Terminal / Account Set-up Form TS1001 Revised November 2011 1
Terminal/Account Set-up Form: Top Portion Merchant: Fill in the merchant s Doing Business As (DBA) name. IBM: The name of the Independent Business Manager (IBM) requesting the terminal file build or account set-up. IBM Phone #: The IBM s daytime contact phone number. Select applicable boxes: Lease select for new account lease or add-on lease. Conversion select when reprogramming the merchant s existing terminal. Sale select for Replacement Terminal Program (RTP) or sale of equipment. Addition select for existing merchants with add-on equipment. Replace/Swap select for defective replacement or swapped equipment. File Change select for requests for all file build changes. 2
Shipping/Installation Instructions Estimated Install Date: Shipping Instructions: Merchant email: If you have set an appointment with the merchant to install the equipment, please fill in that date. Once the merchant account has been approved, you will receive an email from Corporate indicating the estimated shipping time frame. If you have any concerns about the installation date, please call Corporate. Fill in the contact person and phone number for the merchant. Please verify that the merchant s delivery address (including zip code) is accurate to avoid delay in delivery. Shipments are sent directly to the merchant via two (2) day FedEx delivery. The merchant s welcome kit is included d in the shipment box or, in the case of conversions, sent via USPS first class mail to the address indicated. An email address is required for payment software, virtual terminals and gateways. Please note that virtual terminal emails all sales receipts to the email address provided. d 3
Equipment Information List all the equipment that the merchant will use to process payments in this section. Equipment Type: Serial Number of Equipment: Fill all model types of equipment (terminal and peripherals) the merchant will use to process payments. Peripherals include: Pin Pad, RDM imager or reader for check processing, keyboard/swipers for virtual terminals/payment software. Conversions of existing equipment (terminal/peripheral) p fill in the full serial number. Pin Pad encryption key is required. Pin Pad must be PCI DSS compliant: FDMS (or FDC), #300 TDES encryption. Leases & RTPs serial number of the equipment will be assigned by Corporate. SIM #: All wireless terminals require a SIM card. Please include existing SIM# for conversions. 4
Connectivity / Buy-Out Connectivity: Select the method of processing. Dial (telephone line should be a dedicated line). Confirm whether or not a pre-dial prefix (i.e. 8 or 9) is required to obtain dial tone on line. IP communicates via Internet cable. IP files also have dial back-up built into the download. Wireless and Bluetooth, list current provider, SIM# and merchant s email address. Software and Gateway Software: Please obtain as much information as possible including: version type/number, serial number, current provider. List the merchant s email address for notification of set-up from third-party vendor. It is important to note whether or not the merchant accepts payment via Internet. List the website. Typically all payment software/gateway software are boarded on Nashville or North platforms. Please allow additional 48 hours for file build request on additional platforms. Buy-Out: Call Corporate for approval on all Buy-Out Amounts. Lease If there is an existing lease that will be paid off through the signing and funding of a new lease the payoff amount is entered here. (Payoff information must be verified with existing leasing company) Processor If the merchant has an Early Termination Fee ( ETF ) with current processor that will be considered in your proposal amount agreed upon amount is listed here. 5
File Build Information All Files All Files: Selection to add any of the following options: Auto-Close Time Highly recommended! If merchant forgets to close the batch, the transactions will downgrade d and higher h processing rates are charged. Enter the specific time the batch will automatically close at the end of the business day. Accept Duplicates Allows a customer to use the same card & same amount under a certain time limit. This option defaults to NO if unselected as a protection for the merchant. Detail Report Does the merchant want the batch report to display a detailed report of the transactions in a batch by card type, detail server #, table #, etc? If so, select Detail Report. Please note detail reports will use a lot more terminal paper than regular batch reports. Pin-Debit Does the merchant offer a device for the customer to enter their Personal Identification Number ( PIN ) when using a debit card? If so, select Pin-Debit. Cash Back Max. Does merchant want a maximum value? If so, enter $ amount. Fraud Additional fraud setting prompting merchant to key enter the last 4 digits of a card. Default settings: Please note default settings have more to do with reducing risk and qualifying a transaction for the best Interchange rate. AVS (St & Zip) Address Verification Service. Card-Not-Present fraud setting prompting merchant to key enter the street number and zip code for the customer s billing address of the credit card. CVV2 Card Validation Code 2. Card-Not-Present fraud setting prompting merchant to key enter the three-digit code printed next to the card number in the signature panel of the credit card. American Express has four-digit code on the front of the card. AVS (Zip Only) Card Present fraud setting prompting merchant to key enter the zip code for the customer s billing address of the credit card. Check for Duplicates Fraud setting prompting merchant that the same card is being used within a certain time frame. 6
File Build Information Omni 3730/Vx510 or Omni 3750/Vx570 Omni 3730/Vx510 or Omni 3750/Vx570: Passwords: Sales Receipt Header: Sales Receipt Trailer: Also known as Footer. Additional Info: Dial Only Select if connectivity method is only telephone connection. Dual Comm Select if connectivity allows telephone and IP connections. Smart Card Select if terminal is smart card ready. Prompt Customer Rcpt. Select if merchant wishes have the option to print a sales receipt. The merchant has the option of requiring passwords to allow for certain types of terminal functions. Manager passwords can be set for all transactions, voids, returns and settlements. Select the box and list the desired password. Unless otherwise states, the Sales Receipt Header defaults with the following: Line 1 Merchant s DBA Name Line 2 Street Address Line 3 City, State, Zip Line 4 Phone Number Unless otherwise stated, the Sales Receipt Trailer defaults with the following: Thank You For Your Business. You may customize the Trailer up to 5 lines depending on the terminal. Use this area to convey any additional information regarding the terminal setup or merchant account. For example: Modem Volume Setting (Off/Low/High), Enable Print Cardholder Agreement Notice on Receipt, Recurring Payments. 7
File Build Information Retail & Restaurant Retail: Restaurant: Tips If enabled, will add tip line for retail businesses such as spas, nail & hair salons. Invoice # If enabled, the terminal will prompt for an Invoice # on all transactions. Order # If enabled, the terminal will prompt for an Order # on all key entered transactions. Multi-Merchant FD300 & VX510 terminals can prompt & process more than one merchant ID. Tax Exempt If enabled, terminal will NOT prompt for tax amount automatically when a Commercial card is entered. Commercial cards is a term that encompasses 3 types of cards (Business, Corporate and Purchase). Commercial cards require the entry of sales tax. Purchase Cards Purchase cards are used as a replacement for conventional purchase orders and check payments. Select to enable if your merchant accepts purchase cards. If enabled, additional data is required for the transaction to qualify for the best Interchange rate (i.e., Tax Amount, Invoice # and/or Order #). Tips If enabled, will add tip line for restaurant businesses. Server # If enabled, the terminal will prompt p the server to enter their ID number. Table # If enabled, the terminal will prompt the user to enter a table # associated with the transaction. Settle with Open Tips If enabled, terminal will close batch with open tips. Settle with Open Tabs If enabled, terminal will close batch with open tabs (sales tickets). Additional functions can be added such as: Enable Suggested Tip, Enable Print Open Tab Receipts, Enable Tip After Sale, Allow Different Card Tab Close, Enable Bypass Tip. 8
Entitlements These entitlements correspond with items listed on MPA. Capture existing entitlement numbers and information to set-up account. American Express Existing Gift Card Program Existing Check Services NEW Amex OnePoint Select to set up new account. NEW Amex ESA Select to set up new account. Existing Amex Select if merchant already has an existing Amex ESA/Pass Through account. Enter the Amex Service Establishment (SE) number. Contact Corporate Office to determine whether or not an existing gift card program can be converted. Obtain the name of the gift card vendor and existing entitlement numbers. Contact Corporate Office to determine whether or not an existing check services program can be converted. Obtain the name of the check services vendor and existing entitlement numbers. 9
Services w/fees These services correspond with items listed on MPA. As a reminder these services have set-up and/or monthly fees assessed. Wireless (Set-Up Fee): Wireless (Monthly Fee): $25.00 per month. Global Gateway (Set-Up Fee) Global Gateway (Monthly) emerchantview Software Debit Access $99.00 Wireless Set-Up Fee on all Conversions (includes 1 st month wireless fee). $0.00 (Waived) New Leases. $39.95 Global Gateway Set-Up Fee. Must also include monthly gateway fee. $7.50 per month. $5.95 per month. Varies per product, call Corporate for details. $5.00 per month. 10
Services w/apps These services correspond with items listed on MPA. As a reminder these services require a separate Third-Party Vendor Application. Check Services Cash Advance Gift Cards Add-On Lease (Existing MID) WEX/Voyager Other TeleCheck is 3 rd party on MPA. EZ Check and Cross Check have separate applications. First Data Merchant Cash Advance application. First Data Gift Card Application and Set-up sheet. First Data Global Leasing Agreement for add-on leases for existing merchant. Wright Express / Voyager 11