Carewise Health personal health management

Transcription

1 Carewise Health personal health management Your guide to a healthier tomorrow National Elevator Industry Health Benefit Plan

2 Live well Have you tried to improve your health in the past, yet didn t achieve your goals? For many, the biggest obstacle to healthy living is trying to change alone. No matter where you are today, you can reach a healthier tomorrow with the Carewise Health* Personal Health Management program provided to you, for no additional cost, by the NEI Health Benefit Plan. Carewise Health offers information, tools and support focused around a single goal: helping you live a healthier life. And most of all, you re not alone! Confidential Empowering Supportive Carewise Personal Health Management CHAPTER 2 * Carewise Health is a personal health management program administrator.

3 What is Personal Health Management? Make better choices for better health...2 Receive one-on-one help for long-term conditions...4 Get the best care based on your coverage...8 To reach the Carewise Personal Health Management program, call

4 Make better choices for better health Personal Health Management is a free, confidential program provided by Carewise Health. It s built around a simple idea: Today s choices affect tomorrow s health. So, we help you make the best decisions to enjoy a healthier future! It s not just major decisions, like having surgery. Everyday choices matter, too. What do you have for lunch? Do you go for a walk or watch TV after dinner? While it can be hard to know which options are right for you, it can be even harder to break free of unhealthy habits. That s why this program can make a real difference in your life. You now have direct access to our team of personal health coaches and health educators. These specially-trained healthcare experts will work with you to create and follow a personal plan to better health. With Personal Health Management, help is always one phone call away! 2

5 Health is not simply the absence of sickness. [ Hannah Green ] We protect your privacy Health is a very personal matter. Carewise Health understands that, so we fiercely protect your privacy. We are a fully-accredited, independent, third-party administrator. You can rest easy knowing that any health information you share is confidential, protected by federal law, and cannot be given to anyone (including the NEI Health Benefit Plan) without your permission. Enjoy a healthier tomorrow Personal Health Management supports, but does not replace, your doctor s care. For diagnosis and treatment, always consult your healthcare provider. Keep reading to learn about all of the valuable services available to you. By using them, we can help you make better choices for better health today. Personal Health Management offers free, confidential health improvement services. Each one can be a piece of your personal plan to better health. Once you see the big picture, you can take action! * Carewise Health is a personal health management program administrator. 3

6 Receive one-on-one help for I m a great believer in luck, and I find the harder I work, the more I have of it. [ Thomas Jefferson ] It can be confusing, frustrating, and difficult to manage a long-term condition. That s why people say that Carewise Personal Health Programs are a welcome source of support. These free, confidential programs are designed to improve your health and quality of life. Personal Health Programs Carewise Health may invite you to join if you or an eligible dependent are living with (or at-risk for): asthma atrial fibrillation COPD (emphysema or chronic bronchitis) coronary artery disease, high blood pressure, high cholesterol diabetes heart failure low back pain Personal Health Programs empower you to be an active member of your healthcare team and effectively manage long-term conditions. 4

7 long-term conditions Tailored to your needs Each Personal Health Program is tailored around your unique needs. This Program not only helps you manage a specific condition (such as asthma, COPD, diabetes or heart disease); it also helps you set and achieve key goals that are important to your overall health. You ll work one-on-one with a personal health coach, a registered nurse with expertise in your condition. Together, you ll develop a care plan to help you: understand your current health status set personal goals for improving your health and quality of life get the right tests and treatments for your condition change your lifestyle to better manage your health be an active member of your healthcare team to get the best treatment avoid potential complications of your condition Health coach access Personal health coaches are available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. If your personal health coach can t take your call during that time, a team of other health coaches will be happy to assist you. After-hours calls will be routed to the Carewise Health Line, where an experienced registered nurse will assist you with immediate needs. 5

8 become Program support As part of the Carewise Health program, you will receive quarterly newsletters and if working with a health coach, you will receive a workbook and a personal journal specific to your condition to help guide you on your path to healthier living. Stay healthy and feel better even with a chronic condition 6

9 When major health problems arise, Carewise Health helps you achieve the most important goal of all the best health outcome possible. Accidents happen No matter how well you care for your health, an accident or sudden illness can catch you off guard. That s when it s nice to know you can count on Carewise Health. Our personal health coaches help people get through complex or major health issues such as cancer, kidney disease, obesity or depression. Often, there s a maze of healthcare providers, tests, treatments and services to navigate. In such hectic times, it s important to take control from the very start. That means ensuring everyone is working together on a clear and focused treatment plan that promises the best possible outcome for you. Carewise Health is on the case When you need us most, we assign a specially-trained personal health coach (backed by our team of board-certified physicians) to see you through. Your health coach will form a personal relationship with you and your family, helping to: answer questions about your diagnosis or treatment options. keep all healthcare providers on the same page to avoid unnecessary tests or treatments. get you the recommended care based on expert guidelines. coordinate your benefits so you receive all the help available to you. Finally, your Carewise health coach will not only keep you in control of your care and informed of your progress, but will also help you stay focused on the most important objective of all achieving the best possible health outcome. Whether you think that you can, or that you can t, you are usually right. [ Henry Ford ] 7

10 Get the best care based on your coverage Healthcare is filled with conditions, tests, medicines and procedures. How can you know that you re getting the best care at the right cost based on your health coverage? By working with Carewise Best Practices. Carewise personal health coaches work to make sure you get the best result. And we re always at-theready to take questions from you or your healthcare providers. Our skilled health coaches provide prompt, impartial evaluations as to whether a planned treatment is covered under your benefits and follows expert guidelines. They ll also refer you to any Personal Health Management programs that can help with your health issues. Plus, we have special expertise in managing lengths of stay in a hospital or other facility and facilitating alternative or out-of-network care. Since Carewise Health is independent and impartial, we serve the best interests of your health and your wallet. That s maximizing your health benefits! 8

11 Carewise Health Ralph Waldo Emerson once said, The world makes way for the man who knows where he is going. With that in mind, where are you heading? If things stay the same, what could your life look like in the coming months, years, and even decades? Today, you have a choice to make. And it could impact your life for a long time to come. Our hope is that you ll choose a healthier future by taking full advantage of the Carewise Health Personal Health Management program! 9

12 personal health management 2011 NEIHBP30202