FACT SHEET 2015 + PRICING Helping Australian and New Zealand Businesses Work Smarter Is CRM the Right solution for your Business? Are you still using Excel to run your business? Do you have ONE view of all your customer s data and interactions? Can this be shared with the rest of your team? Do you know what going on in the business with a click of a button? Are your marketing efforts being recorded and monitored against actual Sales? Are you having to key data into two systems?
What is Tall Emu CRM? Tall Emu CRM provides businesses with a powerful yet inexpensive CRM system with features that would usually only be available through either custom made solutions or ultra-high cost CRM solutions far out of reach of the average business. Many other CRM solutions are rigid or lack functionality, which results in the business making compromises against their original objectives. Tall Emu CRM gives a business a strategic impact by removing the usual barriers to entry that businesses face when contemplating systemizing their business processes. Customizable to any business regardless of business model Ease and speed of implementation - operational in a day. Automation and integration gives real day-one productivity benefits; therefore easier for business justification. Yes, I would definitely recommend Tall Emu CRM. They are honest, reliable, hard working, do what they say. It is great being able to deal with the Principals rather than staff who keep changing.we want them to be in business for a long time. Sharon Austin General Manager Peer Support Australia Cost because it negates the usual development cost associated with process customisation. Easy migration using our migration wizard for various branded CRM solutions that might be used. E-commerce enabled Shopping cart, web forms all integrated and synchronised with the CRM out of the box makes trading online a seamless process. Tall Emu CRM CLIENT TESTIMONIAL REQUEST A DEMO OR ASK A QUESTION CRM for Australia (02) 9299 9959 sales@tallemu.com www.tallemucrm.com CRM for New Zealand (09) 88 77 200 david.white@tallemu.com www.tallemucrm.co.nz
Benefits of Tall Emu CRM are: Improved Customer Service delivery Tall Emu CRM (TECRM) software gives your customer service centre, support and sale staff access to all the information regarding customer histories, be it emails, calls or transactions. You don t have to know the customer personally to get their background, as all information about that client is now shared. Increase Revenue and number of Sales With TECRM, sales staff can better manage their prospects and activities, and close their deals faster. Additionally it can help sales reps identify new opportunities, and improve their ability to up-sell and cross-sell to customers (it costs a business 8 to 10 times more to acquire a new customer than to keep an existing one, according to the 2006 report by DM Review). Transparent Sell Pipeline and Forecasting A CRM solution also gives the manager of a sales team increased visibility into pipelines and forecasts, and can help them more accurately assess and track sales rep s performance. Reduced Costs & Improve Internal Productivity Most businesses are challenged by managing the disconnected and inefficient customer-facing processes that exist across the business. With TECRM these activities can be tightly integrated and streamlined, which can optimiseresources and increase productivity. CASE STUDY Education course provider needed to centralise their data, reduce manual processes through integration & automate of tasks & systems. THE ISSUES There were too many systems needed to manage the business; none of which interacted with each other. Additionally, their website required complex data-entry to publish information. This resulted in much double, or even treble the entries of data. THE SOLUTION Tall Emu CRM helped to consolidate and automate their business. Their old accounting system was replaced with MYOB which Tall Emu CRM can automatically update. Information which was manually entered and maintained, such as customer s status, was automatically managed based on subscription, course enrolments, product purchases and payment history. And the data from the old systems were migrated into Tall Emu CRM. The website was enhanced to include a shopping cart that allowed customers to order products and book courses. The cart is managed in Tall Emu CRM and all activity is automatically synchronised back to Tall Emu CRM. TESTIMONIAL Q: What benefits have you gained since installing Tall Emu CRM? Less duplication of work. Able to track teacher movement between schools. Cart facility on website - makes us look technologically savvy.
Tall Emu Mobile CRM Have your critical customer data on your smartphone to view, edit or add while you are on the go. Includes smart geo-location features like find my nearest customers and it tells you how to get there, plus geo-tracking for real time updates of staff location and activity location tracking. Intelligence in Your Inbox When your clients and leads email you, Tall Emu's Inbox 360 Outlook plugin shows your team critical information about their relationship with them at a glance. Which people in your company normally deal with them? Do they have open accounts, support tickets or opportunities? What recent communication has there been and what does the sales history look like - Tall Emu CRM shows it all. Automate Call Logging in CRM Any call made or received can be logged automatically in the CRM. The activity is time and date stamped and stored in CRM automatically against the customer. Automatic call logging requires no extra effort from the salesperson. Everything is taken care of automatically meaning nothing will be forgotten or entered in the CRM incorrectly. Easy Email Marketing Tall Emu CRM features powerful email marketing capabilites that lets you design email campaigns based on templates created by us, you, or your own preferred agency. It's powerful, allowing you to quickly send thousands of emails, yet inexpensive to operate. Reports on email activity pulled back into the CRM contact records automatically. A
Accounts Link Tall Emu CRM talks to your accounting system to share data about customers, sales, products and payments. The connection allows historic data to be available to your sales team, as well as updating your accounting system when new customers are created and new sales are made. EXO BUSINESS R QuickBooks business software Get Paid Faster Our powerful automation solution includes automated invoice reminders sent from your CRM directly to your clients. Asking people to pay their account works - take this repetitive task away from your team and have the system do it for you, saving time and money and ensuring it is done. $ $ $ Quote Faster, Sell More The faster you get back to prospective clients, the more likely your quote is to be accepted. Tall Emu CRM streamlines the quoting process, and if you are currently quoting based on formulas in Excel spreadsheets we can streamline this and make it go away. Ver 3.1 $ Follow Up Every Lead Make the most of your valuable sales leads with Tall Emu CRM. Our powerful automation tools let you schedule rule-based follow up of your sales leads, including emails sent directly to the lead on a drip-feed, or reminding your sales team to follow up (inlcuding automatically scheduling calls).
Visualise with Dashboards Designed specifically for sales teams and business owners to keep everyone motiviated and informed. Over 100 pre-built "widgets" to show a variety of sales, performance and operational data in an easy-to-digest format. Loading... Save Time and Money If re-keying of data between databases, excel spreadshets and your accounting system cause inefficiencies in your business, Tall Emu CRM can help. We link with all major Australian accounting companies to eliminate the re-keying of data. Tailored to Your Needs Tall Emu CRM is packed with features, but every business is different. That's why Tall Emu CRM is easy to customise, easy to extend, and easy to automate to suit your precise needs. You can use it right out of the box, or engage our business consulting team to help you implement a system that drives your business forward. Set Up Targets and KPI Reports in 5 Minutes Set targets in CRM over any element of your business - sales, operations, telemarketing, number of calls - you name it, it can be done. More importantly - it can be done by you, in just a few minutes - and be scheduled to be sent to your inbox on your schedule.
Sell Online Our shopping cart allows you to Sync product date from CRM up to the web to create online brochures, quotes or online stores. Data is seamlessly synchronised with CRM (and then your accounting system) to remove any redundant data entry and give one common price list throughout your business - a huge time saver and efficiency boost. All Your Data in One Place... One central source of business data - say goodbye to Excel spreadsheets or inefficient accounting systems! Tall Emu CRM centralises your data in one system and shares it with your team. We play nice with other systems too, so we can share and sync data without re-keying or import and exporting excel lists. Dashboards Grids Reports Lead Generation and Attribution It possible to have your website send webform data or shopping cart sales directly to your CRM; automatically. You can also have product data, pricing levels from CRM published up to the web. We remove redundant data entry and we can even send completed sales to your Accounting systems. In addition we can show you how people found you so that you can have full lead and sale attribution reporting so you ll know where to spend your marketing dollars. Cl ckstream Ver 3.1 Managing Data Tall Emu is developing simple migration tools to allow data to be easily imported from other CRM providers. If you're already running CRM and thinking of upgrading to Tall Emu CRM this could be the fastest way to get your data in. Ver 3.1
Testimonial We absolutely love our new website! Not only does it look beautiful, but it also is technically superior and incredibly functional, as it interfaces with our Tall Emu CRM.his has truly been a team effort drawing from the wealth of knowledge, expertise, talent and passion. Samantha Peters, Sales and Marketing Manager, Pastabilities Yes, I would definitely recommend Tall Emu CRM. They are honest, reliable, hardworking, do what they say. It is great being able to deal with the Principals rather than staff who keep changing. We want them to be in business for a long time. Sharon Austin, General Manager, Peer Support Australia Tall Emu have a wide range of experience in the development of business systems which has proved very valuable to Firstfolio in enhancing our business automation and online systems. We would highly recommend them. Linda Cooper, Firstfolio What s especially impressive about the talk and actions emanating from Australia-based Tall Emu is a strong corporate culture that values communication, honesty, a willingness to talk openly about problems, a responsive attitude, open-mindedness, and respect. I m not sure how to say this, but I trust Tall Emu to do the right thing. I can t remember the last time I felt that way about a software company in the post-microsoft-antitrust era. Scot Finnie, Editor in Chief, Computerworld Tall Emu developed a superior reporting solution that exceeded our company s objectives and expectations. Their expert guidance through the project was invaluable. Rachel Pirie, Group Director of International Sales & Marketing, Staywell Group After working with Tall Emu for close to 2 years I can honestly say that the Tall Emu CRM package on offer is excellent value for money. In addition, the ability to make minor design changes and additions has saved us a substantial amount in post development costs. AIS Brokers
Tall Emu CRM Product Line-Up We now have a CRM solution for small business, medium business and large size business. As our software is tailorable to any business model it s suitable for all industries types. We highly recommend a demo especially for the businesses that need a niche solution that other CRM/ERP vendors can t accommodate. Small Business Basic CRM for servicing customer, running sales & marketing team. Professional Full CRM capabilities for smart forward looking businesses. Mini ERP High selling & fast moving businesses that need more integration & customisation. Unlimited Number of Users Unlimited Number of Users Unlimited Number of Users Pay Monthly $25 AUD *annual contract, Pay Annually $19 AUD *paid annually, Pay Monthly $39 AUD *annual contract, Pay Annually $29 AUD *paid annually, Pay Monthly $79 AUD *annual contract, Pay Annually $59 AUD *paid annually, Includes the following features : Contact & Companies Activities Opportunities Marketing Report Designer Studio/Customising. Outlook - Inbox 360 Account Sotware Link - Basic Get even more : Quoting Project Management Webforms Clickstream KPI Reports Products - Limited. Documents Account Sotware Link - To Quoting Get Everything : Selling Shipments Invoicing Payments Purchasing Assets Shipments. Stock Control Add-ons:. Phone Integration Dashboards. POS Tall Emu CRM Add-ons Mobile CRM Phone Integration Dashboards Have your critical customer data on your smartphone to view, edit or add while you are on the go. Includes smart geo-location features like find my nearest customers and it tells you how to get there, plus geo-tracking for real time updates of staff location and activity location tracking. Our new phone link tracks and logs calls automatically inside CRM saving you the frustration of trying to manually record each call. Informative popup screens also give you critical information about callers to make sure your team are ready for business. Tall Emu Dashboards allows non-technical users to create interactive, real-time dashboards in just a few minutes. Display them on a flat-screen in your sales and customer service areas or on smaller screens on the desks of your executives. Included FREE as part of office licence. $20 per Field User Access / per month $9.50 AUD plus $50 per site (*paid annually) $66 AUD price per site per month (*paid annually) Point of Sale Tall Emu Point of Sale is a new Add-on which allows fast sales at the counter. Our Point of Sale application links directly with Tall Emu CRM pulling in pricing, customer accounts and products to the register area. $25 AUD price per computer per month (*paid annually)
All Features by Products Ver 3.1 Small Business Professional Mini ERP Contact & Companies Activities Opportunities Marketing Report Designer Studio/Customising Outlook - Inbox 360 Limited Accounts Sotware Link Company & Contact only To Quoting Full Selling Quoting Project Management Webforms Clickstream KPI Reports Products Limited Full Full Documents Business Automation Purchasing Assets Shipments Stockcontrol Campaign Monitor