Registrar On-Boarding Process

UIDAI Unique Identification Authority of India Planning Commission, Govt. of India (GoI), 3rd Floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi 110001 Registrar On-Boarding Process Version 1.2 Release Date: 01-Dec-2010 Registrar On-Boarding process is a reference document for UIDAI & Registrar officials involved in on-boarding & activation of specific Registrars. This document provides detailed guidelines & steps for ensuring that a Registrar s systems get aligned to UIDAI to begin resident enrolments.

RG 1. Table of Contents RG 1. Table of Contents... 2 RG 2. Document Control... 3 RG 2.1 Revision History... 3 RG 2.2 How to Read This Document... 3 RG 2.3 Legends... 4 RG 2.4 Abbreviations used... 4 RG 3. Process Overview... 5 RG 3.1 Goals & Objectives... 5 RG 3.2 Scope... 5 RG 3.3 Prerequisites for Process... 5 RG 3.4 End of Process... 6 RG 3.5 Roles & Responsibilities... 6 RG 4. Process Details... 9 RG 4.1 Registrar On-Boarding Process Flow... 9 RG 4.2 Registrar On-Boarding Process Description... 10 RG 4.3 Manage UIDAI-Registrar Interface Sub Process Flow... 13 RG 4.4 Manage UIDAI-Registrar Interface Sub Process Description... 14 RG 4.5 Align Process & Technology Sub-process Flow... 17 RG 4.6 Align Process & Technology Sub-process Description... 18 RG 5. Annexure... 24 RG 5.1 Standards & Guidelines... 24 RG 5.1.1 JWG Structure... 24 RG 5.1.2 Definition of Marginalized... 24 RG 5.2 Formats, Templates & Checklists... 24 RG 5.2.1. Registrar UIDAI Readiness Checklist... 24 RG 5.2.2. MoU Template... 24 RG 5.2.3. Issue Tracker... 24 Page 2 of 24

RG 2. Document Control RG 2.1 Version Revision History Release Date 1.1 17 th Aug 2010 1.2 1 st Dec 2010 Nature of Change First release version aligned to software version 1.1 Adding definition of marginalized groups Registrar Readiness checklist & project plan merged based on field experience RG 2.2 How to Read This Document This process document is organised as under: 1. Process Overview a) Goals and Objectives: The section provides a description of what this process document intends to accomplish. The objectives represent specific measurable outcomes of this process document. b) Scope: This section lists the key activities covered in this process document. c) Prerequisites for Process: This section lists criteria that need to be fulfilled before the enrolment process covered in the scope of this document begins. d) End of Process: This section informs what the output of the process is. 2. Process Details a) Process Flowcharts: Flowchart diagrams are used to define process in this document, showing the steps as boxes of various kinds, and their order by connecting these with arrows. This diagrammatic representation gives a step-by-step process flow. Process step is represented in these boxes, and arrows connecting them represent flow / direction of flow of data/information. Refer the Legends section to understand the significance of various symbols used in flowchart. b) Process Description: Process description is used for each flowchart to convey to the reader, a detailed ed description of each process step and references to annexure/other processes and sub processes. Refer Abbreviations used section for deciphering abbreviations used in the descriptions. 3. Annexure a) Standards and Guidelines: This section describes the standards recommended by UIDAI that need to be referred to during the enrolment process. Guidelines are provided to streamline the processes and help achieve better quality output. Page 3 of 24

b) Formats, Templates & Checklists: This section consists of sample formats of various forms and checklists used in the scope of this process. RG 2.3 Legends Signifies Start /End of Process Signifies Activity/Task Signifies an off page reference of a Sub Process Signifies a Decision Box Signifies a Reference to either a Guideline(G), Form(F) or Quality Check point (Q) depending on the text used inside the circle Signifies an external process being referred RG 2.4 Abbreviations used UID - Unique Identification UIDAI - Unique Identification Authority of India DDSVP - Demographic Data Standards and Verification Procedure KYR - Know Your Resident KYR+ - Fields required in addition to KYR fields required by the Registrars PoI - Proof of Identity PoA - Proof of Address DoB - Date of Birth RGI - Registrar General of India TIN - Temporary Identification Number provided by RGI NGO - n Government Organisation CSO - Civil Society Outreach Page 4 of 24

RG 3. Process Overview RG 3.1 Goals & Objectives This document is intended to provide necessary inputs to the UIDAI members & probable Registrars to ensure correct processes & technology interlock points are defined between the two entities to carry out enrolment, authentication and other related activities. The objective is to provide detailed guidelines for on-boarding the Registrars, signing the MoU / Legal contract, aligning processes and technology components and equipping the Registrar with relevant standards, processes & procedures to begin resident enrolments. RG 3.2 Scope A Registrar is a department/undertaking of the Central or State Government or a reputed n-governmental Organization with whom the UIDAI has entered into a Memorandum of Understanding (MoU) for on-field implementation of the UID Project. Registrars can be of following categories: State governments & their departments Central Government Ministries & their undertakings/committees such as (but not limited to): - Registrar General of India (RGI) under Ministry of Home Affairs - Oil PSUs under Ministry of Petroleum Large Public & Private sector organizations such as (but not limited to): - Public sector banks - Public sector insurance organizations - Public sector telecom organizations - Private sector banks - Private sector insurance organizations - Private sector telecom organizations The scope of this process includes: Ensuring a legal framework/agreement between the UIDAI and the Registrar for carrying out enrolments, authentication & other related activities Defining working protocol between the UIDAI and the Registrar Aligning ing processes and technology components between the UIDAI and the Registrar Enabling the Registrar with required standards, processes and procedures to begin the enrolment activities RG 3.3 Prerequisites for Process Identified State Governments / Central Ministries for participating in UID enrolments Need expressed by a probable Registrar to participate in UID enrolments Page 5 of 24

RG 3.4 End of Process MoU signed & Implementation Committee set up with the Registrar (for Government bodies) MoU / Legal agreement signed with Public / Private sector units Processes & technology followed by Registrar aligned to UIDAI requirements / standards RG 3.5 Role Senior Manageme nt dal for Respective Registrar Roles & Responsibilities Organization UIDAI & Registrar UIDAI Responsibilities Identify & appoint the nodal officer / dal for carrying out Registrar on-boarding activities Identify members of the Joint Working Group Support Joint Working Group in resolving any issues / concerns, if required Work with the Registrar s dal officer to schedule On-Boarding workshop Share draft MoU document Share required standards, processes & procedures with the Registrar team Track & fill up Registrar UIDAI Readiness Checklist & integration project plan; ensure all deliverables are shared with the respective stakeholders Log & track all issues/concerns to closure Ensure all identified gaps between UIDAI & Registrar are addressed Share list on empanelled enrolment agencies and RFP template for hiring enrolment agencies Work with UIDAI s technology team to provide registration no. to Registrar & EAs Share details of EA training & certification modules with Registrar & identified EA Work with UIDAI s technology & logistics team to provide required data capture APIs & logistics support Share details on certified biometric devices Work with UIDAI s IEC team to share resident communication plan & material Finalize process & Turn Around Time for grievance addressal by the Registrar Initiate Introducer Enrolment & Monitoring Process to ensure Introducers identified by Registrar are enrolled in the system & list is available at the time of enrolment Ensure UIDAI representative s availability during PoC / Pilot Page 6 of 24

Role dal Organization Registrar Responsibilities Ensure a Working Subgroup comprising members from UIDAI & Registrar organization is set up. The committee should have representative from Technology, Process, & IEC (Information, Communication & Education) domains from both organizations Ensure smooth functioning & active participation of the Working Subgroup during UIDAI-Registrar alignment Ensure MoU is signed Ensure Technology, Process & IEC aspects between the two organizations are aligned Advise on modalities for setting up the On-Boarding workshop & attend the same; ensure required stakeholders & members of Working Subgroup attend the workshop Provide inputs on current practices followed by the Registrar Share Registrar s expectations on AADHAAR usage (number usage, authentication usage, financial inclusion usage etc.) with UIDAI Check if Registrar needs access to biometric data; If required, provide public key to enable access to encrypted data Hire enrolment agencies & share their details with UIDAI Identify & train an Admin person from EA who can carry out ongoing registration of operators, supervisors & enrolment stations Identify supervisors from the Registrar organization who can monitor the resident enrolment exercise, audit processes followed by EAs & provide the required supervision Ensure supervisors & EA operators are trained & certified Initiate biometric device procurement either via EA or another mechanism deemed right by the Registrar Identify officer to whom contact centre may forward grievances & share contact details of the officer with UIDAI Identify probable introducers & share details in prescribed template with UIDAI Develop & Share detailed enrolment plan and schedule with UIDAI Page 7 of 24

Role Joint Working Group Organization UIDAI & Registrar Detailed composition & responsibilities defined in Responsibilities Attend Registrar on-boarding workshop Ensure integration of resident communication plan & material Ensure integration of KYR+ Software with UIDAI s enrolment client Ensure deliverables / project plan activities as mentioned in the Registrar-UIDAI Readiness Checklist/ Integration Project Plan are executed. Define the required communication channel, issue resolution mechanism / escalation mechanism etc. Identify any issues or concerns & suggest appropriate resolution mechanism Develop probable queries / grievances that can come from the beneficiaries & correct responses for them Page 8 of 24

RG 4. Process Details RG 4.1 Registrar On-Boarding Process Flow Registrar On-Boarding Process Registrar UIDAI Start In Parallel 1. Setup State Implementation Committee 3. Identify dal Agency & for UIDAI Alignment In Parallel 4. Identify dal for Registrar On - Boarding Execution Owner: UIDAI Focal Point for Registrar On-Boarding 2. Identify Agency for Receiving Financial Payout from UIDAI 5. Setup Joint Working Group 7. Sign MoU 10. Align Process & Technology Sub Process 11. Resident Enrolment Process End 6. Share MoU Document 8. Execute Additional Documents for Clarity 9. Manage UIDAI- Registrar Interface Sub Process Page 9 of 24

RG 4.2 Registrar On-Boarding Process Description S. Step Responsibility Reference Start In parallel proceed to: Step 1. Setup State Implementation Committee Step 3. Identify dal Agency & for UIDAI Alignment Step 4. Identify dal for Registrar On-Boarding 1. Setup State Implementation Committee The Registrar should set up an implementation committee (usually headed by Chief Secretary for the respective state government). It is advisable to have members from social sector ministries, planning commission, state census commissioner, IT Department. The implementation committee should also have DDG of the UIDAI s regional office to serve as the link between UIDAI & the Registrar. 2. Identify Agency for Receiving Financial Payout from UIDAI Financial assistance to Registrar comprises ICT readiness, enrolment cost & incentives for the BPL residents being enrolled. The assistance can be given to Registrar directly OR an identified dal Agency. 3. Identify dal Agency & for UIDAI Alignment Registrar s management should designate a nodal officer (of sufficient seniority) who can coordinate all activities required for implementing UIDAI aligned systems at the Registrar s end. 4. Identify dal for Registrar On-Boarding UIDAI s management needs to identify a dal who will coordinate all activities on behalf of UIDAI. This dal should preferably be a government official with required signing authorities. In parallel, proceed to: Step 5. Setup Joint Working Group Step 6. Share MoU Document Registrar s Management Registrar s Management Registrar s Management UIDAI s Management Page 10 of 24

S. Step Responsibility Reference 5. Setup Joint Working Group Joint Working Group comprising representatives from UIDAI & Registrar organization should be set up. The committee should have representative from following domains (from both organizations): Technology Process IEC (Information, Communication & Education) Applications The detailed responsibility of the committee is available in section RG 5.1.1 JWG Structure of this document. The specific deliverables / project plan activities are detailed in RG5.2.1 Registrar- UIDAI Readiness Checklist. As the committee is formed, respective communication channel, issue resolution mechanism / escalation mechanism etc. should be defined. Proceed to Step 10. Align Process & Technology Sub Process. & RG 5.1.1 JWG Structure RG 5.2.1. Registrar UIDAI Readiness Checklist 6. Share MoU Document Prepare the MoU Document (refer RG 5.2.2 MoU Template as a template) after incorporating Registrar s details / requirements and in consultation with UIDAI s Legal team. The MoU sets out the general and broad-based intentions of both the parties for collaboration and for facilitation of subsequent agreements and documents relevant for the UID implementation. 7. Sign MoU Ensure that the MoU gets signed by the required stakeholders in due time. 8. Execute Additional Documents for Clarity In the interest of clarity and to reduce ambiguity, the UIDAI may execute additional agreements and documents to capture details about implementation of UID Project with Registrars. In parallel, proceed to: Step 9. Manage UIDAI-Registrar Interface Step 10. Align Processes & Technology RG 5.2.2 MoU Template Page 11 of 24

S. Step Responsibility Reference 9. Manage UIDAI-Registrar Interface Sub Process Initiate sub process RG 4.3 Manage UIDAImanage the interface between the two organizations. This sub process also guides on mechanisms to track & close issues Registrar Interface to that may arise while on-boarding a Registrar. This is a joint activity led by & supported by. 10. Align Processes & Technology Sub Process Initiate sub process RG 4.5 Align Processes & Technology to get the Registrar ready for rollout. This is a joint activity led by & supported by. & & RG 4.3 Manage UIDAI- Registrar Interface Sub Process RG 4.5 Align Processes & Technology Sub Process 11. Resident Enrolment Process Initiate the Resident Enrolment Process to begin enrolling residents. The details required for setting up enrolment centres, resident enrolments etc. are covered in the Resident Enrolment process. External Process Resident Enrolment End This process ends when the Registrar s systems are aligned to UIDAI & is ready for resident enrolment. Page 12 of 24

RG 4.3 Manage UIDAI-Registrar Interface Sub Process Flow Manage UIDAI -Registrar Interface Sub Process UIDAI Registrar Start 1. Schedule On - Boarding Workshops 3. Attend On-Boarding Workshops 2. Share Standards, Processes & Procedures 4. Provide Inputs on Current Practices 5. Need Access to Biometric Data? 7. Fill up Readiness Checklist Q T Yes 6. Provide Public Key to Enable Access to Encrypted Data 8. Any Issues / Concerns? Yes 9. Resolve Issues / Concerns Owner: UIDAI s Registrar Focal Point Yes 10. Issues/ Concerns Resolved? 12. Drive Issue Resolution to Closure 13. Ensure Identified Gaps are Addressed T 11. Suggest Suitable Mechanism for Resolution Return Page 13 of 24

RG 4.4 Manage UIDAI-Registrar Interface Sub Process Description S. Step Responsibility Reference Start 1. Schedule On-Boarding Workshops Schedule various integration workshops at place & time convenient to both Registrar & UIDAI officials. Ensure that the workshops have desired representatives from both the organizations. The workshops should be organized for integrating the following domains: Project & enrolment plan Process & technology IEC 2. Share Standards, Processes & Procedures Share relevant standards, processes & procedures with the Registrar s dal to prepare them for the On-Boarding workshops. 3. Attend On-Boarding Workshops Attend the various On-Boarding workshops and finalize the required integration points. The Registrar s dal may share their expectations, their AADHAAR usage (number usage, authentication usage, financial inclusion usage etc.) with UIDAI before the workshop for more productive utilization of time. 4. Provide Inputs on Current Practices Provide inputs on the current processes & practices at the Registrar s end. Flag processes / steps that may require changes due to alignment. 5. Need Access to Biometric Data? The KYR demographic data & photograph is passed on to the database of the KYR+ software. The rest of the biometric data is shared with the Registrar as an encrypted package using Registrar s public key. Check if the Registrar has any need for fingerprint & iris data. If yes, proceed to Step 6. Provide Public Key to Enable Access to Encrypted Data If no, proceed to Step 7. Fill up Readiness Checklist Page 14 of 24

S. Step Responsibility Reference 6. Provide Public Key to Enable Access to Encrypted Data If the Registrar needs access to biometric data, Registrar needs to provide their public key to UIDAI. The biometric data package will be encrypted using the Registrar s Public key. Public key can be obtained from approved certifying authorities ties such as Verisign, NIC, etc. 7. Fill up Readiness Checklist Fill up the Readiness Checklist (RG 5.2.1. Registrar UIDAI Readiness Checklist) & ensure details of all relevant stakeholders, deliverables etc. are captured & passed on to relevant teams within UIDAI. The most important deliverables / alignment areas are also covered in RG 4.5 Align Process & Technology Sub Process. 8. Any Issues / Concerns? Check if there are any issues or concerns. The same may be raised by any member of the Joint Working Group. If yes, proceed to Step 9. Resolve Issues / Concerns If no, proceed to Step 13. Ensure Identified Gaps are Addressed RG 5.2.1. Registrar UIDAI Readiness Checklist 9. Resolve Issues / Concerns Log the issue / concern in the issue tracker (RG 5.2.3. Issue Tracker). Take appropriate actions to resolve the issues. The action items may be owned by any member of the Joint Working Group. The & UIDAI s dal should track the issues & risks & drive them to closure. 10. Issues/Concerns Resolved? Check if the identified issues / concerns can be resolved by normal means within the Joint Working Group. If yes, proceed to Step 13. Ensure Identified Gaps are Addressed If no, proceed to Step 11. Suggest Suitable Mechanism for Resolution 11. Suggest Suitable Mechanism for Resolution Joint Working Group should come up with appropriate mechanism for resolving the issue / concern. & Joint Working Group RG 5.2.3. Issue Tracker Page 15 of 24

S. Step Responsibility Reference 12. Drive Issue Resolution to Closure Track all issues to resolution. Update RG 5.2.3. Issue Tracker on a regular basis. 13. Ensure Identified Gaps are Addressed Ensure all identified gaps are addressed & Registrar is aligned to UIDAI requirements RG 5.2.3. Issue Tracker / Joint Working Group Return This sub-process returns to the calling process when the management interface with UIDAI & Registrar are aligned. Page 16 of 24

RG 4.5 Align Process & Technology Sub-process Flow Align IEC, Process & Technology Sub Process UIDAI Registrar In Parallel Start In Parallel 1. Advise on Empanelled Enrolment Agencies 2. Hire Enrolment Agencies & Share Details with UIDAI T 3. Provide Registration. to Registrar & EAs Q 5. Identify Supervisors from the Registrar Organization 4. Extend EA Training & Certification Modules 6. Ensure Supervisors & EA Operators are Trained & Certified A 7. Provide Required Data Capture APIs & Logistics Support 8. Integrate with KYR+ Software A 9. Facilitate Certification of Biometric Devices 10. Initiate Biometric Device Procurement A 11. Share Resident Communication Plan & Material 12. Integrate Resident Communication Plan & Material A 13. Identify to Whom Contact Centre May Forward Grievances 15. Agree on Turn Around Time for Grievance Addressal 14. Share Contact Details of the with UIDAI 17. Introducer Enrolment & Monitoring Process 16. Identify Introducers & Share List with UIDAI T 19. Provide Required Support in Involving CSOs 18. Share CSO Involvement Plan Owner: Registrar s dal 21. Help in Alignment with Required Banks & other Institutions 23. Ensure UIDAI Rep Availability During PoC / Pilot Return 20. Identify Areas for Financial Inclusion 22. Share Enrolment Plan/ Schedule A T Page 17 of 24

RG 4.6 Align Process & Technology Sub-process Description S. Step Responsibility Reference Start In parallel, proceed to steps: 1. Advise on Empanelled Enrolment Agencies & 7. Provide Required Data Capture APIs & Logistics Support 9. Facilitate Certification of Biometric Devices 11. Share Resident Communication Plan & Material 13. Identify to Whom Contact Centre May Forward Grievances 16. Identify Introducers & Share List with UIDAI 18. Share CSO Involvement Plan 20. Identify Areas for Financial Inclusion 22. Share Enrolment Plan/ Schedule 1. Advise on Empanelled Enrolment Agencies Share list on empanelled EAs & sample RFP with the Registrar. The sample RFP details the expected responsibilities & deliverables of EAs. Advise Registrar to review the RFP in light of their own needs & follow their procurement process for hiring the EA / EAs. Empanelled Agencies list & sample RFP template published on portal 2. Hire Enrolment Agencies & Share Details with UIDAI Registrar to follow their internal processes for hiring the enrolment agency. Registrar can select an EA from the list shared by UIDAI or hire another EA (who is not part of the list provided by UIDAI). After the enrolment agency is hired, their details need ed to be shared with UIDAI for generating the registration no. The registration no. will be used for tracking the performance, quality etc. of various enrolment agencies. In case an enrolment agency is not registered with UIDAI, their data will not be accepted for AADHAAR no. generation. Provide details of the enrolment agencies in the template provided in the Technology integration kit / portal. Template in Technology integration kit Page 18 of 24

S. Step Responsibility Reference 3. Provide Registration. to Registrar & EAs Share the details of Registrar & EAS with UIDAI s CIDR & get their registration nos. generated. After the registration no. is generated, share the same with Registrar & EA. EA/Registrar should identify & train an Admin person from EA who can carry out ongoing registration of operators, supervisors & enrolment stations. 4. Extend EA Training & Certification Modules Share details of training & certification modules with the Registrar. Highlight that although training is not mandatory, it is highly recommended. The Registrar can take services of identified training agencies OR conduct the training programme in-house if they have the capabilities. Certification is mandatory & all operators need to be certified. 5. Identify Supervisors from the Registrar Organization Registrars should also identify supervisors from their organizations who can monitor the resident enrolment exercise, audit processes followed by EAs & provide the required supervision & quality control for the entire enrolment exercise. The Registrars can also entrust the responsibility of PoA / PoI document verification to these Supervisors. Published training material & certification details 6. Ensure Supervisors & EA Operators are Trained & Certified Ensure that all identified Registrar s supervisors are trained. In addition supervsiors & operators from EAs need to be trained & certified. Registrar should work with the hired EA to set up their internal mechanism for ongoing training & certification of EAs & for ensuring additional human capacity to manage contingencies etc. Proceed to End Published training material & certification details Page 19 of 24

S. Step Responsibility Reference 7. Provide Required Data Capture APIs & Logistics Support should work with UIDAI s technology team & ensure the required data capture APIs & Logistics support is available to the Registrar. The details of the same are available in the Technology Integration Kit, which is part of the over all Registrar On-Boarding kit. 8. Integrate with KYR+ Software The details on how to integrate KYR+ Software is available in the Technology integration kit. The Registrar s Technology team should integrate the KYR & KYR+ software using the steps mentioned in Technology integration kit. In case of any problems, get the technology teams of the two organizations to work together & integrate the software. Proceed to End 9. Facilitate Certification of Biometric Devices Share details on certification of biometric devices. The biometric devices will be certified by make & model & details would be available on the portal. 10. Initiate Biometric Device Procurement Initiate the procurement of biometric devices. The Registrar can choose to either procure the devices on its own or ask EA to procure the same. UIDAI recommends that EAs should procure the devices & manage sufficient inventory to handle breakdowns, contingencies, scalability to meet enrolment schedule etc. Proceed to End 11. Share Resident Communication Plan & Material Work with UIDAI s IEC team & share the required communication plan & material with the Registrar. & Technology integration kit Technology integration kit Published biometric specs & certification procedure Published IEC integration guidelines Page 20 of 24

S. Step Responsibility Reference 12. Integrate Resident Communication Plan & Material Ensure that the communication plan, content & material of the two organizations are integrated. Focus on the grass-root root level communication plan to ensure required beneficiaries get enrolled in the UID program in time bound manner. Proceed to End 13. Identify to Whom Contact Centre May Forward Grievances Registrar should also identify an to whom all relevant grievances may be forwarded. The Joint Working Group should also develop probable queries / grievances that can come from the beneficiaries & correct responses for them. This list of queries/ grievances & corresponding responses should be shared with UIDAI s contact centre to ensure speedy resolution. The queries/ grievances related to Registrar that will fall outside this list would be forwarded to the identified. 14. Share Contact Details of the with UIDAI Share contact details of the identified officer with UIDAI. UIDAI will share the same with its Contact Centre. On an ongoing basis & as required, the relevant queries/grievance will be forwarded to the officer via Web-based based portal / email. 15. Agree on Turn Around Time for Grievance Addressal Finalize the process & turn around time for responding to the queries/grievances. Proceed to End & & Published Grievance Handling process 16. Identify Introducers & Share List with UIDAI Registrar to identify probable Introducers who can help enrol beneficiaries who lack PoA/PoI documents. The examples of Introducers are (but not limited to) officials from local governance bodies, elected members, teachers, doctors, NGOs etc. UIDAI dal should highlight to Registrar that identifying Introducers is critical to the objective of the process as Introducer verification mechanism will ensure inclusion of the weakest & the most marginalized sections of the society. Introducer Details Template in Technology integration kit Page 21 of 24

S. Step Responsibility Reference 17. Introducer Enrolment & Monitoring Process Initiate the external process Introducer Enrolment & Monitoring for enrolling the Introducers in the UIDAI system. Proceed to End External Process Introducer Enrolment & Monitoring 18. Share CSO Involvement Plan Registrar should share their plans for involving CSOs & NGOs in the UIDAI enrolment process. Some of the areas where CSOs may be involved include Introducer system, presence at the enrolment station, ensuring the marginalized are enrolled, process & quality audits etc. An indicative list/definition tion of the marginalized is available in section RG 5.1.2 19. Provide Required Support in Involving CSOs should work with the CSO management team of UIDAI & ensure details of the local CSOs are shared with the Registrar. UIDAI may also suggest the possible roles for the CSOs based on the respective CSOs capabilities & reach. 20. Identify Areas for Financial Inclusion Identify areas in which financial inclusion benefits can be extended to Residents. These can include opening bank accounts, transferring State s financial payout to beneficiary s bank accounts (such as old age pension, NREGA wages etc.) RG 5.1.2 Definition of Marginalized Published plan for including marginalized groups 21. Help in Alignment with Required Banks & other Institutions Work with Registrar & required banks & FIs to ensure financial inclusion benefits are extended to the beneficiaries, especially the marginalized groups. Published specs on Financial Inclusion 22. Share Enrolment Plan/ Schedule Share the details of enrolment plan state wise / district wise / village wise along with dates, expected no. of enrolments per day etc. with UIDAI. These details will help UIDAI plan its support systems such as media & communication campaigns, Contact Centre readiness in required languages, logistics for data transfer to CIDR etc. for the roll out. The details of enrolment plan should be shared in the respective template available in technology integration kit. Template in technology integration kit Page 22 of 24

S. Step Responsibility Reference 23. Ensure UIDAI Rep Availability During PoC / Pilot Based on the enrolment plan shared, ensure a representative from UIDAI is available during the initial rollouts for the Registrar. The representative will provide inputs back to rest of the UIDAI system for refinement of processes, communication plans etc. Proceed to End End This sub process returns to the calling process when the Registrar is completely aligned to UIDAI requirements. Page 23 of 24

RG 5. RG 5.1 RG 5.1.1 Annexure Standards & Guidelines JWG Structure JWG structure.pptx RG 5.1.2 Definition of Marginalized Although marginalized is a subjective term and its interpretation can vary from situation to situation, UIDAI has attempted to define the population that is specifically hard to reach & frequently left out groups. Section 3.3 of UIDAI s Strategy Paper CREATING A UNIQUE IDENTIFICATION NUMBER FOR EVERY RESIDENT IN INDIA identifies following segments and mentions strategy for bringing them into the folds of UIDAI: Urban poor Children Women Differently-abled people Tribals Also, as defined in this strategy paper, the UIDAI will reach out to other marginalized groups such as homeless people, individuals in shelter homes, remand homes, asylums, etc. RG 5.2 Formats, Templates & Checklists RG 5.2.1. Registrar UIDAI Readiness Checklist Registrar Readiness Checklist - Ver 1.1.12.xlsx RG 5.2.2. MoU Template MoU_with_the_State _Governments_Version_1 0.docx RG 5.2.3. Issue Tracker Issue Tracker.xlsx Page 24 of 24