RBC Direct Investing Automated Telephone Service User Guide
Contents Getting Started 1 Accessing our automated telephone service 2 First Time Access Code Selection 3 Review Watchlists 4 Obtaining Quotes 5 Accessing Market Overviews 5 Retrieving Account Balances 6 Key Coding Information and Exceptions 6 Other Features 8 Helpful Hints 8
Automated Telephone Service Guide 1 Getting started It s so easy to get started with our Automated Telephone Service! Simply dial 1-800-769-2560 for RBC Direct Investing TM and you will be connected to our service menu. n For English, press 1 ; for French, press 2 The main menu options offer you access to a range of services n To review watchlists, quotes, market overview, and account balances, press 1 n To obtain a delayed quote, press 2 n To place a trade with an RBC Direct Investing representative or to check order status, press 3 n For information on RBC Direct Investing products and services, press 4 n To reset your 3 digit access code, press 5 n For technical assistance, press 6 n For additional inquiries, or assistance from a representative, press 0 n To repeat these options, press 8 n To end your call, press #
2 Automated Telephone Service Guide Accessing our Automated Telephone Service n To start using our Automated Telephone Service, simply call 1-800-769-2560 at any time and follow the key prompts. n Press 1 from the main menu, enter the last 12 digits from your RBC Royal Bank or RBC Direct Investing client card, followed by your three-digit personal access code. If you make a mistake you can press the * key to re-enter. Once you enter your client card number and personal access code, you will be connected to the main menu. Select the service you require and follow the prompts: n To review watchlists, press 1 n To obtain a single quote, press 2 n For market overview, press 3 n For account balances, press 4 n To place a trade with an Investment Services Rep or check order status, press 5 n For password reset, press 6
Automated Telephone Service Guide 3 n For additional inquiries, or assistance from an Investment Services Representative, press 0 n To repeat these sections, press 8 n To return to the previous menu, press 9 n To end your call, press # First Time Access Code Selection First time users of the Automated Telephone Service must obtain a temporary 3 digit personal security code. This temporary personal security code will be valid for 48 hours. To obtain the temporary personal security code using your RBC Royal Bank client card, call 1-800-769-2511 and speak directly to an agent. To obtain the temporary personal security code using your RBC Direct Investing client card, call 1-800-769-2560 and speak directly to an RBC Direct Investing Investment Services Representative. To reset the temporary personal security code, select 1 from the main menu for watchlists, quotes, market overview and account balances. The system will automatically ask you to reset your personal security code (access code). Continue to follow the prompts to reset your access code using the last 12 digits of your RBC Royal Bank client card and your temporary code. By selecting your own three-digit access code, your account will be protected from any unauthorized use. This number is confidential.
4 Automated Telephone Service Guide Changing your personal access code number using our automated telephone service If you are an existing user of the Automated Telephone Service and wish to change your valid personal security code, select 1 from the main menu for watchlists, quotes, market overview and account balances. Enter the last 12 digits from your RBC Royal Bank or RBC Direct Investing client card, followed by your valid 3-digit personal access code. From the main menu select 6 to reset the 3-digit personal security code. Follow the prompts to complete the password reset. Review Watchlists After pressing 1 from the main menu and entering your client card # and personal access code, you will be connected to the next menu. To review watchlists, press 1. Enter the watchlist number followed by #. To hear a list of your current watchlist numbers, press #. At any time, during the listing, you can enter the watchlist number followed by # to select a particular watchlist. Once you select your watchlist item, you will hear a quick quote. To skip to the next quote in the list, press *. By pressing 1, you can get a detailed quote. By pressing 2, you can place an order through an RBC Direct Investing Services Representative.
Automated Telephone Service Guide 5 Obtaining Quotes Requesting a single quote When you request an equity quote, you will receive the price and change. After hearing the quote, you may follow the prompts to request an expanded quote, which will include the bid price, ask price, volume, bid lot size and offer lot size. The quote will indicate if the value is from a previous trade session and if the equity is halted. If you request a mutual fund quote, you will hear the previous day s closing unit value and the change in price. You can also obtain quotes on North American indices. You will hear the index value, high and low. n For Canadian quotes, press 1 n For US quotes, press 2 n To repeat these selections, press 8 n To return to the previous menu, press 9 n To end your call, press # Accessing Market Overviews After pressing 1 from the main menu, and entering your client card number and personal access code, you will be connected to the next menu. To obtain a market overview press 3 and you will be provided with quick access to a listing of the following market indicators reported in real time: n S&P/TSX Composite n Dow Jones Industrial Average n Nasdaq Composite n Canadian Dollar n Gold
6 Automated Telephone Service Guide Retrieving Account Balances After pressing 1 from the main menu, and entering your client card number and personal access code, you will be connected to the next menu. To obtain account balances press 4. To retrieve your total portfolio or account balance, you will be asked to first select the account type: For investment accounts, press 1 For registered accounts, press 2 After choosing the account type, you can review portfolio balances. For total (combined) portfolio and/or margin positions valued in Canadian dollars press 1 For Canadian balances, press 2 For U.S. balances, press 3 Key Coding Information And Exceptions Some telephone keypads differ. As a result, use this chart as a guide: Press 7 2 for Press 7 3 for Press 7 7 for Press 9 9 for R S Q Z Press 1 1 to enter a period (. )
Automated Telephone Service Guide 7 Example The security or ticker symbol for Royal Bank is RY. Enter this symbol as follows: n Press 7 for the letter R. n Press 2 since the R is in the second position on that key. (Note: if Q appears on your keypad, R will be in the third position. See key coding information and exceptions below for additional information on the letter R.) n Press 9 for the letter Y. n Press 3 since the Y is the third position on that key. n Then press # You have pressed 7 2 9 3 # You may also enter preferred equities using.pr, rights using.rt or warrants using.wt. Examples The symbol for Royal Bank Preferred Stock J is RY.PR.J. Enter 7 2 9 3 1 1 7 1 7 2 1 1 5 1 #
8 Automated Telephone Service Guide Security/Symbol Entry Table symbol entry symbol entry symbol entry A 2 1 J 5 1 S 7 3 B 2 2 K 5 2 T 8 1 C 2 3 L 5 3 U 8 2 D 3 1 M 6 1 V 8 3 E 3 2 N 6 2 W 9 1 F 3 3 O 6 3 X 9 2 G 4 1 P 7 1 Y 9 3 H 4 2 Q 7 7 Z 9 9 I 4 3 R 7 2 (. ) 1 1 Other Features Receive messages from RBC Direct Investing After entering your client card number and access code, you may hear an important voice message left by an RBC Direct Investing Investment Services Representative. To ensure you have received the message, you will not be able to access other features until you confirm receipt. Helpful Hints n Press 8 to repeat these selections. n Press 0 at any time for assistance (during business hours only). n Press # to end the call. n Press 9 to return to the previous menu.
Automated Telephone Service Guide 9 RBC Direct Investing Inc.* and Royal Bank of Canada are separate corporate entities which are affiliated. RBC Direct Investing Inc. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc. *Member Canadian Investor Protection Fund. / Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. Used under licence. Royal Bank of Canada 2011. All rights reserved VPS65853 07712 (11/2011)