Retail Clients Schedule of Account Services / Charges 2015

Retail Clients Schedule of Account Services / Charges 2015 Liability and Wealth Lending Products SME Banking Segment Priority Banking Retail/TG/2015/09/01 The Bank retains the right to include charges not listed in this guide, or amend charges contained herein from time to time at the discretion of the Bank. Such changes or new charges will be communicated to the customers by statement messages or by display on the Bank notice boards or by any other means. Such charges will be effective from the date of notice. All charges - in LKR if not otherwise specified. The Bank reserves the right to amend or revise the fees set out above at it s sole discretion without prior notice to the customer. In the event of Credit Card tariff revisions the Bank reserves the right to change any or all the fees listed, at it`s sole discretion by giving a 10 day period notice to the cardholder Personal Banking/ non customers Section A - Accounts / Services Current Accounts Initial Deposit 2,000 Waived 25,000 Monthly Average balance requirement Waived 25,000 -Business Plus 2,000 -Business Essentials 0,000 Monthly service charge 10,000 Waived 7 * for SME Banking refer page 7 Savings Accounts Initial Deposit 2,000 Waived 25,000 Monthly Average balance requirement 2,000 Waived 25,000 Monthly service charge 10,000 Waived 6 (if the monthly average balance falls below Rs. 25,000/-) Call Deposits Initial Deposit 2,000 Waived 100,000 Monthly Average balance requirement 2,000 Waived 100,000 Monthly service charge 10,000 Waived 7 Term Deposits Minimum Deposit 0,000,000,000 Premature Withdrawals LKR Deposits Within 1 month No Interest No Interest No Interest More than 1 Month 3% less than agreed for the actual term in deposit A Penal Rate will also apply FCY Deposits Within 1 month No Interest No Interest No Interest More than 1 Month % of agreed rate for the actual term in deposit (Subject to view on market rate movement) Foreign currency Accounts CA USD 2,0 or eqv Waived USD 1,000 or eqv SA/Call USD 5,000 or eqv Waived USD 0 or eqv FD USD 5,000 or eqv USD 1,000 or eqv USD 1,000 or eqv RFC accounts (min regulatory requirement) USD 100 or eqv USD 100 or eqv USD 100 or eqv Monthly service charge / Savings (if the monthly average balance falls below the min balance) USD 0 20 Waived 20 GBP 2 10 Waived 10 EUR 365 15 Waived 15 AUD 600 20 Waived 20 CAD 520 20 Waived 20 JPY 58,000 1,7 Waived 1,7 NOK 2,820 85 Waived 85 SGD 765 25 Waived 25 SEK 3,530 125 Waived 125 CHF 600 20 Waived 20 NZD 675 25 Waived 25

Qualifying criteria for Priority Average total monthly portfolio balance LKR 5 million or it s equivalent Monthly charges for balances below relationship threshold N/A 2,0 Special Types of Accounts Employee Banking Qualifying Criteria N/A Monthly remittance Monthly remittance of Rs. 2,000 of Rs. 35,000 or above or above Monthly service charge 2,0 6 (If the required monthly remittance is not met) Minimum Average Balance Requirement Savings Account N/A Waived Waived Current Account N/A Waived 100 Monthly service charge (ledger fee) N/A Waived 7 Special benefits for Employee Banking Customers Debit Card Issuance Fee N/A Waived Waived Annual Fee N/A Life time Free 1 st Year Free. 1,2 apply from 2 nd year onwards Withdrawals from ATM's Standard Chartered ATM N/A No Charge No Charge Other Local bank ATM N/A Waived Up to 5 per month waived Other International ATM N/A Waived 0 per transaction Balance enquiry charges from ATM's Standard Chartered ATM No Charge No Charge No Charge Other Local bank ATM (not on Lanka Pay) No Charge No Charge No Charge Other Local bank ATM (Lanka Pay enabled) 7. Waived 7. Other International ATM No Charge No Charge No Charge Standing Instructions S/I's for loans with other banks (establishment and execution) N/A Waived Waived Other S/I's establishment charge N/A Waived 2 per SI Other S/I's execution charge N/A Waived Refer SI Section Cheque book Issuance of a cheque book N/A Waived 1st book My Dream Account Initial Deposit N/A 5,000 / USD 100 5,000 / USD 100 Debit Card Issuance fee N/A FOC FOC Annual fee N/A FOC 12 ATM cash withdrawals (per transaction) At local SCB ATM's N/A FOC FOC Local other bank ATM's (not on Lanka Pay) N/A FOC Local other bank ATM's (Lanka Pay enabled) 30 FOC 30 Overseas ATM's N/A FOC 0 Balance enquiry - Local SCB ATM's N/A FOC FOC Balance enquiry - Local other bank ATM's 7. FOC 7. Balance enquiry - Overseas N/A FOC FOC Fuel surcharge N/A 2% 2% Withdrawal amounts are subjected to a minimum maintenance balance of Rs. 0/- Card replacement fee N/A FOC FOC Delivery of Debit Card Local delivery N/A FOC FOC New/Replacement Debit card to be sent Overseas N/A 0 0

Credit Facilities Overdrafts against deposits / Treasury bills Establishment fee 5,000 per facility 2,000 per facility 2,000 per facility Renewal /amendment fee 3,000 per facility 1,000 per facility 1,000 per facility Drawing in excess of arrangement 2,000 per month 0 per month 0 per month Interest rate on drawing above agreed limit Agreed rate + 2 % Agreed rate + 2 % Agreed rate + 2 % Temporary Overdrafts Establishment fee for temporary overdrafts 2,0 per 1,000 per 2,000 per overdraft overdraft overdraft Renewal of temporary over drafts 1,0 per 1,000 per 2000 per overdraft overdraft overdraft Mortgage Facility (per facility) 10000 - - Finance Against Securities Processing fee N/A 20 20 Legal Fees - Less than Rs. 5 million N/A 30 30 Equal or greater than Rs. 5 million N/A 70 70 Facility renewal fee N/A 2000 2000 Stamp duty wherever applicable would be Rs. 10 for every Rs. 1000 or part thereof Account Services / Charges Interest Payment Savings Accounts Calculated on the daily available balance and credited Monthly Monthly Monthly Balance below the minimum requirement No interest paid No interest paid No interest paid Term Deposits Balance below the minimum requirement No interest paid No interest paid No interest paid Call Deposits Calculated on the daily available balance and credited Monthly Monthly Monthly If more than 4 withdrawals made monthly No interest paid No interest paid No interest paid and balance below minium requirment Crediting Interest (Including Term Deposit) Crediting to an account maintained at SCB No Charge No Charge No Charge Remitted to another bank Refer section on No Charge Refer section on Transfer Charges Transfer Charges Standing instructions Establishment Fee 2 Waived 2 Fund transfers to accounts within bank / SCB card payments Waived Waived Waived Payment by a cashier's order 400 Waived 400 Payment to local banks via SLIPS* Waived S/I amendments 2 2 2 S/I cancellation 2 2 2 NOTE: In addition to postage charges for cashier's orders will also be collected. *This facility is available only for transfers to other banks which accommodate SLIPS Standing instruction confirmation charges 1000 7 7 Standing instruction via Drafts LKR 10 / FOC LKR 10 USD 15 USD 15 Standing instruction via Telegraphic Transfers LKR 3,000 LKR 2,000 LKR3,000 (Charges-inclusive of telex charges) /USD 30 /USD 20 /USD 30 SCB to SCB FOC FOC FOC SI Failure Penalty charge Non-payment due to lack of funds 1,000 0 1,000 Account closure charges Current Account 600 600 600 Savings and Call Accounts 600 600 400 Foreign Currency Accounts USD10 USD10 USD10 or equivalent or equivalent or equivalent

Statements estatements (LKR and FCY accounts) Current Accounts - monthly FOC FOC FOC Savings and Call Accounts - monthly FOC FOC FOC Any other frequency (on request) FOC FOC FOC Hard Copy statements at product frequency - LKR and FCY (on request) Current Accounts - monthly FOC FOC FOC Savings and Call Accounts - quarterly FOC FOC FOC Hard Copy statements other than at product frequency (on request) Daily 2,000 p.m. 2,000 p.m. 2,000 p.m. Weekly 1,000 p.m. 1,000 p.m. 1,000 p.m. Monthly 0 p.m. 0 p.m. 0 p.m. Statement sent overseas Postage 100 per 100 per 100 per statement statement statement Section B - General Services Cashiers orders Issue of a Sri Lankan Rupee cashier's order 600 FOC 600 Request for Srilankan rupee cashier's order online 200 FOC 200 Cancellation of cashiers order 7 300 7 Stop Payment 7 300 7 Safe deposit lockers (charges per annum) (Exclusive of VAT) Deposit Requirement Small (5' x 5') Rs. 100,000 6,000 6,000 6,000 Medium (10' x 5') Rs. 200,000 8,0 8,0 8,0 Large (10' x 10') Rs. 300,000 10,000 10,000 10,000 Note - Deposit requirement is not applicable for Priority Banking and Preffered Banking customers Replacement lock 20,000 20,000 20,000 (Applicable for all customers) Transfer Charges Fund transfers between accounts within SCB (Sri Lanka) Transfer initiated by letter/manual transactions FOC FOC 100 Transfer initiated by automated services FOC FOC FOC Local Rupee transfer to other banks (Reimbursement provided through the Central Bank of Sri lanka) Srilanka Inter bank payment system(slips) (Next day value) Request made at branches (by letter) FOC Request made online FOC Real Time Gross Settlement (RTGS) Request made at branches (by letter) 1,000 FOC 1,000 Request made online 7 FOC 7 SLIPS (ACH Automated Clearing House) Manual LKR Per LKR Per Transaction Transaction Automated LKR Per LKR Per Transaction Transaction

Overdrawn Accounts (Without Facility) Handling charge 2,0 1000 1000 Interest rate 24% 24% 24% If an account has no overdraft facility or if an overdraft exceeds it's authorized limit (each occurrence)where the Bank honours the payment at its discretion Request for bankers opinion report Trade and Credit information report Status report obtained from a local/overseas bank on 2,0 2,0 2,0 an overseas company/individual Balance confirmation Letters To certify the balance of an account 1,000 7 7 Balance Certificates/Audit/Tax and interest confirmations Request for copies/duplicates of statements/ cheques Copies of preceding month's statements/cheques 2 100 100 Copies of statement/cheques relating to previous 12 months 2 1 1 Copies of statement/cheques relating to previous years 0 200 200 Copies of e-statement (For visa purposes) FOC FOC FOC Facsimile charge FOC FOC FOC Investigation charges on Account transaction within calendar year 1,000 FOC 300 Account transaction before calendar year 2,000 300 0 SLIPS payments FOC For all segments - other bank charges if any will be charged from the customer Collection of pension receipts FOC FOC FOC Registration of Power of Attorney 7 FOC 7 Phone Banking Utility bill payments through ATM/Phone banking/ ibanking FOC FOC FOC Fund transfers between accounts within SCB (Sri Lanka) FOC FOC FOC Real Time Gross Settlement (RTGS) 1000 FOC 1000 (Same day value) Any other third party payment via pay order 300 300 NOTE : Sole and joint accounts having different customer numbers are considered two relationships and do not form a total relationship. Cheque related Charges Cheque issuing costs 25 leaves cheque book 300 Waived 300 25 leaves cheque book ordered via Online Banking N/A Waived 1 leaves cheque book 600 Waived 600 Counter cheque Each withdrawal made from a current account at the cash counter 300 FOC 300 Stop payment order Due to lack of funds 3,000 2,000 2,000 Other 0 per cheque 2 per cheque 0 per cheque Cancellation of a stop payment request 0 2 2 Stop payment for lost cheque book 2,0 per 2,000 per 2,000 per cheque book cheque book cheque book

Returned cheque Each cheque returned due to Insufficient funds 2,000 2,000 2,000 Returns due to technical reasons 0 0 0 Deposite cheque returns 3 3 3 Delayed funding for inward clearing cheques (Insufficient funds to meet the cheque at the time of presentation, but subsequently cash deposited before the clearing cut-off time. Customer needs to make 1,000 per cheque 0 per cheque 0 per cheque prior arrangements with the Relationship Manager. This facility is offered on a case by case basis at the sole discretion of the Bank on an exceptional basis) Cheques marked for payment Drawn on us 1,000 1,000 1,000 Sent to other banks 7 7 7 Section C - Payment Services Remittances Inward Inward Telegraphic Transfers Crediting Customer Accounts 0 / USD 5 Waived 0 / USD 5 Payment to Non customers Payment in local currency cash order / cash at counter 10 10 Payment by Foreign Currency Draft USD 15 USD 15 Payment by telegraphic Transfer USD 40 USD 40 USD- Local Clearing Cheques (USD Cheques Drawn on local banks) Crediting LKR Accounts 0/- Waived 0/- Crediting FCY Accounts USD 5/- Waived USD 5/- Foreign Currency Cheque Purchase/ Collection USD *2,000/- or *1,0/- or *2,000/- or USD 20 USD 15 USD 20 EURO *3,0/- or *1,0/- or *3,0/- or EURO 28 EURO 12 EURO 28 JPY *1,420/- or 1,0/- or *1,420/- or JPY 1,600 JPY 1,400 JPY 1,600 Other currencies *2,000/- or *1,0/- or *2,000/- or eqv. USD 20 USD 15 eqv. USD 20 *Inclusive of correspondent Bank Charges Crediting FCY Accounts (Cheque purchase only) Transit Interest 30 days 14 days 30 days Outward cheques additional additional additional correspondent correspondent correspondent charges charges charges Cheque Purchase / Collection Returns LKR Customer 1,0 1,0 FCY Customer USD 15 +corres USD 15 +corres -pondent charges -pondent charges Drafts Drawn on Standard Chartered Colombo Branch Local Currency free free Foreign Currency free free Remittances Outward Drafts Issuance of FCY Demand Drafts LKR 10 / FOC LKR 10 / Customers USD 15 USD 15 Non customers LKR 2000 / USD 20 Postage LKR 100 / LKR 100 / USD 1 USD 1 Cancellation / Re-issue of Drafts LKR 2,000 / LKR 1,000 / LKR 2,000 / USD 20 per draft USD 10 per draft USD 20 per draft Drafts reported lost/ stolen LKR 1,0 / LKR 7 / LKR 1,0 / USD 15 per draft USD 7. per draft USD 15 per draft

Telegraphic Transfers Outward Telegraphic transfers LKR 3,000 / LKR 2,000 / LKR 3,000 / (Charges-inclusive of telex charges) USD 30 USD 20 USD 30 SCB to SCB FOC FOC FOC Brief telex sent on behalf of customer Miscellaneous LKR 2,000 / LKR 1,0 / LKR 2,000 / USD 20 USD 15 USD 20 Non receipt of funds (ITT & OTT) LKR 6,000 / LKR 3,000 / LKR 6,000 / USD 60 USD 30 USD 6 Foreign Currency Notes Purchase Credited to a FCY Account Waived Waived Waived Credited to a LKR Account CCY buying rate CCY buying rate CCY buying rate Encashed by a non customer CCY buying rate Sale Debited to a FCY account 3% commission Waived 3% commission Debited to a LKR account Currency selling Currency selling Currency selling rate rate rate Sold to a non customer CCY selling rate Clean bills drawn on local bank sent for collection Credited to an LKR account 0 0 0 Credited to an FCY account USD 5 USD 5 USD 5 Personal Loans Processing Fee Tenor up to 60 installments LKR 70 Late Payment Fee LKR 1000 per month Stamp Duty (Capital Value of Loan) 0.1% Early Settlement Charges 5% from the outstanding or minimum LKR 10,000. Part Settlement Only 25% of the capital could be made as a part settlement after 12 months. 2% fee will be charged on this 25% Insurance Statements Optional Please refer the application inserts for more details By post, bi-annually Auto Loans Processing Fee Tenor up to 60 installments LKR 70. Late Payment Fee LKR 1000 per month Early Settlement Charges 5% of the outstanding on the loan or minimum LKR 20,000, whichever is higher.the RMV/Valuation/ Legal charges and Stamp Duty to be borne by the customer. The upfront fee for Life Insurance is not applicable for Auto Loans. Part Settlement Only 25% of the capital could be made as a part settlement after 12 months. 2% fee will be charged on this 25% Statements By post, bi-annually Insurance Vehicle Insurance/Renewal insurance should be assigned to Standard Chartered Bank, No 37, York street, Colombo 01. In the event if you fail to assign the insurance to the bank, bank reserves the right to change your interest rate or impose a penalty fee. Loan instalment is calculated considering 30 days equal cycles within the specified tenor. Customer is required to make the first instalment within 45 days from the loan disbursement date. Interest will apply to customers account if the first instalment date is not fixed for the 30th day from the loan disbursement date.

Mortgage Loans (Home loans/equity loans) Processing Fee Application fee LKR 5,000 Processing fee LKR 15,000 Late Payment Fee Early Settlement Charges Part Settlement Insurance Statements LKR 1,000 per month (in addition to the accrued interest charge) 5% from the outstanding or minimum LKR 20,000 whichever is higher Only 25% of the loan outstanding could be made as a part settlement after every 12 installments. 2% fee will be charged on this 25% Optional Please refer the application inserts for more details By post, bi-annually 1. Please deposit LKR,000 to your Standard Chartered Current/Savings account when you submit this application to the bank. The Bank will hold these funds till the application is processed. 2. In the event that the loan application is declined, the Bank reserves the right to recover Legal fees and/or Valuation fees and Application fees from the above deposit. 3. Legal fees, stamp duty and valuation fees are subject to the value of property and are not updated in this tariff guide 4. You are only allowed to early settle the loan after 12 months from the loan disbursement date Loan Against Property ( LAP ) Processing fee LKR 15,000 Late Payment Fee LKR 1,000 per month in addition to the Penal Rate ( Interest rate + 2% ) Early Settlement Charges 5% from the outstanding or minimum LKR 20,000 whichever is higher Part Settlement Only 25% of the loan outstanding could be made as a part settlement after every 12 instalments. 2% fee will be charged on this 25% Insurance Optional Please refer the application inserts for more details Statements By post, bi-annually 1. Please deposit LKR,000 to your Standard Chartered Current/Savings account when you submit this application to the bank. The Bank will hold these funds till the application is processed. 2. In the event that the loan application is declined, the Bank reserves the right to recover Legal fees and/or Valuation fees and Application fees from the above deposit. 3. Legal fees, stamp duty and valuation fees are subject to the value of property and are not updated in this tariff guide 4. You are only allowed to early settle the loan after 12 months from the loan disbursement date 5. Penal Rate = Interest rate + 2% SME Business Accounts LKR USD Initial Deposit 2,000 2,0 Minimum Monthly Average Balance Business Plus Business Essentials 2,000 0,000 2,0 5,000 Monthly Service Chargers For not maintaining the minimum Monthly Average balance Business Plus Business Essentials Solo Current Account 8 LKR 10,000 10,000 10,000 * for other currencies, the minimum monthly average balance / monthly fee would be the LKR equivalent Dedicated Relationship Manager, Trade, Foreign Exchange and Straigh2Bank specialists, Cash Management Advisory, Phone Banking and e-statement will be provided. Cheque Book Cheque Book Issuance (per leaves cheque book) USD 25 25 25 Bank Statement Business Plus Business Essentials Daily Business E-statement Free Free Unlimited cheque books issued free

Cheque Returns Third Party Cheque Returns % Waived Waived Remittances Inward TT - Crediting SCB Customer Account Outward TT Issue of FCY Drafts Waived Waived Straight2Bank Tariff Service Installation (One off payment) - LKR Monthly Maintenance Fee - Reporting Only Monthly Maintenance Fee - Reporting / Transactions Payment Type Book transfer Corporate Cheque Issuance - LKR Payorder / Cashiers order - LKR SLIPS - Local Bank Transfer EFT - LKR SLIPS - Salary EFT - LKR RTGS - LKR Outward TT - USD Inward TT - USD Foreign Draft Issuance - USD * Please refer page 1 for manual chargers Manual NA NA NA 100 NA 600 1,2 30 5 15 Essential Classic 10000 2000 00 Free 1 0 800 30 waived 15 Lite waived waived 3000 Free 1 0 800 30 waived 15 Plus Classic Lite 10000 waived 2000 10 00 3000 Free 1 0 800 30 5 15 Free 1 0 800 30 5 15 Other Services Cashier's Order less than 100,000 Cashier's Order 100,000 and above Central Bank Transfer (RTGS) SLIPS Transfer Salaries manual (per Transaction) Auto-Fax Advising for Inward & Outward Remittances Issuance of Curency Notes to Cash to Master Other Facilities (Available On Request) Phone Banking (sign up) Document Courier Daily Treasury News Letter on FEX Banking Facilities On a fully cashbacked basis Arrangement fee Trade Services Import DC Opening Commission Import/Export Collection Bills (DP/DA) Letter of Guarantee Commission (secured against cash) Foreign Exchange Rates Available on request 1% Waived On request Available on request Can be arranged on request Competitive rates Available on request 1% Waived On request Available on request Can be arranged on request 0.2% of the bill value or minimum LKR3,000 2% per annum Competitive rates 9

Interest rate (Retail and Cash Advances) Classic/ Gold 2% p.m. (24% p.a) Platinum Privilege 2% p.m. (24% p.a) Signature 2% p.m. (24% p.a) Infinite 2% p.m. (24% p.a) Interest free period 48 days 48 days 48 days 48 days Minimum amount due Payment due date from statement date Cash advance % on credit limit (maximum) 1% of your retail transaction balance, 100% of fees/ charges/ Interest and 5% of the loan instalment balance or Rs. 0 whichever is higher 18 days 18 days 18 days 18 days % % % % Annual fee Primary Card 20/- 00/- 7000/- FOC Supplementary Card 1000/- 2000/- 30/- FOC Joining fee Primary Card 0/- 10/- 10/- FOC Supplementary Card 0/- 0/- 0/- FOC Cash advance fee 900/- 900/- 900/- 900/- Late payment fee 900/- 900/- 900/- 900/- Over limit fee 900/- 900/- 900/- 900/- Limit Temporary Free Free 0/- 0/- enhancement of charge of charge fee Permanent Credit Card Payment Settlement at Commercial Bank, Arpico Super Centres & Super Stores, Keells Super, & Lanka Bell outlets Returned Cheque fee 0/- 0/- Free of charge Free of charge 0.75% of transaction value (1% at Keells) or min.10/- Technical 100/- 100/- 2/- 2/- Lack of Funds 0/- 0/- 7/- 7/- Annual fee for upgrades Pro-rated annual fee will be charged for the remaining period, for the new card Pay order/cashiers order fee 300/- 300/- 300/- 300/- Card replacement fee 0/- 0/- 0/- 0/- Copy of Sales Voucher fee Stamp Duty fee Local (upto max. 3 300/- 300/- 300/- 300/- months) International 0/- 0/- 0/- 0/- 15/- for every 1000/- spent (Government levy) Fees applicable for services which require enrollment : Safety Net Smart Wallet Processing Fees Credit Ease Loan on Card 0.25% 99/- 0.25% 99/- 0.25% 99/- 0.25% 99/- A one off processing fee of 5%, 6% and 10.5% for tenures 3, 6 and 12 respectivelywith 0% interest. A one off processing fee of 7% and 10.5% for 6 and 12 tenures with no interest. A one off processing fee of 2% and a interest rate of 1.5% per month for tenures 24 and 36. 10

Smart Cheque Option 1 Option 2 Easy Pay A one off processing fee of 2% and a monthly interest rate of 2%. A one off processing fee of 6%, 7%, 10.5% and 17.5% for tenures 3, 6, 12 and 24 respectively with 0% interest. A one off processing fee of 4%, 5.75%, 10.5% and 17.5% for tenures 3,6,12 and 24 with no interest. SriLankan Airlines Standard Chartered Platinum Card Arpico Privilege Gold Arpico Privilege Platinum Annual Fee Primary Card 8,0/- 2,0/- 5,000/- Supplementary Card Free of charge 1,000/- 2,000/- Joining Fee Primary Card 1,0/- 0/- 1,0/- Supplementary Card Free of charge Free of Charge Free of Charge All overseas transactions will be converted using VISA/MasterCard exchange rates. In order to mitigate local exchange rate movements, an additional amount (2.5%) will be included to the rate at the time of billing which will be shared between the Bank and Visa/MasterCard international Priority Pass Replacement Fee - LKR 2,0 (Applicable only for Standard Chartered In nite Credit Cardholders) Please visit www.sc.com/lk for terms and conditions. All overseas transactions will be converted using VISA/MasterCard exchange rates. In order to mitigate local exchange rate movements, an additional amount (2.5%) will be included to the rate at the time of billing which will be shared between the Bank and Visa/MasterCard international Information on Finance Charging Mechanism - Credit Cards u Bank 10 day period notice to the Cardholder at it`s sole discretion by giving a Please refer Cardholder agreement. hot E-mail: Card.CB@sc.com For suggestions and complaints please call us on 0112480480 or write to us on Feedback.CB@sc.com or to Manager, Customer Care Unit, Standard Chartered Bank, No.37, York Street, Colombo 01. 11