The document may be copied in whole or in part, provided that each copy contains this copyright notice.

Match My Email Set-Up Guide for Group and Professional Editions of Salesforce.com MultiMatch Release 6.1.2 Copyright 2011-2015, RAE Internet Inc. (dba Match My Email). This document is the copyrighted intellectual property of RAE Internet Inc., a corporation domiciled in the State of New York, with its principal offices at P. O. Box 143, Ardsley on Hudson, New York 10503. The document may be copied in whole or in part, provided that each copy contains this copyright notice. The information contained in this manual was compiled with care. Nevertheless, erroneous statements cannot be excluded altogether. RAE Internet Inc., the authors and the translators are not liable for possible errors and their consequences. The names of software and hardware used in this manual may be registered trademarks; they are used without guarantee of free usability. RAE Internet Inc. generally follows the spelling conventions of the manufacturers. The reproduction of brand names, trade names, logos etc. in this manual (even without special marking) does not justify the assumption that such names can be considered free (for the purposes of trademark and brand name regulations). Please direct any recommendations or comments as well as questions or requests for assistance to support@matchmyemail.com. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 1

Table of Contents 1. Install MatchMyEmail Application Package in Salesforce.com... 3 2. Add Web Tab in Salesforce for Match My Email... 3 3. Add MME Visualforce component to Page Layouts... 4 4. Optional: Add Secondary Email Addresses to Contacts... 7 5. Optional: Add Mobile Cards for Email Viewing on Smartphones... 8 6. Create a Match My Email Account... 10 7. Setting up email for import... 11 8. Add Email Domain... 12 9. Add Ignore Rule for Email Domain... 13 10. Set up Salesforce Integration for Domain (Team De-Duplication)... 14 11. Optional: Ignore Rule for Confidential Email... 17 12. Optional: Adjust Settings for Email Viewing & Sharing by Users... 18 The purpose of this Set-Up Guide is to get you through the above steps as quickly as possible. Match My Email support, the average set-up takes about 40 minutes. With the assistance of This Set Up Guide may appear quite long, but its length is due to the insertion of screenshots highlighting required actions for described steps no matter how small or simple in an attempt to more clearly guide the end user. A brief descriptive is included in italics at the beginning of each main section to explain why those steps are required. Prior to Set Up, the following information will be needed: 1. IMAP Server Name 2. Salesforce.com Login & Password for Salesforce Administrator 3. Email Login & Password, Salesforce Login & Password for each User/Seat for MME MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 2

1. Install MatchMyEmail Application Package in Salesforce.com Installing the package grants functionality for the MultiMatch version of Match My Email (MME). Skipping installation and going to section 5 will result in MME functioning as the Standard version. 1.1. Log in to Salesforce Account 1.2. Click the following link or paste it into browser window: https://login.salesforce.com/packaging/installpackage.apexp?p0=04tu0000000mcob The latest version of Match My Email s managed package can always be found at http://www.matchmyemail.com/setup-salesforce-automated-email-integration/. 1.3. Click Install 2. Add Web Tab in Salesforce for Match My Email Adding our webtab allows quick access to the MME User Interface and to a view of all Email Messages that have been uploaded into Salesforce.com. 2.1. Click the + sign on Salesforce web tabs bar (at right of Home, Leads, ) 2.2. Click "Customize My Tabs" (button positioned in the right side) MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 3

2.3. Select "Match My Email" from Available tabs and move to Selected tabs using Add >. 2.4. Click Save. 3. Add MME Visualforce component to Page Layouts These steps place a visualforce component on object page layouts. This component is a custom object and is feature rich. If you would instead prefer to use a Related List, contact support@matchmyemail.com. 3.1. Click Setup in Salesforce(either next to your name or in drop down menu) 3.2. On left sidebar, in App Setup section (may be labeled Build), click Customize > Leads > Page Layout. In the viewing area, scroll under Fields and click Visualforce Pages. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 4

3.3. Click and drag Section down onto page below, positioning it where desired above Mobile Cards. Dark green line will guide placement. 3.4. Once placed, a pop up window for Section Properties will appear. For Section Name type in "Email Messages". Leave Detail Page checked. Uncheck Edit Page. Click the button for 1-Column. Click OK. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 5

3.5. Click on MME Email Messages and drag down into the newly added section. A blue box will appear. Click the wrench tool in the top right corner of the blue box (not the wrench tool for section). You may need to move cursor away from and then back over box for it to be available. 3.6. In the Properties window, change Height to 400, check box for Show scrollbars and click OK. 3.7. Click Save to save changes to the page layout you are editing. 3.8. Repeat steps 3.2 thru 3.7 for all standard record types (Contacts, Accounts, Opportunities and/or Cases) used by your company. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 6

4. Optional: Add Secondary Email Addresses to Contacts The Secondary Email Addresses object provides a place to enter alternative email addresses for Contacts. Once entered, MME will use this additional address(es) for automatic matching to correct Contact record. 4.1. Click Setup > Customize > Contacts > Page Layout > Related Lists. Click and drag Secondary Email Addresses onto page layout where desired. 4.2. Click wrench icon for Related List Properties of Secondary Email Addresses. 4.3. Select Email from Available fields and Add to Selected Fields window. 4.4. Click OK 4.5. Click Save, and click Yes in pop up window to confirm actions. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 7

5. Optional: Add Mobile Cards for Email Viewing on Smartphones 5.1. In Salesforce, navigate to Setup > App Setup > Customize. Click on the record type to modify - in the example below, Leads is being used - and choose Page Layout. 5.2. In the top left of the viewing area, scroll under Fields to find Visualforce Pages and click on it. Options to the right will change. 5.3. Click onto MME Mobile Email Messages, and drag it down into the Mobile Cards section. A dark green line will guide placement. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 8

5.4. Click on the wrench tool (top right of object) to open properties for MME Mobile Email Messages. Set height to 60 pixels. 5.5. Repeat steps 5.1 to 5.4 for each record type (Contacts/Accounts/Opportunities/Cases) as desired. 5.6. To create an Email Messages tab, visit Setup > App Setup > Create > Tabs and under Visualforce Tabs click New. 5.7. Enter as follows: For Visualforce page: pick the option "MME Email Messages [MME_EmailMessages]" For Tab Label: type in Email Messages [Mobile]. (Tab name will auto-fill) For Tab Style: pick one preferred Click Next at bottom right, on next screen click Next, and then click Save. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 9

6. Create a Match My Email Account The individual at a company who will manage the Match My Email account, whether they will import and match email or not, follows these steps to create an MME account. They are then known as the Cloud Admin. 6.1. Open a new browser tab and navigate to the sign up wizard at https://matchmyemail.com/signup/. 6.2. In most cases, leave type of organization as Production. Enterprise and Unlimited edition Users may choose to sign up for Match My Email account using their Sandbox. Check the box once you have read Master Subscription Agreement. Click Next. 6.3. Login to Salesforce organization 6.4. Allow Access 6.5. Upon return to Match My Email you will see the screenshot below. 6.6. Your company's Match My Email account has been created. You are the Match My Email Cloud Admin and Salesforce Integration settings are established for you. The setup wizard is now taking you to Step 2 where you can establish email information. If you, as the Cloud Admin, want to import and match your email continue to 7.0. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 10

If you, as the Cloud Admin, are going to only manage account and not import your own email, skip to 8.0. 7. Setting up email for import. 7.1. Example for Google. Click Next. 7.1.1. You will jump to Google where you will login to the appropriate Gmail account or choose it from options. After logging in to proper account, click Accept. 7.1.2. Default folder selection is for folders containing incoming and sent mail - INBOX and [Gmail]Sent Mail with Google. This default selection is recommended for efficient and fully automatic function. You can change this configuration (tips on folder selection) now or at a later time. Click Next. Continue to 7.3 7.2. Example Using GoDaddy email. Click Next. 7.2.1. If you do not know your IMAP credentials, you can use Click here for Help which will open a new browser tab and take you to Match My Email's wiki page of providers. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 11

Here, we are entering the GoDaddy IMAP information. Click Next. 7.2.2. Default folder selection is for folders containing incoming and sent mail - INBOX and Sent folder. This default selection is recommended for efficient and fully automatic function. You can change this configuration (tips on folder selection) now or at a later time. Click Next. 7.3. Match My Email will begin running the first import, going back 24 hours in selected folders. (Click here for information about importing older emails.) Allow the system to complete processing. When import log in window reports "Done", click Finish. The screen will change to the MME cloud view, the table of emails imported into the cloud from selected folders. Matched or not, emails remain in the MME cloud for 45 days and are then purged. Matched emails will already be uploaded into Salesforce.com and remain there. 8. Add Email Domain 8.1. In the MME Menu Ribbon, hover over Settings and click Domains & Users 8.2. Click on Add Domain MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 12

8.3. Fill in fields based on following guidance. 8.4. Click Save. For Domain: The email domain is everything after and not including the @ symbol in email address. (Ex. For email jane@acmecompany.com, the domain is acmecompany.com ). For IMAP server host, Connection, and To authenticate use: these fields depend on where your email is hosted. Please refer to the table below, visit the Match My Email wiki for a list of IMAP service providers. or contact your IT staff. COMPANY IMAP server host Connection & Port 1&1 imap.1and1.com Secure, 993 Exchange Contact IT staff or email provider for exchange server. Confirm IMAP enable and verify port. Gmail imap.gmail.com Secure, 993 GoDaddy Depending on type of account, Secure, 993 imap.secureserver.net or outlook.office365.com Office 365 outlook.office365.com Secure, 993 Rackspace secure.emailsrvr.com Secure, 993 For Login with Google Apps: For Google Apps Users, choose Enabled to allow Users to login to MME by clicking Google button for convenience. For Allow End-user to Import From: This IMAP server restricts end-user to importing from the designated email domain. Checking Any other IMAP server enables flexibility for IMAP imports and is recommended. Google users should check Gmail 9. Add Ignore Rule for Email Domain It is VERY IMPORTANT to add an ignore rule for an email domain. This is a protective measure against unnecessary or unwanted matching of internal email into Salesforce.com records that might contain employee email addresses. 9.1. Click Ignore in MME menu ribbon. Click the Domain tab (behind the Personal tab) and then click Add button. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 13

9.2. Fill in the fields per guidelines below:. For Address to Ignore: type email domain which is everything after the @ symbol. In the example jane@acmecompany.com, the domain field should contain acmecompany.com. For Ignore Type: choose just address. This is VERY important for this particular rule. For Direction of Address: click the button by any User to Apply to: should be showing domain already. 9.3. Click Save. 10. Set up Salesforce Integration for Domain (Team De-Duplication) The following steps are required to set up the connection between MME to the company's Salesforce.com organization. This enables MME to upload email via one Salesforce.com login and eliminate duplicates when colleagues are cc'd and importing the same email message into Match My Email. 10.1. In the MME Menu Ribbon, click Settings > Salesforce Integration, then click New. 10.2. Fill in the fields as follows: Confirm box for Enabled is checked For Applies to: field, choose your email domain from the drop down menu. Underneath, you will note there are two options available: Permit end-user to edit rules if checked would permit end-user to edit personal settings Use as default for end-user if checked will provide integration for Users as a default until they integrate via their own Salesforce login. It is better for Users to set up their own personal integration in order for MME to follow appropriate roles and permissions. For Access Type: choose Remote Access OAuth Click Grant button MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 14

10.3. For Organization type, choose Production. (Sandbox is an option for Enterprise and Unlimited editions when MME is installed in a company s Sandbox.) Click Next. If red text appears about pop up windows, you need to adjust your browser setting to allow pop-ups, or at least allow a pop up from https://matchmyemail.com. Click Next again. 10.4. You will be bounced to Salesforce where you login to Salesforce.com using the credentials for a Salesforce.com System Administrator. After logging in, click Allow. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 15

10.5. The newly saved information will be listed in light grey text. Click the + sign to expand Matching Rules options. 10.6. By default, matching to Contacts, Leads, and Accounts record types is enabled. If you want MME to match to Salesforce.com Users, Opportunities or Cases, check those boxes. Click the + sign to expand Upload Rules options. If you are using Salesforce-Contact Manager edition, ONLY check Match Contacts. If you want to use Email-to-Case, please reach out to MME support staff at support@matchmyemail.com as this feature requires discussion about settings in both MME and Salesforce to work properly. 10.7. Under Upload Rules, you can manage the way MME uploads attachments into Salesforce. MME stores attachments in your Salesforce organization s more plentiful file storage. By default, Upload Email to Salesforce and "Enable team dedupe" are enabled. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 16

For Upload Attachments: o If you leave the Upload Attachment box checked, you can set the size in MB that can be uploaded. The default is 5MB, the upper limit into Salesforce, but can be lowered. Attachments larger than MB limit will not upload to Salesforce, but as long as attachments aren t larger than 30MB you will be able to view attachment for 45 days in MME cloud. o If you check the Upload Attachments box, but set it for 0 MB, actual attachments will not be uploaded but LINKS WILL be uploaded with email on match, and you will be able to click a link to view the attachment in the MME cloud for 45 days, after which email will be purged from cloud. o If you uncheck the Upload Attachments box, then NO attachments and ONLY email will be uploaded into Salesforce on match. By default, MME blocks inline images up to 25 KB. Thus, inline images such as signature logos up to 25KB will not be uploaded. You can choose to increase this size. If your company uses Google Drive, check the box and visit Settings > Google Drive Integration to have copies of attachments uploaded there. Click Save. 11. Optional: Ignore Rule for Confidential Email This feature is useful for ensuring private and/or confidential emails have no possibility of being seen by Users in the Match My Email cloud by prohibiting their import. It is a special type of Ignore Rule that can only be created by the Cloud Admin or a Domain Admin and applies to all Users in the domain. 11.1. Click Ignores in MME menu, click Domain tab (behind Personal) and click Add button. 11.2. Fill in the fields per guidelines below: For Address to Ignore: type email domain or email address to or from which the confidential emails will be coming. If you leave this blank, the system will apply tag to all imports with domain indicated in "User to Apply To" field. For Ignore Type: choose 'discard confidential'. This is a key choice for this rule. For Direction of Address: click the button accordingly - 'sender' when you want emails from Address to Ignore to have tag applied, 'recipient' when you want emails to Address to Ignore to have tag applied, or 'any' for both directions. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 17

11.3. Click Save. For Confidential Tag: type in the word or phrase that will be typed into email subject or body (not case sensitive). If you leave this tag blank, all email relating to email address or domain in Address to Ignore field based on direction will not be imported into MME cloud. Also, please DO NOT use tag beginning with "mme" as this can conflict with other application features. User to Apply to: choose domain with Users that you want this rule to apply. If you only have one domain on Domains & Users tab, it will autofill. As in above example, if an email comes to or is sent from the email address entered into Address to Ignore field and includes the phrase Pineapple in subject or email body, it will be discarded from import into the Match My Email Cloud. To add colleagues as additional Users to the Match My Email account just created, please follow steps in our Adding Users to Existing Match My Email Account guide. 12. Optional: Adjust Settings for Email Viewing & Sharing by Users Match My Email makes use of a custom object Email Messages and its related Email Messages Related Object to contain and show the matching email information. The Group and Professional editions of Salesforce offer different options for managing what Users can view regarding these objects, so refer to the appropriate section below for your edition. In Group edition, you can use Permission Sets in 12.1 for User-level control. In Professional edition, you can use Permission Sets in 12.1 for User-level control or Sharing Settings in 12.2 for Organization-level control. 12.1. To Change Permission Sets for MME objects, navigate to Setup > Administer/Administration Setup > Manage Users and view a list of Users for your Salesforce organization. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 18

12.1.1. Click on a User s Full Name to view specifics for that User. Click the link at top for Permission Set Assignments and click Edit Assignments. 12.1.2. Select one or both of the Available Permission Sets and click the top arrow button to add to Enabled Permission Sets. This will add these permissions for this specific User in Salesforce. Email Messages View All - enables Users to view any Email Message. Email Messages Modify All - enables Users to modify (delete) any Email Message. 12.1.3. Click Save. 12.1.4. Repeat steps 13.1.1 through 13.1.3 for each User where adjustment to permissions is needed. 12.2. To adjust Sharing Settings, navigate to Setup > Administer/Administration Setup > Security Controls > Sharing Settings. 12.2.1. In the list you will see Email Message. If you would like to change the setting from Private to Public Read Only so all Users can see all email, Click Edit. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 19

12.2.2. In the list, use the drop down to choose change in sharing setting. Public Read Only is recommended. 12.2.3. Click Save. This completes set up of Match My Email. For assistance with set up or for questions, contact support@matchmyemail.com. A User guide and other documentation can be found at http://www.matchmyemail.com/support/. MultiMatch Set-Up Guide - Group/Professional RAE Internet Inc. 2015 20