BOOK TICKETS ONLINE GUIDELINES OF THE ONLINE TICKETING
PAGE D ACCUEIL TICKETING ACCESS via www.lemans.org Access our ticketing website through the official website of the Automobile Club de l Ouest (www.lemans.org/en) ACO Member: to benefit from your ticketing discounts, click on ACO Members under the chosen race. If you are not a member of the ACO, click on Public to access the general ticketing.! Be careful, bookings have to be made per race. You will not be able to add tickets from different races into the same cart. 2
TICKETING ACCESS via our official websites Access our ticketing website through the official websites of our races: www.24h-lemans.com/en www.24h-moto.com www.24h-camions.com Choose directly the ticket or the category of tickets that you are interested in. You will be automatically directed toward our ticketing website, on which you will be able to purchase your tickets. 3
ACO MEMBER IDENTIFICATION 1 2 Fill in your name, first name and ACO membership number, as written on your membership card, in capitals and without accent. Special characters have to be replaced by generic ones (e.g. : é = e, ñ = n, ø = oe ). Have you already booked tickets on our website? You will need to fill in your ACO ticketing password. Be careful, this password is strictly personal and is different from your ACO Account password. Is it your first booking online? You will not need to provide a password. It will be created at the end of your booking. Click on necessary. twice if If you encounter problems when logging in, please contact our Ticket Office (details on page 11). 4
CHOICE OF TICKETS Races and ticket categories Our tickets are divided into different categories: entrance tickets, grandstands, camping areas, parking These categories can vary depending on the races. 1 Choose the category of tickets, and the subcategory if necessary by clicking on 2 Click again on to display the available price(s) for this ticket. It is recommended to read carefully the ticket and price descriptions before adding them to your cart. Avoid using the backspace function of your internet browser; prefer the breadcrumb trail, above the Steps blue banner. 5
CHOICE OF TICKETS Tickets and prices Several prices can be available for a same ticket. Please refer to the descriptions before choosing the appropriate price. 1 2 Choose the number of tickets you want, using the pull-down menu. To confirm the quantity and continue your booking, click on You can follow the evolution of your cart on the right of your screen. 3 Once you have added all your tickets to your cart, click on 6
CHOICE OF DISTRIBUTION Once your cart is finalized, you will be able to choose your distribution method. According to the races, different solutions can be provided. SECURE UPS DELIVERY France ( 13), European Union ( 22) or international ( 30) The delivery of tickets can occur several months after the date of purchase and one week before the race at the latest. The envelope being handed over upon signature, you need to provide an address where the handed-delivery is possible. (N.B. you can choose a delivery address that is different from the billing address. For security reasons, UPS will not be able to leave the envelope in a PO box nor at your receptionist s/concierge s). ON-SITE WITHDRAWAL You will need to bring your invoice and a valid ID (passport or driving license), at the places and opening hours that are specific to each race. These conditions can be read on our website (www.lemans.org/en/tickets.html). ELECTRONIC TICKET You will need to print your ticket at home before coming to the track, on A4 white paper and in landscape layout. 7
CONTACT DETAILS Already a ticketing client? Please fill in your mobile number, your password and your country in the part. Is this is your first booking on our ticketing website? Please fill in the part.! Please check your email address carefully, so that you can receive your booking confirmation. In addition, it is important that our email address (ticket@lemans.org) is allowed by your messaging service. 8
PAYMENT Once you have filled in your details, you will reach the payment step (by credit card only).! Be careful, American Express, Diners Club, Maestro and Switch cards are not accepted. In order to confirm your booking, please read and accept our general terms and conditions. Your cart and the total amount of your booking still appear on the right of your screen. Please check the content and the total amount of your cart before filling in your credit card details. 9
BOOKING CONFIRMATION Once the payment is accepted, your booking is fully registered. You will see an 8-digit number in the green rectangle at the top of the page: this is your unique booking number. Please do not forget to mention it in every correspondence with our Ticket Office. In the meantime, you will receive a booking confirmation email, at the address your provided. To have a look at your booking history and download your invoice, you can log in to your ticketing account, using your mobile number and your password. 10
CONTACT US NOUS CONTACTER For further information, please do not hesitate to contact us. AUTOMOBILE CLUB DE L OUEST Service Billetterie CS 21928 Circuit des «24 Heures» 72019 LE MANS Cedex 2 Telephone: +33 (0)892 69 72 24 ( 0.34/min) Fax: +33 (0)2 43 40 21 22 Email: ticket@lemans.org 11