Moving and deleting email Email is stored in a series of folders within your email account. To make it easier to find and manage important emails, you may wish to move them between folders. For less important emails, you may want to delete them to keep them out of your way. Moving emails New emails will usually arrive in your inbox. You can transfer emails between any of your folders either the built-in ones, or ones you have created yourself. To move an email: Click on the email to select it Drag it to the navigation pane Release it with the mouse over the destination folder New emails will usually go into your inbox To move an email to another folder, click on the email and drag the mouse to select the destination folder
Moving messages into subfolders To move a message into a subfolder, you will need to first expand the main folder containing the subfolder. To do this, click the white arrow next to the folder name. The subfolders should then appear listed alphabetically below the main folder. You can then move your email into one of your subfolders in the same way as you would into any other folder. To move a mail item into a subfolder, first expand the main folder by clicking the arrow next to it Once the subfolder is visible, you can click and drag emails into it from any of your other folders
Deleting messages Emails which are out of date or not useful can be deleted from your mail account. At first, deleted messages will be placed in your deleted items folder rather than removed from your account altogether. You may find that you wish to archive messages rather than deleting them, so that if you need to find them later you can. To delete a message from any of your folders, click on the message to select it, and then click the delete button on the home tab of the ribbon, or press the delete key on the keyboard. The delete button will also appear on the message tab of the ribbon for messages you have opened into a separate window. To delete a message, select it and then click the delete button or press the delete key Restoring deleted messages If you delete a message from your inbox or one of your other folders, it will not be removed from your account straight away. Instead, it is placed into the deleted items folder, where it will remain until you delete it permanently. This means that if you accidentally delete a message, you can get it back later provided that you haven t deliberately deleted it permanently. To reinstate a message that you have deleted: Open your deleted items folder Find and select the message you wish to restore Drag it into the navigation pane Drop it into the folder you want to keep it in Deleted messages go into the deleted items folder to keep them, click and drag them to move to another folder
Permanently deleting messages Once you are sure that you will not be needing a message again, you can permanently delete it from your email account, which will free up storage space for new emails. If there is even a slight chance you may need to view or refer to an email again, you should archive the message instead of deleting it. Messages can only be permanently removed by deleting them from the deleted items folder. This can be done individually, for multiple emails, or for the entire folder at once. To permanently delete emails one by one: Open the deleted items folder Click on the email to be selected for removal Click the delete button on the ribbon this will cause a warning to appear Click Yes to permanently delete the messages If you want to select several messages at once, hold down the ctrl key and click on the messages one by one to select them and then click the delete button. Note: Once messages have been removed this way, there is no way to get them back so be sure this is what you intend to do! To permanently remove an email from your account, go to the deleted items folder Select the email to be removed and click the delete button or press the delete key When this warning appears, click Yes to permanently remove the messages there is no way to undo this once it is done, so be careful!
To delete the entire contents of your deleted items folder at once: Right-click on the deleted items folder Choose empty folder from the menu this will bring up a warning message Click Yes to permanently remove all the items from your email account All messages in your deleted items folder will be permanently removed from your email account so be sure this is what you want to do before you do it, as you cannot get them back later. To permanently remove all your deleted messages from your account, right-click on the deleted items folder Choose empty folder from the menu Click Yes to delete the messages permanently be sure this is what you want to do as you cannot get them back later