Client Software on the MyTaskit Pro server.
Supported Microsoft Office Products Product Recommended Minimum Microsoft Office Office 2010 STD and Professional Office 2003 STD and Professional. (Office 13, 365, and Open Office are not supported) Supported Credit Card Software Integration Product Function Approved Processors PAYware Connect For Processing at; Point Of Sale Cash Receipts Auto Cash Receipts Reservations Credit Card Storage The processors listed below are the only certified and Approved processors for PAYware integration. Contact your merchant services representative to determine which processor they are using for your account. BuyPass (First Data Atlanta) Cardnet (First Data North) Elavon First Data Omaha First Data Nashville ISO Global East (NDC) Heartland Payment Systems Paymentech Tampa (Chase Paymentech) RBS Lynk (WorldPay) Vital (VisaNet, TSYS) 5 th 3 rd St. Pete (Vantiv)
Function Disclaimer Printer Function Printers and Peripherals* Device We have specific policies in place to ensure that our software performs with specific hardware devices. We cannot certify every hardware device by all manufacturers available in the general marketplace. Setup and configuration of equipment purchased through suppliers other than My Villages, Inc. that is not configured properly or that does not meet the required specifications may be subject to a setup fee. We will not provide free hardware setup support beyond 1 hour for hardware purchased from other vendors. All warranties and statements of merchantability are the sole responsibility of the manufacturer. We are not an authorized repair center for equipment. Please contact the manufacturer directly and follow their policy for returning equipment for repair/replacement. Equipment Shipped or returned to us may incur a processing/handling fee. The only printing and hardware devices that we support or recommend to work with our software are listed by function and Make/Model below: Reports Work orders Invoices A/R Statements Checks Purchase Orders Financial Statements Warranty Customer Labels Laser Printer PCL5.0E or PCL6 and above emulation capability. Ethernet Connection Required. Host based and postscript printers are not supported. (Parallel, USB, inkjet, bubble jet, and Multi-function machines are not supported) Multi-Copy Forms Sales Department F & I Department Warranty Lexmark 2500 Series Dot-matrix printer or Okidata 320,520, 321, 521. Ethernet connection required. (Parallel and USB connections are not supported.)
Barcode/Job Labels Inventory items Job cards Barcode Scanners Zebra GK420d printer with Ethernet connectivity. Model# GK420D **Note no other connectivity types are supported. POS Service Functions Inventory Control Symbol LS4208 Laser USB wired Model# LS4208-SBZU0100ZR POS Printer POS Cash Drawer POS Credit Card Swipe POS Touch Monitor Hand Held Data Collection Ithaca ITherm 280 Ethernet Model #ITH-280E-DG receipt printer. (Parallel and USB connections are not supported.) MMF Advantage, printer driven, Model# MMF-ADV113C2131004, with appropriate printer cable for Ithaca above. MagTek 3 track USB CC Reader Model#MAG-21073075 Level II encryption (Cherry Keyboard, and 2 track swipes are not supported) ELO E607608 19 monitor Physical Inventory Cycle Counts Service Parts Service Time Meter Reading (Contact sales@mytaskit.com or 561-969-2882 option 2 for more information.) *Printer and Peripheral Notes Current hourly support rate of $75.00 will be billed for configuration and setup of hardware not purchased from us. Contact support@mytaskit.com for more information.