Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details



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White Paper Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details What You Will Learn The Cisco Global Cloud Index is an ongoing effort to forecast the growth of global data center and cloud-based IP traffic. The study also includes a Cloud Readiness analysis that investigates the ability of each global region (Asia Pacific, Central and Eastern Europe, Latin America, Middle East and Africa, North America, and Western Europe) to support a sample set of basic, intermediate, and advanced business and consumer cloud applications. Each region s cloud readiness is assessed in relationship to the sample services based on download and upload fixed and mobile network speeds as well as associated network latencies (segmented by business and consumer connections). This supplement provides additional country-level details that collectively represent the basis for each region s network performance averages (speeds and latencies). Please see the Cisco Global Cloud Index: Forecast and Methodology, 2011 2016 for complete research findings and projections. Country-Level Details of Regional Cloud Readiness The Cloud Readiness portion of the Cisco Global Cloud Index includes over 90 million records from Ookla 1, the Cisco GIST application, and the International Telecommunication Union (ITU). The network performance data gathered represents nearly 150 countries around the world, covering a span of two years. The regional averages presented in the Cisco Global Cloud Index: Forecast and Methodology, 2011 2016 are based on the detailed analysis of these speed tests. Individual countries may have slightly or significantly higher or lower averages compared to their regional averages for download speed, upload speed, and network latency. In some cases, individual countries did not have enough test results to warrant inclusion in a particular network metric category (e.g., fixed or mobile download or upload speed). Hence some countries are included in some categories but excluded from others. For normalization and to prevent skewing of the data, we have applied the 95th percentile methodology to our study (the top 5 percent and bottom 5 percent of results in fixed and mobile performance categories by country are excluded). 1 Measured by Speedtest.net, small binary files are downloaded and uploaded between the web server and the client to estimate the connection speed in kbps. 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 1 of 20

For the purposes of this study, participating countries are classified into two general categories: Cloud Prepared and Cloud Emerging. These categorizations are based on a combination of the country s network download, upload, and latency characteristics. Download speeds in kilobits per second (kbps), upload speeds in kilobits per second (kbps), and latency in milliseconds (ms) were given equal weights in calibrating each country s network performance. Countries that are classified as Cloud Prepared have network performance characteristics that are superior to countries that are classified as Cloud Emerging. The following sections in the supplement present country-level cloud readiness results within each region and category. Countries are listed in alphabetical order. For a discussion about the relationship of application requirements to network capabilities, please refer to the Global Cloud Readiness section of the Cisco Global Cloud Index: Forecast and Methodology, 2011 2016. Cloud Prepared: Fixed Tables 1 through 3 provide details on individual countries that are Cloud Prepared. Table 1 lists countries that are cloud prepared based on their overall (consumer and business) fixed network characteristics, Table 2 lists countries that are cloud prepared based on their consumer fixed network characteristics, and Table 3 lists countries based on their business fixed network characteristics. Table 1. Cloud Prepared Countries: Overall (Consumer and Business) Fixed Networks Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Hong Kong 27,710 22,570 32 Japan 20,335 17,326 39 Korea 23,222 22,682 38 Singapore 19,399 12,255 38 Taiwan 17,106 2,901 42 Central and Eastern Europe Bulgaria 18,973 12,256 35 Czech Republic 11,788 5,836 35 Estonia 9,282 3,716 54 Hungary 12,325 4,031 43 Latvia 19,240 14,146 48 Lithuania 26,810 21,308 39 Moldova 13,567 9,659 56 Romania 22,937 11,834 39 Russian Federation 9,172 9,161 62 Slovakia 10,356 4,298 46 Slovenia 7,199 4,198 50 Ukraine 11,300 8,710 70 Middle East and Africa United Arab Emirates 8,002 2,952 51 North America United States 10,332 2,956 64 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 2 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Western Europe Belgium 16,045 2,024 39 Denmark 14,268 7,218 44 Finland 10,848 3,435 60 Germany 13,680 2,536 54 Iceland 17,611 11,404 32 Luxembourg 16,706 8,295 66 Malta 12,811 1,345 35 Netherlands 22,495 5,822 29 Norway 15,771 7,665 52 Portugal 17,267 3,047 43 Sweden 20,835 9,657 53 Switzerland 16,864 3,532 41 United Kingdom 11,460 2,173 54 Table 2. Cloud Prepared Countries: Consumer Fixed Network Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Hong Kong 27,773 22,618 32 Japan 20,414 17,462 39 Korea 24,883 23,393 38 Singapore 19,399 12,226 37 Taiwan 17,133 2,902 41 Central and Eastern Europe Bulgaria 18,969 12,256 35 Czech Republic 11,796 5,839 35 Estonia 9,281 3,715 54 Hungary 12,334 4,033 43 Latvia 19,242 14,146 48 Lithuania 26,811 21,308 39 Moldova 13,567 9,658 56 Romania 22,934 11,829 39 Russian Federation 9,171 9,160 62 Slovakia 10,389 4,311 46 Slovenia 7,199 4,198 50 Ukraine 11,310 8,708 70 Middle East and Africa United Arab Emirates 8,004 2,953 51 North America United States 10,630 2,854 63 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 3 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Western Europe Austria 9,101 2,136 56 Belgium 16,048 2,013 39 Denmark 14,276 7,221 44 Finland 10,852 3,436 60 Germany 12,937 2,247 53 Iceland 17,614 11,406 32 Luxembourg 16,706 8,295 66 Malta 12,821 1,345 34 Netherlands 22,518 5,823 29 Norway 15,780 7,663 52 Portugal 17,268 3,046 43 Sweden 20,857 9,660 52 Switzerland 18,302 2,967 35 United Kingdom 11,464 2,170 54 Table 3. Cloud Prepared Countries: Business Fixed Network Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Hong Kong 14,028 8,975 172 Korea 24,005 23,874 80 Taiwan 18,133 4,063 58 Vietnam 10,471 9,259 76 Central and Eastern Europe Bulgaria 23,255 13,057 46 Estonia 13,493 4,727 64 Hungary 15,500 5,196 52 Latvia 24,359 16,488 59 Lithuania 27,354 21,024 57 Moldova 15,637 10,579 72 Romania 25,413 13,079 52 Russian Federation 11,781 10,271 77 Slovenia 11,065 5,933 58 Ukraine 14,702 10,246 83 North America Canada 10,046 7,784 63 United States 9,344 7,508 97 Western Europe Germany 22,657 16,724 112 Iceland 18,984 12,025 55 Luxembourg 20,807 11,344 90 Malta 15,100 1,567 45 Portugal 20,904 3,473 53 Spain 12,387 2,140 80 Sweden 22,580 9,482 62 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 4 of 20

Cloud Emerging: Fixed Tables 4 through 6 provide details on individual countries that are considered to be emerging, from a cloud preparedness perspective. Countries are listed within each region alphabetically. Table 4 lists countries that are cloud emerging based on their overall (consumer and business) fixed network characteristics, Table 5 is based on consumer fixed network characteristics, and Table 6 is based on business fixed network characteristics. Table 4. Cloud Emerging Countries: Overall (Consumer and Business) Fixed Networks Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Australia 7,876 1,261 54 Bangladesh 739 501 153 Brunei Darussalam 1,699 646 136 Cambodia 2,194 1,804 78 China 5,075 2,960 87 India 1,468 907 121 Indonesia 1,009 440 139 Malaysia 2,864 2,324 82 Mongolia 3,263 2,043 92 Nepal 919 738 127 New Zealand 7,024 1,348 65 Philippines 1,361 470 102 Sri Lanka 2,193 513 125 Thailand 5,200 965 71 Vietnam 5,851 4,133 70 Central and Eastern Europe Albania 2,568 1,051 102 Armenia 3,059 2,358 88 Azerbaijan 2,196 732 96 Belarus 2,468 1,259 85 Bosnia and Herzegovina 2,879 587 69 Croatia 4,228 707 62 Georgia 4,076 2,784 69 Macedonia 5,609 2,139 60 Montenegro 3,534 701 75 Poland 8,006 2,297 57 Serbia 4,167 861 59 Turkey 4,508 1,121 59 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 5 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Latin America Argentina 2,959 757 74 Brazil 4,891 975 67 Chile 6,080 1,448 66 Colombia 2,631 994 105 Costa Rica 1,934 644 145 Dominican Republic 1,561 634 111 Ecuador 2,053 1,903 109 El Salvador 2,128 1,174 113 Guatemala 1,916 814 130 Honduras 2,210 1,351 94 Jamaica 2,748 706 122 Mexico 3,688 1,204 90 Nicaragua 1,996 866 99 Panama 2,442 968 158 Paraguay 1,276 806 184 Puerto Rico 2,685 733 77 Trinidad and Tobago 6,184 1,039 109 Uruguay 2,392 530 75 Venezuela 1,153 386 139 Middle East and Africa Algeria 683 306 144 Bahrain 2,229 803 114 Egypt 1,029 330 132 Ghana 2,618 984 122 Iran 1,031 504 138 Iraq 1,877 1,464 174 Jordan 2,172 660 131 Kazakhstan 4,049 2,736 101 Kenya 2,856 1,740 114 Kuwait 2,467 1,081 123 Lebanon 920 230 263 Mauritius 1,186 243 97 Morocco 2,139 398 133 Nigeria 1,299 1,005 239 Oman 2,674 626 98 Pakistan 1,245 511 131 Qatar 3,001 1,430 85 Saudi Arabia 4,030 755 92 South Africa 2,045 764 95 Syrian Arab Republic 725 275 215 Tunisia 1,433 626 147 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 6 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) North America Canada 10,215 1,564 59 Western Europe Austria 9,103 2,141 56 Cyprus 3,871 733 68 France 9,214 1,974 66 Greece 5,438 677 69 Ireland 5,693 1,409 79 Israel 8,460 1,060 52 Italy 4,393 765 81 Spain 10,203 1,642 69 Table 5. Cloud Emerging Countries: Consumer Fixed Network Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Australia 7,862 1,243 54 Bangladesh 738 487 155 Brunei Darussalam 1,694 643 137 Cambodia 2,200 1,815 77 China 5,075 2,941 87 India 1,465 904 122 Indonesia 1,006 436 139 Malaysia 2,863 2,322 82 Mongolia 3,308 1,149 92 Nepal 918 736 127 New Zealand 7,033 1,333 65 Philippines 1,361 469 102 Sri Lanka 2,194 513 125 Thailand 5,194 955 71 Vietnam 5,822 4,104 70 Central and Eastern Europe Albania 2,588 1,039 103 Armenia 3,024 2,329 89 Azerbaijan 2,196 732 96 Belarus 2,468 1,259 85 Bosnia and Herzegovina 2,879 587 69 Croatia 4,228 707 62 Georgia 4,076 2,784 69 Macedonia 5,609 2,139 60 Montenegro 3,534 701 75 Poland 8,008 2,296 57 Serbia 4,166 859 59 Turkey 4,507 1,120 59 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 7 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Latin America Argentina 2,961 756 74 Brazil 4,894 975 67 Chile 6,080 1,447 66 Colombia 2,634 994 105 Costa Rica 1,934 644 145 Dominican Republic 1,561 634 111 Ecuador 2,055 1,903 109 El Salvador 2,128 1,174 113 Guatemala 1,928 816 129 Honduras 2,206 1,345 94 Jamaica 2,748 706 122 Mexico 3,685 1,203 90 Nicaragua 1,994 866 100 Panama 2,442 964 158 Paraguay 1,275 807 184 Puerto Rico 2,644 713 77 Trinidad and Tobago 6,184 1,039 109 Uruguay 2,391 530 75 Venezuela 1,152 386 139 Middle East and Africa Algeria 683 306 144 Bahrain 2,229 803 114 Egypt 1,029 330 132 Ghana 2,634 988 121 Iran 1,033 504 138 Iraq 1,889 1,473 173 Jordan 2,174 661 131 Kazakhstan 3,888 2,497 101 Kenya 2,853 1,727 114 Kuwait 2,467 1,081 123 Lebanon 893 234 261 Mauritius 1,186 243 97 Morocco 2,138 397 133 Nigeria 1,290 993 239 Oman 2,674 626 98 Pakistan 1,245 510 131 Qatar 3,001 1,430 85 Saudi Arabia 4,030 755 92 South Africa 2,043 760 95 Syrian Arab Republic 725 275 215 Tunisia 1,433 626 147 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 8 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) North America Canada 10,243 1,565 59 Western Europe Cyprus 3,872 732 68 France 9,212 1,966 66 Greece 5,438 677 69 Ireland 5,708 1,411 79 Israel 8,460 1,056 52 Italy 4,393 765 81 Spain 10,208 1,641 69 Table 6. Cloud Emerging Countries: Business Fixed Network Region Country Download (kbps) Upload(kbps) Latency (ms) Asia Pacific Bangladesh 1,021 934 196 Brunei Darussalam 2,374 1,127 185 Cambodia 2,578 2,526 116 Fiji 3,986 1,422 117 Mongolia 7,430 5,698 143 Myanmar 1,604 926 371 Nepal 1,581 1,048 169 New Zealand 8,826 3,023 79 Sri Lanka 2,483 622 148 Thailand 6,710 1,741 100 Central and Eastern Europe Albania 3,493 1,498 106 Armenia 4,518 3,174 105 Azerbaijan 2,653 1,131 108 Belarus 4,022 2,609 96 Bosnia and Herzegovina 3,650 868 76 Croatia 6,190 1,955 73 Georgia 6,431 4,207 87 Macedonia 7,005 3,109 65 Montenegro 4,618 991 84 Serbia 5,231 1,275 68 Turkey 6,022 2,068 69 Uzbekistan 1,586 1,099 183 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 9 of 20

Region Country Download (kbps) Upload(kbps) Latency (ms) Latin America Bolivia 770 335 338 Colombia 3,051 1,292 131 Costa Rica 1,914 804 128 Ecuador 2,615 2,313 124 El Salvador 3,069 1,772 136 Panama 3,051 1,293 163 Paraguay 1,821 1,101 192 Peru 1,564 505 262 Trinidad and Tobago 7,928 1,260 118 Uruguay 3,265 801 104 Middle East and Africa Algeria 1,301 682 158 Bahrain 2,889 1,058 131 Egypt 1,390 536 148 Ghana 4,142 2,273 154 Iran 1,222 702 163 Jordan 2,835 901 148 Kazakhstan 5,275 3,935 118 Kenya 4,291 2,616 168 Kuwait 3,135 1,736 202 Lebanon 1,254 279 269 Libyan Arab Jamahiriya 1,487 838 189 Mauritius 1,275 326 171 Morocco 2,517 433 139 Nigeria 3,441 2,525 259 Oman 3,560 1,129 116 Pakistan 1,605 788 147 Qatar 6,418 2,457 107 Syrian Arab Republic 1,209 552 246 Tunisia 1,881 744 155 United Arab Emirates 10,180 4,164 79 Western Europe Cyprus 4,686 1,143 81 Greece 6,179 999 77 Israel 10,245 1,217 68 Cloud Prepared: Mobile No country within any region is cloud prepared from a mobile network perspective; hence are all categorized as cloud emerging in the next section. 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 10 of 20

Cloud Emerging: Mobile Tables 7 through 9 provide details on individual countries that are Cloud Emerging, from a mobile network perspective. Table 7. Cloud Emerging Countries: Overall (Consumer and Business) Mobile Networks Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Australia 2,894 950 161 China 1,499 709 655 Hong Kong 2,368 996 135 India 1,246 748 323 Indonesia 712 344 356 Japan 2,146 827 141 Korea 2,040 1,010 164 Malaysia 1,488 550 192 Philippines 1,255 571 212 Singapore 2,251 746 113 Taiwan 1,669 206 182 Thailand 1,595 937 171 Central and Eastern Europe Hungary 3,607 1,278 99 Poland 3,080 1,207 135 Romania 3,133 1,178 115 Russian Federation 1,302 531 255 Turkey 2,591 1,426 136 Ukraine 541 184 413 Latin America Brazil 897 446 271 Chile 1,434 391 280 Colombia 1,345 630 207 Costa Rica 1,684 1,097 255 Dominican Republic 1,308 833 198 Mexico 1,522 916 193 Puerto Rico 2,352 973 239 Middle East and Africa Bahrain 1,870 736 132 Kuwait 1,977 594 116 Libyan Arab Jamahiriya 942 458 366 Morocco 930 501 194 Saudi Arabia 2,689 906 186 South Africa 2,629 1,253 134 United Arab Emirates 3,133 1,353 120 North America Canada 5,824 2,980 128 United States 3,010 1,391 186 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 11 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Western Europe Austria 3,671 1,864 107 Denmark 3,445 1,316 121 Finland 3,439 1,791 136 France 2,196 1,050 133 Germany 2,847 1,144 150 Ireland 1,947 1,089 174 Israel 1,672 683 156 Italy 2,592 1,210 136 Netherlands 2,280 541 118 Norway 2,394 1,543 204 Portugal 2,875 1,561 105 Spain 3,299 1,255 159 Sweden 3,377 1,446 110 Switzerland 2,437 1,078 143 United Kingdom 2,585 1,177 154 Table 8. Cloud Emerging Countries: Consumer Mobile Network Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Australia 2,894 950 161 China 1,499 709 655 Hong Kong 2,368 996 135 India 1,246 748 323 Indonesia 712 344 356 Japan 2,024 866 169 Korea 2,040 1,010 164 Malaysia 1,488 550 192 New Zealand 4,197 1,216 107 Philippines 1,255 571 212 Singapore 2,251 746 113 Taiwan 1,669 206 182 Thailand 1,595 937 171 Central and Eastern Europe Croatia 3,038 1,063 145 Czech Republic 2,944 1,487 154 Hungary 3,607 1,278 99 Poland 3,080 1,207 135 Romania 3,133 1,178 115 Russian Federation 1,302 531 255 Turkey 2,591 1,426 136 Ukraine 541 184 413 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 12 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Latin America Bahamas 2,749 723 159 Brazil 897 446 271 Chile 1,434 391 280 Colombia 1,345 630 207 Costa Rica 1,684 1,097 255 Dominican Republic 1,308 833 198 Mexico 1,522 916 193 Puerto Rico 2,352 973 239 Middle East and Africa Algeria 695 340 253 Bahrain 1,870 736 132 Kuwait 1,977 594 116 Lebanon 2,111 456 140 Libyan Arab Jamahiriya 942 458 366 Morocco 930 501 194 Saudi Arabia 2,689 906 186 South Africa 2,629 1,253 134 United Arab Emirates 3,133 1,353 120 Yemen 939 410 348 North America Canada 5,824 2,980 128 United States 3,010 1,391 186 Western Europe Austria 3,671 1,864 107 Denmark 3,445 1,316 121 Finland 3,439 1,791 136 France 2,196 1,050 133 Germany 2,847 1,144 150 Ireland 1,947 1,089 174 Israel 1,672 683 156 Italy 2,592 1,210 136 Netherlands 2,280 541 118 Norway 2,394 1,543 204 Portugal 2,875 1,561 105 Spain 3,299 1,255 159 Sweden 3,377 1,446 110 Switzerland 2,437 1,078 143 United Kingdom 2,585 1,177 154 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 13 of 20

Table 9. Cloud Emerging Countries: Business Mobile Network Region Country Download (kbps) Upload (kbps) Latency (ms) Asia Pacific Bangladesh 642 542 346 Brunei Darussalam 1,451 678 211 Cambodia 1,840 1,289 181 Hong Kong 6,751 5,335 112 Indonesia 839 450 336 Japan 6,141 3,352 96 Korea 8,065 7,852 106 Maldives 1,453 807 379 Myanmar 798 715 334 Nepal 985 673 293 New Caledonia 3,418 1,072 177 New Zealand 5,537 1,282 108 Philippines 844 237 346 Samoa 1,522 406 400 Singapore 2,132 289 153 Solomon Islands 6,361 1,996 156 Sri Lanka 1,839 597 278 Taiwan 2,213 327 180 Thailand 1,626 542 165 Vietnam 2,009 593 251 Central and Eastern Europe Albania 2,843 1,015 197 Armenia 4,056 2,531 158 Azerbaijan 2,480 1,053 171 Belarus 2,794 1,187 184 Bosnia and Herzegovina 3,377 732 106 Bulgaria 8,115 5,869 105 Czech Republic 6,420 3,499 88 Estonia 4,423 2,187 134 Georgia 4,891 3,718 136 Hungary 6,659 2,641 92 Latvia 7,487 5,991 110 Lithuania 7,691 6,052 111 Macedonia 4,699 1,859 114 Moldova 6,573 5,330 127 Montenegro 2,608 608 170 Romania 8,235 4,365 96 Serbia 3,648 1,013 127 Slovakia 5,088 2,300 113 Slovenia 5,975 3,301 85 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 14 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Tajikistan 1,619 615 221 Turkmenistan 472 202 478 Ukraine 6,875 5,334 165 Uzbekistan 1,428 659 256 Latin America Antigua and Barbuda 2,007 1,462 193 Argentina 2,649 763 205 Aruba 2,972 554 133 Barbados 2,506 756 157 Belize 594 451 315 Bermuda 3,083 1,979 128 Bolivia 592 302 641 Brazil 3,187 725 220 Cayman Islands 2,187 557 276 Chile 3,563 999 243 Colombia 2,021 791 218 Costa Rica 684 310 134 Ecuador 1,834 1,045 286 El Salvador 2,036 774 270 Guatemala 1,553 780 287 Haiti 1,623 918 246 Honduras 1,679 804 195 Jamaica 3,355 975 265 Panama 1,637 614 324 Paraguay 1,616 687 292 Peru 1,174 343 615 Suriname 738 312 183 Trinidad and Tobago 4,305 1,000 303 Uruguay 2,083 540 158 Venezuela 836 207 369 Middle East and Africa Afghanistan 626 413 561 Algeria 695 340 253 Angola 1,044 498 317 Cote D Ivoire 871 611 415 Ghana 1,592 749 234 Iran 206 191 673 Iraq 2,046 1,600 190 Jordan 2,338 656 235 Kazakhstan 3,331 2,068 224 Kenya 2,354 1,118 311 Kuwait 1,854 761 177 Lebanon 1,300 344 166 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 15 of 20

Region Country Download (kbps) Upload (kbps) Latency (ms) Mauritius 1,060 278 309 Morocco 1,898 444 201 Mozambique 797 436 334 Namibia 1,277 445 334 Nigeria 1,106 763 428 Saudi Arabia 2,696 897 159 Senegal 1,216 319 395 South Africa 2,069 865 151 Sudan 821 368 633 Tanzania 837 519 623 Tunisia 1,565 628 249 Uganda 912 422 586 Yemen 939 410 348 Zambia 786 463 397 Zimbabwe 981 502 355 North America Canada 2,972 1,293 308 United States 2,366 923 241 Western Europe Belgium 8,484 1,730 94 Denmark 3,288 1,492 88 Finland 3,508 1,453 149 Greece 4,781 810 110 Greenland 4,149 1,601 192 Iceland 7,399 5,373 90 Isle of Man 5,604 822 104 Israel 4,032 830 135 Luxembourg 6,561 2,552 84 Malta 6,853 1,153 104 Netherlands 2,209 638 215 Norway 6,874 3,846 140 Portugal 8,379 2,578 87 Sweden 2,462 890 150 United Kingdom 2,480 948 335 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 16 of 20

Top Performers Tables 10 and 11 highlight the countries with the top fixed and mobile network performance in 2012. Romania and Sweden are in both the fixed and mobile network top-performer categories. Table 10. Top 10 Fixed Network Performing Countries in 2012 (Listed in Alphabetical Order) Country Download (kbps) Upload (kbps) Latency (ms) Bulgaria 18,973 12,256 35 Hong Kong 27,710 22,570 32 Japan 20,335 17,326 39 Korea 23,222 22,682 38 Latvia 19,240 14,146 48 Lithuania 26,810 21,308 39 Netherlands 22,495 5,822 29 Romania 22,937 11,834 39 Singapore 19,399 12,255 38 Sweden 20,835 9,657 53 Table 11. Top 10 Mobile Network Performing Countries in 2012 (Listed in Alphabetical Order) Country Download (kbps) Upload (kbps) Latency (ms) Austria 3,671 1,864 107 Canada 5,824 2,980 128 Denmark 3,445 1,316 121 Finland 3,439 1,791 136 Hungary 3,607 1,278 99 Poland 3,080 1,207 135 Portugal 2,875 1,561 105 Romania 3,133 1,178 115 Sweden 3,377 1,446 110 United Arab Emirates 3,133 1,353 120 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 17 of 20

Most Improved Tables 12 and 13 provide details about the most improved countries in fixed and mobile network performance from 2011 to 2012. Table 12. Most Improved Countries in Fixed Network Performance from 2011 to 2012 Country Improvement (Y/Y) Armenia 63% Bahrain 53% Cambodia 66% China 58% Colombia 52% Ecuador 53% Guatemala 77% India 41% Iran 66% Israel 49% Jordan 45% Kenya 58% Malaysia 43% Mexico 41% Mongolia 41% Morocco 46% Norway 43% Puerto Rico 62% Sri Lanka 49% Venezuela 46% 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 18 of 20

Table 13. Most Improved Countries in Mobile Network Performance from 2011 to 2012 Country Improvement Y/Y Austria 50% Canada 61% Colombia 59% Finland 59% Germany 52% Hungary 50% Italy 52% Kuwait 49% Morocco 67% Netherlands 55% Philippines 64% Poland 58% Portugal 50% Puerto Rico 58% Singapore 52% South Africa 50% Spain 55% Thailand 71% United Kingdom 54% United States 62% Conclusion Based on the regional average download and upload speeds and latencies for business and consumer connections, all regions can support some level of cloud services. However, no region s average network characteristics are currently able to support high-end, advanced cloud applications. From an individual country perspective, some countries have average network performance characteristics that are significantly higher than that of their region. Although only a relatively small number of countries are currently able to support advanced cloud services, these countries will promote significantly greater cloud traffic growth rates due to the high-bandwidth services than can be offered over their networks (for example, high-definition video streaming). In general, fixed networks offer better upload and download speeds and latencies than mobile networks. Given the growing global adoption of advanced mobile technologies, such as third- and fourth-generation (3G and 4G) Long-Term-Evolution (LTE) and the worldwide demand for wireless support of next-generation devices such as tablets, e-readers, and smartphones, we expect the performance gap between fixed and mobile networks to begin to close in the near future. 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 19 of 20

The study also indicates that business connections tend to have significantly greater capacity than consumer connections (fixed and mobile). From a business cloud services perspective, many networks are currently capable of supporting intermediate business applications (such as enterprise resource planning, customer resource management, and basic videoconferencing) and some are currently capable of supporting advanced business applications (such as high-definition video and audio conferencing). With the necessary infrastructure in place, businesses and enterprises of all sizes can effectively implement these productivity-enhancing applications and communications services. While consumer connections are not as strong as business connections, they are generally able to support the most popular basic consumer cloud services, such as email, instant messaging, web browsing, social networking, and basic video and music streaming. For More Information For more information, please see www.cisco.com/go/cloudindex. Printed in USA FLGD 10656 10/12 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 20 of 20