Managed Backup Service Supported Platforms

Managed Backup Service Supported Platforms

2 Managed Backup Service Supported Platforms Updated: 16 th September 2009 InTechnology Supported Platforms The Managed Backup Service supports the following operating systems and applications. InTechnology will make all endeavours to support future versions of the operating systems and applications below. Other platforms and applications might be subject to a surcharge. Backup Software Agent Console - MS Windows Remote Agent Console Agent Agent - MS Windows 64-bit Desktop Agent Desktop Agent - MS Windows 64-bit Operating System Platform / Application Agent Console Software - Windows Server 2003 Standard/Enterprise (SP2), R2(SP2) x86, x64 - Windows XP Professional (SP3) x86, (SP2) x64 Enterprise (SP2) x86, x64 - Windows Server 2008 Standard/Enterprise/Datacenter (SP2) x86, x64 - Windows Server 2003 Standard/Enterprise (SP2), R2(SP2) x86 * - Windows Server 2008 Standard/Enterprise/Datacenter (SP2) x86 * Note: Requires IIS (v5.5 or above),.net version 2.0 and 3.5, ASP.NET, and SQL2005 Express, Standard, or Enterprise (SP2) Windows Agent Software - Windows Server 2003 Standard/Enterprise/Small Business Server/ Storage Server (SP2), R2(SP2) x86 - Windows XP Professional (SP3) x86 - Windows Vista Home Basic/Home Premium/Business /Ultimate/ Enterprise (SP2) x86 - Windows Server 2008 Standard/Enterprise/Datacenter (SP2) x86 - Windows Server 2003 Standard/Enterprise (SP2), R2(SP2) x64 - Windows XP Professional (SP2) x64 Enterprise (SP2) x64 - Windows Server 2008 Standard/Enterprise/Datacenter (SP2) x64 - Windows XP Home/Professional (SP3) x86 Enterprise (SP2) x86 - Windows XP Professional (SP2) x64 Enterprise (SP2)x64 Windows Agent Plug-Ins (Note: Windows Agent Plug-Ins are included in the Agent Installation Kit) MS Exchange Plug-In 32-bit - DR & MAPI, MS Exchange Plug-In 64-bit DR, DR (VSS) & MAPI, 64-bit (Included in Agent MS SQL Server Plug-In MS Exchange 2003 (SP2) is supported on: R2(SP2) x86 MS Exchange 2007 (SP1) supported on: - Windows Server 2003 Standard/Enterprise* (SP2), R2(SP2) x64 - Windows Server 2008 Standard/Enterprise*/Datacenter* (SP2) x64 MS SQL Server 2000 (SP4) x86 supported on: MS SQL Server 2005 (SP3) x86 supported on: - Windows Server 2008 Standard/Enterprise*/Datacenter* (SP2) x86 MS SQL Server 2008 supported on:

3 - Windows Server 2008 Standard/Enterprise*/Datacenter* (SP2) x86 MS SQL Server Plug-In SharePoint Plug-In Windows 32 -bit) SharePoint Plug-In Oracle Agent Plug-In - Windows (Included in Agent Cluster Support Plug-In Cluster Support Plug-In MS SQL 64-bit Server 2005 (SP3) Standard/Enterprise supported on: - Windows Server 2003 Standard/Enterprise* x64 Edition (SP2), R2(SP2) - Windows Server 2008 Standard/Enterprise*/Datacenter* x64 Edition (SP2) MS SQL 64-bit Server 2008 supported on: - Windows Server 2003 Standard/Enterprise* x64 Edition (SP2), R2(SP2) - Windows Server 2008 Standard/Enterprise*/Datacenter* x64 Edition (SP2) SharePoint Portal Server 2003 supported on: Office SharePoint Server 2007 supported on: Windows SharePoint Services (WSS) 3.0 supported on: ** Note: Requires MS SQL Native Client Office SharePoint Server 2007 supported on: - Windows Server 2003 Standard/Enterprise* (SP2), R2(SP2) x64 ** - Windows Server 2008 Standard/Enterprise*/Datacenter* (SP2) x64 ** Windows SharePoint Services (WSS) 3.0 supported on: - Windows Server 2003 Standard/Enterprise* (SP2), R2(SP2) x64 ** - Windows Server 2008 Standard/Enterprise*/Datacenter* (SP2) x64 ** ** Note: Requires MS SQL Native Client - Windows Server 2003 Standard (SP2), R2(SP2) x86 - Windows Server 2008 (SP2) x86 for: Oracle 8i (version 8.1.7 or greater), Oracle 9i, Oracle 10g - Windows Server 2003 Enterprise (SP2), R2(SP2) x86 - Windows Server 2008 Enterprise/Datacenter (SP2) x86 - Windows Server 2003 Enterprise (SP2), R2(SP2) x64 - Windows Server 2008 Enterprise/Datacenter (SP2) x64 Companion Products - Optional Open File Software for the Windows Agent OFM - Open File Manager (Not Included - Available as a separate install.) Supported on: Server 2003 x86 and x64 Standard/Enterprise, Small Business Server 2003 (and R2 versions), XP Professional, Server 2008 x86 and x64. Note: Vista is not supported. 3 rd party Software for the Oracle Plug-In for Windows Oracle Instant Client 32-bit 10.2.0.2 (Required for Oracle Agent Plug-In, downloadable from i365.)

4 Customer Supported Platforms The following operating systems and databases are not supported by InTechnology, but are can be backed by the Customer. Backup Software Agent - Linux - 32-bit and 64-bit (x64 processors only, not Itanium processors) VMware Console Plug-In and ESX Server Agent (package) Agent - HP-UX Operating System Platform / Application Unix and other Agents - Red Hat Linux Enterprise/Advanced Server ES / AS 4 (Update 5)* - Red Hat Linux Enterprise/Advanced Platform 5* - SUSE Linux Enterprise Server 9 (Update 4)* - SUSE Linux Enterprise Server 10 (Update 1)* - SUSE Linux Enterprise Desktop 10 (Update 1)* * With: /usr/lib/libstdc++.so.6 (libstdc++ 3.2.2 or greater) - ESX Server version 3.0 Console - ESX Server version 3.5 Console (Update 1 or greater) - vsphere 4 ESX Console - HP-UX 11i Agent - AIX - IBM - AIX 5L 5.2 * - AIX 5L 5.3 * - AIX 6.1 ** * Pre-requisites for AIX 5.2 and 5.3: IBM XL C/C++ Enterprise Edition V8.0 for AIX runtime environment with a minimum patch level of 8.0.0.4. ** Pre-requisites for AIX 6.1: IBM XL C/C++ Enterprise Edition V9.0 or V10.1 for AIX runtime environment (patch levels 9.0.0.2 through 10.1.0.0). Agent - Sun Solaris - Solaris 9 (patch 111711-12) - Solaris 10 (patch 119963-04) Note: 32 and 64 bit Solaris SPARC platforms are supported. Oracle Agent Plug-In (for Solaris) Agent - Novell NetWare - Oracle 9i (on Solaris 9 or 10) - Oracle 10g (on Solaris 9 or 10) Note: 32 and 64 bit Solaris SPARC platforms are supported. NetWare Agent Software - NetWare 6.0 (SP5) - NetWare 6.5 (SP7) Companion Products - Optional Open File Software for the NetWare Agent OFM - Open File Manager 9.601 (Not Included - Available as a separate install.)