Cloud. Regie. Cases.

Cloud. Regie. Cases.

Agile SIAM Dave van Herpen Consultant Cloud Cases Regie 2

Grip op de cloud Hoe word ik een wendbare service broker? Cloud Cases Regie 3

Waarom cloud? innovation maintenance Private? Public? Cloud Cases Regie 4

Agility als pivot verhogen QoS verbeteren Agility verlagen TCO betrouwbaar flexibel kostenefficiënt Cloud Cases Regie 5

Agility

4 dimensies van Enterprise Agility Fit for future 1. Portfolio, risk & strategy alignment Sogeti Agile Portfolio Mgt (SAFe) Fit for enterprise 2. Dealing with size & complexity Fit for integration 4. Integrating external parties Sogeti Scaling Agile (SAFe) Fit for lifecycle 3. Collaboration throughout the lifecycle Sogeti Enterprise DevOps Sogeti Agile SIAM

Fit for integration Fit for enterprise Fit for future 1. Portfolio, risk & strategy alignment 2. Dealing with size & complexity Fit for integration Fit for lifecycle 3. Collaboration throughout the lifecycle 4. Integrating external parties Sogeti Agile SIAM

Waarom service integration? Rol IT - oud Rol IT - nieuw Reactief Eenmalig Single-source Service delivery Collaboratief Service Catalogus Multi-source Service broker

Service Integration - drivers Delivery snelheid over meerdere partijen Kostenreductie & omzetgeneratie in value stream Efficiency van integratieinspanningen Future-proof waarde van cloud investeringen Focus op innovatie voor demandfunctie Control & agility in balans in contracten Kwaliteitsgrip op externe leveranciers SPOSA (Single Point of Service Accountability)

Wat is het? Cloud Cases Regie 11

Wat is SIAM? Service Integration And Management Framework & Functie Geïnitieerd door UK Government Managen meerdere IT leveranciers (towers) Integratie services tbv business value Governance, processen & technologie UK Gov: Service integration and management lets an organisation manage the service providers in a consistent and efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs.

Supply SIAM Operational Model Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 IT functions in Demand Organization: Strategy, Architecture & Policy Programs and Projects Service Integration & Management Demand Operational Service Tower Operational Service Tower Private Cloud Providers Private Cloud Providers SaaS Providers Application Maintenance Application Development Cloud Cases Regie 13

SIAM Processen Enterprise Architecture Program Mgt & Governance Architecture Vision & Design Architecture Roadmap & Plans Architecture Policy, Standards & Management Overall Direction & Support Programme Risk Management Project Management Standards Policy & Standards mgt (incl security) System Integration Requirement Development Validation Integrated Project Management 2. Servicedesk 2.1 Servicedesk General, 2.2 Incident, 2.3 Request Management, 2.4 Problem Management, 2.5 Access Management. 1 Core SIAM 1.1 Availibility Management 1.2 Capacity Management 1.3 Change Management 1.4 Event Management 1.5 IT Service Continuity Mgmt 3. Service Knowledge Management Central Repository for all Service Management Reference material 1.6 Service Asset & Configuration 1.7 Service Catalogue Mgmt 1.8 Service Level Management 1.9 Standards & Architecture 1.10 Financial Mgmt Support 1.11 Service Provider Management 4. Service Provide Assurance 4.1 Service Level Review 4.2 Service & Provider quality 4.3 ServProvider Compliance Project Risk Management Decision Analysis & Support 5. IT Security Support 5.1 Incident & Event Monitoring 5.2 Protective Monitoring 5.3 Forensic Analysis 5.4 Security Assurance/Accred. 5.5 Security Incident Prevention 6. Service Transition Planning 6.1 Service Transistion Planning 6.2 Project Management 6.3 Release & Deployment Planning 6.4 Transformation Delivery 7. Service Validation & Testing 7.1 Test Planning & Design 7.2 Service Evaluation 7.3 Test Environment Mgt. Retained Controls: Procurement & Contract mgt. Vendor management. Exit management. Service/Solution Assurance Requirements development Decision analysis & Support Assurance & Validation Service Strategie & Architecture. Demand Management. Business Service Catalog Business Relationship mgt Business architecture Financial management. Service Portfolio management. Risk management SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services Retained organisation Retained supported by managed service SIAM services Services

Veranderende tijden... Cloud Cases Regie 15

...vragen om een andere aanpak 1 2 3 4 Cloud Cases Regie 16

Supply Agile SIAM Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5 Fit for future IT functions in Demand Organization: BIM, Strategy, Architecture & Policy Fit for enterprise Fit for integration Business Driven KPI s & SLA s Programs and Projects Value Stream Mapping & Cycle Time Agile Beheer Service Integration & Management Agile Contract Mgmt Demand icab Fit for lifecycle Operational Service Tower Operational Service Tower Private Cloud Providers Private Cloud Providers SaaS Providers Application Application Maintenance Development Cloud Cases Regie 17

Business Driven KPI s & SLA s BLA s Customer Satisfaction KPI Breakdown Cloud vs. SLR s

VSM & Cycle Time Reduction Value Stream Mapping Identificeren waste Optimaliseren flow SIAM als cycle time engine

AgileBeheer Wendbaar samenwerken Continu verbeteren WI Backlogs & NFR s Agile & Lean in beheer

Agile contract management SPM: Business KPI s & CSI Strategic fit > Functional fit Peer reviews tussen leveranciers Sturen op gedrag & vertrouwen

icab SIAM = Change Authority Transparantie changes & events Consolidated Release Planning Service Introductie & Integratietesten

Hoe kom ik er? Cloud Cases Regie 23

Agile SIAM: Aanpak Initiation Transformation Operation Processes & plan Kick off Demand, priorities, objectives Deliverables per sprint: Sprint Backlog Role assurance & RACI Processes & procedures Documentation Acceptance customer Assessment workshops Customer approval Go/NoGo Service Integrator role AgileBeheer Game Improvement / Transition Backlog Sprint 1: Govern BLA SLAs Raci Sprint 4: Improve Cap/Avail CSI Reporting Supplier mgt Security mgt Final proposal End of transition Operation & aftercare Collaboration & identification improvements Customer approval Go/NoGo Sprint 2: Operate Incidents Problems Sprint 3: Change Change Config Release Evaluation & closure transition Cloud Cases Regie 24

Agile SIAM - services Implement Agile SIAM Improve Agile SIAM Cloudproof Agile SIAM Agile SIAM as a Service

Dus Krijg grip op uw (cloud) IT-landschap...en maak uw Agile belofte waar...door verbetering van uw QoS...met reductie van operationele kosten...door inrichten/verbeteren/besturen via Agile SIAM

Vragen?? Cloud Cases Regie 27