HOSPITALITY & TOURISM CAREER CLUSTER

HOSPITALITY & TOURISM CAREER CLUSTER

HOSPITALITY & TOURISM This is a career cluster for HELPERS, PROMOTERS and ORGANIZERS ~ people who prefer to work with to work with people, being of service, keeping things in order, and doing things for people to contribute to their welfare and enjoyment. They use their verbal ability to lead, influence, and persuade others. They are flexible and yet organized with the ability to solve problems and provide direction. COURSE SEQUENCE This program presently consists of two courses specifically in Hospitality and Tourism. They are Tourism and Railroad Tour Guide. We are in the process of expanding our program to Lodging Management which will utilize the materials developed by the Educational Institute of the American Hotel and Lodging Association. TECH PREP The program has an articulated agreement with Tanana Valley Campus (UAF) allowing students to receive credit toward a certificate or associate degree in the hospitality and tourism field. Railroad Tour Guide Program Hospitality & Tourism Fairbanks North Star Borough School District 103 Career Technical Education Curriculum

CERTIFICATIONS Students who complete the Railroad Tourism course receive a certificate from the Railroad indicating they have successfully completed the course and are eligible to be interviewed for a summer position as a tour guide on the Railroad. Hospitality & Tourism career cluster employment possibilities Enter the workforce immediately after high school graduation in careers including tour guides, sports instruction, reservations, and a variety of hotel service positions. Have a quick start toward a two-year associate degree in the Hospitality and Tourism industry. Have the coursework to enter a four-year degree program in one of the fields related to Hospitality and Tourism. Sample Careers Hotel/Motel Management Tour Guide Travel Agent Sales Recreation Specialist Sports guide Tour Director Reception Desk Worker Reservations Clerk Host/Hostess Sports instructor Food Service Hospitality & Tourism Fairbanks North Star Borough School District 104 Career Technical Education Curriculum

Course Name ALASKA TOURISM & LODGING MANAGEMENT District Name Fairbanks North Star Borough School District Adapted from: Developed by: Colleen Johnston Date: September 2005 Grade Level: 11-12 Course Description: Students are exposed to the visitor industry through classroom instruction and a job-shadowing opportunity. The intent of this program is to prepare students for a summer job or career in the hospitality industry. Content Headings/Topics: Tourism Tourism/ Tourism/Fairbanks Social Studies Special Topics Overview of Lodging Management Human Resources Marketing Sales Communications Ethics Front Office Procedures Problem Solving Prerequisite Course(s): None High School Credit =.5 (Postsecondary credit = ) This course will be offered: X every year? OR every other year? Pathway (Optional): Tourism Promotions Operations Career Cluster Area: Hospitality & Tourism Eligibility for Nationally Recognized Skill Certificate(s)/State License? X No OR Yes If Yes, identify Certificate(s): Tech Prep: X No OR Yes If Yes, list postsecondary institution, name of course and number of postsecondary credits. Is this course brokered through another institution or agency? X No OR Yes If Yes list institution/agency: Source of Occupational Skills Source/Organization/Agency Acronym Website or location of Information Section, Chapters referenced in Performance etc National Tour Association NTA http://www.ntaonline.com/0,5978,1_889_0_12663,00.htm Hospitality/Business Alliance HBA www.ei-ahma.org Hospitality & Tourism Career Cluster HTCC www.careercluster.org Hospitality & Tourism Tourism & Lodging Management Fairbanks North Star Borough School District 105a Career Technical Education Curriculum

Student Performance (Learner Outcomes) Students will understand how specific careers addressed in this course fit within all aspects of the business industry. Students will identify expectations of potential employers. Students will learn the history, culture, and geography of in order to help visitors. Students will explore international factors affecting the visitor industry. Students will recognize the future of ecotourism in. Students will identify the economic factors influencing the visitor industry. Students will identify and problem-solve issues relating to exceptional customer service. Students will define hotel and airline procedures and opportunities. Students will identify the unique characteristics of an visitor. Inst. Time Specific Occupational Skills NTA Mod. I, II, III Reading, Writing, Math, Science Performance R4.1, 4.4, R4.10; W 4.2, 4.4; ME 1.4.2 NTA Mod I R4.1, 4.4, 4.10; W 4.2, 4.4 NTA Mod II R4.1, 4.4, 4.10, 4.11; MA 6.4.1 NTA Mod II, III R4.1, 4.4, 4.10, 4.11; W 4.2, 4.4; MA 6.4.1, E 1.4.1 NTA Mod III R4.1, 4.4, 4.10, 4.11; W 4.2, 4.4; MA 6.4.1, E 1.4.1 NTA Mod I, III R4.1, 4.4, 4.10, 4.11; W 4.2, 4.4; MA 6.4.1, E 1.4.1 NTA Mod II R4.1, 4.4, 4.10, 4.11; W 4.2, 4.4 NTA Mod I R4.1, 4.4, 4.10; W 4.2, 4.4; MA 6.4.1, E 1.4.1 NTA Mod II, III R4.1, 4.4, 4.10, 4.11; W 4.2, 4.4 Content LA D 1a-d; MD 1-3; EB 2-5 EA 5,7; EB 4; LA B3 EA 1,2; EB 4; HA 1-9, D 6; GB 1-8, D 1-5; SA 15 HB 3; GC D 1-4 GC F 9; SA 15 GC F 2.5, 9, G 1-7 E A 2, 5 E A 2, 5 E A 2, 5 Employability Cultural All Aspects of Industry Assessments B 1-5 B1, E4, D2 Labor Career research Class present. A 5, 7 E 4 Labor Work Hbts. Job Shadow experience A 2 D 4 Tech & Prod. Written Assess. Speaking Demo. A 2 Tech & Prod. A 2 E 3,4 Tech & Prod. A 2 Tech & Prod. A 1, 2, 7 Tech & Prod. Work Hbts. A 2 Tech & Prod. A 2 Tech & Prod. Written Assess. Research Market plan present. Class part. Written Assess. Class Part. Mediation skills Written assess. Class present. Hospitality & Tourism Tourism & Lodging Management Fairbanks North Star Borough School District 105b Career Technical Education Curriculum

Student Performance (Learner Outcomes) Students will recognize the seasonal nature of s tourism opportunities. Inst. Time Specific Occupational Skills Reading, Writing, Math, Science Performance NTA Mod III R4.1, 4.4, 4.10, 4.11; W 4.2, 4.4; MA 6.4.1, E 1.4.1 Content E A 2, 5 Employability Cultural All Aspects of Industry A 2 E 4 Tech & Prod. Suggested Activities Technical Skills Reading/Writing Integration Math/Science Integration Assessments Research Market plan present. Major Instructional Resources: (websites, textbooks, essential equipment, reference materials, supplies) National Tour Association (NTA) http://www.ntaonline.com/0,5978,1_889_0_12663,00.html Hospitality/Business Alliance (HBA) www.ei-ahma.org National Skills Board (NSSB) www.nssb.org Career Cluster Resources www.careercluster.org All Aspects of Industry http://www.lx.org/iwe/resources/allaspects.doc Employability http://www.eed.state.ak.us/qschools/employability_.html SCANS Skills http://www.scans.jhu.edu/ Cultural http://www.ankn.uaf.edu/stustan.html Reading, Writing and Math http://www.eed.state.ak.us/tls/performance/ Content http://www.eed.state.ak.us/contentstandards/home.html *Skills USA-VICA (assessments) http://www.skillsusa.org/contests.html Hospitality & Tourism Tourism & Lodging Management Fairbanks North Star Borough School District 105c Career Technical Education Curriculum

Course Name ALASKA RAILROAD TOUR GUIDE PROGRAM District Name Fairbanks North Star Borough School District Adapted from: Developed by: Railroad Date: July 25, 2003 Grade Level: 11-12 Course Description: This course prepares students for a job in the field of tourism, specifically a job as a tour guide for the Railroad. Students will acquire knowledge useful for most aspects of the tourism industry in, particularly the following areas: knowledge of the state s history, geography, native cultures, flora, fauna, natural resources, current events, agencies, parks, recreation, agriculture, customer relationships, CPR, and first aid. Content Headings/Topics: Tourism Tourism/ Tourism/Fairbanks Social Studies Special Topics Prerequisite Course(s): Admission by interview High School Credit =.5 (Postsecondary credit = ) This course will be offered: X every year? OR every other year? Pathway (Optional): Tourism Promotion Operations Career Cluster Area: Hospitality & Tourism Eligibility for Nationally Recognized Skill Certificate(s)/State License? X No OR Yes If Yes, identify Certificate(s): Tech Prep: X No OR Yes If Yes, list postsecondary institution, name of course and number of postsecondary credits. Is this course brokered through another institution or agency? X No OR Yes If Yes list institution/agency: Source of Occupational Skills Source/Organization/Agency Acronym Website or location of Information Section, Chapters referenced in Performance etc National Tour Association NTA http://www.ntaonline.com/0,5978,1_889_0_12663,00.ht m Hospitality/Business Alliance HBA www.ei-ahma.org Hospitality & Tourism Career Cluster HTCC www.careercluster.org Hospitality & Tourism Railroad Tour Guide Program Fairbanks North Star Borough School District 106a Career Technical Education Curriculum

Student Performance (Learner Outcomes) Students will understand how specific careers addressed in this course fit within all aspects of the business industry. Students will demonstrate knowledge about all aspects of that may be of interest to a visitor. Inst. Time Specific Occupational Skills NTA Mod I, II, III Reading, Writing, Math, Science Performance R4.1, 4.4, R4.10; ME1.4.1 NTA Mod II R4.1, 4.4; ME1.4.1 Content LA D 1a-d; MD 1-3; EB 2-5 H A1, B 2-4; GC C1-8; G B1-8; S A7, 15; LA A4; LI D3 Students will display customer service skills. NTA Mod II R4.6; SD 6 LA A4, LA E 1,4; SHL C 1-6; Students will use personal skills for job application and performance. NTA Mod II R 4.1, 4.4, 4.6; W4.3 E A1-3, 7 LA A4, LA E 1,4 Students will certify in CPR and first aid. NTA Mod II R 4.1, 4.4, 4.6 SHL D2; E A6; Employability Cultural All Aspects of Industry Assessments B 1-5 B1, E4, D2 Labor Career research Class present. A 1-2 A 1-7; E 1-8 Tech & Prod Prin. of Tech A 1,2,7 C 4 Mgt. Labor Work Hbts. A 1-2 D 6 Mgt. Labor Work Hbts. Written exam Oral presentation On-site performance Group activity Interview On-site performance A6 B 4 Health/Safety Written exam On-site performance Suggested Activities Technical Skills Reading/Writing Integration Math/Science Integration Major Instructional Resources: (websites, textbooks, essential equipment, reference materials, supplies) National Tour Association (NTA) http://www.ntaonline.com/0,5978,1_889_0_12663,00.html Hospitality/Business Alliance (HBA) www.ei-ahma.org National Skills Board (NSSB) www.nssb.org Career Cluster Resources www.careercluster.org All Aspects of Industry: http://www.lx.org/iwe/resources/allaspects.doc Employability http://www.eed.state.ak.us/qschools/employability_.html SCANS Skills http://www.scans.jhu.edu/ Hospitality & Tourism Railroad Tour Guide Program Fairbanks North Star Borough School District 106b Career Technical Education Curriculum

Cultural Reading, Writing and Math Content *Skills USA-VICA (assessments) http://www.ankn.uaf.edu/stustan.html http://www.eed.state.ak.us/tls/performance/ http://www.eed.state.ak.us/contentstandards/home.html http://www.skillsusa.org/contests.html Hospitality & Tourism Railroad Tour Guide Program Fairbanks North Star Borough School District 106c Career Technical Education Curriculum

DISTRICT PATHWAY/PROGRAM SEQUENCE MATRIX TO DETERMINE CONCENTRATORS & COMPLETERS (You may also download this form at http://www.eed.state.ak.us/forms/cte/05-03-025a.doc) District Name: FAIRBANKS NORTH STAR BOROUGH SCHOOL DISTRICT Course sequence current as of: 6/13/07 Directions: Using the table below, show all possible combinations of CTE courses/standards a student could take in order to be counted as a Concentrator and as a Completer in each of your district s CTE Career Clusters. Count only courses/performance standards that are applied to graduation requirements. Career Clusters (Required for Perkins reporting) B - Agriculture, Food, & Natural Resources J - Business, Management, & Administration C - Architecture & Construction K - Health Science D - Manufacturing L - Human Services E - Transportation, Distribution & Logistics M - Arts, AV Technology & Communication F - Information Technology N - Law, Public Safety, & Security G - Marketing, Sales & Services O - Science, Technology, Engineering & Mathematics H - Finance P - Education & Training I - Hospitality & Tourism Q - Government & Public Administration Pathways (Optional) 1. Arts & Communication 2. Business, Management & Technology 3. Health Services 4. Human Services 5. Natural Resources 6. Industrial & Engineering Technology Cluster Letter I Pathway # (optional) First Course Concentrator Course Additional Course (if applicable) Additional Course (if applicable) Completer Course Hospitality & Tourism District Pathway / Program Sequence Matrix Fairbanks North Star Borough School District 107 Career Technical Education Curriculum