Contact: Computer Information Technology Department 617-228-2370 itcareers@bhcc.mass.edu bhcc.mass.edu/citprograms Bunker Hill Community College Charlestown Campus, Room B101E 250 New Rutherford Avenue Boston, MA 02129-2925 bhcc.mass.edu Bunker Hill Community College Computer Information Technology Stackable s U.S. DEPARTMENT OF LABOR DISCLAIMER This workforce solution was funded by a grant awarded by the U.S. Department of Labor s Employment and Training Administration. The solution was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability or ownership. AFFIRMATIVE ACTION and EQUAL OPPORTUNITY POLICY Bunker Hill Community College is an affirmative action/equal opportunity institution and does not discriminate on basis of race, creed, religion, color, sex, sexual orientation, gender identity or expression, age, disability, genetic information, maternity leave, and national origin in its education programs or employment pursuant to Massachusetts General Laws, Chapter 151B and 151C, Title VI, Civil Rights Act of 1964; Title IX, Education Amendments of 1972; Section 504, Rehabilitation Act of 1973; Americans with Disabilities Act, and regulations promulgated thereunder, 34 C.F.R. Part 100 (Title VI), Part 106 (Title IX) and Part 104 (Section 504). All inquiries concerning application of the above should be directed to Thomas L. Saltonstall, Director of Diversity and Inclusion, Affirmative Action Officer, and Coordinator of Title IX and Section 504, at 617-228-3311, 250 New Rutherford Avenue, Room E236F, Boston, MA 02129. When a student or employee believes s/he has been discriminated against based on race, creed, religion, color, national origin, age, sex, gender identity, genetic information, maternity leave, sexual orientation or disability status, the College s Affirmative Action Plan provides an informal complaint process and a formal grievance process which may be accessed by any member of the College community. For more information, or for a copy of the plan and/or grievance procedure, contact Thomas L. Saltonstall, the College s Affirmative Action Officer at 617-228-3311. 2013-2014
Contents Computer Information Technology at BHCC.............. 2 Stackable Certificates.......................... 3 Cisco Systems CCNA.......................... 4 Computer Forensics........................... 6 Database Support Specialist....................... 8 Information Technology Security Essentials...............10 Microsoft Applications Support Specialist............... 12 PC Hardware Support Specialist.....................14 BHCC also offers certificates and degree options in Computer Support Specialist, Excel Application Support Specialist, Health Information Networking, Network Technology and Administration, and Object Oriented Computer Programming and Design. For information on these programs, see bhcc.mass.edu/citcertificates or e-mail: itcareers@bhcc.mass.edu 1
Computer Information Technology at Bunker Hill Community College The Computer Information Technology Department (CIT) at Bunker Hill Community College has a three-pronged mission. It supports the IT components of the College s General Education offerings across divisions, departments and campuses, as well as through interdepartmental collaboration; it prepares an IT workforce through certificate and associate degree offerings; and it provides IT students with seamless transfer opportunities to related degree programs. For an overview, see bhcc.mass.edu/citcertificates Stackable Certificates The Computer Information Technology Department now offers stackable certificates. This means students can be credentialed at several points in their programs. Completion of a first-level stackable certificate enables students to enter the workplace as they continue to work their way up to an associate degree. Students can also add a stackable certificate from another concentration to their degree options; for example, Network Technology majors may add a stackable in Computer Forensics to widen their skill set. 2 3
Cisco Systems CCNA (Cisco Certified Network Associate) This is a Fast-Track CCNA designed for those students interested in pursuing a career as Cisco Systems Networking Specialists. All course work is offered through the internationally recognized Cisco Systems Networking Academy. Students interested in the Cisco Health Information Networking Option should take CIT279 Cisco Security and CIT277 Health Information Networking in addition to the courses listed for the CCNA Certificate. Apply for positions as entry-level network technicians. Qualify to take the Cisco CCNA Certification Examination(s). According to Indeed.com, the average Cisco CCNA salaries for job postings nationwide are 29 percent higher than average salaries for all job postings nationwide. As of June 24, 2013, a Cisco CCNA salary averages $82,000 per year. Applications/Concepts or Information Technology Problem Solving or PC Hardware and Software Introduction to Networking Routers and Routing Basics Switching Basics and Intermediate Routing CIT 110 or CIT 113 or CIT 182 3 ESL 098 or RDG 095 or placement CIT 162 3 CIT 110, CIT 113, CIT 120 CIT 167 3 CIT 162 CIT 267 3 CIT 167 WAN Technologies CIT 274 3 CIT 267 IT Career Exploration CIT 502 1 Network Technology and Administration Option (A.S. Degree) (64 credits) Network Technology and Administration (29 credits) Cisco Systems CCNA 4 5
Computer Forensics Computer forensics is the name of a field of study and practice that incorporates many areas of expertise including but not limited to hard drive and mobile device analysis, and computer crime investigation. This certificate provides Information Technology and Criminal Justice professionals the opportunity to acquire basic knowledge, training and skills in computer forensics. Image and analyze the evidence found on a hard drive including file system analysis. Analyze digital evidence including evidence found in the seizure of cell phones, PDA s and other mobile devices. This certificate program is designed to align with law enforcement, public safety, private industry and homeland security needs to ensure consistent, current and flexible training in the emerging technology field of computer and digital forensics. According to Indeed.com, the average computer forensics salaries for job postings nationwide are 37 percent higher than average salaries for all job postings nationwide. As of June 24, 2013, a computer forensics salary averages $87,000 per year. Introduction to Computer Forensics PC Hardware and Software Windows Operating Systems Advanced Computer Forensics Cyber Crime in Today s Society IT Career Exploration or Batch File Processing CIT 121 3 CIT 110, CIT 113, CIT 182 3 CIT 268 3 CIT 110, CIT 113, CIT 221 3 CIT 121, CIT 268 CRJ 245 3 ENG 111, CRJ 101, or CRJ 103 or Instructor permission CIT 502 or CIT271 Digital and Computer Forensics and Investigations Option (A.S. Degree) (66-69 credits) Computer Forensics (27 credits) Computer Forensics 1 6 7
Database Support Specialist This option prepares students to become database and spreadsheet support technicians who work with users to identify their needs as well as design and program reports and forms to meet those needs. Design and code complex queries. Support desktop security functions. Support Excel and Access functions. Graduates of this program qualify for entry-level database and spreadsheet support positions in a wide range of organizations. According to Indeed.com, as of June 24, 2013, a database support specialist salary averages $54,000 per year. Applications/Concepts or Information Technology Problem Solving or PC Hardware and Software Principles of Internet and Info Security Database Design with Access CIT 110 or CIT 113 or CIT 182 3 ESL 098 or RDG 095, ENG 090 and RDG 090 CIT 118 3 CIT 110, CIT 113, CIT 120 or CIT 128 3 CIT 110, CIT 113, CIT 120, CIT 120 or SQL Programming CIT 236 3 CIT 110, CIT 113, CIT 120 or Decision Support Using MS Excel IT Career Exploration CIT 502 1 CIT 234 3 CIT 110, CIT 113, or Database Programming and Administration Option (A.S. Degree) (62 credits) Database Support Specialist (28 credits) Database Support Specialist 8 9
Information Technology Security Essentials Designed for the IT technician or professional seeking new and updated skills in the area of information security and assurance, this basic level certificate will enhance existing knowledge for increased job opportunities and employment growth. The Information Technology Security Essentials Certificate aligns with the COMPTIA National Standards for Security and Certification. It will prepare students to be responsible for desktop security support within a networked environment. Secure a desktop computer connected to a network. Install and configure security software. Analyze potential security threats. Delineate differences between various operating system security issues. Define the types of malicious software found. This entry-level certificate provides the skills necessary to provide basic security support for networked computers. It is an entry point into the field of Information Security. This option is designed to provide alignment with the entry-level National Institute of Technology and Standards (NIST) National Initiative for Cybersecurity Education and Workforce Framework to ensure consistent, current and flexible training in the growing technology field of Information Security. Graduates of this option will qualify for positions as entry-level information security desktop support technicians. According to Indeed.com, average Information Technology Security salaries for job postings nationwide are 21 percent higher than average salaries for all job postings nationwide. Applications/Concepts or Information Technology Problem Solving or PC Hardware and Software Principles of Internet and Info Security Introduction to Networking CIT 110 or CIT 113 or CIT 182 3 ESL 098 or RDG 095, ENG 090 and RDG 090 CIT 118 3 CIT 110, CIT 113, CIT 162 3 CIT 110, CIT 113, Networking Security CIT 264 3 CIT 162 or Information Security and Assurance IT Career Exploration or Batch File Processing CIT 219 3 CIT 268 CIT 502 or CIT271 Information Technology Security Option (A.S. Degree) (62-65 credits) Information Technology Security (26 credits) Information Technology Security Essentials 1 10 11
Microsoft Applications Support Specialist This certificate prepares students for entry-level positions in Microsoft personal computer desktop applications support. Recommended non-credit industry certification courses offered through the College s Community Education Office are optional, but will greatly enhance employment prospects. Understand and support the most common desktop Microsoft Office applications. Understand and support the integration of Microsoft Office applications. Set up, support and conduct on-line meetings. Troubleshoot end-user Office applications problems. Demonstrate good communication skills and professional behavior while working with customers. Qualify to take the Microsoft Office Word, Excel & Outlook Certification Examinations. Graduates completing this certificate may find employment in information support services departments in large and small organizations as applications support and/or Help Desk specialists. According to the Bureau of Labor and Statistics, employment for computer support specialist is expected to grow 18 percent from 2010 to 2020, about as fast as the average for all occupations. Applications/Concepts or Information Technology Problem Solving or PC Hardware and Software Introduction to Microsoft Office Advanced Microsoft Office Collaboration, Communication & Integration in MS Office Applications CIT 110 or CIT 113 or CIT 182 CIT 133 3 3 ESL 098 or RDG 095, ENG 090 and RDG 090 CIT 233 3 CIT 110, CIT 113, CIT 133 or CIT 250 3 CIT 110, CIT 113 or Help Desk Techniques CIT 230 3 CIT 110, CIT 113, or CIT 120; ENG 095 and RDG 095 and one CIT course IT Career Exploration CIT 502 1 Computer Support Specialist Option (A.S. Degree) (62 credits) Computer Support Specialist (25 credits) Microsoft Applications Support Specialist 12 13
PC Hardware Support Specialist This certificate prepares students for entry-level positions in personal computer hardware support. Recommended non-credit industry certification courses offered through the College s Community Education Office are optional but will greatly enhance employment prospects. Describe, remove and replace select components of desktop and laptop personal computers; upgrade components based on customer needs and perform preventive maintenance and troubleshooting. Understand the basics of the most common desktop Office applications. Explain, install and navigate the most common personal computer operating systems; upgrade components based on customer needs and perform preventive maintenance and troubleshooting. Demonstrate good communication skills and professional behavior while working with customers. Qualify to take the COMPTIA A+ Essentials Certification Examination. Qualify to take the NETWORK+ Certification Examination. Graduates completing this certificate may find employment in information support services departments in large and small firms as well as other companies specializing in personal computer maintenance support. Applications/Concepts or Information Technology Problem Solving PC Hardware and Software Introduction to Networking Windows Operating Systems CIT 110 or CIT 113 CIT 182 3 3 ESL 098 or RDG 095, ENG 090 and RDG 090 CIT 162 3 CIT 110, CIT 113, Chair approval CIT 268 3 CIT 110, CIT 113, Help Desk Techniques CIT 230 3 CIT 110, CIT 113, or CIT 120; ENG 095 and RDG 095 and one CIT course IT Career Exploration CIT 502 1 Computer Support Specialist Option (A.S. Degree) (62 credits) Computer Support Specialist (25 credits) PC Hardware Support Specialist 14 15
About BHCC Bunker Hill Community College (BHCC) is a comprehensive, multi-campus urban institution with campuses in the historic Charlestown section of Boston and Chelsea, Massachusetts. The College operates three satellite campuses in the Greater Boston area located at the Education and Training Institute of the East Boston Neighborhood Health Center in East Boston, at Malden High School, and at Inquilinos Boricuas en Acción (I.B.A.)/Villa Victoria in Boston s South End. Founded in 1973, BHCC is the largest community college in Massachusetts and ranks among the 25 fastest growing public two-year colleges in the United States The College currently enrolls more than 14,000 students in day, evening, late-evening, midnight, weekend and Web-based and distance-learning courses and programs each semester. Our Partners BATEC (Broadening Advanced Technological Education Connections), a National Science Foundation-funded Center for IT Education, is dedicated to the complex mission of developing career-focused pathways to high technology education and practical work experience for motivated, typically underserved high school, community college and university students in four urban regions: Boston, Chicago, San Francisco and Las Vegas. These four regions feature a high demand for skilled labor coupled with great opportunities for building new connections in skills training and workforce development. The National Information Security, Geospatial Technologies Consortium (NISGTC) is a three-year, $20 million federal grant established in 2011. This grant was awarded to Collin College (lead), Bellevue College, Bunker Hill Community College, Del Mar College, Moraine Valley Community College, Rio Salado College and Salt Lake Community College. The program offers services to individuals who are seeking short-term training and job placement assistance in four Information Technology (IT) areas: Cybersecurity, Geospatial Technology, Programming and Networking and Data Communications.