Priority Zoom v17: Hardware and Supporting Systems

Transcription

1 Introduction Priority Zoom v17: Hardware and Supporting Systems In order to prevent misunderstandings regarding areas of responsibility for the maintenance of hardware, operating systems and particularly the communications network, it is best to purchase all hardware, network installation and components (including cables, network server, terminals, network cards), operating systems and their configurations (including communication protocols, terminal operating systems, backup software, remote server access, printer/fax drivers, etc.) from a single supplier. The following provides minimal system configuration requirements for Priority Zoom with respect to three types of installations: On-premise Rich interface web-enabled (hereafter Web) Hosted Rich interface web-enabled (hereafter SaaS) Client-server with Windows GUI (hereafter CS). The main portion of the document refers to three layers: Notes: client layer application layer database layer. In the SaaS installation, only requirements for the client layer are pertinent. In Web installations, the application layer refers to the Rich interface. Requirements for the database layer are identical for CS and Web installations. Related information, relevant to all installations, is included at the end of the document. These requirements do not take into account requirements for other programs or systems supported by the server and/or workstations. The final configuration is determined by the needs of the organization and the scope of its activities, that is, the expected number of users/database size. To determine your optimal configuration, please consult your DBA. Client Layer Web/SaaS Installations CPU: Intel Core i3 Processor or above. RAM: 4 GB. Network: 1.5 Mbps download, 100K upload. ADSL: 1.5 Mbps download, 0.5 Mbps upload (SaaS only). 1/5

2 PC Systems Operating System: any Microsoft-supported Windows platform (with latest service pack installed). MS-Office 2007 or above, to populate Word documents (e.g., when using Word templates for check printing) and Excel spreadsheets and for Outlook synchronization. Note: Working with Word templates in Office 2007 and Office 2010 requires an addin to be installed. For more information, see the User Interface Guide. Supported Browsers: Chrome, Firefox, IE9 or above. Macintosh Systems Operating System: OS X Yosemite or above. Supported Browsers: Latest version of Safari. CS Installation CPU: Intel Core i3 Processor or above. RAM: 2 GB. Hard Drive: 1 GB free volume. This includes room for both installation and swap files. Network Card: Ethernet. Operating System: any Microsoft-supported Windows platform (with latest service pack installed). In the event a Terminal Server is installed, you can work via terminals. MS-Office 2007 or above, to populate Word documents (e.g., when using Word templates for check printing) and Excel spreadsheets and for Outlook synchronization. Note: Working with Word templates in Office 2007 and Office 2010 requires an addin to be installed. For more information, see the User Interface Guide. Internet Explorer 8 or above. Application Layer Web Installation 1 Operating System: Windows Server 2008 SP2 or above, or Windows Vista SP2 or above (with latest service pack installed). CPU: Intel Xeon Quad Core. RAM: 4 GB. Network: 1 Gbps PCI Ethernet Card teamed or fail-over configuration. 1 In small production environments with less than 10 users, the Application Server can be on the same machine as the Relational DB Server. 2/5

3 Hard Drive: 40 GB (upgradeable). A RAID system with at least 3 disks is recommended. The hard disk can be divided into two partitions in order to prevent Priority Zoom and the operating system from competing for disk access. Search Service: The search index requires 1 GB of data storage for every million documents and another 1 GB of data storage for every 100,000 attachments. IIS Note: If you are using Windows Server 2008, also install the following components: ISAPI Extensions IIS Management Console IIS Management Script and Tools IIS 6 Metabase Compatibility.NET Framework 4 SSL Certificate: To apply for a certificate, please refer to an "SSL certificate authority." Tip: Use a Google search to locate one. Database Layer Requirements vary for each database configuration. They hold for both Web and CS installations. SQL Express (up to 10 users) CPU: Intel Core i5 Processor or above. RAM: 3 GB. Hard Drive: 40 GB (upgradeable). A RAID system with at least 3 disks is recommended. The hard disk can be divided into two drives in order to prevent Priority Zoom and the operating system from competing for disk access. Virtual Memory: Free space on the disk for Swap files. It is recommended to use 3 times more volume than the RAM. Operating System: Windows Server 2008 SP2 or above, or Windows Vista SP2 or above (with latest service pack installed). Windows Installer 4.5. Backup Tape: In accordance with the disk volume. Network Card: Ethernet. CD-ROM Drive. Uninterruptible Power Supply (UPS). Remote support capabilities (see p. 5). 3/5

4 Remote Terminals Web/CS Installations Server for Remote Terminals (if required) Installation of Windows 2008 Terminal Server. CPU: Intel Xeon Quad Core. RAM: 2 GB per user (upgradeable 1 ). Hard Drive: 40 GB. Virtual Memory: Free space on the disk for Swap files. It is recommended to use 3 times more volume than the RAM. Network Card: Ethernet. CD-ROM Drive. Supported Browsers: Chrome, Firefox, IE 9 or above (Web); IE 8 or above (CS). Direct Connection to Remote Terminals The central Priority Zoom server can connect directly with remote terminals using leased lines. The configuration of the leased lines is determined by the required bandwidth and the number of remote users. Remote users connect directly to central terminal servers. The number of required terminal servers is a function of the number of remote users (about users per server; it is best to consult with your technician when installing the servers). If there is more than one terminal server, it is recommended that a system be installed to balance the load, so as to optimize response times. The remote workstations are run in the same manner as Windows 2008 Terminal Server, with the addition of Metaframe, if necessary. Printers Printers are set up within the operating system independently of the Priority Zoom system (the system makes use of Microsoft Print Manager as it does other Microsoft software). No adaptation of the software is necessary, and the set up is done on the level of hardware and infrastructure only. Printers that are activated by Windows stations print in graphic mode (it is not recommended to use a slow non-graphic printer). To print labels with bar codes in the current system, you need to purchase the appropriate software and a suitable printer. To print checks in the current system, you need to purchase special paper and a suitable printer. 1 Consult with your DBA about the possibility of expanding memory further. 4/5

5 Fax Modem In the Windows environment you can send a fax directly from Priority Zoom, by defining the fax modem as the local or network printer (the system makes use of Microsoft Print Manager, as it does other Microsoft software). No adaptation of the software is needed; set up is on the level of hardware and infrastructure only. For more information, download the document Sending Faxes from the System from the Customer Zone on the Priority web site ( on the Priority Documentation page under the subject Getting Started. Remote Support In order to receive remote support from Eshbel, one of the following communication utilities must be installed: Remote Desktop with console session capability. LogMeIn. Ammyy Admin. VNC. Eshbel also supports connecting via VPN using one of the following utilities: VPN Checkpoint. VPN Microsoft. VPN Cisco. VPN Fortigate. Mobile Devices ipad: ios8 and above. 5/5