Industry Sectors We Operate In

Industry Sectors We Operate In

Vision, Mission and Commitment

Growth Chart Key Events 2010 2014 Key Events 2010 - Google 2014 Mail & Apps - Google Mail - & ClickSoftware Apps V8 on Cloud - ClickSoftware - V8 Telstra on Cloud Infrastructure as A - Telstra Infrastructure Serviceas A Service - Mobility - BYOD - Mobility - BYOD 2014 - Today 2014 - Today - ClickWorkforce - ClickWorkforce on Salesforce on Salesforce - Company Web - Company Site Web Site 2014 - Oct 2014 - Oct - Salesforce - CRM Salesforce - CRM

Right Technology Mix

Lean IT & Cloud

KinCare Cloud Journey PHASE 1 Virtualisation, Infrastructure as a Service PHASE II BYOD Cloud Application Cloud Online Forms PHASE III Core System Transformation to the Cloud 2010 2012 2012 2013 2013 - Future

KinCare Cloud Journey 2010-2012 Core Infrastructure Focus Moved to Cloud for KinCare Servers with Telstra Moved to Cloud for GMAIL & Collaboration Moved to Cloud for ClickSoftware

Collaboration Reduced Support Effort Removed painful limitations of current environment Provided New Collaboration Tools in the organisation including Docs, Chat, Personal VC Mobility Anywhere Access

Core Business - Scheduling FINISHED STARTED NOT STARTED Realised Real Time Visibility Ability to view & Control Scheduling Wizard allows automation of replacement worker determination in real time Automation Based on rules & objectives - * Need to be used with Care. This can be tuned to our requirements (e.g. Balance between Focus on Financials / Employees / Clients) Dashboard for Care Coordinators. Consistent Experience for Customers / Employees. Product Feature

KinCare Cloud Journey 2012-2013 Redefining Business BYOD Mobile Solution running on the cloud MyKinCare. Whitelist Form Based Systems Pronto Forms

Redefining Business Processes with Mobility A. Build the Framework B. Governance on the Framework C. Build Champions

Integrating Before and Now Before Internal Manual Processing of 7 days + average of 3 days for Post/Fax and Email = 10 Days Processing Time Now Automated Processing and Checks Timing < 1 Min Accurate Data Visibility in CLICK Instant Mapping

Redefining From Paper to the Cloud From Paper Based

KinCare Cloud Journey 2014-15 Kinetic Replacement of our Core CRM to Salesforce by the end of the year. ClickWorkforce (CWF) as our Core Scheduling on Salesforce Mobility Solution Replacement ClickMobile

Why ClickWorkforce? Customer Experience Employee Experience Revenue Growth Cost Reduction

ClickSoftware Step 1 Define the Customer Experience

ClickSoftware Step 2 Define the Employee Experience

ClickSoftware Step 3 Define the Cost and Revenue Rules & Objectives

Architecturally this works like Service Optimisation Step 1,2,3 Optimised Schedule SF1 Mobile Web Browser

The Output is then an optimised schedule

ClickWorkforce Journey Scheduling Automation 2014-15 Kinetic Replacement of our Core CRM to Salesforce by the end of the year. Click Workforce (CWF) as our Core Scheduling on Salesforce Mobility Solution Replacement ClickMobile

Scheduling Optimisation Routing

Mobility ClickWorkforce offers two leading enterprise mobile solutions both included in the ClickWorkforce license : ClickMobile Salesforce1 Mobile Sales Rep / Account Exec Field Employee 29

A look into the future Field Service Experts working with aug mented reality to free up their hands and help t hem get their job done faster with rele vant context aware information appearing just at the right time As the smart watches gain more and mo re sensor capabilities, Health & safety features like monitoring your heartbeat during your d aily shift and raising smart alerts in time to prevent accidents will have a big influence on the way we track oursel ves and our employees. For large organizations, employees will wear smart devices that we au tomatically clock them in based on geography, open doors based on p ermission and track their daily rout ines to improve their productivity.

Servicing Business Packaging Benefits Synergies Simplification Robustness Agility Scalability