DATA SHEET IP SWITCHING TELEPHONY 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS Unified communications platforms engineered to meet the most demanding telephony needs of medium to large enterprises The 3Com VCX V7005 platform is shown here with a range of 3Com IP phones. OVERVIEW Progressive enterprises, operating either from a single campus or from a network of distributed sites and offices, recognize the need for scalable, resilient telephony solutions that can support the instant communication and collaboration requirements of their employees, customers and partners. 3Com VCX Enterprise IP communications, featuring V7000 platforms designed for medium to large enterprises, dependably support the most varied, distributed collaborative work environments through a wealth of deployment options. The modular, standards-based architecture of the VCX Enterprise solution is agnostic to the underlying network infrastructure, enabling cost-effective installation and seamless central administration to ensure lasting investment protection and a rapid return on investment. KEY BENEFITS IMPROVE USER PRODUCTIVITY Increasing workers' productivity is paramount to driving down costs and improving overall operating efficiency. Organizations that use the instant messaging and e-mail capabilities of Lotus Sametime and Domino applications already have comprehensive solutions in place for presence, instant messaging and web conferencing. VCX IP telephony integration allows employees to easily click on a contact within their Sametime environment to make calls or create conference calls. Information in a centralized database can be used to support seamless communications with colleagues and external contacts. Furthermore, with 3Com-Lotus Sametime integration, the benefits of presence information are extended to telephony services authorized users can quickly assess whether the person they want to contact is available to participate in a phone conversation or is engaged in an active call. ENSURE REDUNDANCY TO THE CORE From local survivable call control to real-time mirrored voice mail, the VCX Enterprise solution safeguards critical business operations by providing multiple layers of redundancy. VCX servers continually communicate and replicate configuration changes with each other. Thus in the event a network outage occurs, the responsible redundant server will immediately and seamlessly manage all VCX system services. Furthermore, every VCX end point is aware of its backup server making failover rapid with zero administrator intervention to assure communications across the organization. Once the failure is corrected, the VCX system fully and automatically recovers to its default condition. Additonally, optional redundant disks (RAID) provide business continuity and data protection for even greater peace of mind. EASILY USE AND MANAGE ADVANCED CAPABILITIES As organizations replace traditional phone systems, they need to ensure that the capabilities of their new system can be easily learned, used and managed. Though there are a variety of 3Com IP phone options, all models offer similar and familiar operation that requires little or no change in user behavior. Many features are available at the touch of a button, while other less-used features can be invoked through a simple menu system. The integrated voicemail system of a VCX Enterprise solution includes extensive help resources first-time users can be
2 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS KEY BENEFITS (continued) coached through mailbox set-up and receive prompts about other system capabilities and provides users with the option of listening and managing their voice mail from their desktops. Additionally, an intuitive, centralized web-based VCX interface helps system administrators easily provision local or remote system parameters and features, as well as remotely configure, manage, diagnose and debug local/branch office issues. BENEFIT FROM DIRECTORY INTEGRATION AND SYNCHRONIZATION The centralized structure of a fully integrated solution enables use of a common directory, either via Lotus Domino or Microsoft Active Directory, simplifying administration and ensuring reliable connections based on the most current information even in the case of frequently changing contact data. In addition, synchronization between Lotus Domino or Microsoft Active Directory and the VCX Enterprise IP telephony platform, either during first time set-up or configured to run periodically, distributes central database changes throughout the organization and eases deployment of communications devices and maintenance of user information. INTEGRATE COMMUNICATIONS Built-in features and 3Com's commitment to nonproprietary call control standards such as Session Initiation Protocol (SIP) allow calls to be made using multimedia devices such as video phones or software applications. For instance, to enhance collaboration and increase productivity, the 3Com Desktop Communicator softphone offers a rich set of unified communications capabilities, including instant messaging, voice and video, as well as optional Microsoft Outlook integration. Unified messaging, also a standard feature of a VCX Enterprise system, offers voicemail/e-mail integration within the Lotus Domino or Microsoft Exchange environment so that users can efficiently retrieve, review and respond to messages. Workers are able to access voicemail messages whenever they check their e-mail box, and receive faxes as e-mail attachments, unifying messages into a single inbox. The find me/follow me feature of the system also easily locates mobile workers so important calls are never missed or sent to voice mail. SIMPLIFY CALL CENTER MANAGEMENT WITH VCX AUTOMATIC CALL DISTRIBUTION The cost-effective, feature-rich 3Com VCX Automatic Call Distribution (ACD) application streamlines communications for small- to mid-size call centers. Ideally suited for sales, help desk and customer support groups, VCX ACD software applies business intelligence to inbound call traffic via five customizable, built-in routing algorithms that queue and route calls to the most appropriate available agent. It allows supervisors to obtain real-time, up-tothe-minute vital statistics on call center performance such as queued calls and abandoned calls via the VCX Real Time Statistics desktop tool. Two try and buy agent licenses are packaged with each VCX V7000 platform; additional licenses are easily available via key-code activation. SEAMLESS REMOTE CONNECTIVITY The 3Com Desktop Communicator softphone helps remote and mobile workers stay connected. Designed with an intuitive interface, it allows users to easily view a colleague s availability status in order to initiate instant messaging, click-to-call/audio conference or video conference sessions. Working in concert with the VCX Enterprise system, the Desktop Communicator softphone provides the same advanced telephony features and control as 3Com desktop phones, including a single-click access to voicemail message-waiting indication. Using the Outlook Edition of the Desktop Communicator softphone, users gain proficient address book synchronization, single-click phone calls directly from Outlook, direct storage and retrieval of call notes to Outlook Journal, instant chat messages using a user's personal MSN Messenger account and one-touch call recording to the user's PC.
3 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS FEATURE HIGHLIGHTS Support for standard PBX features and advanced multimedia communications Highly flexible, resilient architecture for end-to-end survivability Centralized, web-based administration of features and services Hotdesk and/or softphone functions for mobile or remote workers Scalable from a few hundred to thousands of users Voice, video and instant messaging collaboration using a 3Com Desktop Communicator or 3Com Convergence Client softphone Optional application modules for conferencing, telecommuter mobility and presence Support for SIP-based endpoints and applications Access to a comprehensive set of legacy PBX features for use of retained analog phones Fax delivery to e-mail in either.tif or.pdf file format Single-line and multi-line phone support and bridged extensions for executives and administrators Smooth, incremental migration to IP communications using digital and analog gateways Multiple phone appearances to an extension Option of multiple system login levels to support a division of system responsibilities
4 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS FEATURES LIST SYSTEM SYSTEM Ad hoc conferencing Centralized management Centralized web-based administration Call detail records Converged application architecture Emergency services End-to-end SIP Signalling Global voice mail Global directory IP telephony IP unified messaging Linux operating system with additional security SIP back-to-back user Agent Standards-based connectivity System redundancy Web services SDK RESILIENCY Redundancy, IP telephony Redundancy, IP messaging Redundancy, IP phones and media gateways Redundancy, optional RAID for VCX Connect 100 and 200 platforms Redundancy, optional Power Supply for VCX Connect 100 platform ADMINISTRATION Add VCX licenses Administration access control Administration secure access Audit trails and logging enhancements Command Line Interface Component Versions Configuration back-up and restore CPU, memory and I/O statistics First-time configuration First-time data import Importing data Multiple administrators Multiple language support Online administrator help Password support, administrator and system access Provisioning; bulk moves, adds, changes Remove previous software versions Resetting a VCX server Reset to defaults Root directory access Searches Site configuration data Software upgrades and rollbacks Switch software versions System information User data LDAP synchronization: Lotus Domino server running on IBM i Lotus Domino server running on Windows Server 2003 and 2008 Microsoft Active Directory on Windows Server 2003 and 2008 OpenLDAP on Linux VCX service licensing View VCX licensing data Virtual numbers QUALITY OF SERVICE DSCP tagging Dynamic jitter buffer G.711 audio codec G.729ab audio codec Packet-loss rate QoS: 802.1p Tagging (Prioritization) QoS: 802.1Q Tagging (VLAN) Wideband audio codec SECURITY Network security policies Operating system security Secure access Security: Locking MAC addresses to switches User authentication methods MANAGEMENT Alarm notification Audio performance reporting (local) Auto discovery and management of IP devices Enterprise Management Suite support Operating system updates SNMP v1 SNMP v3 System back-ups REPORTING Call detail records (reporting) Call detail records (structure) IP TELEPHONY CALLING Anonymous call reject Automatic Call Distribution (ACD) ACD groups (login/logout) ACD groups (multisite) ACD groups (linear) ACD groups (circular) ACD groups (calling groups) ACD groups (least-call count) ACD groups (most idle agent) ACD groups (view ACD group status)
5 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS FEATURES LIST (continued) ACD groups (feature interactions) ACD groups (message-waiting indicator) ACD groups (malicious call trace) ACD groups (real-time and historical reporting) ACD groups (call coverage) Bridged line appearances Bridged line appearance (MWI) Bridged line appearance (shared hold) Busy lamp field Call Conference (drop) Call Conference (six-way calling) Call Conference (three-way calling) Call coverage Call drop Call duration display Call forward all Call forward busy Call forward no answer Call forward out-of-coverage Call forward programmable Call forward reminder Call forward remote Call history (missed/answered/placed logs) Call hold Call hold reminder Call logs display sort Call park (button mapping) Call park (fallback) Call park/retrieve Call pick-up (directed) Call pick-up (group) Call restrictions (black list) Call restrictions (blocking inbound) Call restrictions (blocking outbound) Call restrictions (call screening) Call restrictions (forward to trunk) Call restrictions (toll screening) Call restrictions (transfer to trunk) Call restrictions (white list) Call return Call transfer (attended) Call transfer (fallback on transfer failure) Call transfer (unattended) Call transfer (restrictions) Call waiting Called ID (called party) Caller ID (calling party number) Caller ID (calling party name) Caller ID (privacy) Camp on busy (automatic call back) Class of Service override Customer account and billing codes Delayed or no ringing Directory (local user) Directory (global user) Distinctive ringing, ring patterns (different call types) Distinctive ringing, selective ringing (ident-a-call) Do not disturb DTMF dialing Feature codes Feature access codes Forced account codes Forward to mail Hands-free support Hotline (hot ring down circuits) Hunt groups Hunt groups (call coverage) Hunt groups (calling group) Hunt groups (circular) Hunt groups (feature interactions) Hunt groups (linear) Hunt groups (login/logout) Hunt groups (malicious call trace) Hunt groups (message-waiting indicator) Hunt groups (multisite) Hunt groups (view hunt group status) Last-number redial Malicious call trace Message-waiting indication (MWI), audio Message-waiting indicator (MWI), visual Missed call indicator Mobility (multisite hot desking) Mobility (single-region hot desking) Multiple system appearance Music on hold Mute Paging (analog external paging system) Paging (group), zone Paging (phone-to-phone), send beep with calling number Paging (SIP external paging system) Phone lock/unlock Privacy (block silent monitor/barge-in) Privacy (calling number suppression) Serial calling (transfer with callback) Silent monitor/barge-in Speed dial (personal) Speed dial (system) Transfer to voice mail (direct) Voicemail access Warmline (warm ring down circuits) ADMINISTRATION Automated daylight savings time setting Call admission control Call coverage Class of Service Country-specific tones
6 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS FEATURES LIST (continued) Dial-plan enhancements IP telephony and IP messaging user data synchronization Phone profile Provisioning phones Remote logout Route plan wizard Telephone set graphics Templates Time zones Toll fraud prevention Translations for source-based time of routing Type of Service IP MESSAGING ARCHITECTURAL G.711 G.729 Global voice mail Redundancy (intelligent mirroring) MESSAGE Message annotation Message append Message auto-delivery Message auto playback Message broadcast Message delete Message delete retrieval Message delivery report Message delivery to non-subscribers Message deposit Message deposit treatment options Message folders Message forward Message notification Message notification Options Message priority Message record options Message reply Message retrieval Message review Message review options Message review playback controls Message save Message schedule delivery Message send Message send treatment options GREETING Default system greeting Personal busy greeting Personal extended absence greeting Personal normal greeting Personal scheduled greetings DISTRIBUTION LIST Administrator distribution lists Personal distribution lists System distribution lists DIRECTORY Directory search Directory search (dial-by-name) USER PRODUCTIVITY Auto attendants Bulletin board Call back Call monitor Family mailbox Force password change Listen to and manage voicemail messages from web user interface Mailbox alias Mailbox auto login Mailbox full alert Mailbox login Mailboxes for announcements Mailboxes for forms (Q&A) Mailboxes for information Mailboxes for surveys Mailboxes for system bulletins/broadcasts Message-waiting indicator Music-on-hold Online help Personal address book Personal auto-attendant Privacy Prompt by-pass Set-up assistant tutorial Shortcut keys Text-to-speech User password change User provisioning through TUI User provisioning through web Virtual calling card Zero out FIND ME/FOLLOW ME Find me/follow me Find me/follow me call intercept FAX MAIL Fax auto-delivery to e-mail Fax auto-delivery to fax machine Fax delivery to fax machine
7 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS FEATURES LIST (continued) Fax message deposit Fax message retrieval Never-busy fax E-MAIL INTEGRATION E-mail integration E-mail auto delivery Fax attachment in e-mail (.tif and.pdf formats) Unified inbox for Domino on Windows Voicemail POP3/IMAP4 client integration E-mail synchronization ADMINISTRATION Administration of all parameters via X-terminal interface Batch import Class of Service administration Company/division administration Export mailbox/cos Import mailbox/cos Mailbox administration Mailbox on-the-fly Mailbox un-login Multiple administrators Multiple language support Multiple permission levels Pager templates Send-user groups Support for multi-language voice mail Telephone user interface (3Com) Telephone user interface (traditional) Time zones Upload audio files via web interface Voicemail CODEC conversion VPIM support MANAGEMENT System alarms System back-up System restoration System status REPORTING Call detail records Reports Please note: not all features are supported on third-party phones. SPECIFICATIONS VCX V7005 PLATFORM IBM 3250M2 X-Series server running security hardened Linux RAID Disk optional Dimensions (length, width, height): 22 x 17.32 x 1.75 in; 56 x 44 x 4.3 cm Weight: 17.25 kg Power: 120-240 VAC VCX V7205 PLATFORM IBM 3650 X-Series server running security hardened Linux Redundant Power Supply standard RAID Disk standard Dimensions (length, width, height): 27.5 x 17.5 x 3.36 in; 69.8 x 44.3 x 8.5 cm Weight: 29.6 kg Power: 120-240 VAC SUPPORTED HARDWARE/SOFTWARE 3Com 3101, 3101SP, 3102 and 3103 IP Phones and 3Com 3105 Attendant Console, 3Com Desktop Communicator, 3Com Desktop Communicator Outlook Edition and Convergence Client softphones (support presence, instant messaging, voice, video conferencing, advanced Microsoft Outlook integration including Microsoft Outlook Journal, call recording and MSN Messenger) 3Com IP Conferencing Module 3Com Presence Module 3Com IP Telecommuting Module CDR reporting software (Windows XP-based) LANGUAGE SUPPORT Chinese (Mandarin), Dutch, English (Austratlian, UK and US), French (Canadian and Parisian), German, Italian, Korean, Portuguese (Brazilian), Russian and Spanish (Castilian and LAT) UNIFIED MESSAGING SYSTEM Protocols: IMAP4, POP3, SMTP and VPIM Codec support: Either G.711 or G.729
8 3COM VCX V7000 IP COMMUNICATIONS PLATFORMS ORDERING INFORMATION PRODUCT DESCRIPTION APPLICATION PLATFORMS VCX V7005 Series Server VCX V7205 Series Server OPTIONAL COMPONENTS VCX 7205 redundant hard disk RAID1 (250 GB) SOFTWARE LICENSES VCX IP Telephony and IP Messaging 9.0 Server License VCX IP Telephony/Call Processor 9.0 Server License VCX IP Messaging/GVMCS 9.0 Server License VCX CDR 9.0 Server Licence VCX Data (Authentication and Directory) 9.0 Server License VCX Business IP Phone VCX Basic IP Phone VCX Third-Party IP Phone VCX 50 Business IP Phone VCX 50 Basic IP Phone VCX 250 Business IP Phone VCX 250 Basic IP Phone VCX 1,000 Business IP Phone VCX 1,000 Basic IP Phone VCX Analog FXS Phone VCX Convergence Client Softphone VCX Desktop Communicator Softphone VCX Desktop Communicator Outlook Edition Softphone VCX Desktop Communicator to Outlook Edition Softphone Upgrade VCX 50 Desktop Communicator Softphone VCX 50 Desktop Communicator Outlook Edition Softphone VCX 250 Desktop Communicator Softphone VCX 250 Desktop Communicator Outlook Edition Softphone VCX Unified IP Messaging Seat VCX ACD Agent VCX ACD 5 Agent VCX ACD 10 Agent 3COM SKU 3CRV7005A-09 3CRV7205A-09 3C0VH701996C 3CVTM9SL 3CVTC9SL 3CVM9SL 3CVC9SL 3CVD9SL 3CVBSPL 3CVBPL 3CVTPL 3CBVBSPL50 3CBVBPL50 3CBVBSPL250 3CBVBPL250 3CBVBSPL1000 3CBVBPL1000 3CVAPL 3CVSCCL 3CVSDCL 3CVSDCOEL 3CVSDCUPGL 3CBVSDCL50 3CBVSDCOEL50 3CBVSDCL250 3CBVSDCOEL250 3C0VS73100-05 3CVACDAL 3CBVACDAL5 3CBVACDAL10 Visit www.3com.com for more information about 3Com network solutions. 3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064 3Com is publicly traded on NASDAQ under the symbol COMS. Copyright 2009 3Com and the 3Com logo are in various countries worldwide registered trademarks of 3Com Corporation. All other company and product names may be trademarks of their respective companies. While every effort is made to ensure the information given is accurate, 3Com Corporation does not accept liability for any errors or mistakes which may arise. All specifications are subject to change without notice. 400846-003 09/09