Product Datasheet Global & Options applications for Cisco Unified Communications Solutions IPS Global Web IPS Popup Personal ClickNDial Provisioning Corporate Speed Dials IP Phone Applications IPS Manager Assistant IPS Lock IPS Phone Config IPS Alarm Callback IPS Pager IPS Reservation Audio Applications Busy Alerter Callback TAnnounce Wake-up Call Voice Alert Voice Callback Recording Notification Jabber Applications ConferenceTab Tab Manager Assistant User Settings Pin & Password Manager Productivity Extension Mobility Single Sign-on FrontDesk Attendant Console Conference Center Missed Calls Email Alert Admin Tools Phone Robot Delog-Relog PIN & Password Manager CUCM Query User to Phone Deployment Contact Center Callback Server Desktop Popup MediaSense Extensions Silent Monitoring sales@telisca.com +33 1 46 45 05 12 www.telisca.com
1 IPS Global and options description 1.1 Summary IPS Global & options IPS Global is a solution for Cisco Unified Communications Manager (CUCM) which provides features to: Extend the boundaries of directory search: merge multiple directories in different formats, Improve performance (replicated directories), Improve user search experience (T9 mode, touchscreen), Search from D IP Phone or Android phone, with Android client application, Segment a principal directory into multiple directories by subsidiary, site, agency, Search and dial from Web interface (add-on Web ) Update directories (add-on Web ) Display calling party detailed information on IP Phone and Jabber (add-on IPS Popup) Synchronize personal address books (Outlook, Lotus, CUCM, ) (add-on Personal ) Consolidate and update enterprise directory (add-on Export) Publish an H350 directory for Video Conference terminals and Cisco TMS Generate CUCM user configurations (add-on Provisioning) Update speed dial numbers (add-on Corporate Speed Dials) Active LDAP, CUCM, Text Dir. Export / Provisionning Corp. Speeddial CUCM Translation patterns T9, Cius Ts keyboard Web IPS Popup IPS Global Light Personal Exchange Domino Outlook Notes Active, LDAP, CUCM, OLEDB, ODBC, Public Exchange Folder, Domino, Excel, Text, ML IPS Global expands IP Phone directory to different directories sources and enhances user interface. IP Phone users will find in IPS Global all the contacts in the company. IP Phone users may also find partners, distributors, customers, and other lists of useful phone numbers. Different directories can be viewed from each entity of the telephony cluster. IPS Global either works as a Virtual or by replication. Supported directories are: CUCM, Active, LDAP directories, Exchange Public Folder, Domino server, Databases, Excel, ML and text files. Also, IPS Global can replicate users personal address books from Outlook and Lotus Notes. Each defined target directory can contain several source directories and remove duplicates contacts or not. Include or exclude filters can be defined. More than 20 fields per contacts can be retrieved and up to 4 phone numbers can be displayed. Phone numbers are reformatted according to administrator defined rules, required prefix are added. Different IP Phone user interfaces can be defined from the usual SMS style with up to five search fields, T9 multi fields, T9 iterative search or touch screen keyboard. Different result formats are available, including a detailed contact form. sales@telisca.com Page 2/13 www.telisca.com
SMS search mode Customizable contact lists Up to 4 numbers per contact T9 multi-criteria search (adapted to 6921, 6941, 6961, 7821, 7841, 7861, 7920, 7931, 7936, 7937, 7985, 8831) T9 iterative search without refresh (7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 8961, 9951) T9 iterative search with completion (7921, 7925, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, 8841, 8851, 8861, 8961, 9951, 9971) Alphanumeric touchscreen keyboard (for 7970, 7971, 7975) 9971 sales@telisca.com Page 3/13 www.telisca.com
Android Application for D 650 1.2 Technical specifications and options Specifications Description Source directories types for direct query LDAP, Active, SQL database, Access or Excel file (OLEDB), ML file. Source directories types for replication LDAP, Active, CUCM directory, Exchange Public folder, SQL database, Excel file, Text file. Contact filtering Inclusive and exclusive filtering on directory attributes Segmentation/Splitting Select target directory according to service subscription parameter or depending of defined IP Phone zone based on Device Pools, Location, CSS, IP address range, IP Phones list. Filtering during search Filtering by security group or by an attribute defined in AD/LDAP for the identified user Filtering by device pool or by the mobility device pool of the IP Phone. Phone number format Global and per source directory sophisticated phone format rules. Reverse lookup Display of caller name via TCL script installed on Voice Gateway SIP or H323. On CUCM 10+, display of caller name via External Call Control Profile. Contact record displayed on ring or off-hook (supervision by CTI), Integrated update of Open LDAP, integrated search via Jabber on incoming call, Search on latest phone numbers via optimized index. Available fields Up to 40 adjustable fields/attributes Multiple target directories List of target directories to search, can be defined in service parameters. Union, merge Parallel queries on different source directories, distinct and merge contacts attributes. Sorting Contacts sorted on up to 5 attributes. Search attributes Up to 5 attributes with search format. Search criteria Begin with, contains, list of values/completion (Web ). Search modes SMS, T9 multi criteria, T9 with list, T9 w/o refresh, keyboard on touch screen (797x). Result format Configurable result list, up to 4 phone numbers/contact, contact description screen. Jabber solution Web tab allowing search of personal directory and enterprise directory segmented by sites or filtered by agencies. Search in the Open LDAP directory integrated into IPS Global. Client side personal directory synchronization Synchronize with Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Notes 6.5, Notes7, Notes 8, Notes 8.5 Server Side personal directory synchronization Synchronize with Exchange 2007, Exchange 2010, Exchange 2013, Office 365, Domino 6.51, 7, 8.5, and CUCM Personal update Web interface to update directory (OLEDB directory or replicated directory) Export Supported target directories: Active, LDAP, CUCM, Text. Update, insert, delete on all Telephone fields only. Provisioning Add/create/delete in CUCM: user, device profile, line, Jabber, Remote Device profile, alias Unity Connection sales@telisca.com Page 4/13 www.telisca.com
1.3 Features with optional modules Features available according to module or option, all based upon IPS Global Core, which permits the search, replication, and fusion of source directories. Features Light Standard Web Direct search on source directory or replication Search from IP Phone in SMS mode Segmentation and filtering of directories Search from IP Phone in T9 mode & with touchscreen keboard Search via Android client Search & Dialing via web interface & Jabber Search on calling party number popup a contact form on IP Phone Search on personal address book synchronized with Outlook or Exchange Search on personal address book synchronized with Notes or Domino Update corporate speed dials (translation patterns) Popup Personal Corporate Speed Dial Export Export to text file, print directory using Excel models Provisionning Search from Jabber in integrated Open LDAP directory Update Active or LDAP server Provisioning CUCM : End User, Devcie Profile, Line Provisioning Cisco Unity : alias 1.4 Bundles IPS Global Premium IPS Global Standard Personal Web Reverse lookup/popup Export Reverse lookup / Popup for IP IPS Global Core Phone and Jabber Reverse lookup/popup Export Provisioning IPS Global Core option provisioning sales@telisca.com Page 5/13 www.telisca.com
1.5 Administration interface Configuration and settings are defined directly from the administration web interface. You can define source directories, replication settings, phone numbers formatting rules and the target directories with the search modes and display settings, segmentation, filtering, sorting, deduplication, and reverse directory formatting. 1.6 Fault tolerant architecture IPS Global may be installed on two servers in a fault tolerant architecture. System configuration and users (Web ) are replicated on the two servers. Requests from IP phones should be directed toward an IP load balancer (VIP). The optional module Hot Standby is necessary for IPS Popup. 1.7 Multi-tenant installation IPS Global (like all of the telisca Framework) may function in multi-tenant on multiple CUCM clusters (HCS solution). In this case, each tenant may be segregated by association with a different IP port. Cluster 1 Cluster 2 Cluster 3 TENANT 1 TENANT 2 TENANT 3 Port A Port B Port C Maxi 20 Shared VM Customer 1 Customer 2 Customer 3 sales@telisca.com Page 6/13 www.telisca.com
1.8 Optional Modules 1.8.1 Web With Web option, the user may also query the defined target directories through a Web interface. He can then dial by clicking on the phone number. The user may enter once his CUCM s user Id and will not need to authenticate again in the future. It is possible to search up to 8 fields, and do a multi-search to up to 3 fields. Web allows dialing from the contact selection, to send an email, or initiate a chat session (Web for Jabber). It allows the memorizing of the telephone configuration of the user, which is saved and is insensitive to password changes. Web also permits authorized users to access and update certain source directories (database, replicated, personal directories). Web uses the Cisco WebDialer SOAP interface for dialing or Jabber. This solution does not require a CTI server and uses very limited Call Manager resources. It function in multi-cluster environment. It supports two WebDialer services per cluster in fault tolerance or load balancing. sales@telisca.com Page 7/13 www.telisca.com
1.8.2 Web for Jabber Web may be integrated into a Cisco Jabber tab. 1.8.3 IPS Popup The optional module Reverse Lookup / IPS Popup, permits a search on an incoming call and the display of the name or the contact record of the calling party, either on ringing or on off-hook. It permits the matching of the caller name with the caller number by searching the available directories of IPS Global. Several operational modes are available: - By using a TCL script installed on the Voice Gateways (H323 or SIP), which effects a query in IPS Global and displays the caller name. The name is then displayed on the IP Phone identified similar to an internal call. - - By configuring an External Call Control Profile pointing toward IPS Global, allowing (starting with CUCM 10) to modify the name display. This External Call Control Profile should be associated with a translation pattern which filters external calls. - By using telisca CTI Server, which supervises the IP Phones and permits pushing a contact screen to the IP Phone. This screen allows the description of the contact on several lines and, if desired, a photo. This mode is obligatory if the search is effected in the personal directory associated with the IP Phone user. Upon ringing, an Answer button permits accepting the call from the Popup screen. The Popup screen is erased upon off-hook or after a certain delay. sales@telisca.com Page 8/13 www.telisca.com
1.8.4 Personal The optional module Personal allows, on the IP Phone, to search or display on incoming call (with the Popup option), the contacts of one s personal directory. At the time of search, IPS Global filters on the login of the user associated with the IP Phone (either in fixed or mobility mode), or on the Web session, so that only personal contacts will be displayed. This personal directory is replicated either by a PC application with Microsoft Outlook or Lotus Notes, or by direct server to server access to Exchange or Domino or CUCM personal directories. The Personal PC client periodically synchronizes its Outlook or Lotus Notes contacts with a directory of IPS Global. At the time of first utilization, the PC user enters his CUCM login and, optionally, his password or PIN code for verification. If the CUCM login is synchronized with Active, this login is used automatically and the user has nothing to define. It is also possible to save the Notes password in order to automate the connection to Lotus Notes. Personal PC client supports the following versions: Outlook P, Outlook 2003, Outlook 2007 (versions.net 1.1) Outlook 2007, Outlook 2010 (version.net 2.0) Lotus Notes 6.5, 7, 8, 8.5 The Personal server connects directly to Exchange to synchronize the personal directories of CUCM users. It also connects to Domino via an application (nsf) which is installed on the Domino server and provides a Web Service. This secure application permits retrieving the personal directories. This architecture makes it unnecessary to deploy a PC client and especially meets the needs of user of Outlook Web Access and Domino Web Access. The replicated address books are encrypted when stored on Personal. Exchange Personal Domino Carnets d adresses Répliqués, cryptés IP Phone ML application Personal supports these server versions: Web Exchange 2007, Exchange 2010 Lotus Domino 8.0, 8.5 Personal CUCM 1.8.5 Export The Export module lets you use IPS Global as a central directory to update one or more target directories. The main directory update comes from the replication of several source directories with these capabilities: merging/duplicates removal and/or updates from the Web interface in Update mode. sales@telisca.com Page 9/13 www.telisca.com
Active LDAP Dossier Exchange Domino Bases de données SQL Server, OLEDB, ODBC Export IPS Global Active LDAP CUCM CUCM Fichier texte Fichiers textes Excel, ML IP Phone ML application Web Web Update Export can update LDAP or Active. Depending on configuration, it can INSERT/UPDATE/DELETE. You can restrict updatable fields (telephone fields for example). The directory can be exported in text file and printed using Excel format models. Export updates an Open LDAP server installed on IPS Global server. This offers a search LDAP interface for IPS Global. 1.8.5.1 H350 for Video Conference terminals and Cisco TMS IPS Global also permits the publication of an H350 directory for Videophone and Video Conference terminals as well as for the Cisco TMS meta-directory used by Cisco M, E, & C series terminals. Open LDAP H350 Replication Cisco TMS HTTP LDAP Cisco Video Terminals M, E, C Polycom Video Terminals Cisco D Android This directory is based upon the Open LDAP directory installed on the IPS Global server with a special schema including notably CODEC data. The Open LDAP server is updated from one or more source directories which are merged. Cisco TMS may search directly or replicate the telisca H350 directory. 1.8.6 Provisioning The optional Provisioning module can create or update the CUCM configuration. It is particularly efficient when using Extension Mobility. The Provisioning module synchronizes from one or several IPS Global sources or triggered by calling a Web Service method. Active LDAP Exchange Folder Domino IPS Global Databases SQL Server, OLEDB, ODBC CUCM Unity, Unity Connection CUCM Text, Excel, ML files sales@telisca.com Page 10/13 www.telisca.com
Synchronization with CUCM, allows updating of: - users, - device profiles, - Jabber - Line - Remote destination profile It allows creation or modification of the Unity or Unity Connection account. Certain parameters are defined by default; others are generated from attributes in the directory source. Different update modes are supported: - Creation - Creation / modification - Creation / partial modification - Creation / partial modification / deletion The large majority of properties may be configured. It is possible to assign the property values according to the value of one or more of the contacts attributes in the directory. It is possible to define tables of correspondance between the source attribute values and the CUCM configuration parameters. The administration facilitates creation by listing the values defined in CUCM. 1.8.7 Corporate Speed Dials The Corporate Speed Dials Module can load and update speed dial numbers. The speed dial numbers are defined in Cisco Unified Communications Manager by creating translation patterns, they sales@telisca.com Page 11/13 www.telisca.com
enable calling a selected destination by dialing an abbreviated number. Corporate Speed Dials makes it simple to load and update these numbers from a text or excel file or for the authorized users through the Web interface. Corporate Speed Dials works on the AL SOAP APIs to update the translation patterns. Several speed dial lists can be created for several partitions. sales@telisca.com Page 12/13 www.telisca.com
1.9 Prerequisites, Architecture - Supported Windows servers: o Windows 2003 Server SP2 or R2 Standard, 32/64 bits, EN/FR, o Windows Web Server 2008 R2, EN/FR, o Windows Server 2008 R2 Foundation, EN/FR, o Windows Server 2008 R2 Standard, EN/FR, o Windows Server 2008 R2 Enterprise, EN/FR, o Windows Server 2012 Essentials, EN/FR, o Windows Server 2012 Standard, EN/FR, - Configuration minimum: 1 vcpu, 4 GB memory and 70 GB disk. - Virtual Machine support: VMware vsphere, HyperV, Cisco UCS, UCS-E. IPS Global may execute direct queries on source directories or on a replication on its integrated directory server. The administrative interface is available in English and French. The IP Phone interface is available in English, French, German, Spanish, Italian, and Dutch. CUCM Prerequisites: Cisco Unified Communications Manager: 7.1x, 8.5x, 8.6x, 9.1x, 10.0, 10.5, 11, BE 6000, BE 7000. CME (CallManager Express): IPS Global, except optional modules. Cisco IP Phones : 6921 (*), 6941 (*), 6945 (*), 6961 (*), 7821 (*), 7841 (*), 7861 (*), 7905 (*) (SCCP), 7906 (*), 7911 (*) (SCCP), 7912 (*), 7920 (*), 7921, 7925, 7926, 7931 (*), 7937 (*), 7940(SCCP), 7941, 7942, 7945, 7960(SCCP), 7961, 7962, 7965, 7970, 7971, 7975, 7985, 8811, 8831 (*), 8841, 8851, 8861, 8941, 8945, 8961, 9951, 9971, IP Communicator. Cisco Jabber D 650, D 70, D 80 (*) : SMS or multi-criteria T9 search modes only D series telephones have a specific Android application. sales@telisca.com Page 13/13 www.telisca.com