Achieve Your Business and IT Goals with Help from CA Services
How Does CA Services Approach an Engagement? Whether its planning, implementing or running our industry leading software, CA Services can help you receive maximum business value from your IT investments. We deliver value quickly to help transform your business with our customer-centric services that provide flexibility and scalability to meet your requirements, regardless of your size. Plan Implement Run Install, configure and deploy your CA Technologies solution Go live quickly with your core solution while preparing for additional capabilities Drive adoption, simplify upgrades and streamline maintenance Align IT with desired business outcomes 02
Get on the Right Path While Delivering Quick Solution Value CA Services offerings help provide tangible, measurable value to your enterprise. Quality counts and so do outcomes. Our team can help to overcome business and technology challenges, improve operational efficiency and reduce risk usually associated with complex projects, so you can count on faster time to value and improved ROI from your software investment. Precision and quality based on best practices developed over thousands of projects in all IT environments Unsurpassed domain expertise and CA Technologies product knowledge Added value from being closely aligned to product development, support, and education resources Insight into the complex interdependencies involved when deploying an enterprise-wide solution Flexible range of services to suit your needs and scale Market leading methodology that balances speed and efficiency with proven best practices CA worked with us to ensure a seamless migration from Compuware to CA Technologies. They knew if it wasn t successful for us, it wouldn t be successful for CA. VP of Information Technology, First Data Corp 03
Implementation Services Efficient and Flexible Solution Deployments Focused On Business Outcomes. Implementation Services from CA Technologies provide highly configurable solutions that can be quickly adopted to rapidly achieve business and IT goals. Composed of Foundation Services and optional configurable Acceleration Services, this model provides flexibility without extensive customization and follows an established, prescriptive approach supported by proven best practices. Learn more about CA Implementation Services We have a successful history of using CA products and services. CA technology is an integral part of our strategy and works closey with us on innovation. Recent work together has taken a strategic project from initiation to a production platform in 3 months. Tomas Kadlec, Tesco Group Infrastructure IT Director 04
Foundation and Acceleration Services Foundation Services Acceleration Services Each solution has a configurable set of Implementation Services. First, we start by laying a solution foundation and delivering the essential functionality to address your primary business requirements. This model speeds solution deployment, reduces loss of workforce productivity and accelerates time-to-value to get you up and running quickly. The framework is built to accommodate new capabilities and growth as your needs evolve. We then help you extend the value of your solution by implementing additional functionality and/or configurations that can respond or expand to your unique requirements. Designed for quick deployment, acceleration services often include enabling features available in the core solution, adding modules, Packaged Work Products or other elements to enhance the capabilities of the core solution. CA Express Install CA Express Install enables your IT services by delivering a future-ready framework that brings streamlined factory efficiency and consistency to your deployment by eliminating many manual deployment processes. This prescriptive approach requires fewer resources, less time, offers better protection and increases the speed to value. Learn more about CA Express Install 05
Solution Delivery Methodology Proven, Repeatable Success. Initiate & Setup Requirements Design Build & Test Deploy Close Helping you achieve your business and IT objectives is the primary focus of our delivery approach. Since implementations can vary for a variety of reasons, including the desired size, scope and timeframe, a flexible and collaborative framework is required to deliver the results and business value you expect. CA Services uses a collaborative Solution Delivery Methodology that balances the benefits of proven best practices with the need for speed, efficiency and flexibility. Our goal is to ensure projects are properly scoped and well-executed to drive solution adoption throughout the engagement. CA Services Works With Your Team To: Select the best implementation approach for your project to ensure the delivery of a successful outcome Review and verify functional and technical requirements of the solution Prepare functional and technical designs Execute the test plan to confirm that the solution meets your technical requirements Review the impact the new solution will have on your processes and people Deploy the solution in production and provide final project documentation 06
Maximizing the Value of Your Solution Helping you reach your business goals quickly is what we re all about. Once you ve implemented a CA Technologies solution, we offer an array of Services and Education to help you successfully adopt, administer and get the most value from your solution. CA Services partnered with UOLDIVEO on a six-month implementation, which UOLDIVEO General Manager of Processes and Systems describes as a huge undertaking; we are talking about changing a management platform for over 3,000 customers. Among other benefits, the CA Technologies solutions have enabled UOLDIVEO to automate incident tickets, provision business and service oriented views of their environment and realize an 85 percent time reduction for server activation, which is now an automated process. General Manager of Processes and Systems, UOLDIVEO 07
Application Management Services In the fast paced application economy, organizations may face challenges in onboarding new technologies and keeping IT aligned with business strategies. Application Management Services from CA Technologies move beyond the traditional incident management and administration of your CA software to help you innovate, not just maintain. Application Management Services provide a holistic, tiered approach that can help align IT with business outcomes delivered in an as-a-service consumption model. Application Management Services from CA Technologies provide a flexible engagement model that enables you to focus on what s important to your business. Whether your solutions are in the cloud or on-premises, we can deliver a wide range of services, from production support to value-driven solution enhancements backed up by the flexibility and service level objectives you require. Services we provide: Proactive application monitoring Health checks Implementation and solution enhancements Upgrades Architectural guidance Education Packaged work products Supplementary support Watch the Application Management Services from CA Technologies video. 08
Solution Adoption Services Click here for a full Service Description >> IT leaders must ensure every investment they make offers a measurable business impact. Solution Adoption Services from CA Technologies provide consulting services to guide organizations to attain the maximum benefit from their technology investments, to drive the strategic alignment and adoption of the technology and realize the required goals. CA Services professionals provide you with assistance to: Achieve more success with technology implementations Remove the burden of many adoption-related tasks from your teams Provide the resources to help ensure that implemented products deliver the necessary value 09
Education from CA Technologies CA Education understands the critical impact that a well-trained team can have on business performance. To ensure you and your team can receive the training you need when you need it, CA Technologies offers a robust catalog of more than 400 courses delivered on-site and online by instructors who teach more than 3,500 classes each year. CA Education courses are delivered in three settings: traditional classroom, on-site at your location and virtual. Whether it s teaching one-on-one or addressing an entire department, we provide flexible options to get your team up to speed within your budget and on your schedule. We also offer convenient, self-paced web-based training courses to help you learn and refresh your knowledge with flexible access to courseware while saving travel time and expense. Avoid User Adoption Challenges With CA Productivity Accelerator CA Productivity Accelerator (CAPA) is a content development and delivery platform that helps companies maximize the return on their software investments through accelerated user adoption and ongoing production support. From just one content development session, you can create and efficiently deliver up to 14 different readiness training and production support tools, including web-based training, training guides, job aids and application support. CA Education Also Offers: Certifications Industry training elearning libraries Role-based learning paths Well-trained teams derive more benefit from their technology investment than undertrained teams. Source: IDC MarketScape: Worldwide IT Training & Education Market Vendor Analysis 2012 10
Business Needs Rapidly Change We help you keep up We Offer a Wide Range of Services Designed to Fit Your Specific Needs Additional Services We offer: Assessment Evaluation of your existing environment with recommendations and an action plan for a successful solution deployment in a short, fixed-price, pre-deployment engagement. Healthcheck Short, fixed-price, post-deployment engagement for your existing CA Technologies product implementation. Expert Package Knowledge from CA Services professionals located on site for short-term technical advisory assistance, while you architect, design or deploy your CA Technologies solution. Consulting Pragmatic and flexible solutions that address the adoption lifecycle and provide enterprises and service providers with the agility and operational benefits that can be derived from CA Technologies solutions. Premium Support Services Customized support to enhance the value of your solutions from CA Technologies through two fixed-price programs: Enhanced Support Services A designated CA Enhanced Support Engineer assists you with specific products through the solution lifecycle. These resources work as a virtual extension of your IT staff to understand your business and IT needs, expedite issue resolution and assist with solution-specific assessments and planning. Customer Success Advocate Program These resources serve as your primary point of contact to enhance your experience with CA Technologies solutions. Working closely with you, and across the CA Technologies Development, Services, Support and Education organizations, these resources help you receive increasing value from your solution. Packaged Work Products Over 100 pre-built and tailored offerings extend CA solutions with additional functionality, new integrations and powerful analytic capabilities that can be quickly implemented and easily adopted. 09 11
A Few of Our Customers Sicredi selected CA Technologies to consolidate the management of its IT infrastructure. To ensure a high quality implementation, Sicredi decided to partner with CA Services, which provided technical staff who speeded up the completion of the project. IT Infrastructure Manager, Sicredi 12
Who We Are We are a specialized, global team of experts with unmatched domain experience within Management Cloud, DevOps and Security. We deliver value across multiple environments mobile, private and public cloud, distributed and mainframe. Our goal is not to just install software, but to take the time to listen and truly understand the your business drivers and goals, prescribe the best course of action based on our experience and best practices, deliver value, and become your trusted advisors. The CA Services team is comprised of architects, consultants and project managers who have helped customers use CA software to transform their businesses. With certifications from CISSP, CISA, ITIL, internal CA certifications and the Project Management Institute, our talent pool is unsurpassed in their expertise in designing, architecting, implementing and running CA Technologies products. Our employees and our partners know our technology better than anyone, and we make sure that our team has the right level of experience and skill for each engagement. 13
Our Commitment to You Listen and understand your needs. Deliver innovative and differentiated solution. Help you achieve business success. With CA Services you can: Gain peace of mind that your implementation will be done right Attain the necessary resources and expertise to provide additional business value Increase solution adoption and maximize solution value The CA Service Assurance platform provides actionable insights and visibility of the impact of an issue across the entire process. The CA team helped us to define processes that improved the way we worked, which has enhanced efficiency of our operations in the long term. Lance Neal, Lexmark Program Manager 14
For more information, visit ca.com/services CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com. Copyright 2015 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. The information and results illustrated here are based upon the speaker s experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments. CS200-116664-0215