International Data Center delivery
We understand your unique challenges It is our experience and unique understanding of the data center market that has propelled ISG to the forefront of data center design and construction. Our experience includes delivering directly for end-users, as well as for hosting providers, and our comprehensive offering spans the entire life-cycle of the data center. With 22 years experience working alongside clients operating in a range of sectors we understand the ever-increasing pace of today s business and the demands this makes on an organisation s IT strategy. As a result we have developed a thorough insight into the critical areas of concern that organisations have when making the decision to undertake any type of data center related project. Variables such as future business strategy, geographic location and budget all have direct implications on data center capacity, resilience and future flexibility. Regardless of size, scope or complexity we approach every project with the same care and attention and with the objective of delivering the best solution possible. 02 03
We deliver data centers and associated services internationally Holland Denmark Germany Czech Republic Finland Russia China South Korea Japan United Kingdom Belgium Luxembourg Spain Hong Kong Macau Malaysia Australia Singapore Dubai Abu Dhabi Qatar South Africa Austria Italy Switzerland France
Setting the standard for data center construction This document demonstrates our approach to data center construction, from feasibility and design concept through to procurement, construction and commissioning, and ensuring the smooth integration and ongoing performance of the facility. Preparation 06 Design management 08 Pre-construction 10 Construction 12 Commissioning & pre-deployment 14 Deployment 16 Data center upgrades 18 About ISG 20 04 05
ISG produced innovative technical solutions, mitigating high-risk situations. Steve Steadman Project Manager AON
Preparation Making the right decisions We know that taking the wrong course of action will inevitably result in wasted expenditure, as well as lost business opportunities, and potential damage to an organisation s reputation. Prior to making any decisions we make sure we understand our client s business drivers and encapsulate their current and future needs from all areas of their organisation. Due to years of experience working with clients that operate in varied and fast-paced industries, ISG takes an open-minded approach to every project and we know when to say no. Transparency at every stage is vital and we ensure that all objectives are measurable, documentable and verifiable. Our service includes; An analysis of physical data to compare our client s existing situation to their required outcome An option report that exposes different routes to achieve the required outcome, as well as how each of these routes will impact on our client s business and its stakeholders Sustainability advice on initiatives for obtaining green credentials for the construction of the data center as well as energy and cost reduction during operation A cost analysis, not just for the construction stage, but for the life-cycle of the facility 06 07
Design management Visualise the outcome With the business strategy agreed, we translate our client s vision into a tangible reality by producing a design that delivers all of their goals. Our challenge is to integrate the design and the construction programme into a stage-by-stage plan that achieves the highest quality outcome and represents value for money. Our design management team includes qualified engineers, architects and structural designers who work with our clients to produce innovative designs that ensure efficiency, resilience, remove complexity, and provide flexibility for the future. We want our clients to experience the look and feel of their new facility as early as possible and use the most current applications such as animation and BIM modelling to illustrate how the data center will look and operate on completion. Our service includes; Design brief production ensuring that our client s requirements are interpreted accurately Design production that clearly illustrates the scope and procurement requirements of physical components within the data center Programming that provides a roadmap to steer the project smoothly from start to finish Illustration of spatial, electrical, and mechanical criteria with accurate co-ordination Early operational insight to ensure thorough understanding of operation and maintenance In addition our 3D models will be developed throughout the construction process to provide depictive information, prefabrication, onsite co-ordination and hard asset tagging data.
ISG was able to bring real value to the final stages of the detailed design process, with innovative ideas for prefabrication techniques, budget management and future maintenance solutions Robert Thorogood Executive Director hurleypalmerflatt 08 09
The pre-construction period was entered into on a collaborative basis with the joint aim of securing comprehensive proposals for the right cost Jim Hart Partner Business Critical Systems EC Harris
Pre-construction Establishing certainty This is a vital stage of any construction project as any time lost will often manifest itself in the construction phase. ISG carefully plans and procures for certainty. We clearly identify all aspects of the procurement and construction process to provide a detailed and transparent route to success. This includes early identification of potential risks and how they will be overcome, costs and the financial management process, as well as benchmarks for measuring performance. Our experience in delivering data centers, which range in size and complexity across international locations, has resulted in ISG establishing a vast network of skilled suppliers and sub-contractors. In addition we are continually seeking out new innovation and, at the preconstruction stage, identify areas where we will challenge existing methods and technology. Our service includes; Defining construction methodology, programme milestones and phasing requirements Risk analysis and alert to potential single points of failure Identifying local permitting regulations and obtaining permission Logistics planning Production of a detailed commissioning plan Cost analysis and the production of a transparent financial management plan Assessment and procurement of suppliers and sub-contractors 10 11
The team s ability to react and adapt to change to facilitate the evolving design process was excellent. Maurice Julian Critical Facilities Manager HP
Construction Assurance guaranteed ISG s total construction offering includes deep excavation, groundworks and new build, on both green-field and brownfield sites, structural refurbishment and alterations, data center fit out and engineering services. We operate under all forms of contract including lump sum fixed price, construction management, design and build or two stage as well as international forms of contract, depending on our clients requirements. Our project teams on site include experts in every aspect of physical construction and engineering. They are assisted by ISG s comprehensive international support services such as legal compliance, human resources and industrial relations, IT, health, safety and environmental compliance as well as marketing and public relations. ISG strives to deliver every project to achieve absolute completion, to the highest quality standards, on time and on budget. Our service includes; New build facilities Building conversion and refurbishment Technical installation and integration Integration of other services such as BMS and EMS Critical infrastructure upgrades Plant replacement White space deployment IT systems design and deployment Obtaining validation such as LEED and BREEAM 12 13
Great result - I know these things don t happen by accident so thank you and please pass on my thanks to all those involved. Richard Smith Director RBS
Commissioning & Pre-Deployment Absolute completion Our specialist engineers engage with the project to evaluate the intended programme, review the practical aspects of the commissioning, integrate the system dependencies and provide ring-fenced periods with critical milestones to achieve a successful completion. During the execution of the project the team will produce definitive regular reports plotting commissioning progress against the base line delivery programme. Our technical engineering skills enable us to highlight potential forthcoming risks and propose corrective measures to mitigate these risks. Our procedures and approach are purposely flexible to ensure that we are able to create bespoke solutions for each individual project. Integrated system testing is a vitally important process in any critical services installation. Our team has a wealth of experience to ensure that the supporting engineering infrastructure is subjected to a structured programme of simulated critical failures and that each element is proven functional at the required design capacity. Our service includes; Witnessing and verification of system testing and commissioning results IST definition FAT witnessing and verification Comprehensive O&M manuals Scope and specification training Operation and maintenance training Audit trail of the commissioning processes Scripted tests to ensure all potential failures are simulated 14 15
Deployment Live and running The physical move to any new property can be challenging for many departments in an organisation, particularly when moving into a newly completed data center. At the planning stage we will have highlighted those stakeholders who are most likely to be affected and have developed strategies to assist with a smooth transition. Although the data center has undergone the most rigorous commissioning and testing regime we work alongside our client throughout the deployment period. This ensures that we experience the data center operating under its full regime of possible scenarios, under the control of its day-to-day users. Our service includes; Asset management Change management Physical moves and changes Day 2 works Decommissioning vacated space With the data center fully operational we assist our client to assess the impact on all areas of their business. We are on hand to fine-tune adjustable functions so that the data center maximises its efficiency. We also advise on and attend to Day 2 works that can arise once our client s workforce has settled in and operations commence at the organisation s regular pace.
The expertise shown by ISG in the closing phases of the project assisted in the smooth transition to facility ready Data Center Manager International financial institution 16 08 17 09
The project to upgrade our critical infrastructure could be likened to performing open heart surgery on someone playing squash. Board Director International financial institution
Data Center upgrades Resilience and longevity In today s economy a newly built data center is not necessarily the answer. Sometimes the best decision is to upgrade and improve existing facilities. We deliver a full range of technical and engineering services, most often delivered in live environments that cannot tolerate any down-time or inconvenience to stakeholders. Our skill base includes experts in both mechanical and electrical disciplines, alongside engineers who specialise in design, building management systems, fire engineering and commissioning. Consequently we provide a wide range of services from system performance and condition validation exercises through to full turnkey design and install projects. Our service includes; Capital plant replacement Infrastructure upgrade Utility upgrade Seamless integration with existing services Design and build solutions System validation and performance testing Commissioning management Building fabric refurbishment 18 19
About ISG Our data center team is supported by the international ISG Group that operates in 26 countries and employs over 2,500 direct employees worldwide. ISG is an international construction services company delivering fit out, construction and a range of management services. Our consistent delivery across geographies makes us the partner of choice for multi-national and local organisations building, refurbishing or fitting out their spaces. ISG commenced operations in 1989. Our earliest projects led to repeat business and referrals for both local and international work, and we quickly established a reputation for high-quality delivery. Accordingly our client portfolio has grown to embrace new industries and the company has gone on to successfully deliver many projects across the finance, professional services, information technology, data center, media, petrochemical, hospitality and retail sectors. The Group has an annual turnover in excess of 1 billion.
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Contact ISG s Data Center team Jim McCarthy Head of Engineering Services m: 07875 325 363 e: jim.mccarthy@isgplc.com Caroline Batter Head of Pre-construction m: 0789 9845 151 e: caroline.batter@isgplc.com Paul Pompili Project Director m: 07774 858 536 e: paul.pompili@isgplc.com Dave Newitt Commercial Director m: 07921 109 781 e: dave.newitt@isgplc.com Paul Dickson Operations Director m: 0780 5875 419 e: paul.dickson@isgplc.com Mark Dawkins Project Director m: 07841 781753 e: mark.dawkins@isgplc.com
ISG plc Aldgate House, 33 Aldgate High Street, London, EC3N 1AG T: +44 (0)20 7247 1717 E: email@isgplc.com Printed on recycled paper (ISG 1217-11/2012) Construction Fit Out Specialist Services www.isgplc.com/datacenters