Transforms company websites into a best-run web based businesses

Transcription

1 Transforms company websites into a best-run web based businesses DeskGod.com makes traditional web managing software obsolete. DeskGod.com main goal is to provide number of tools for analyzing and automation that allows web managers and web teams to manage and control their web based businesses, by tracking customers and business interactions. Turn inefficiencies into opportunity.

2 DeskGod saves cost, increases profits and reduces IT hassles We combine these tools together because each one is used at different stages on the workflow. Encloses the whole workflow of web management single Software-as-a-Service solution which serves the needs of web-based business at all stages

3 DeskGod - ROI Analytics Think you've seen everything about PPC tracking? ROI Analytics is an accurate website and online advertising measurement service for webmasters. This tool tracks marketing campaigns in real time. ROI Analytics is designed to help small, through mid-sized to large businesses, to maximize the return they receive from online marketing campaigns. It can track, report, and analyze in real-time the performance of all type of web-based marketing campaigns - typical Pay Per Click (PPC) advertisements (for example, Google Adwords, Overture, etc.), newsletters, banners, text links, web catalogs, keyword based campaigns. Why ROI Analytics gives you more compared to other Competitors tools ROI Analytics is especially designed to measure the effectiveness of your advertising campaigns on the Internet. ROI Analytics tracks visitors during their whole stay on the website. This allows ROI Analytics to analyze visitors' overall behavior and whether they reach your primary goals such as registration, payment, and visiting specific keypages. ROI Analytics can help you decide on which campaigns are the most effective, so that you can spend more money on them and stop the ineffective ones. ROI Analytics will help you reduce click costs and increase conversion rate. ROI Analytics is not a log analyzer. It does not track all of your website traffic. It is especially designed to analyze your PPC campaigns. ROI Analytics shows what happens with every marketing dollar you spend. What else can ROI Analytics do? Tests multiple landing pages and advertisements simultaneously to find out which works best. Manages and tracks all your advertising campaigns in one place.

4 DeskGod - Fraud Protector What is Fraud Protector? This is an extensive click fraud reporting mechanism through our advanced tracking and reporting system for webmasters. This ensures that you are consistently receiving legitimate clicks and leads or sales. How Fraud Protector works? It determines if a visitor revisits a page within a number of seconds through a paid campaign. Then when a visitor from the same IP comes back, a script runs and displays a message inviting the visitor to bookmark your website. Please, note that Fraud Protector can be used after you setup ROI Watcher.

5 DeskGod - Help Desk Help Desk is a Customer Request Management tool that enables you to provide Help Desk services to your website visitors and members. Help Desk has an integrated customer ticket support system designed for managing customer requests from your websites and supervising your customer support staff. Reduce time for customer request processing using predefined answers. No corporate address needed, so there is no SPAM The main features of Help Desk are: 100% SPAM free Stored reply patterns and other handy resources; Task assignment and monitoring with management dashboards; to customers and partners using templates and spell-checking; Document management and storage for all customer request records (pictures, screenshots, docs, etc.); Correspondence and issue tracking; Customizable ticket browser layout; Online support live-chat tools; Distributing customer requests by department;

6 To-do List and Task Manager A powerful tool designed to provide complete control over tasks execution. Task Management gives you access to all your projects at any time. Assignment of "To Dos", priorities, expenditures, planned budgets, assigned workers and start and finish dates for each task. The current progress of the task is registered directly by the assigned worker. Project structure with arbitrary arrangement depth, as well as reporting systems and much more. Collaborate in real time, stay connected to your business wherever you are. Main features Plan, track, and manage multiple projects quickly and easily Use color-coded priorities to focus on what is most important Save time by managing tasks and working more effectively Create, edit, delete and duplicate tasks Assign tasks to other users Set Start and Finish Date & Time Set Priority and Order Set Status and Progress Attach Files and Links to Files or WebPages Add comments and discuss tasks Track Task History Scalable and able to handle large volumes of users and tasks Powerful search and reporting functionality

7 DeskGod - File Manager Deskgod File manager is a tool of the our Software-as-a-Service solution for website automation. Deskgod File Manager is a web based file management tool. The main features are revision control, file sharing and publishing, file searching, cross-tool integration.

8 Knowledge & FAQ Manager Knowledge & FAQ Manager is a hosted professional authoring tool that will allow you to easily create and manage help systems, elearning content, knowledge bases, and policies and procedures. This tool can be used by web designers and webmasters as their FAQ software. It can handle tens of thousands of articles and documents. It is also ideal for webmasters to use as their web based knowledge base solution because it can easily be customized. In addition, our software can be used to setup an internal knowledge base so that you can store and categorize company documents, procedures, articles. Your staff and users will be able to access your FAQs from any web browser or it can be private for specific users. The main features of Help Desk are: Friendly interface - One click action Revision control Access Control Inside / outside firewall shearing

9 DeskGod - Live Chat An instant messaging tool designed to provide online customer service and live help. How does Live Chat work and what makes it so easy to use? Live Chat will help you keep customers on your website, guide them through and help them pick the right service or product. There is a possibility of sending documents (for example pricing lists, quotations, catalogs). The operators can chat with multiple customers from different websites at the same time. The tool itself does not limit the number of simultaneous chats for a single operator. A visitor also can initiate a chat with an operator - by clicking on a chat button. In case of no available operator the customer can leave a message. The button can be customized so it will match the layout of the company web site. DeskGod - Live Chat: Increases sales and decreases costs Better customer support Allows customers to chat live with the operator Increases number of succesfully ended transactions Secure communication Its main features are: Live Support Chats Chat Invitations File Transfer During Chats Co-browsing, user relocation

10 Real-time User Monitoring Watch your website visitor activity in real time - Live Web Stats. Real-time User Monitoring allows you to watch your web site visitor activity in real time. See visitors arriving at your site and move from page to page. See their IP addresses, countries they come from, which pages they are viewing, their browser and operating system. Display in real time your web site visitor activity. Watch up to the second, live statistics as visitors arrive at your site and move from page to page. Real-time User Monitoring can notify you by sound when new visitors arrive. You can setup live statistics monitoring for multiple web sites and view live statistics from your account in one place. Being able to watch visitor activity in real time enables you to make quick changes to your web site and see instantly how visitors react. You can Co-browse with your visitors.

11 DeskGod - Marketing Marketing helps you stay in touch with your customers and let them know about the new products and offers of your company. This tool can handle unlimited lists of contacts, customers or subscribers and sends them your customized newsletters on a specific schedule. It keeps track of each letter and shows you the success rate of each sending. Moreover, you can review each newsletter sending as an advertising campaign, analyze it even deeper, and follow the behavior of every user who came on your website by following a hyperlink inside that newsletter. See in real time Who receive your Who read your Who click on the link in your Why DeskGod.com Marketing gives you more compared to other Competitors tools Powerful post-tracking Who visited your website from your campaign Who left, who stayed on your website How many and which pages were visited Visitor tracking by name Tracks who reached your final goals when visited your webiste Who returned to your website for a second time

12 One of many cross-functionality examples - Revolutionary E-marketing 1 Send personal newsletters to mailing List 2 Real-time visitors monitoring feature enables you to see instantly who visited your website from your campaign Live Chat feature enables you to turn visitors into customers: Create a more personal connection with your website visitors before your competition does. Increase your sales and customer satisfaction. Eliminate being a victim of regular shopping cart abandonment instantly. 3 Analytics feature enables you to tracks who visited your website from your campaign who reached your final goals(e.g. registrations and sales ) and who returned to your website for a second time Deskgod is incredible all-in-one solution that deliver 9 key applications in one form.

13 The API-BOX technology integrates with any CRM and any external database and application Cross tools functionality enables unified customer view with complete history and save up to 75% of your time Brief overview and detailed information for each visit on website Live Chat - Eliminates being a victim of regular shopping cart abandonment instantly. File Manager gives access to necessary files from any place at any time Smart predefined answers make Customer Request Management faster and easier than ever before