Welcome to Kenya Our Products and Services The future is pan-african ecobank.com 3867_KEN_Banking-Products_Leaflet_210x170_12pp_P_EN_v4.indd 1 03/11/2014 17:43
Personal banking products Current s Features Direct Banking Classic Current Advantage Premier opening balance 1,000 2,500 20,000 100,000 Minimum operating balance Nil Nil Nil Nil Monthly bundle account fee Nil 500 750 3,000 Free e-statements Yes Yes Yes Yes Free internet banking Yes Yes Yes Yes Free mobile banking Yes Yes Yes Yes Availability of a chequebook No Yes Yes Yes ATM withdrawal charge Per transaction Free* Free* Free* Counter withdrawal charge (above Ksh 40,000) 100 100 Nil Nil Counter withdrawal charge (below Ksh 40,000) 500 500 500 Nil Standing order fees (Ksh) EFT fees (Ksh) 250 250 One free per month rest charged 250 250 250 One free per month 250 other Banker s cheque as per tariff as per tariff as per tariff One free per month Direct debit fee (Ksh) 200 200 One free per month rest charged 250 Incoming Credit fee (Ksh) 100 Nil Nil Nil Waiver of bundle fee, threshold N/A 70,000 1,000,000 **5,000,000 Cash handling charges (above Ksh 1m) 0.25% 0.25% 0.25% No charge *Free only on Kenya ATMs **Monthly waiver for premier if Ksh 5,000,000 is held in all the customer s accounts at Personal banking products qualifying criteria I. Direct Customer Definition to sign up Pricing structure opening balance Ksh 1,000 Students and employees earning below Ksh 15,000 per month Direct Current and SWAG (students) Pay as you transact. No monthly bundle fee on account Ease of saving Classic Savings with a minimum operating balance of Ksh 5,000 Accessibility to convenient payments and safety Accessibility: digital channels Access to account Visa Classic Debit Card/ Electron Card Salary Advance secured and unsecured loans at competitive rates Access to Fixed Deposit s ATM fees: ATM s Ksh 44; Kenswitch Ksh 71.50; Pesapoint Ksh 82.50; Visa local Ksh 65; Access to all branches locally Only through Branch network and channels. No chequebook for account Free Free Free II. Classic Salary threshold* Ksh 15,000 Ksh 99,999 to sign up Classic Current Pricing structure Bundled pricing of Ksh 500* Salary processing Free salary processing Ease of saving Classic Savings with a minimum operating balance of Ksh 5,000 Accessibility to convenient payments and safety Visa Classic Credit Card and a free Classic Debit Card Mortgages, overdrafts, secured and unsecured loans, at competitive rates Access to fixed deposit accounts Accessibility: digital channels ATM fees: ATM s Ksh 44; Kenswitch Ksh 71.50; Pesapoint Ksh 82.50; Visa local Ksh 65; Access to all branches locally Rewarding customer Loyalty Monthly fee waived if daily balances of KSh 70,000 and above maintained in the current account III. Advantage Salary threshold* Ksh 100,000 Ksh 299,999 to sign up Advantage Current Pricing structure Bundled pricing of Ksh 750* Salary processing Free salary processing Ease of saving Advantage Savings has a minimum operating balance of Ksh 50,000 Accessibility to convenient payments and safety Visa Gold Credit Card and a free Gold Debit Card Mortgages, overdrafts, secured and unsecured loans, at competitive rates Access to free fixed deposit accounts Accessibility: digital channels ATM fees: ATM s Ksh 44; Kenswitch Ksh 71.50; Pesapoint Ksh 82.50; Visa local Ksh 65; Access to all branches locally Rewarding customer loyalty Monthly bundle fee waived if daily balances of KSh 1,000,000 and above maintained in the current account IV. Premier Banking by Salary threshold* Above Ksh 300,000 Non-salaried Individuals threshold Deposits above 1million or Assets above Ksh 10 million in to sign up Premier Current Pricing structure Bundled pricing Ksh 3,000 per month with a Relationship Manager and foreign currency accounts* Salary processing Free salary processing Ease of saving Premier Savings with a minimum operating balance of Ksh 100,000 Accessibility to convenient payments and safety Platinum Credit Card with one year free annual fee and a free Platinum Debit Card Mortgages, overdrafts, secured and unsecured loans, at competitive rates Access to fixed deposit and call accounts Accessibility: digital Channels ATM fees: ATM s Ksh 44; Kenswitch Ksh 71.50; Pesapoint Ksh 82.50; Visa local Ksh 65; Access to all branches locally and Premier Banking lounges accross affiliates in Africa Rewarding customer loyalty at Kenya Monthly bundle fee waived if Ksh 5,000,000 and above is held in all the customer s account One free banker s cheque and local rtgs per month at Kenya *All salaries are Net. Terms and conditions apply. 3867_KEN_Banking-Products_Leaflet_210x170_12pp_P_EN_v4.indd 2-3 03/11/2014 17:43
Savings s Classic Savings Advantage Premier Savings Features Silver Gold Platinum Junior Savers opening balance 5,000 50,000 100,000 1,000 Minimum operating balance 5,000 50,000 1 00,000 1,000* Monthly bundle account fee Nil Nil Nil Nil Debit card Yes Yes Yes Yes Free e-statements Half yearly Half yearly Half yearly Half yearly Internet banking Yes Yes Yes Yes Mobile banking Yes Yes Yes Yes Chequebook No No Yes No ATM withdrawal charge Per transaction Per transaction *Free Per transaction Counter withdrawals Two per month No limit No limit Two per month Standing orders as per tariff as per tariff as per tariff as per tariff EFT as per tariff as per tariff as per tariff as per tariff Banker s cheque as per tariff as per tariff as per tariff One per term for school fees only Direct debit as per tariff as per tariff as per tariff as per tariff Interest rate Current Competitive rates for Classic, Advantage, Premier and Junior Savers Competitive rates Competitive rates Competitive rates Competitive rates *Terms and conditions apply. 1. Classic Savings is open to all 2. Advantage Savings is available to Advantage and Current holders 3. Premier Savings is available to Premier holders 4. Junior Savers earns interest if minimum balance of Ksh 5,000 and above is maintained Savings s Description Features and benefits Africa Diaspora (EADA) Junior Savers Unity Elimu Baraka This account targets Africans who reside and work outside their home country in countries where operates. An account designed for children below 18 years to entrench a saving culture in them. This account will assist one to save for future projects at home. Its features and benefits consist of: is charge on transit free One free chequebook annually while any other request within the year will be charged at ruling chequebook cost Access to your account in over 35 countries, 1,200 branches and ATMs across Africa Current account minimum balance of USD 1,000 or equivalent Access to Internet banking, SMS alerts and e-alerts Visa Chip Debit Card available Free piggy bank and passbook Free internet banking No account maintenance fee Free banker s cheque/eft for school fees Quarterly e-statements Free SMS and email alerts on all transactions into account Birthday card Fully networked branchless banking Competitive interest rates earned on deposits Low opening and minimum Balance Can be opened in Ksh and USD For Chamas and organised groups. opening balance and minimum operating balance Ksh 1,000 Credit interest payable quarterly of up to 6.5% Inward funds transfers are free of charge Cash handling fees waived 4 free withdrawals a month Chequebooks available This is an account specially designed for schools, institutions of higher learning and other educational institutions.0 The Baraka is a special account for churches, religious institutions, schools and universities. opening balance and minimum operating balance Ksh 1,000 Tiered credit interest payable quarterly Credit interest is payable to accounts that maintain balance of Ksh 5,000 and above Quarterly statements Inward funds transfers are free of charge Outward funds transfers are charged as per tariff Cash handling waived 4 free withdrawals per month Chequebook on request opening balance and minimum operating balance of Ksh 1,000 Tiered credit interest payable quarterly Credit interest is payable to accounts that maintain balance of Ksh 5,000 and above Free inward funds transfers Cash handling fees waivered 4 free withdrawals per month Chequebooks available C.I.T services available at cost 3867_KEN_Banking-Products_Leaflet_210x170_12pp_P_EN_v4.indd 4-5 03/11/2014 17:43
SME Call And Fixed Deposit This account is for corporate and non-incorporated businesses with only a local presence and a credit turnover of between USD 20,000 USD 5 million per annum. Key sectors include manufacturing, traders, FMCG, service companies, agro allied companies, suppliers and distributors of our corporate bank customers. also offers fixed deposit and call deposit accounts to those who have extra cash and would like to put it aside for a set period of time and earn interest. opening balance and minimum operating balance Ksh 1,000 Ledger fee of Ksh 400 per month Omni internet banking facility at Ksh 500 per month Overdrawing account unpaid cheques/standing order at Ksh 4,000 per transaction Unauthorized T.O.D s at base rate plus 10 percentage points Free monthly e-statements Access to loan facilities Outward funds transfers are allowed and are charged as per tariff Inward funds transfers are free of charge Free over the counter withdrawals Cash handling waived Chequebooks at bank tariff rate ATM cards not to be issued Cash Management Solutions for Payables Management operates the largest network in Africa, more than any other bank in the world. Our payables management products are designed to improve your payments processes and to enhance your company s operational efficiency across the countries in which operates. If you are doing business in Africa, we can provide you with innovative and end-to-end integrated cash management solutions to suit your specific needs in all the countries in which we operate. Our Products specialists and Relationship Managers will work with you to understand your business. They will also customise a range of innovative, value-enhancing solutions to optimize payment processes for all your business needs across Sub-Saharan Africa. Our solutions for payables management include: Electronic bulk supplier payments Customer on-site payment services Mass payment services EFT/RTGS/SWIFT services Over-the-counter payment services Company payroll services Cash delivery services Card and ATM services Corporate Business Solutions Description Features and benefits Corporate Thabiti Suitable for companies, partnerships, churches, clubs and societies. Thabiti is specially designed for non-profit organisations (NGOs) operating in Kenya and across Africa. This includes payments to the horn of Africa. With Thabiti, you have access to innovative financial solutions across 35 countries in Africa and our representative offices in Dubai, London, Paris and China. Minimal opening and operating balance Free monthly statements Ledger fees of only KSh 1,000 per month Internet banking allowing you 24/7 access to your account Single view of information on all accounts held in our affiliates Competitive and tiered interest rates offered on credit balances in your accounts Dedicated Relationship Manager and a dedicated Treasury Dealer Free internet banking access with no monthly fees and no setup fees No ledger fees No opening or minimum balance required Free incoming transfers for receipts from donors Free -to- book transfers in Kenya Waiver of cash withdrawal and deposit fees over the counter Free chequebook on account opening Free automated email alerts for transactions, e-statements and SMS alerts Other features of Thabiti Competitive Foreign Exchange Rates pricing in over 35 countries, where has a presence, on Spot, Forward, Swap transactions Dedicated customer service centre for all customer queries, complaints and support Single view of information on all accounts held in our member countries For NGO staff, free access to our online banking platform 24hrs/7days a week Loan facilities including salary advance for staff Free payroll processing for the NGO and staff with salary accounts at Cash Management Cash Management Solutions for Receivables Management International Trade Solutions from Our Receivables Management products and solutions are designed to accelerate your cash inflows and meet your corporate cash management needs across the countries in which we operate. If you are doing business in Africa, we can provide you with innovative, end-to-end integrated cash management solutions to suit your specific needs. Obtain faster access to your funds with an efficient network in our countries. Our Products specialists and Relationship Managers will work with you to understand your business, your workflow and to customise a range of innovative, value-enhancing solutions for enhanced productivity and financial benefit to your organisation. Our service is specially designed to meet the needs of your business across the Sub-Saharan Africa region. We help to streamline your collections processes to enable you extract additional liquidity in your working capital cycle from when orders are placed to cash realization through the following services: Cash-in-transit services (CIT) Post-dated cheque ccollection (PDC) In-branch collections Teller implant services Mass collections Merchant POS acquiring services International Trade involves the movement of goods and services deriving from a business transaction between a buyer in one country and a seller in another country. provides comprehensive trade solutions to its customers using various payment methods to facilitate cross border trade through its network across Africa. offers unique intra Africa Trade solutions, enabling its customers to settle their international trade transactions efficiently and to mitigate payment risks. works closely with clients in reviewing key factors regarding Transaction Processing, Settlement, Financing, Risk Mitigation and Credit Enhancement. Omni Corporate internet banking platform. Omni is s proprietary electronic banking platform for corporate businesses. It is a secure electronic banking channel providing single access for transaction and reporting needs. With real-time global account access and customisable setup features, corporate customers gain control over their critical financial functions at every level of their organisation Keep track of your payments, receivables and liquidity all with one secure, global solution Omni offers a choice of connection routes: (1) via internet or (2) via back-end system, directly integrated with the Bank (host-to-host) 3867_KEN_Banking-Products_Leaflet_210x170_12pp_P_EN_v4.indd 6-7 03/11/2014 17:43
Trade Finance Trade Services Regional Trade Services in Africa Africa Correspondent Banking and Financial Institutions Services Remittance Services Description Features and benefits Rapidtransfer Western Union Services Rapidtransfer is s proprietary money transfer service. It eases payments within Kenya and across Africa using s extensive branch network. This is strongly supported by s wide footprint across Africa (over 1,200 branches). You can send and receive money from all over the world quickly, reliably and conveniently at any branch through Western Union. We offer a comprehensive range of Trade Finance services as indicated below to meet our client needs: Import LCs Import collections Customs bonds Export LCs (advising and negotiating) Export collections LC confirmations Guarantees, bid, performance and other bonds Regional trade services in Africa Rapidtransfer International payment services Our trade finance services have speedy turnaround time that meets our client s expectations s vision is to provide world class pan-african services to its customers while also enhancing the financial integration of Africa. The group provides solutions to facilitate trade in the various trade corridors and groupings across Africa: including UEMOA, ECOWAS, EAC, SADC, etc. s regional trade solution enables the Exporter to obtain a payment guarantee without the need for a Letter of Credit and related costs to the importer. Furthermore, with on both sides of the transaction, our customers are able to benefit from a seamless end-to-end solution. Our Rapidtransfer service allows funds to be transferred across Africa on the same day, between affiliates (subject to a USD 10,000 per day limit). Regional collections, cross border funds and pooling (subject to regulations) are other available services. With being present in 36 countries in Africa more than any other bank in the world the group s affiliates can confirm and negotiate LCs to beneficiaries in those countries, as well as manage related payments and trade confirmations from banks outside Africa. Speak to your Corporate Banking Products Manager and/or your Relationship Manager today or visit our website www.ecobank.com The service is real-time funds are sent and received instantly It is available to customers and non-customers who want to send money to students, family, pay for goods and services From any branch in Africa, one can transfer: Cash to be collected over the counter in another branch across Kenya or within Africa Cash to an account at to account within Customers and non-customers can transfer up to USD 10,000 equivalent within Kenya and to 35 countries in Africa where we have a presence Western Union connects people and businesses around the globe by providing fast, reliable and convenient ways to move money in more than 200 countries within minutes -based money transfer (ABMT) Western Union and developed a new innovative service named account-based Money Transfer (ABMT) that allows diversified distribution channels in over 35 countries where operates in Africa account holders can easily send and receive money through our Internet banking platform. Money can be sent directly from, or received directly into a consumer s bank account can leverage the extensive Western Union global Agent network of more than 500 000 agent locations in more than 200 countries and territories to provide our customers with unmatched flexibility in sending and receiving money Visit any branch to send or receive money through Western Union Moneygram MoneyGram International, a leading money transfer company, enables consumers who are not fully served by traditional financial institutions to meet their financial needs. Kenya Treasury Solutions Description Features and benefits FX Spot Transactions FX Forward Transactions FX Swap Transactions Call and Fixed Deposit Kenya s FX spot transactions solution is designed for clientele with immediate FX purchase needs. With this solution, you have access to over 30 different currencies in Africa, including other regularly traded world currencies. Kenya s FX Forward transactions solution is designed for clientele facing FX risk arising from substantial future purchases or sales commitments (e.g. a USD 200,000 invoice that is payable after 30 days, while the local currency may depreciate, resulting in substantial FX impact over the period). With this solution, you also have access to leading world currencies. Kenya s FX Swap transactions solution is designed for clientele with surplus liquidity in one currency but without an immediate need for it to while it simultaneously has a need for a different currency, for instance, a client with Eur 1,000,000 which is only useful after 3 months, while the immediate need is in kes (e.g. to finance daily operations or projects). Kenya s Fixed deposit account provides readily accessible investment for your funds at competitive interest rates. Funds can be fixed at different tenors. Call accounts permits immediate redemption(s). MoneyGram offers money transfer services worldwide through a global network of 327,000 agent locations including retailers, international post offices and financial institutions in nearly 200 countries and territories MoneyGram is available in all branches in Kenya. Visit any of our branches to send or receive money through MoneyGram Dedicated Dealers to provide real-time pricing and market development information Competitive pricing in most African and other leading global currencies Access to Omni platform to perform FX transactions An effective solution to manage FX rate exposures on identified future commitments Dedicated dealers to provide real-time pricing and market development information Competitive pricing in most African and other leading global currencies Availability of ready quotes on marketable amounts An effective product for cash flow management, allowing liquidity to be switched to generate currencies where payments are required A team of dealers available for information and dealing Competitive interest rates on both local and foreign currency call and term deposits Access to structured financing through cash backed overdraft facilities and loans 3867_KEN_Banking-Products_Leaflet_210x170_12pp_P_EN_v4.indd 8-9 03/11/2014 17:43
Fixed Income: 1. Bonds Fixed Income: 2. Treasury Bills A bond is a borrowing arrangement in which the borrower issues (sells) an IOU to the investor. The arrangement obligates the issuer to make specified payments to the bond holder on specified dates. A treasury bill is a paperless short-term borrowing instrument issued by the Government through the Central Bank of Kenya (as a fiscal agent) to raise money on short term basis for a period of up to 1 year. Treasury bills are issued in maturities of 91, 182 and 364 days. E-products and channels Description Features and benefits Availability of ready quotes on marketable amounts Coupon and the principal payments are guaranteed Interest rates are higher than what is offered by commercial banks in saving accounts Bonds are listed at the Stock Exchange and therefore are easily transferable between investors Any potential investor must have an active and updated CDS account at Central Bank of Kenya Negotiated transaction fees Can be used as collateral for lien creation Main features of the treasury bills transactions solution: Availability of ready quotes on marketable amounts Sold at a discounted price to reflect investor s return and redeemed at face (par) value Any potential investor must have an active and updated CDS account at Central Bank of Kenya Investors may place their application either as competitive or non-competitive (average) bids Negotiated transaction fees Can be used as collateral for lien creation Mobile Banking Internet Banking Round the clock access to your account through your mobile phone. You can dial *335# on USSD phones or download mobile banking app to access this service. Retail Internet Banking (RIB) is available to all our retail customers for free. One can view, print statements, view transaction history of account, make payments within Kenya and internationally. The service is also available to joint account holders and chamas. Benefits of our mobile banking service include: Easily accessible by dialing *335# on USSD phones or downloading mobile banking app on Android store Convenience accessible 24/7 at your comfort Request for account statements, order chequebook, balance enquiry and purchase mobile airtime (Safaricom and Airtel) Pay bills e.g. KPLC prepaid tokens, DStv, Zuku, GO-TV, Water and more to follow Transfer money from your account to M-Pesa (up to Ksh 140,000) Transfer money from M-Pesa to any account using Paybill no. 700201 Secure PIN-based transaction No charges if service is not accessed Simple change of user PIN Free access no ledger fees on registered users Free for customers with internet access from anywhere in the world 24/7 Real time internal funds transfers PIN-based (secure) thus deterring fraud Affordable since only Ksh 250/= is charged for EFT across banks Free internal funds transfer, account enquiries and statement generation Instant alerts every time a transaction is carried out on your account International transfers of up to USD 10,000 Allows for money transfer through Western Union and automatic receipt from Western Union to bank Cards Visa Debit Cards offers the following types of credit cards: Visa Classic, Visa Gold and Visa Platinum. Kenya is the first bank to issue Visa CHIP debit cards in Kenya. The security enhanced cards are available to all our personal customers. With the Debit Card, you have access to ATMs and POS merchants 24/7. chip cards offer our customers the highest level of security available in the card industry internationally Chip cards are more secure and will protect your card from fraudulent activities The requirement of your PIN when making transactions at POS terminals secures your card Over 2 million POS in Kenya Wider coverage your Visa Card is accepted in all Visa enabled ATMs and Merchant POS outlets worldwide plus Kenswitch and PesaPoint ATMs Limit for POS Merchant purchases of up to Ksh 400,000/= per day ATM withdrawals limit of up to Ksh 40,000/= per day (adjusted on request) Free ATM withdrawals save for Liberty account holders (charged at Ksh 40/= per transaction) at all ATMs Prepaid cards can be topped up at any branch, agent or via M-Pesa Chip-based thus secure from skimming PIN reset done at any branch instantly in case of lost/forgotten PIN M-Pesa and M-Pesa Super Agency Branch Terminals M-Pesa is an innovative mobile money transfer solution that enables you to send and receive cash as well as make payments anytime using your mobile phone. Deposit and withdrawal services for M-Pesa customers and agents in all branches M-Pesa bulk payments Pay your staff salaries, wages or any ad-hoc payments through our M-Pesa bulk payment services M-Pesa Super Agency allowing agents to buy and withdraw float at competitive rates PIN-based (secure) thus deterring fraudulent activities Allows card activation for new debit cards and PIN change for forgotten or lost card PIN at the branch Get instant alerts whenever log-in or access to your account is recorded Promotes paperless transactions at the branch Other services such as balance enquiry, cash deposit, mini statement generation and PIN change can be done on the platform ATMs Kenya has over 70 Visa enabled ATMs spread across the different counties. Our customers can also access Kenswitch and PesaPoint ATMs across Kenya. ATMs accept Visa, Mastercard and China Union Pay cards Fast and convenient access to your account no queues 24/7 accessibility Over 70 ATMs countywide, 2,500 across Africa Security enhanced ATMs are fitted with anti-skimming devise to prevent skimming EMV compliant-enhancing your account security when transacting CCTV cameras are monitored throughout the network Withdrawals can be done in different denominations 3867_KEN_Banking-Products_Leaflet_210x170_12pp_P_EN_v4.indd 10-11 03/11/2014 17:43
Branches Nairobi Branches Chambers Branch Towers Branch Gikomba Branch Industrial Area Branch Jomo Kenyatta Avenue Branch Karen Branch Moi Avenue Branch Plaza 2000 Branch Rongai Branch Thika Road Mall Branch Upper Hill Branch Valley Arcade Branch Westlands Branch Westminster Branch Upcountry Branches Busia Branch Eldoret Branch Embakasi Branch Karatina Branch Kisii Branch Kisumu Branch Kitale Branch Kitengela Branch Malindi Branch Meru Branch Nakuru Branch Nyali Branch Nyeri Branch Thika Branch United Mall Branch ATMs Nairobi County Capital Centre Chambers Branch Towers Branch Towers Branch Gikomba Branch Greenspan Mall Industrial Area Branch JKIA Arrivals Karen Branch Kenokobil Buru Buru Kenolkobil Hurlingham Kenol Kobil Embakasi Kenol Kobil River Road Kenol Kobil Langata Road Kenolkobil Gigiri Kenolkobil Ojijo Parklands Maasai Shopping Centre Langata Memorial Park Nairobi West Nakumatt Junction Nakumatt Mega Plaza 2000 Branch Taj Mall Thika Road Mall Total Donholm Uchumi Adams Arcade Uchumi Hyper Ngong Road Umoja Estate Upperhill Branch Valley Arcade Branch Village Market Westlands Branch Westminster Branch Mombasa County Jomo Kenyatta Branch Mombasa Moi Avenue Branch Mombasa Nyali Cinemax Mombasa Nyali Branch Total Changamwe Kisumu County Kisumu Main Branch Kisumu Mega City Kisumu Mega Plaza United Mall Kisumu Nyeri County Karatina Branch Nyeri Branch Nyeri Branch L2 Kiambu County Makongeni Nakumatt Ridgeways Thika Branch Machakos County Machakos Mlolongo Syokimau Busia County Busia Branch Busia Yako Matt Kajiado County Kitengela Masaai Mall Rongai Meru County Meru Branch Mikinduri Kisii County Kisii Branch Kisii Bus Stage Nakuru County Nakuru Branch Westside Mall Uasin Gishu County Eldo Centre Eldoret Branch Trans Nzoia County Kitale Branch Kilifi County Malindi Branch Kenya Contacts: For more information, please visit any of our branches or contact us via Tel: 0719 098 000/020 288 3000 or Email: Kenya@ecobank.com ecobank.com 3867_KEN_Banking-Products_Leaflet_210x170_12pp_P_EN_v4.indd 12 03/11/2014 17:43