ediscovery Market Quadrant 2014

. The Radicati Group, Inc. Palo Alto, CA 94301 Phone: (650) 322-8059 www.radicati.com THE RADICATI GROUP, INC. ediscovery Market Quadrant 2014.......... An Analysis of the Market for ediscovery, Revealing Top Players, Trail Blazers, Specialists and Mature Players. November 2014 Radicati Market Quadrant SM is copyrighted November 2014 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants SM should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants SM are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof.

TABLE OF CONTENTS RADICATI MARKET QUADRANTS EXPLAINED... 3 MARKET SEGMENTATION... 5 EVALUATION CRITERIA... 8 MARKET QUADRANT - EDISCOVERY... 11 KEY MARKET QUADRANT TRENDS... 12 EDISCOVERY - VENDOR ANALYSIS... 14 TOP PLAYERS... 14 TRAIL BLAZERS... 33 SPECIALISTS... 45 =============================================================== Please note that this report comes with a 1-5 user license. If you wish to distribute the report to more than 5 individuals, you will need to purchase an internal site license for an additional fee. Please contact us at admin@radicati.com if you wish to purchase a site license. Companies are never permitted to post reports on their external web sites or distribute by other means outside of their organization without explicit written prior consent from The Radicati Group, Inc. If you post this report on your external website or release it to anyone outside of your company without permission, you and your company will be liable for damages. Please contact us with any questions about our policies. =============================================================== Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 2

RADICATI MARKET QUADRANTS EXPLAINED Radicati Market Quadrants are designed to illustrate how individual vendors fit within specific technology markets at any given point in time. All Radicati Market Quadrants are composed of four sections, as shown in the example quadrant (Figure 1). 1. Specialists This group is made up of two types of companies: a. Emerging players that are still very new to the industry and have not yet built up much of an installed base. These companies are still developing their strategy and technology. b. Established vendors that offer a niche product. 2. Trail Blazers These vendors offer cutting edge technology, but have not yet built up a large customer base. With effective marketing and better awareness, these companies hold the power to dethrone the current market leaders. Trail blazers often shape the future of technology with their innovations and new product designs. 3. Top Players These are the current leaders of the market, with products that have built up large customer bases. Vendors do not become top players overnight. Most of the companies in this quadrant were first specialists or trail blazers (some were both). As companies reach this stage, they must fight complacency and continue product innovation, or else they will be replaced by the next generation of trail blazers. 4. Mature Player These vendors have large, mature installed bases of customers, but no longer set the pace for the rest of the industry. These vendors are no longer considered movers and shakers as they once were. a. In some cases, this is by design. If a vendor has made a strategic decision to move in a new direction, it may slow development on one product line and start another. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 3

b. In other cases, a vendor may simply become complacent as a top vendor and be out-developed by hungrier trail blazers and other top players. c. Companies in this stage either find new life and revive their R&D, moving back into the top players segment, or else they slowly fade away as legacy technology. Figure 1, below, shows a sample Radicati Market Quadrant. As a vendor continues to develop its product, it will move horizontally along the x axis. As market share changes, vendors move vertically along the y axis. It is common for vendors to move between quadrants over the life of a product, as their products improve and market requirements evolve. High Mature Players Radicati Market Quadrant Company Z Top Players Company L Market Share Company Y Company J Company H Low Company D Company B Company C Company A Specialists Low Functionality Company F Company G Company E Trail Blazers Figure 1: Sample Radicati Market Quadrant High Functionality is rated from 1 to 10, with 10 being the highest, and 1 the lowest. Market Share is assigned according to the company s ranking in our latest annual reports, based on its user Installed Base (e.g. the company with the largest installed base market share is number 1, the one with the second largest installed base market share is number 2, etc.). Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 4

MARKET SEGMENTATION This edition of Radicati Market Quadrants covers the ediscovery market, which is defined as follows: ediscovery Solutions include data analysis solutions, with advanced electronic data identification, collection, analysis, and presentation tools. Leading ediscovery vendors and service providers in this segment include: AccessData, Catalyst, EMC, Exterro, FTI Technology, Guidance Software, HP, kcura, KPMG, Kroll Ontrack, Recommind, Symantec, UBIC and others. Not all vendors listed above cover all phases of the EDRM, in particular some focus mostly on left-side functions (e.g. identification, collection, preservation) whereas others focus mostly on right-hand functions (e.g. processing, review, analysis, production and presentation). Increasingly, however, vendors are adding support for all stages of the EDRM. Many information archiving vendors, Enterprise Content Management (ECM), and other types of data management vendors also offer ediscovery modules or add-on components to their solutions and claiming that they support ediscovery. These vendors are not included in this report as they typically cover only the very early stages of the EDRM and the functionality they provide is really meant to ease access to their own data repositories for later transfer into full-fledged ediscovery solutions. ediscovery solutions can be acquired from: o Pure-play Vendors These are vendors that focus strictly on satisfying the EDRM. Some pure-play ediscovery vendors target specific phases of the EDRM, while other vendors have solutions that cover the EDRM in its entirety. These vendors typically target mainly legal firms, or the legal departments within corporations. o Enterprise Software Vendors ediscovery solutions may be offered as an add-on component or functionality by vendors that offer information governance product portfolios. The information governance solutions that Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 5

most often include ediscovery are: information archiving, Enterprise Content Management (ECM), and records management solutions. The majority of ediscovery solutions offered by enterprise software vendors are targeted at corporate organizations and their internal legal departments. o Hosting Providers an increasing number of hosting providers integrate ediscovery services from multiple vendors to offer a complete end-to-end ediscovery solution. These providers will typically target both legal firms and corporate in-house legal teams. ediscovery solutions are available in different form factors as follows: o On-premises Software or Appliance These are solutions deployed on-site and managed by a corporate organization. This deployment model is usually found among larger sized organizations that have the resources to setup and manage an ediscovery solution in-house. o Cloud-based Solutions SaaS solutions are growing in popularity across organizations of all sizes, as they provide predictable costs, require no upfront investments, minimal management overhead and can be easily replaced by another solution. Increasingly vendors in this market are experimenting with offering different kinds of cloud based solutions, some offer mainly storage, others include access to online software, and yet others include bundled professional services. o Hybrid Offerings many ediscovery vendors today are offering hybrid deployments that allow corporate organizations to complete different stages of the EDRM in-house or in the cloud. For instance, it is quite typical for a customer to conduct the ESI collection and processing stages in-house onpremises, and then move the data to a cloud-based review platform where it can be more easily worked on by outside counsel. Note: This Market Quadrant only covers the sale of ediscovery software and technology. 1. The ediscovery market has a large professional services and legal consulting component which is not included in this Market Quadrant. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 6

2. Also, this Market Quadrant does not include ediscovery add-on solutions offered in conjunction with information archiving, or other repositories and where the ediscovery component is aimed primarily at dealing with the data stored in those specific vendor repositories. Figure 1, shows the worldwide ediscovery revenue forecast from 2014 to 2018. The ediscovery market is expected to grow from over $1.6 billion in 2014 to over $3.8 billion in 2018, representing an average annual growth rate of over 24% over the next four years. ediscovery - Revenue Forecast, 2014-2018 $4,500 $4,000 $3,813 $3,500 $3,000 $2,500 $2,000 $1,617 $1,908 $2,328 $2,933 $1,500 $1,000 $500 $0 2014 2015 2016 2017 2018 Figure 2: Worldwide ediscovery Revenue Forecast, 2014-2018 Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 7

EVALUATION CRITERIA ediscovery vendors are positioned in the quadrant, according to two criteria: Market Share and Functionality. Market Share is based on the revenue published in our ediscovery Market, 2014-2018 report. The vendor with the largest projected revenue has a market share of 1, the one with the second largest projected revenue has a market share of 2, etc. Vendors with larger market shares are positioned either in Top Player or Mature quadrants. Vendors with a smaller market share, are positioned either in the Trail Blazer, or Specialist quadrants. Functionality we assess each vendor s solution based on a number of key features that they offer out of the box. These capabilities do not necessarily have to be the vendor s own original technology, but they should be pre-integrated and available for deployment when the solution is purchased. In order for an ediscovery vendor to be on the right side of the quadrant (Top Player or Trail Blazer), their solution should have the following capabilities: Standard ESI Support Standard ESI support includes archived emails, IM messages, and documents from desktops, laptops, network shares, Enterprise Content Management (ECM) and other data repositories. Advanced ESI Support More vendors are now offering advanced ESI support for social media content, audio, cloud based platforms such as Microsoft SharePoint, Google Docs, Microsoft Office 365, and more. Search Criteria Flexible specification of keywords, phrases, dates, users, and other search criteria that can be easily customized by the customer. Legal Hold Relevant or specific data can be placed on legal hold and preserved for litigation. Integration with Active Directory or other user databases for custodian mapping. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 8

Early Case Assessment (ECA) Technology Assisted Review (TAR) Potential Cost Estimates Deduplication Data Categorization Data Presentation Data Management Data Export Added Notes/Explanations Ability to analyze collected and preserved data prior to processing and review. Legal teams can access data sets and determine the potential time and costs that would be required in order to move forward with a particular matter. Predictive coding technology which speeds up document review based on a set of acceptance criteria. Based on the information provided, TAR software is able to review the remaining data set, increasing the speed of the review process and reducing costs. Relevant data can be analyzed to gain an understanding of who the custodians are, how large the volume of data to be collected is, how long it would take to collect and process it, and what would be the potential expense of such collection. Deduplication is a data culling technique used to minimize data and provide only relevant content. Duplicate or similar documents are automatically removed and/or combined into similar documents. Deduplication dramatically reduces the volume of data that needs to be reviewed. Potentially non-compliant documents are automatically assigned to individual reviewers based on keywords, concepts and other customizable criteria. The search results are usually highlighted for easier review. If many data types are archived together, the interface (preferably) should be able to present the data of each document in its native format, without converting it to a common file. Individual documents or clusters of documents can be open/closed, assigned to groups of documents and moved around on the computer screen with a drag and drop feature. Relevant data can be exported in its native format and converted to PDF or TIFF images A reviewer can add notes to any document. Solution Form Factor The solution is available as: on-premises software, cloud-based SaaS, or hybrid. Some vendors offer the ability to have parts of their ediscovery solution on-premises while other parts are cloud-based to facilitate attorney access and review. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 9

Professional Services Many vendors offer professional services and their own teams of legal experts. This is a value add for smaller companies involved in litigation but can also be important for larger customers dealing with complex cases. Vendors often bundle professional/legal services with their solution pricing. Note: On occasion, we may put a player on the right side of the quadrant by giving them a higher than typical Functionality Score, even if they are missing one or two of the features mentioned above, if we feel that the other aspects of their solution are very unique and innovative. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 10

Low Market Share High ediscovery - Market Quadrant 2014 MARKET QUADRANT - EDISCOVERY ediscovery Market Quadrant, 2014 Mature Players Top Players Symantec FTI Technology HP Kroll Ontrack kcura Guidance Software Recommind AccessData EMC Catalyst UBIC KPMG Exterro Specialists Trail Blazers Low Functionality High Figure 3: ediscovery Market Quadrant, 2014 Radicati Market Quadrant SM is copyrighted November 2014 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants SM should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants SM are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 11

KEY MARKET QUADRANT TRENDS Top Players in the ediscovery market are Symantec, FTI Technology, HP, Kroll Ontrack, kcura, Guidance Software and Recommind. o Symantec Symantec offers a complete ediscovery solution that covers the full spectrum of the EDRM as well as integrates with its own onpremises and cloud based information archiving solutions. o FTI Technology is well known for its Ringtail platform which features strong predictive coding, and a wide range of visualization tools that are essential for quick and efficient ediscovery. o HP has a strong ediscovery solution targeted at complex corporate scenarios which need to address all the key stages of the EDRM model. o Kroll Ontrack offers a new, cloud-based platform aimed at customers that require multi-case support and wish to benefit from the economies of scale of leveraging the same platform and processes repeatedly. o kcura was best known as a best-of-breed review platform among law firms. The vendor, however, has now added all other components of the EDRM and is actively targeting the corporate market. o Guidance Software covers all phases of the EDRM and focuses on corporate customers that want to bring end-to-end ediscovery in-house. o Recommind is a well-known innovator in ediscovery, and provides robust solutions that address of all key stages of the EDRM. The Trail Blazers quadrant includes AccessData, Catalyst, UBIC and Exterro. o AccessData is one of the earliest, well established vendors in the ediscovery space. The company recently announced that it will split into two separate companies, AccessData and Resolution1 Security, which will offer customers the ability to pick the level of EDRM coverage that best Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 12

fits their needs. o Catalyst offers a cloud-based approach that has resonated well with both corporate customers and legal firms. It offers one of the early technology assisted review (TAR) platforms to handle Asian languages. o UBIC offers a solid set of well-integrated solutions to cover the main phases of the EDRM. It has a focus on the Asian market and offers strong support for Asian languages. o Exterro is an established player in the ediscovery market, and offers an integrated platform specifically designed to address the needs of corporate enterprises that want to bring ediscovery in-house. The Specialists quadrant includes EMC and KPMG. o EMC offers a well-respected ediscovery solution focused on legal hold, ECA, and collection. o KPMG is a well-respected player in the ediscovery space and offers a robust and flexible platform which is further augmented with its Forensic practice. There are no Mature Players in this market at this time. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 13

EDISCOVERY - VENDOR ANALYSIS TOP PLAYERS SYMANTEC 350 Ellis Street Mountain View, CA 94043 www.symantec.com Symantec provides a broad range of security, storage, and systems management solutions and services for consumers and businesses. Symantec s product portfolio covers ediscovery, archiving, security, and more. Symantec recently announced that the company is splitting in two, independent publicly traded companies: one will be focused on security, and the other will focus on information management. Symantec s ediscovery solution is the Symantec ediscovery Platform powered by Clearwell, which provides full coverage of the EDRM. The key features include: Legal Hold the Symantec ediscovery Platform has robust features for the legal hold process, including automated hold notices that can be scheduled to assure response from custodians, detailed reports on the status of notices, custodian surveys, and the ability to save these settings as templates for reuse, or future legal holds. Identification and Collection Symantec s solution allows investigators to identify data sources through an interactive data map and custodian manager. The Symantec ediscovery Platform supports collection from a wide set of sources, including hosted collaboration services (e.g. Microsoft SharePoint), as well as laptops, desktops, and other network shares or cloud-based applications. ESI can be filtered by keywords and metadata, is stored in a central location, and can be collected onto external hard drives or USB devices when a network connection is unavailable. The latest update includes audio search capabilities to meet new federal regulations. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 14

Processing, Search and Analysis pre-processing features provide summation and analytics of data collected before the analysis process; the processing supports a wide range of formats and languages. Search and analysis features include search preview, keyword search reports, concept search, advanced analytics and more. Review and Production the review process allows for linear review and Technology Assisted Review (TAR), as well as near-native document viewing, hit highlighting, decision tree tagging, near-duplicate identification, redaction capabilities and more. The Symantec ediscovery Platform produces documents in native formats, as well as PDF or TIFF formats. Packaging the Symantec ediscovery Platform is modularly packaged, allowing each of the components described in above to be purchased as an independent product to better meet an organization s needs. The Symantec ediscovery Platform also integrates with Symantec s information archiving solutions, Symantec Enterprise Vault and Symantec Enterprise Vault.cloud, for efficient collection, processing and analysis of archived content. Symantec Enterprise Vault.cloud, which is Symantec s cloud-based archiving solution, includes Symantec Enterprise Vault Discovery.cloud, which grants legal teams rolesbased, self-service access to archived information and a collaborative workflow. This functionality includes assigning reviewers with distinct privileges such as managing and editing matters, exporting ESI, adding notes and more. Symantec AdvisorMail is a cloud-based archiving solution designed to meet the compliance supervision needs of SEC and FINRA-registered organizations. Though not primarily an ediscovery product, it offers partial EDRM coverage and can help compliance personnel manage and review archived emails and instant messages. FUNCTIONALITY: 9 MARKET SHARE: 1 Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 15

KEY STRENGTHS: Though the Symantec ediscovery Platform covers the entire EDRM, the platform strongest in the processing and analysis stages, including features such as preprocessing summary and analytics, predictive coding (TAR), and advanced concept search capabilities. For Enterprise Vault and Enterprie Vault.cloud customers, integration with the Symantec ediscovery Platform easily extends the coverage of these solutions by expanding the collection stage to include already existing and secured archives. The modular packaging of the Symantec ediscovery Platform makes it a highly versatile and flexible solution for customers with different needs. Symantec ediscovery Platform offers support for audio search, in compliance with newer federal regulations, a feature that few other vendors provide. WEAKNESSES: Though the Symantec ediscovery Platform can integrate with other archiving solutions, Symantec has focused on marketing and integration primarily with its own with Symantec Enterprise Vault information archiving solution. Symantec s ediscovery solution is considered somewhat more expensive than other competing solutions. FTI TECHNOLOGY 1101 K Street NW Suite B100 Washington, DC 20005 www.ftitechnology.com FTI Consulting provides a broad range of enterprise services, including: corporate finance and restructuring, economic consulting, forensic and litigation consulting, strategic communications, and ediscovery software and services. FTI Technology is the Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 16

ediscovery software and services arm of FTI Consulting. Ringtail, FTI Technology s ediscovery software provides case management, processing, document review and production functionality. Ringtail can be deployed on-premises, as a hosted or SaaS solution, or as and on-demand solution which includes hosting and professional services. The key features of Ringtail include: Integrated Processing Ringtail offers integrated workflow that can be customized to meet different project requirements. It offers easy to use dashboards, rich configuration options and support for more than 400 file types. Visual Document Review Ringtail s search and review capabilities include keyword search, concept clustering, and visual review. Documents that relate to a particular subject, topic, or theme can be quickly identified for review and coding based on their conceptual similarities, timelines, or communication patterns using Document Mapper. Visual Analytics leverages data and concept analysis to enable teams to navigate and make sense of large document collections. It delivers informationrich progress reports, trend analysis, and statistical samples of document sets to power case strategies. Production production and redaction tools provide a robust set of features that enable legal teams to produce relevant documents in an accurate and efficient manner. Documents can be produced in their native format, TIFF, PDF, or in a combination of these formats. Configurable permissions allow for secure productions down to the document level. FTI Technology added several new features with its latest release of Ringtail in August 2014. Key additions include: macro-to-micro analytics for drilling into conceptually similar documents, a simplified interface for advanced searches, and additional user experience enhancements. FTI Technology also offers a variety of additional professional services including: Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 17

Acuity managed review FTI s managed review offering encompasses legal review attorneys, software and workflow. Acuity seamlessly integrates with other FTI ediscovery services to provide comprehensive coverage of clients ediscovery needs and a single point of accountability. FTI Technology offers gigabyte or per document reviewed pricing model for Acuity. FTI Investigate FTI conducts forensically sound collections from the cloud, mobile devices, social media, structured data sources as well as foreign locations. FUNCTIONALITY: 7 MARKET SHARE: 2 KEY STRENGTHS: FTI Technology s ediscovery products are available as on-premises, or as a hosted SaaS solution, or on-demand which includes hosting and professional services. Ringtail s predictive coding is a differentiator due to its visualized training feature, which allows users to maximize the efficiency and accuracy of the Technology Assisted Review. The visual analytic tools and Ringtail s ability to visualize trends provide efficient identification of relevant documents. Legal professionals can gain quick insight into the accuracy of document sets through Ringtail s visual review tools. FTI Technology s volume-based or perpetual license pricing and its flexible deployment options make it more accessible to customers. FTI Technology s consulting services offer broad support for the ediscovery process that other vendors often lack. WEAKNESSES: It may not be clear to customers that FTI Technology s product portfolio provides complete EDRM coverage, as professional services must also be purchased for the collection and preservation phase. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 18

Ringtail s advanced technology may seem too complex for some users needs. HP 3000 Hanover Street Palo Alto, CA 94304 www.autonomy.com HP provides software and hardware solutions for consumers and enterprises. Its product portfolio includes desktops, laptops, printers, networking and storage, mobile devices, and more. In 2011, HP acquired the unstructured information and analytics vendor, Autonomy, which is now part of HP Software s Big Data Solutions Business Unit. HP s Intelligent Data Operating Layer (IDOL) powers HP s Big Data solutions with its advanced pattern-matching and analytics technology. HP IDOL collects and stores data from a diverse set of data connectors where it is then indexed, optimized, and made available for analysis, retrieval, and management. HP IDOL supports hundreds of languages, relevant file types, and data source repositories. HP s ediscovery solution is a key component of their Information Governance portfolio, which comprises Enterprise Content Management (ECM), Information Archiving, and ediscovery. Solutions in the portfolio can be combined in a modular fashion to allow organizations to proactively prepare for litigation and achieve time and cost savings. HP s ediscovery solution is comprised of two key products: HP Legal Hold and HP ediscovery. HP Legal Hold - enables customers to identify, preserve and collect potentially relevant information. It provides an automated means for managing legal hold notifications and custodian interviews in a repeatable, defensible manner. It also provides a comprehensive solution for managing the release and disposition of data at the end of a matter. Key aspects of the product include: o Notification and interview management - allows customers to automate notification workflows and interviews ensuring defensibility by tracking Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 19

and documenting notifications, acknowledgements, and reminders. o Litigation lifecycle management - automatically tracks data throughout the litigation lifecycle: it provides an online collaboration and tracking environment that facilitates initiation of hold actions, tracking of results, review of activity, and reporting. o Matter management integration allows legal staff to relate collections and notices to a set of matters, interoperate with existing matter management systems, and allows content collected or preserved to be shared among all matters. o Preservation and collection is supported through forensically sound collection (copying native content and metadata) or, for certain repositories, in-place preservation (locking the content and metadata within its current repository). In place preservation is available for: On-premise HP repositories, such as HP Consolidated Archive or HP WorkSite; Third-party data repositories, such as Windows file shares or SharePoint; and Laptops and desktops (through the Desktop Legal Hold agent). HP Legal hold is an on-premise offering; however SaaS-based legal hold capabilities are available with certain HP archiving solutions. HP ediscovery - combines processing, Early Case Assessment, analysis, review (including Technology-Assisted Review), and production into a single solution. Some of its most prominent capabilities include: o Early Case Assessment - enables customers to gain insight into large volumes of data using advanced analytics such as automated concept clustering, communications mapping and multi-faceted filtering. The tools help customers identify common themes, spheres of influence, unknown custodians and unusual behaviour in a simple, streamlined process. ECA also helps customers determine collection parameters and Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 20

prepare for negotiations with opposing parties as well as court-mandated status conferences. o Analysis, Review, and Production - helps customers quickly and cost effectively identify data in a large document collection with high probability of being responsive. Built with enough flexibility to match the right workflow with each unique matter, customers have a choice of review workflows, such as traditional linear review, non-linear (clusteringenabled) review, or Technology-Assisted Review. Deployment options for ediscovery include: on-premise software, appliance, full-service SaaS, and OnDemand, HP s self-service, cloud-based option released in 2014. FUNCTIONALITY: 9 MARKET SHARE: 3 KEY STRENGTHS: HP s ediscovery products can be combined with other modules in HP s powerful Information Governance portfolio to deliver greater synergies and streamline processing. HP s solution provides end-to-end functionality, covering the entire ediscovery lifecycle. This allows organizations to save time, remove risks associated with handing off data from one system to the next, and best leverage analytics throughout the process. HP IDOL, which powers HP s ediscovery solutions, provides advanced pattern recognition and analytics, allowing organizations to derive human understanding from hundreds of relevant data sources, file formats, and languages. HP offers deployment flexibility by delivering its solutions in multiple form factors, which include: as an ediscovery appliance, On-Premise software, as a Hosted/SaaS offering, OnDemand, or as a hybrid offering. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 21

WEAKNESSES: HP Legal Hold is a separate product, and must be purchased in addition to HP ediscovery. Though HP ediscovery integrates with a wide range of solutions in HP s Information Governance portfolio, customers must make a deep investment in HP technology to benefit from this integration. HP s On-Premise ediscovery platform requires a significant investment as well as the resources to properly maintain and manage the solution. However, HP also offers a SaaS-based solution, which is a popular alternative with many customers. KROLL ONTRACK 9023 Columbine Rd Eden Prairie, MN 55347 http://www.krollontrack.com Kroll Ontrack is a private company founded in 1985. Kroll Ontrack is the technology services division of Kroll, which provides a broad range of investigative, intelligence, financial, security and technology services to organizations and multinational corporations around the world. Kroll Ontrack originally launched an ediscovery product line in 1999. In October 2013, the company launched a new ediscovery product suite under the ediscovery.com brand. Kroll Ontrack has transitioned to an integrated product suite with collection, analysis, review and management software, all of which are available through ediscovery.com. The new ediscovery.com platform comprises three main components: ediscovery.com Collect designed to identify, preserve and collect ESI and related metadata. Collect can be deployed behind the firewall. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 22

ediscovery.com Manage a tool to allow the management of ediscovery matters as a portfolio, rather than as disjointed, individual projects. ediscovery.com Review a unified platform to conduct early data assessment (EDA), analysis, review and production across individual or multiple matters. Includes predictive coding for technology assisted review (TAR) and a nearline storage feature to control hosting costs. The three components of ediscovery.com may be used together or separately. In addition, in order to offer its clients a choice in review platforms, in 2014, Kroll Ontrack chose to partner with kcura to offer Relativity, as an alternative to its own review platform. As such, Kroll Ontrack is a Relativity service provider, and offers the following through kcura s Relativity technology: a customized ECA workflow, review, legal hold, and consulting on Relativity matters. FUNCTIONALITY: 7 MARKET SHARE: 4 KEY STRENGTHS: Kroll Ontrack has trusted ediscovery data centers around the world, with five data centers on three continents (US, EMEA, APAC). Kroll Ontrack plans to continue to open additional global data centers in 2015. Experienced case managers that can handle projects involving multi-lingual data. Kroll Ontrack s ECA and review tool, ediscovery.com Review, provides strong Technology Assisted Review/Predictive Coding capabilities. WEAKNESSES: Kroll Ontrack s strength is in its deep understanding of ediscovery practices, and its strong professional services team, however, the company tends to be less of an innovator than other competitors in this market. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 23

KCURA 231 South LaSalle Street 8th floor Chicago, IL 60604 www.kcura.com kcura is a developer of web-based ediscovery software. kcura s flagship solution, Relativity, now covers the complete EDRM, from legal hold through production. kcura was founded in 2001 and is headquartered in Chicago, Illinois. kcura s Relativity is a web-based ediscovery platform for enterprises, government agencies, law firms, and service providers. It provides complete capabilities for ediscovery challenges, including litigation, document review, information governance, internal investigations, and more. It also includes a mobile application for preparing for trial and depositions. Relativity 9 is the latest version of the platform released in November 2014. Relativity is available as an on-premises solution, as well as an ondemand service through kcura s partnerships with hosting providers. The key features of Relativity include: Legal Hold Relativity Legal Hold allows organizations to build defensible, repeatable workflows for managing legal holds. Collection Allows organizations to perform a targeted collection or forensic image, onsite or remotely. A feature called scout allows the identification and analysis of what data lives on a custodian s machine before collection. Processing Relativity Processing is fully integrated with review, so reviewers can ingest data directly into their review workspace. Full metadata and container extraction, including EnCase Logical Evidence Files, domain parsing, and native application imaging are part of the solution. An inventory option expands container files one level deep and extracts metadata to allow quick insight into the data, as well as the option to cull junk, prior to processing. Text Analytics Provides advanced technology to organize documents based on concept. Relativity Analytics also includes features like email threading and near- Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 24

duplicate detection. Computer-Assisted Review Utilizes Relativity s text analytics engine to code statistically sampled subsets of documents. Providing Relativity with a sample set of coded documents, allows it to amplify the expertise of reviewers to code the remaining documents in a collection. Mobile kcura Binders is a desktop and web based application accessible from any tablet or computer, which is specifically designed for attorneys who need to highlight, annotate, search, print, and email important case documents. kcura released an ipad app in August 2013 Applications Custom applications can be built on top of the platform for improved organization, sorting, and searching of structured data as well as the ability to address processes outside of ediscovery. Building applications for Relativity does not typically require extensive programming knowledge or training. Applications built by kcura and their development partners can be shared via kcura s app market, the Relativity Ecosystem. kcura currently has 31 apps available in the Ecosystem. Security Supported security features include: integration with Microsoft Active Directory, two-factor authentication, strong password enforcement, automatic locking out of service after a certain number of failed password attempts, MobileIron support for mobile, and more. All incoming and outgoing data is encrypted. Additional security features include extensive audit logs, restricted document access, and more. Relativity s granular security architecture allows anything in the system to be secured on a customized basis. Productions During production, documents can be produced as TIFF or PDF files in their native format, or a combination of both. For export, Relativity supports the following file formats: DAT, CSV, HTML, TXT files along with Opticon and ipro support. Data Visualization Relativity utilizes a visualization tool, Pivot, to enable administrators to analyze collected data and coding decisions. Documents can be culled and prioritized for review and reviewer progress can be tracked. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 25

Foreign Language Support Relativity supports multiple encoding types and is fully Unicode-compliant. FUNCTIONALITY: 6 MARKET SHARE: 5 KEY STRENGTHS: kcura was traditionally well-known for its review capabilities, has now added all other key components of the EDRM for full coverage of all aspects of ediscovery. This allows the company to position itself as a much stronger player in the corporate market. The Ecosystem app market continues to be a unique offering in the ediscovery space and now offers 31 apps available for kcura customers. kcura s open platform design has led to greater innovation and increased functionality and product customizations for customers. The availability of Binders which provides access for tablets from any browser, or a mobile app for the Apple ipad, is a very forward-thinking move as more professionals are ditching laptops in favor of tablets for their day-to-day work. kcura has one of the broadest collections of hosting, consulting, and technology partners in the ediscovery market. WEAKNESSES: Deploying kcura s Relativity platform on-premises may be overwhelming for smaller-sized organizations. However, kcura s hosting providers offer on-demand services meant to cater to customers that have limited IT resources and require a simpler implementation process. kcura does not currently collect ESI directly from Microsoft SharePoint, Google or social media. kcura s Relativity s legal hold does not currently preserve in place. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 26

kcura s Relativity s Early Case Assessment could be improved, it currently does not offer key word search, and no 2 nd phase searching and culling. kcura s Relativity offers some tools for developing cost estimates prior to collection and processing, however, these are still fairly basic and could be improved upon. GUIDANCE SOFTWARE 1055 E. Colorado Blvd. Pasadena, CA 91106 www.guidancesoftware.com Guidance Software is a developer of software for digital investigations. Guidance s solutions and services include electronic discovery, data audit and compliance, incident response, security analytics, digital forensics, evidence presentation, and trial testimony. Guidance was founded in 1997 and is headquartered in Pasadena, California. Guidance provides full coverage of the EDRM. Guidance s flagship EnCase ediscovery solution provides legal hold, continuous case assessment, collection, preservation, processing, analysis, review, and production. The key features include: Legal Hold a one-page legal hold interface allows users to easily create and manage legal holds on a wide range of data sources through customizable and reusable templates. In addition to sending automated notices and custodian surveys, all stored in questionnaire and notice libraries for easy reuse, legal hold can be audited to track progress and a custodian s current legal hold status. In addition, the platform s Active Directory integration assists in managing custodians and issuing notices, reminders, and escalations regarding legal hold and preservation. Collection and Preservation the EnCase platform features pre-collection analytics that allow for continuous case assessment. Pre-collection analytics uses advanced criteria and search term analysis to predict the potential costs, relevant keywords and custodians before retrieving ESI. The collection process is automated and collects only relevant ESI based on custodians, date ranges, Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 27

keywords, hash values, or any other file system metadata properties. The platform supports a wide range of data sources and types, including documents, images, e- mail, web mail, Internet artifacts, HTML page reconstruction, chat sessions, encrypted files, and more. Following the collection phase, data is preserved and locked in a court-approved, forensically sound logical evidence file (LEF) container. Processing the fully automated processing stage allows for the reduction of irrelevant or redundant ESI through culling and deduplication. In addition, further processing enables additional refinement and separation of collection results through text extraction, exploding containers, cracking passwords, performing OCR, and indexing the data for further culling. During this stage, ESI s metadata is fully preserved and kept intact. It also provides visual representations of the processed ESI. Analysis and Continuous Assessment the Early Case Assessment capabilities (including pre-collection analysis) allow analysis and first pass review at any point during the electronic discovery process; before, during and after collection. The review of post-collection and processing results provides robust analytical data to optimize review. Review authorized users can search through collected data using proximity and nested proximity search, wildcards, and modifiable stemming. Advanced features include Technology Assisted Review, linear review with hit highlighting, email threading, conversation viewing, user defined tagging, comments and classification, and more. Production the EnCase platform can produce documents in their native format as well as any format required for legal presentation. Additionally, it provides flexible criteria for automated exportation and delivery of data. The documents can be protected using the platform s information rights management capabilities, which continues to preserve these documents from alteration until the case is settled. Central Legal Repository multi-matter support allows users and legal professionals to manage litigation across multiple cases. In addition to singleinstance storage of evidence, which significantly reduces evidence storage costs, Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 28

the central repository allows for cross-case work product re-use for reduced costs associated with review. This feature helps organizations streamline, standardize, and reduce costs and risks associated with the electronic discovery process for all cases and matters. The EnCase ediscovery platform is available as an on-premises deployment with additional functionality for the review and production stages offered through a hosted service to allow legal professionals to work on a customer s case from any Internetconnected web-browser. FUNCTIONALITY: 7 MARKET SHARE: 6 KEY STRENGTHS: EnCase offers broad source collection capabilities that include traditional repositories as well as newer cloud based repositories such as Microsoft Office 365, Box, Google Drive, and Amazon S3. EnCase ediscovery s unique continuous assessment feature allows for highly detailed analysis at any time during the ediscovery process, allowing organizations to track progress and efficiently understand the relevant ESI. Multi-matter management support eliminates redundant processes and storage across all cases. Customers are able to standardize the ediscovery process by reusing collected ESI, classifications, work products, and settings from previous cases. Guidance Software offers an optimized deployment architecture that allows customers to conduct collection and preservation on-premises where the data and custodians reside, while review and production utilize a private cloud to ensure secure collaboration among geographically dispersed legal teams. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 29

WEAKNESSES: Guidance Software is perceived as more expensive than many of its competitors, and therefore tends to be selected mainly by larger customers with highly complex ediscovery requirements. Guidance Software offers limited functionality for the collection and searching of social media data within its EnCase solution. RECOMMIND 650 California Street, San Francisco, CA 94108 www.recommind.com Recommind provides business software and services for ediscovery, enterprise search, email management, information governance, and information access. Recommind solutions are built on top of and powered by their patented CORE (Context Optimized Relevance Engine) platform. Recommind offers comprehensive coverage of the EDRM with the following solutions, Axcelerate Legal Hold, Axcelerate ECA & Collection, Axcelerate Review & Analysis, and Axcelerate Data Management. Recommind s Axcelerate solutions can be deployed individually or together depending on a customer s specific ediscovery needs. Key features of each solution include: Axcelerate Legal Hold - provides cloud based management and execution of legal hold notifications with full audit trails, immediate setup, and an API for user network integration as desired. Axcelerate ECA & Collection - provides enterprises with the ability to preserve, collect, process, cull and analyze ESI. Analysis is powered by Recommind s SmartTaggers and Smart Filters technology. Prior to collection, ESI can be explored and potentially relevant data can be preserved. Data can be remotely collected from various enterprise data sources, including: laptops, desktops, file Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 30

shares, email servers, email archives, cloud-based sharing solutions such as Box and Google Apps, endpoint backup archives such as Druva insync, social collection sources such as Actiance, and enterprise collaboration platforms such as Microsoft SharePoint. The solution can be run for a specific case, or on a scheduled basis. Axcelerate Review & Analysis - includes Recommind s Predictive Analytic and Predictive Coding technology for enhanced review and analysis of ESI. Data is processed, culled, and filtered based on document responsiveness, privilege, and issue relation. The Predictive Analytics technology provides automatic identification of key topics, documents, concepts, and issues based on sophisticated keyword, Boolean, and concept search. Key people, phrases, and concepts of interest can also be identified for improved visibility into a document collection. Key features of Axcelerate 5, released in February 2014, include Hypergraph for visualized communications analysis, built in End-of-Branch email thread analysis, and Smart Redactions, enabling a wide range of manual and automated redactions across data sets with no pre-imaging. Axcelerate Data Management - enables proactive and automated management of information earlier in the information lifecycle. Axcelerate Data Management leverages Recommind s expertise in machine learning. It actively crawls and indexes content from any source, including document management systems, intranets, web sites, CRM applications, databases or file systems. Based on the content, documents are associated with one or more categories such as topics, document types, geographic locations, industries, and tagged as such enriching the document s metadata. Axcelerate Data Management is able to perform automated categorization of new documents based on a training set using positive and negative sample documents, and can be augmented by user-defined rules. Recommind also offers Axcelerate On-Demand, a hosted service based on the Axcelerate Review & Analysis solution. The centralized web-based application delivers processing, culling, and filtering of ESI via a cloud-based service with a full range of operation services, project management and expert consulting. In August 2014, Recommind introduced Axcelerate SaaS, providing organizations all the benefits of Axcelerate on a subscription basis in a dedicated, private cloud Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 31

infrastructure. Unlike other hosted solutions, Axcelerate SaaS requires no external processing, third party licenses, or monthly user fees. Axcelerate Unlimited is an all-in-one subscription-based ediscovery service that includes all of Recommind s ediscovery solutions at a fixed price. Recommind also offers the following related solutions: Decisiv Search An enterprise search tool with concept-based search technology. Search results can be optimized based on their freshness, rank, specific metadata, and document length. Federated search enables searching across internal and external content sources. Decisiv Search supports over 400 document formats. Information Governance Suite which incorporates Axcelerate Data Management, and is one of the first integrated governance solutions built from the ground up to manage and organize large amounts of unstructured data using court-approved machine-learning technology. FUNCTIONALITY: 9 MARKET SHARE: 7 KEY STRENGTHS: Recommind offers highly advanced technology assisted review functionality with their Predictive Coding and Predictive Analytics tools. Recommind delivers their solutions through three different pricing models, perpetual license, on-demand service, and a cloud-based subscription service. These options provide customers with a flexible pricing structure that best suits their needs. The Axcelerate Unlimited service is a unique offering that combines all of Recommind s ediscovery solutions into a single service with a flat subscription rate. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 32

Axcelerate 5 s Smart Redactions capabilities enable a wide range of manual and automated redactions across entire data sets at no additional cost, and with no preimaging required. Axcelerate 5 s HTML5 interface provides a simple, efficient user experience for reviewers. WEAKNESSES: Recommind, well known for its Technology Assisted Review and predictive coding capabilities, continues to face increased competition from other vendors that are also adding predictive coding capabilities to their own platforms. Recommind has been working to simplify the user experience across its solutions, however, given the richness of functionality provided for investigating attorneys and case managers, some of the features may still feel intimidating to users with more basic needs. TRAIL BLAZERS ACCESSDATA GROUP 588 West 400 South Suite 350 Lindon, Utah 84042 www.accessdata.com/ RESOLUTION1 SECURITY 1100 Alma Street Menlo Park, California 94025 www.resolution1security/ AccessData is a pioneer in digital investigations, endpoints/mobile forensics and the litigation support market. The company offers ediscovery and forensic automated tools to large to medium customers representing legal organizations, law firms, government agencies, law enforcement and enterprises. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 33

In November 2014, AccessData Group announced the splitting its businesses into two independent companies, AccessData, and the newly formed Resolution1 Security, effective January 1, 2015. Resolution1 Security will deliver real-time insight, analysis, response and resolution of data incidents while integrating threat intelligence. Resolution1 Security is based in Menlo Park, CA with customers around the world. Resolution1 Security offers Resolution1 ediscovery a solution that integrates collection, litigation hold, processing, and early case assessment features along with the final review functionality of AccessData s Summation. AccessData offers Summation a solution that covers the post data collection stages of the ediscovery process featuring processing, early case assessment and final legal review. Key features of these solutions include: Resolution1 ediscovery 5.5 The latest version of Resolution1 ediscovery s on-premises and web-based solution addresses the full EDRM with features that include: o Litigation hold, collection, processing, ECA, and document review and production. A broad range of structured and unstructured data sources are supported, including: Google Docs, Microsoft Exchange Server, Microsoft SharePoint, Microsoft Office 365, Oracle URM, FileNet, OpenText, EMC Documentum, Symantec Enterprise Vault, Xerox Docushare, Druva, and more. Resolution1 ediscovery features distributed processing, which can scale to handle terabytes per day, and the ability to de-duplicate, OCR (optical character recognition) and handle encrypted files. o Resolution1 ediscovery can scale globally to handle in-region collection, processing and review under one license and implementation. o ECA tools offer a culling and collection tool that can filter by 100s of factors like custodian, data source, document metadata, keywords, and type. ECA support is provided in many file formats and multiple languages. It can collect and process simultaneously, reducing cost and time, as well as maintain data Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 34

chronology in email threads. It also offers annotation and bookmarking features. o During the production phase, documents and email can be produced in native formats as well as image file formats such as PDF or TIFF. Data can also be exported as load files for use by third-party review tools. o Resolution1 ediscovery also includes the full functionality of AccessData s Summation legal review platform described below. AccessData Summation Summation is a web-based solution that combines data processing, early case assessment, final review, transcript management and case organizer management into a single platform. This helps eliminate the need for iterative processing, data loading and repetitive review cycles. Offered as a stand-alone, appliance or as a component of Resolution1 ediscovery, Summation covers the post data collection stages of the ediscovery process as well as transcript and case management functionality. Summation features include: o ECA tools offer robust loading and culling functionality. Data can be loaded and filtered by 100s of unique factors like custodian, data source, document metadata, keywords, and type. ECA support is provided in many file formats and multiple languages. It can load and process simultaneously, reducing cost and time, as well as maintain data chronology in email threads. It also offers annotation and bookmarking features. o Near-native Document Viewer and Editor allows users to apply color redactions on near native files, which allows them to redact first and then image only the redacted set. Summation lets user can drag the redaction tool over a whole sentence as if highlighting text in MS Word. o Technology Assisted Review, with a visualization module for the graphic representation of case data. It includes advanced data filtering, production tools, as well as offline mobile case review. o Imports Concordance and Relativity load files, native Concordance database migration, exports Concordance, Relativity, Ringtail, iconect, Introspect and EDRM XML load files. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 35

Mobile Phone Examiner Plus MPE+ is a stand-alone mobile device investigation solution that includes enhanced smart device acquisition and analysis capabilities. MPE+ allows mobile forensic examiners to collect, identify and obtain the key data. FUNCTIONALITY: 7 MARKET SHARE: 8 KEY STRENGTHS: AccessData and Resolution1 Security provide full coverage of the EDRM, from litigation hold to final review and production, through the combined Resolution1 ediscovery and Summation platforms. AccessData and Resolution1 Security provide one of the broadest support for different ESI types with support for most popular data sources and repositories. AccessData and Resolution1 Security offer key new features for technology assisted review, visualizations, evidence tracking, transcript management, case organizer management, as well as the ability for Resolution1 ediscovery case managers to view collection status in real-time. Mobile Phone Examiner Plus is one of the first products available for ediscovery targeted at mobile devices. WEAKNESSES: Resolution1 ediscovery and Summation s pre-processing, cost assessment capabilities are somewhat basic. Future releases should address this and help improve cost assessment analysis moving forward. Resolution1 ediscovery and Summation s TAR capabilities, while offered at no extra cost, are not as highly developed as those of some competing vendors. We expect to see this evolve in future releases. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 36

CATALYST REPOSITORY SYSTEMS 1860 Blake Street, 7 th Floor Denver, Colorado 80202 www.catalystsecure.com Catalyst has been a pioneer, for the past 15 years, in delivering secure, cloud-based software to help corporations and their law firms handle ediscovery, compliance and regulatory matters. Catalyst focuses on the right-hand side of the EDRM, with cloudbased document repositories and review software platforms that deliver search, review and technology-assisted review in multiple languages. Catalyst delivered one of the first cloud-based document repositories and review software platforms in the ediscovery market. The company is a known leader in providing search, review and technology-assisted review in multiple languages, including Chinese, Japanese and Korean. Catalyst bases its search and analytics functionality on a NoSQL engine it licenses from MarkLogic. In January 2014, Catalyst simplified its pricing through a new subscription pricing model. Catalyst offers three main products, as follows: Catalyst Insight was built to handle big data discovery, by offering enterprisescale workflow for clients engaged in multiple legal matters. It leverages XMLbased technology to link individual documents and their coding to multiple cases without creating duplicate data sets, thus reducing storage costs and eliminating coding conflicts. The repository also has a fully automated de-duplication process. Breaking with traditional linear-review approaches, Insight uses non-linear methods to help reviewers see broader patterns in documents and data sets. Visualization tools enable creation of social-network diagrams, timelines and other graphical depictions of data. Advanced analytics translate to shorter review times and reduced review costs. Catalyst Insight Predict released in early 2013, is one of the first technologyassisted review (TAR) products specifically designed to handle Chinese, Japanese and Korean (CJK), and other languages. It also is the first to use continuous ranking and Continuous Active Learning, helping to reduce review time and costs. It integrates seamlessly with the Catalyst Insight ediscovery platform, and Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 37

uses artificial intelligence to streamline and enhance human review. It ranks all documents in a collection (rather than just a reference set), and handles rolling document uploads by supporting continuous ranking as new documents are added. OnRamp and Fast Track are tools that allow corporations and their legal teams to fully automate data processing, loading, searching, tagging and culling, thereby eliminating vendor-handoff errors and saving valuable time. This helps reduce costs associated with the uploading and ingestion of documents. Catalyst offers OnRamp and Fast Track at no additional cost to customers. FUNCTIONALITY: 8 MARKET SHARE: 9 KEY STRENGTHS: Catalyst offers a cloud based document repository and review platform, which delivers lower cost, and improved scalability via a secure, private cloud. Catalyst is a leader in multi-language ediscovery support. The company offers technology-assisted review for Asian languages, including Chinese, Japanese and Korean. Catalyst Insight is an ediscovery software platform designed specifically for big data, which utilizes a central legal repository built with XML technology to deliver fast speed in processing large cases (i.e. Gigabytes or Terabytes of data). Catalyst Insight offers single instance storage, multi-party and multi-matter ediscovery capabilities. Catalyst Fast Track and On Ramp tools offer automated data handling from ingestion and processing through search, review and production. Catalyst Insight Predict offers Technology Assisted Review (TAR) with continuous learning capabilities, using NoSQL-based predictive ranking technology. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 38

WEAKNESSES: Catalyst s cloud based software focuses on the right-hand side of the EDRM from Processing through Production, relying on key partners for left-hand side functions from Information Management through Preservation. This may cause some exposure as partners change their strategies and in some cases look to provide the full EDRM functionality on their own. Catalyst would benefit by expanding its partner base to include more information archiving vendors and Managed Service Providers (MSPs). UBIC 3 Lagoon Dr., Suite 180 Redwood City, CA 94065 www.ubicna.com UBIC is a pioneer of cross-border litigation support and forensic investigation and a leader in Asian-language ediscovery. The company has staff, offices and secure data centers in the U.S., UK, Taiwan, Korea and Japan and owns TechLaw Solutions, Inc., a litigation support company with over 30 years of experience in the US. UBIC has its worldwide headquarters in Japan and is listed on both the Tokyo Stock Exchange and NASDAQ. UBIC s ediscovery solution, called Lit i View E-DISCOVERY, is designed to address the full-spectrum of the EDRM (from Collection to Production and Hosting). The company also offers solutions outside of the scope of ediscovery, these include: a digital forensics solution, Lit i View XAMINER; email auditing software, Lit i View EMAIL AUDITOR; and case management solution, BIG DATA CASE MANAGER. UBIC s Lit i View technology platform is available as on-premises software, as a cloudbased solution, or through a combined hosting and review packaging. Lit i View provides the following key features and components: Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 39

ECA search simulation simplifies data identification and provides Early Case Assessment understanding. Search Lit i View s drag and drop search simulation tool provides strong query support. User interface is available in both Japanese and English making it easier for administrators and reviewers to work in their native language. Language support Lit i View moves beyond Unicode, to understand and support various encodings such as JIS, Shift JIS and EUC. Also, search can be run for the same term in multiple languages simultaneously. Search results are presented separated by language making language-specific review faster and simpler. Support for Asian Business Productivity Tools Lit i View supports software tools commonly in use in Asia. File types of hwp and mbox are supported as well as proprietary encryption systems. Customizable Lit i View allows control by cases, roles, tags and documents. Users can set persistent keyword highlighting, and allow or block document printing. Predictive Coding Lit i View provides CJK Technology Assisted Review, predictive coding designed specifically for Asian languages. It allows a document reviewer s decisions to be populated across an entire data set to aid in early case analysis, data reduction, document ranking and review distribution. Lit i View also provides a pre-set of training data that can be used with Predictive Coding, which incorporates knowledge from UBIC s extensive experience in providing ediscovery and forensics support. This allows customers to run predictive coding without the need of creating their own training data from scratch. Advanced Data Reduction Lit i View allows to reduce data size with de-duplication, de-nist, and CJK Technology Assisted Review. Behavior Informatics Central Linkage is UBIC s behavior informatics augmented technology, which creates visual diagrams of communication networks to expose connections between people. Central Linkage also contains the Behavior Extractor, a tool that allows users to quickly identify the theme of conversations in email Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 40

messages by deconstructing a sentence into their relevant grammatical pieces and visually revealing how individuals discuss words and concepts in their proper context. FUNCTIONALITY: 7 MARKET SHARE: 11 KEY STRENGTHS: UBIC offers a complete EDRM platform comprising collection, processing, review, production and hosting. UBIC has a strong R&D team committed to deliver advanced technology features such as predictive coding. UBIC provides an easy to use Graphical User Interface (GUI). UBIC s Litigation Hold (Easy Hold) feature has unified data management capabilities. UBIC is a leader in Asian language support, and has a deep understanding of ediscovery requirements in Asian countries. UBIC offers local support with an experienced staff that understands the local culture, and language. The product is able to deal with proprietary applications, file types and character encodings provides CJK TAR. WEAKNESSES: UBIC has raised its presence and visibility in North America through its TechLaw Solutions acquisition, however, the company still needs to invest in further in its marketing efforts as it is currently still better known in Asia than North America. UBIC does not currently offer support for cloud based data sources such as Microsoft Office 365, SharePoint online, Google Apps for Work, and other similar solutions. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 41

UBIC can improve its data management support features and interface. UBIC Lit i View currently allows users to leave notes/comments on documents being reviewed, however, it does not currently have a text annotation functionality that would allow users to annotate texts or regions of the document within the file. EXTERRO 4145 SW Watson Ave, Suite 400 Beaverton, Oregon 97005 www.exterro.com Exterro is a provider of ediscovery software designed for use by in-house legal and IT teams at global 2000 organizations. The company was founded in 2004 and is headquartered in the U.S., with a research & development office in India. The Exterro E-Discovery Solution is an enterprise-scale software suite that enables organizations subject to manage litigation and regulatory issues. The Exterro Fusion Platform integrates corporate IT systems and third-party EDRM tools with all Exterro applications to unify and support end-to-end e-discovery management. Exterro is available as an on-premises solution, as a cloud based solution through Exterro Cloud, or as a hybrid deployment. The core Exterro E-Discovery Solution comprises the following key applications: Exterro Data Mapping - Exterro Data Mapping is designed to create a data map of all of an organization s ESI. It enables legal teams to rapidly identify the most relevant ESI repositories to a legal matter and eliminate those that may add unnecessary cost and time. Exterro Legal Hold - Exterro s automated legal hold management system, provides complete visibility into custodian actions, compliance levels and tasks across all matters. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 42

Exterro E-Discovery Data Management Exterro s comprehensive data management application identifies the most important ESI before collection. Its end-to-end capabilities enable legal teams to unearth relevant ESI, and reduce collection volumes. It includes the following processes: o In-Place Early Case Assessment (ECA) & Analysis with predictive coding and search technologies, legal teams can gain quick insights into data volumes, types and sources. In addition, it enables testing of key terms and concepts to accurately build case scenarios and budget comparisons, prior to document collection. o In-Place ESI Processing - enables clients to determine the data volume that may require review early in the course of a matter, then process, deduplicate and cull ESI prior to collection. o Targeted ESI Collection - automatically filters, processes, categorizes, denists, de-duplicates, culls and then collects data, significantly reducing ESI volumes in advance of review. o Review and Production enables document review using Exterro s analytic capabilities, including document labeling, mass tagging, and custodian- and file-level hit reports. Includes native document reviewer and foreign language support. Load files can be created in multiple formats, including TIFF, CSV and EDRM XML, as well as exported directly into third-party review tools. Exterro Project Management - leverages built-in workflows to automate repeatable processes for consistent, high quality projects. In addition, Exterro offers the following add-on applications for added functionality: Exterro Compliance Portal provides a consolidated display of custodian legal hold obligations. Exterro Comprehensive Interview provides an integrated, automated survey system for identification and preservation. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 43

Exterro Employee Change Monitor - is an early warning system that mitigates the risk of ESI spoliation by detecting personnel changes and automatically taking corrective action. Exterro Cross-Border Compliance ensure privacy compliance for crossborder ediscovery. Exterro In-Place Preservation - protects and secures ESI from accidental deletion prior to collection. It integrates with email, collaboration and archiving applications to prevent deletion of employee data subject to legal holds or other obligations. Exterro Predictive Intelligence - applies machine learning to automate the identification and classification of ESI before and after collection. Exterro Managed Review - adds expanded review features for multi-party review, including built-in email threading, tiered and batched review, redaction, coding pane customization and more. FUNCTIONALITY: 9 MARKET SHARE: 12 KEY STRENGTHS: Exterro has partnerships with leading consulting providers, such as Huron Legal, Epiq, PwC and Deloitte. Exterro E-Discovery Data Management s pre-collection analytical capabilities provide attorneys the earliest possible access to key documents and information. Exterro s software unifies the entire e-discovery process through flexible workflows and an intuitive dashboard. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 44

WEAKNESSES: Exterro is not well known in most organizations beyond the legal department. Exterro is actively working to build out its marketing efforts to appeal to the broader information governance needs of organizations. Exterro is in the process of completely re-branding its product suite, which may be confusing to customers and prospects. Exterro has focused primarily to date on the needs of in-house legal team. The vendor is working to also extend its appeal to law firms by partnering with outside providers, like Aurotech, to expand its reach and sales channel into the law firm market. SPECIALISTS EMC 176 South Street Hopkinton, MA 01748 www.emc.com EMC is a provider of enterprise technologies for businesses and service providers. EMC s product portfolio includes solutions for Information Governance, ediscovery, archiving, backup and recovery, ECM, storage, and more. EMC was founded in 1979 and is headquartered in Hopkinton, Massachusetts. EMC Kazeon ediscovery, is EMC s flagship ediscovery offering, which can be deployed as a hosted service or as an appliance. It focuses primarily on the left hand of the EDRM. EMC Kazeon ediscovery supports content sources which include: email servers (Microsoft Exchange Server and IBM Domino Server), file systems (desktops, laptops, CIFS and NFS file shares), content management and archiving systems (EMC Documentum, Microsoft SharePoint, EMC SourceOne and Symantec Enterprise Vault), and more. The key features of EMC Kazeon ediscovery include: Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 45

Early Case Assessment enables the culling, review and analysis of ESI through in-place identification and legal hold capabilities. Analytic capabilities provide insight into the ESI and allow legal departments to make decisions regarding a matter based on data volumes and risks. Collection and Legal Hold provides high scale and performance collection of electronically stored information along with auditing and data verification capabilities. EMC Kazeon ediscovery supports mobile workforces and can handle over 400 different file types, which can be recognized and processed in their native format. It allows legal and IT teams to identify, notify, manage, and release legal holds across an organization. Processing, Analysis, and Review provides post-collection features including: searching, prioritizing, auditing, data verification and reviewing. Documents can be reviewed in their native format or converted. Additional features include: single-click review, filtering of non-relevant data, hit highlighting, email threading, and fast-tagging capabilities. Case Management provides dashboards and reports of legal workflow status and progress of a particular case. EMC Kazeon ediscovery provides built-in reporting features that customers can customize to their specific needs. The interface s ease-of-use is designed for non-technical case management. EMC Kazeon ediscovery leverages an open Application Programming Interface (API) to make it easy to develop custom connectors for repositories and applications. It supports global deployments with multiple language support. It can generate load files, such as EDRM XML to export information to industry standard review platforms. EMC Kazeon ediscovery integrates seamlessly with EMC s SourceOne archiving solution, and has an out-of-the box connector for Symantec Enterprise Vault. It also integrates with the EMC Atmos big data cloud platform. FUNCTIONALITY: 5 MARKET SHARE: 10 Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 46

KEY STRENGTHS: EMC Kazeon ediscovery s ability to integrate with popular enterprise solutions such as Microsoft Exchange Server, IBM Domino Server, Symantec Enterprise Vault, and more. EMC provides regular updates to reinforce its strengths in the areas of scale, performance, connectivity and content preservation. Unstructured data can be identified, collected, and processed in the wild from remote desktops, laptops, and other content sources, addressing key enterprisegrade information governance capabilities. WEAKNESSES: EMC Kazeon ediscovery does not currently offer support for SharePoint 2013 (only SharePoint 2010 is supported), or newer ESI sources such as Microsoft Office 365, Google Apps, or file and sync solutions. The EMC Kazeon ediscovery solution lacks support for searching social media data. EMC Kazeon ediscovery focuses on the left hand stages of the EDRM and does not offer TAR or predictive coding capabilities. KPMG, LLP 345 Park Ave. New York, NY 10154 www.kpmg.com/us KPMG LLP is the US member firm of KPMG International Cooperative ( KPMG International ). KPMG s accredited Forensic practices in 30 countries include Forensic Technology services which offer data processing, hosting, and production data centers in a number of regions worldwide. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 47

KPMG has long-standing professional services expertise in all aspects of ediscovery and Forensics. KPMG, however, also offers its own technology to cover the identification to production phases of the EDRM. KPMG s ediscovery technology, called Discovery Radar Technology Suite, consists of the following components: Global Evidence Tracking System (GETS) - maintains chain of custody, audit trails and notifications, as well as helps monitor project performance. Discovery Radar Collector - provides identification, preservation, targeted collection and upfront processing capabilities via network or USB, featuring message-level decryption and robust audit trail capabilities. Discovery Radar 5 - is a SaaS-based solution that offers additional processing, review, analysis and production capabilities. It features concept clustering, flexible integrated statistical sampling, software-assisted review, and a review cost calculator. FUNCTIONALITY: 4 MARKET SHARE: 13 KEY STRENGTHS: KPMG s Discovery Radar employs software-assisted review technology and statistical sampling functionality that supports process validation and control. KPMG can reduce the time and cost involved in successfully completing a document review with a specified statistical confidence in review results. KPMG has a solid experience as an ediscovery service and software provider. This expertise allows it to build scalable software for process efficiency and flexibility. KPMG has global professional services resources that can be made available as needed for customers that wish to leverage this resource. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 48

WEAKNESSES: KPMG s business model relies on deep and long-standing relationships with a select client base, which may limit its scope of competition against other vendors that aim at the mass market with large sales forces. Despite offering robust ediscovery technology, KPMG still views itself primarily as a service provider and treats its ediscovery technology offerings as part of a larger client engagement. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 49

THE RADICATI GROUP, INC. http://www.radicati.com The Radicati Group, Inc. is a leading Market Research Firm specializing in emerging IT technologies. The company provides detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts, in all areas of: Email Security Instant Messaging Unified Communications Identity Management Web Technologies The company assists vendors to define their strategic product and business direction. It also assists corporate organizations in selecting the right products and technologies to support their business needs. Our market research and industry analysis takes a global perspective, providing clients with valuable information necessary to compete on a global basis. We are an international firm with clients throughout the US, Europe and the Pacific Rim. The Radicati Group, Inc. was founded in 1993, and is headquartered in Palo Alto, CA, with offices in London, UK. Consulting Services: The Radicati Group, Inc. provides the following Consulting Services: Management Consulting Whitepapers Strategic Business Planning Product Selection Advice TCO/ROI Analysis Multi-Client Studies To learn more about our reports and services, please visit our website at www.radicati.com. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 50

MARKET RESEARCH PUBLICATIONS The Radicati Group, Inc. develops in-depth market analysis studies covering market size, installed base, industry trends and competition. Current and upcoming publications include: Currently Released: Title Released Price* Cloud Business Email Market, 2014-2018 Oct. 2014 $3,000.00 Messaging Platforms Market, 2014-2018 Sept. 2014 $3,000.00 Corporate Web Security Market, 2014-2018 Sept. 2014 $3,000.00 Enterprise Content Management Market, 2014-2018 Aug. 2014 $3,000.00 Enterprise Mobility Management Market, 2014-2018 June 2014 $3,000.00 Information Archiving Market, 2014-2018 May 2014 $3,000.00 Email Statistics Report, 2014-2018 Apr. 2014 $3,000.00 Office 365, Exchange Server and Outlook Market Analysis, 2014-2018 Apr. 2014 $3,000.00 Microsoft SharePoint Market Analysis, 2014-2018 Apr. 2014 $3,000.00 Mobile Statistics Report, 2014-2018 Feb. 2014 $3,000.00 Endpoint Security Market, 2013-2017 Nov. 2013 $3,000.00 ediscovery Market, 2013-2017 Nov. 2013 $3,000.00 Instant Messaging Market, 2013-2017 Oct. 2013 $3,000.00 Business User Survey, 2013 Aug. 2013 $3,000.00 * Discounted by $500 if purchased by credit card. Upcoming Publications: To Be Title Released Price* ediscovery Market, 2014-2018 Dec. 2014 $3,000.00 Endpoint Security Market, 2014-2018 Dec. 2014 $3,000.00 * Discounted by $500 if purchased by credit card. All Radicati Group reports are available online at http://www.radicati.com. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 51

MANAGEMENT & EDITORIAL STAFF Sara Radicati, PhD President & CEO Sara is a computer scientist, author, entrepreneur and industry analyst. Sara was a pioneer in the early development of unified communications, email, directory services and security systems. She played an active role in the development of several international standards for networking and communications, and served on the board of directors of various industry associations, as well as Interop. In 1993, she founded The Radicati Group an analyst firm specialized in tracking emerging communication and collaboration technologies. The company provides quantitative and qualitative market research, as well as advises corporate clients on procurement issues, and works with vendors and network operators to help them define their business strategy and product direction. The company also works frequently with investment funds to perform duediligence and evaluate new opportunities. Prior to founding The Radicati Group, Sara was lead architect for network protocols at Xerox Corporation and held management positions at 3Com and Novell. Sara holds Computer Science degrees from Queens College CUNY, and the California Institute of Technology. Copyright November 2014 The Radicati Group, Inc. Reproduction Prohibited 52