WYOMING TOTAL POPULATION HEALTH MANAGEMENT AND UTILIZATION MANAGEMENT PROGRAM OVERVIE W M A Y 2 8, 2 0 1 5
WY Health Get Plugged In Program 2 Integrating Utilization Management (UM), Care Coordination (CC), Disease Management (DM) and Case Management (CM) into one product/program Case management is a critical component of the overall integrated care management program Inclusive of both behavioral and medical conditions The program assist Medicaid clients requiring care coordination as well as clients with multiple or complex conditions; helping them navigate the health care system; and adopting strength based self-management practices Program Outcome Goals: Decrease emergency room visits Decrease hospital admissions (preventable) Decrease hospital readmissions Improved health status
Weight Management Programs Weight Management Program for Adults FitLogix Criteria for program: Desire to lose 5% (or more) of current body weight 18 years of age or older 12 month commitment Access to computer with high speed internet Clinically appropriate Program Components FitLogix Health Coach FitBit and Digital Scale provided Healthy Habits Criteria for program: 18 years of age or older 3 6 month commitment Program Components Frequent telephonic teaching and support Nutrition/weight reduction strategies, tips and support Weekly client centered goals 3 Weight Management for Youth Back in Whack Criteria for program: Ages 6 18 Adult participates with child 2 6 month commitment Have access to a DVD player Program Components Regular interaction with WYhealth care manager Educational materials Incentive
Choice Rewards Diabetes Incentive Program Choice Rewards provides education, support and accountability through one-on-one care manager coaching, educational materials and telephonic interaction. The goal of the program is to provide Medicaid clients who have a diagnosis of diabetes with knowledge, skills, motivation and tools to help them make life style changes and adopt long-term habits for managing their diabetes. Criteria for program All Medicaid patients with a diagnosis of diabetes Engagement in WYhealth Diabetes Care Management Completion of assessments with questions asked by WYhealth care manager Program components Clients engage in a year long diabetes program focused on health risk identification, self management practices and addressing mental and emotional aspects associated with diabetes Wyhealth care managers provide phone coaching sessions Incentives are available to those that are 18 and older that meet criteria 4
24/7 Nurse Line: Support Services 5 Medicaid clients may call a nurse 24 hours a day seven days a week at no cost to ask questions about health problems or discuss a need to go to the Emergency Department Due Date Plus App: Free for all Wyoming pregnant women Week-by-week guide What to expect Look up symptoms
Pay 4 Participation The P4P program allows Medicaid providers to receive reimbursement for: Providing health education to Medicaid clients with chronic illnesses Referring clients to the WYhealth Care Management program 6 The program gives healthcare providers additional support to help clients live healthier lives and prevent costly complications associated with chronic disease. The primary goals of the program include: Preventing gaps in care Improving clinical outcomes Promoting compliance with plans of care Reminders for annual preventive screenings When a client is referred, a care manager will contact the client and complete an assessment. The individualized care management program will include reminders to: Receive annual preventive screenings Make follow-up appointments with their provider as needed Comply with their plan of care
WYhealth Contact 7 Telephone - 888-545-1710 Website www.wyhealth.net info@wyhealth.net
HEALTH HELP 8 6/10/2015
Authorization Process Change Effective June 1, 2015, authorizations will be required for Advanced Imaging Services (CT/CTA/MRI/MRA/PET/CNUC) Radiation Therapy (2D3D/BRAC/STER/PROT/IMRT/IGRT Cardiology Diagnostic Cardiac Services Catherterization/Cardiac Devices/Implantable and Wearable Devices/Echo 9
Authorization Process Change List of CPT Codes are available at www.wyhealth.net/cardiology_radiology.html Claims for these services will require authorization for DOS 6/1/15 forward Authorization numbers are to be requested by the referring provider and provided to the rendering facility 10
Authorization Process Change Radiology, radiation therapy or cardiology services rendered in an ER setting that are determined to be non-emergent or elective (in accordance with WDH Policy and NUBC guidelines), will require an authorization through HealthHelp When services are provided after hours, the consultation may occur after service delivery and authorization will be issued retrospectively with appropriate documentation. Services that are emergent do not require an authorization 11
Authorization Request Notification Process Internet/Web: www.wyhealth.net/cardiology_radiology.html Fax: 1-866-778-6483 (form on website) Phone: 1-888-545-1710 prompt 4 Hours: 6:00AM 6:00PM MST (after hours requests can be submitted via the web or fax) 12
Contact Information Provider Support Xerox (WYhealth) Morris McGaugh, Morris.McGaugh@xerox.com 307-554-0317 Network Relations Consultant HealthHelp Andre King kingan@healthhelp.com Office (281) 582-1741 Client Manager - HealthHelp Michael Ideson idesonm@healthhelp.com Office (281) 582-1710 13