ACN Broadband in Partnership with Fastweb Market and Products Overview v13
CONTENTS 1. Who is Fastweb? 2. Broadband Market in Italy 3. Product Offering 4. Additional Information
1. Who is Fastweb? Fastweb was founded in 1999 and is one of the main telecommunications providers in Italy Fastweb has invested in new generation fiber-optic network and has developed the widest fiber-optic network in Europe Fastweb was the first company in the world to launch IPTV services in 2001 Fastweb offers a wide variety of excellent products and services including voice, data/internet and video services
2. Broadband Market in Italy Italy's most popular broadband connection is ADSL, with Fastweb as the only provider offering fiber-optic cable connection The number of Internet users in Italy was approximately 30 million in 2010. Broadband penetration was approximately 52% by the end of the same year 20% of connections is managed by Internet service providers other than the incumbent Telecom Italia There is a HUGE opportunity to sign up customers who do not have an Internet connection yet!
Glossary LLU: Local Loop Unbundling is a contract between Italian telecommunications providers and the incumbent Telecom Italia. It allows Telecom Italia to rent the "last mile" of telephone cables, for example, the local connection over the last kilometres from the customer s address. With this kind of contract, the contracting provider is fully responsible for any faults or malfunctions in the ADSL connection. WHS: With Line Rental (WholeSale), the provider purchases and resells Telecom Italia ADSL exactly as it is supplied. Basically, line rentals have the same features of a Telecom Italia connection, including the price, but are offered by a different provider. With WHS, the provider handles customer complaints, however Telecom Italia still sends a technician to solve the problem. Since two parties are involved, resolution time of problems can take longer. Having an ADSL connection through WHS or LLU makes no difference for the customer.
Promotions Remember to always check the current promotions in the yellow box on each page Current Promotion Current promotions are valid until 02/11/2015 Prices include VAT for residential customers and exclude VAT for business customers.
3. Product Offering - Residential Customers SUPERJET is the most complete offer to answer all your needs: Navigate in Internet up to 100 Mbit/s and call as much as you want all fixed and mobile numbers. In addition, stay up to date with Corriere della Sera and listen to all the music you want with Deezer. Unlimited Internet up to 100 Mbit/s UltraFiber Option included for 1 year Unlimited calls to national fixed line numbers Unlimited calls to all national mobiles* CallerID and Call Waiting included Corriere della Sera Digital Edition Promotion or other service for 18 months** Self-installing Wi-Fi Modem included Free technician to the customer house for Fiber, and optionally for 70 for the other technologies Activation: 3 per month for 12 months with a 24 month binding period. In case of early withdrawal: 119 12 MONTHS PROMOTION 25/month Instead of 39/month Please note that, for areas not covered by Fastweb network, the monthly charge is 3 more during the first 12 months. * 5000 minutes per month ** Choice between Corriere Della sera, Gazzetta dello Sport, Dropbox or Deezer Premium
3. Product Offering - Residential Customers JET is the most convenient offer for customers who want to use Internet and Phone with Fastweb quality: Navigate in Internet up to 100 Mbit/s and call all fixed numbers at 0 cents per minute. Unlimited Internet up to 100 Mbit/s with fiber UltraFiber Option included for 1 year Calls to fixed line numbers at 0 cent/min with set-up fee of 0.18* "Pay as you go" calls to national mobiles 12 MONTHS PROMOTION 20/month Instead of 35/month Self-installing Wi-Fi Modem included Free technician to the customer house for Fiber, and optionally for 70 for the other technologies Activation: 3 for 12 months with a 24 month binding period In case of early withdrawal: 119 Please note that, for areas not covered by Fastweb network, the monthly charge is 3 more for the first 12 months. *Calls to national fixed line numbers: 0.18 per call. Calls to national mobiles: 0.19 per minute and 0.20 set-up fee.
3. Product Offering - Residential Customers JOY is the right offer for people who are always online: Navigate the Internet up to 100 Mbit/s, enjoy TV series and Sky Online shows, play games online with the best performances. In addition, you can call fixed line and mobile numbers with MyVOICE HOME. Unlimited Internet up to 100 Mbit/s UltraFiber Option included for 6 months Sky Online for 6 month included: choice of entertainment or cinema Gaming Profile Wi-Fi Modem included for Optical Fiber For other technologies: Fastweb modem at 3 for 24 months or self owned modem 6 MONTHS PROMOTION 19/month Instead of 30/month Free activation with binding period of 24 months In case of early withdrawal: 119 Please note that, for areas not covered by Fastweb network, the monthly charge is 3 more for the first 6 months.
3. Product Offering - Residential Customers GAMING PROFILE. The best online gaming experience: Very low latency periods High speed connection Stable navigation SKY ONLINE. 6 months to months of Sky Entertainment or Cinema included: The Entertainment pack includes Sky Atlantic, Fox, Fox Life and Fox Crime for the most popular TV series, Sky Uno with X Factor, MasterChef, Italia's Got Talent and Hell's Kitchen, Disney Channel, Disney Junior e DeAkids channels for children, and Sky TG24 news. The Cinema pack includes 8 Sky channels with an on-demand film archive of more than 600 films. Sky Online can be accessed on any Computer, Tablet, Smart TV and Gaming Console connected to
3. Product Offering - Residential Customers combines SKY television with Fastweb broadband service on one product! The offer is aimed at: New FASTWEB and Sky customers (Customer Cluster 1) Existing Sky customers, but new FASTWEB customers (Customer Cluster 2)
3. Product Offering - Residential Customers Fastweb component Unlimited Internet Unlimited Calls to National Fixed Line Unlimited Calls to National Mobiles** Sky TV (including Sky Go, Sky On Demand and Sky Digital Key) Wi-Fi Modem included Hide Number, Call Barring 1 hour of calls to national mobiles Unlimited calls to FASTWEB mobiles * In areas not served directly by the Fastweb network ** 5000 minutes per month Please Note: In some areas SKY may reqest new Sky customers a 99 deposit.
3. Product Offering - Residential Customers SKY component Packs Technology Decoder
3. Product Offering - Residential Customers The price of Bundles varies according to the selected SKY packs: Entry Level Full combination * In aree non servite direttamente da rete Fastweb
3. Product Offering - Residential Customers Offer Details CLUSTER 1 CLUSTER 2 Canone mensile Da 54.90 PROMO : 25 /mese per 12 mesi, fuori rete 42 /mese per 12 mesi In FO/FTTS/ULL (35 FW+ SKY da 19.90 ) - SuperJet + Sky Tv - A scelta tra Sport, Calcio e Cinema a 5,90 /mese per 6 mesi (solo in aree servite da Fastweb, no WHS) Canone mensile Da 54.90 (35 FW+ PROMO Super Jet 28 + Sky Tv 19.90 per 12 mesi: 47.90 In WHS SkY da 19.90 ) - A scelta tra Sport, Calcio 14 /mese e Cinema a 15 /mese PROMO 35 SuperJet 15 /mese +SKY19.90 per 12 mesi+ Sky 35 +SKY PROMO SuperJet 28 /mese per 12 mesi + Sky Chi Chiama+ Avviso chiamata chiamate vs fissi nazionali Min. vs cell FW Incluso Illimitate 5000 minuti/mese (se indicato come fisso di riferimento da mobile) Min. vs tutti i cell 60 minuti/mese; 1000 minuti/mese con OPZIONE ULTRA a15 Tariffa oltre soglia cell internet 0,20 sc. risp.+ 0,19 /min Illimitata Modem wifi Tecnico FO/WHS: modem FW in comodato d uso gratuito ADSL ULL: ØModem incluso e gratuito ØModem Fibra Top: 5x24 mesi Ømodem di proprietà del cliente FO: incluso e gratuito ULL/WHS/FTTS: opzionale 70 Con Modem di proprietà del clt NON disponibile FTTS: - Modem incluso e gratuito - Modem Fibra Top: 5x24 mesi ULTRA FIBRA Attivazione SKY Attivazione FW Inclusa e gratuita per 12 mesi (dopo 12 mesi il costo sarà 5 /mese) Decoder My sky HD e Digital Key inclusi e gratuiti GRATIS anziché 119 con vincolo di 24 mesi. Installazione Sky 69-99 per l installazione standard (parabola + tecnico) anziché 150 e 39-69 per adeguamento impianto già esistente (tecnico) anziché 120
3. Product Offering - Business Customers BUSINESS CLASS is the most complete offer to satisfy all your office needs: Navigate in Internet up to 100 Mbit/s and call as much as you want all fixed and mobile numbers. In addition, stay up to date with Correire della Sera Digital Edition. Unlimited Internet up to 100 Mbit/s UltraFiber Option included for 12 months 5000 minutes to all national fixed mobiles numbers Caller ID and Call Waiting included Corriere della Sera Digital Edition Promotion or other service for 18 months* Self-installing Wi-Fi Modem, free technician to the customer house for Fiber lines 12 MONTHS PROMOTION 25/month Instead of 45/month Activation: 3 per month for 12 months with a 24 months binding period. Optional technician 70. (In case of early withdrawal: 119) Please note that, for areas not covered by Fastweb network, the monthly charge is 3 more for the first 12 months. Activation of a 2nd line 3 for 24 months, with free technician assistance. All prices are VAT excluded. * Choice between Corriere Della sera, Gazzetta dello Sport, Dropbox or Deezer Premium
3. Product Offering - Business Customers The most competitive offering for Internet and Fixed line in your office. Fastweb Quality Guaranteed! Unlimited Internet up to 100 Mbit/s UltraFiber Option included for 12 months Calls to fixed line numbers at 0 cent/min with set-up fee "Pay as you go" calls to national mobiles Self-installing Wi-Fi Modem included Free technician for Fiber and second line. Optionally 70. Activation: 3 per month for 12 months with 24 months binding period In case of early withdrawal: 119 IN PROMOZIONE PER 12 MESI 20 /month Instead of 40/month Please note that, for areas not covered by Fastweb network, the monthly charge is 3 per month more for the first 12 months. Activation of a 2nd line 3 for 24 months, with free technician assistance. All prices are VAT excluded.
3. Product Offering - Business Customers NEWS TOP FIBER MODEM Top Fiber is available with a Fastweb subscription for 5 per month, for 24 months: Innovative Design: An interior design object, studied specifically for Fastweb, following a study by the Politecnico di Milano, in partnership with main design experts. High Performance: Fastweb's top nutch product, studied to offer the best Internet experience: Perfect for HD Video streaming and provided with the latest generation Wi-Fi. Please note that Top Fiber is always compatible with JOY Offer, whereas it's compatible with JET, SUPERJET, BUSINESS CLASS and SKY&FASTWEB only for households/offices covered by Fastweb network. NOT COMPATIBLE WITH FIBER LINES TO THE CUSTOMER'S HOME (FTTH).
3. Product Offering Additional Fastweb Options Ultra option Ultra option available on Superjet plans for residential and business customers. 1000 minutes of calls to mobiles. Retail price: 15 per month for residential customers, 15 permonth for business customers ina ddition to the Superjet retail price. Ultra Fibra option FREE for 12 months for JET and SUPERJETSURF, FREE for 6 months for JOY. Retail price after promotion ends: 5 per month for residential customers, 5/month for business customers. Service offered in areas covered by Optical Fiber. Maximum navigation speed 100 MB/s download and 10 MB/s upload. Additional Line: Activation: 3 /month for 24 months. No monthly recurring charge applies. Telephone line with dedicated access to be used for telephone, fax or POS. Public IP: 12 per month, 50% discount for first 12 months Service available only to business customers served by Fiber Optic technology. VAT Number x 2: 10 discount per month for 24 months on the second contract (offer valid only in combination with Business Class) Note: On both contracts Partita IVA X2" must be clearly indicated. The contracts must be sent at the same time.
4. Additional Information Residential Deactivation Fees Deactivation Costs (excluding IVA) Switch to other operator Line Termination Customer Own Device 41.48 85.40 Fastweb Modem* 51.97 95.89 * Please note: Fastweb do not supply ADSL filters. The customer should purchase a DSL filter, if needed Business Deactivation Fees Deactivation Costs (excluding IVA) Switch to other operator Line Termination Customer Own Device 34.00 70.00 Fastweb Modem* 42.60 78.60 * Please note: Fastweb do not supply ADSL filters. The customer should purchase a DSL filter, if needed Deactivation fees are charged whenever the customer switches to another operator or terminates the Fastweb line. In case of deactivation before the binding period has expired, the line activation costs will be added to the deactivation costs (minus the activation costs already paid). For further information on the partnership, the order process and compensation please visit the Products section of MyACN for Representatives.