ediscovery Solutions -- Market Quadrant 2010

Transcription

1 THE RADICATI GROUP, INC. The Radicati Group, Inc Embarcadero Road, Ste. 206 Palo Alto, CA Phone: (650) Fax: (650) ediscovery Solutions -- Market Quadrant An Analysis of the Market for ediscovery market, Revealing Top Players, Mature Players, Specialists and Trail Blazers. November 2010 Masha Khmartseva Senior Analyst Radicati Market Quadrant SM is copyrighted November 2010 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants SM should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants SM are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof.

2 TABLE OF CONTENTS RADICATI MARKET QUADRANTS EXPLAINED... 3 MARKET SEGMENTATION... 5 EVALUATION CRITERIA... 6 MARKET QUADRANT EDISCOVERY... 8 KEY MARKET QUADRANT TRENDS...9 VENDOR ANALYSIS TOP PLAYERS...12 TRAIL BLAZERS...22 SPECIALISTS...25 MATURE PLAYERS...29 =============================================================== Please note that this report comes with a 1-5 user license. If you wish to distribute the report to more than 5 individuals, you will need to purchase an internal site license for an additional fee. Please contact us at [email protected] if you wish to purchase a site license. Companies are never permitted to post reports on their external web sites or distribute by other means outside of their organization without explicit written prior consent from The Radicati Group, Inc. If you post this report on your external website or release it to anyone outside of your company without permission, you and your company will be liable for damages. Please contact us with any questions about our policies. =============================================================== Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 2

3 RADICATI MARKET QUADRANTS EXPLAINED Radicati Market Quadrants are designed to illustrate how individual vendors fit within specific technology markets at any given point in time. All Radicati Market Quadrants are composed of four sections, as shown in the example quadrant (Figure 1). 1. Specialists This group is made up of two types of companies: a. Emerging players that are still very new to the industry and have not yet built up much of an installed base. These companies are still developing their strategy and technology. b. Established vendors that offer a niche product. 2. Trail Blazers These vendors offer cutting edge technology, but have not yet built up a large customer base. With effective marketing and better awareness, these companies hold the power to dethrone the current market leaders. Trail blazers often shape the future of technology with their innovations and new products designs. 3. Top Players These are the current leaders of the market, with products that have built up large customer bases. Vendors don t become top players overnight. Most of the companies in this quadrant were first specialists or trail blazers (some were both). As companies reach this stage, they must fight complacency and continue product innovation, or else they ll be replaced by the next generation of trail blazers. 4. Mature Players These vendors have large, mature installed bases of customers, but no longer set the pace for the rest of the industry. These vendors are no longer considered movers and shakers like they once were. a. In some cases, this is by design. If a vendor has made a strategic decision to move in a new direction, it may slow development on one product line and start another. b. In other cases, a vendor may simply become complacent as a top vendor and be Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 3

4 Low Market Share High ediscovery - Market Quadrant 2010 out-developed by hungrier trail blazers and other top players. c. Companies in this stage either find new life and revive their R&D, moving back into the top players segment, or else they slowly fade away as legacy technology. Figure 1, below, shows a sample Radicati Market Quadrant. As a vendor continues to develop its product, it will move horizontally along the x axis. As market share changes, vendors move vertically along the y axis. It is common for vendors to move between quadrants over the life of a product, as their products improve and market requirements evolve. Mature Players Radicati Market Quadrant Top Players Company L Company Z Company Y Company J Company H Company D Company B Company C Company A Specialists Low Functionality Company F Company G Company E Trail Blazers Figure 1: Sample Radicati Market Quadrant High Functionality is rated from 1 to 10, with 10 being the highest, and 1 the lowest. Market Share is also rated from 1 to 10, according to the company s ranking in our latest annual reports, based on its user Installed Base (e.g. the company with the largest installed base market share is number 1, the one with the second largest installed base market share is number 2, etc.). Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 4

5 MARKET SEGMENTATION This edition of Radicati Market Quadrants covers the ediscovery market. ediscovery solutions enable organizations to identify, collect, analyze, process, and present data stored in various corporate repositories. The data may be collected in response to lawsuits, internal investigations, or regulatory compliance requests. Leading ediscovery vendors and service providers include: Anacomp, Autonomy, CaseCentral, Clearwell, EMC, Guidance Software, Recommind, StoredIQ, Stratify, Symantec, and others. ediscovery solutions can be used for: o On-Going Monitoring Deployed by organizations that either operate in highly litigious environments and always have a number of lawsuits to respond to, or organizations that are interested in monitoring user communications as a proactive measure. o Individual Cases Deployed by organizations that need to respond to a single lawsuit at a time. ediscovery solutions are deployed by: o Organizations (legal department) to enable them to: Process data for a lawsuit. The data can be processed by the internal department, or the workload can be shared between the internal department and an outside law firm(s). Supervise user adherence to various internal and government regulations. The data is periodically sampled to reveal potential policy violations. The vast majority of these solutions are focused on messages only. o Law Firms to enable them to process data for a lawsuit. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 5

6 EVALUATION CRITERIA Vendors are positioned in the quadrant, according to two criteria: Market Share, and Functionality. Market Share is based on the projected revenue published in our ediscovery Market, report. The vendor with the largest projected revenue has a market share of 1, the one with the second largest projected revenue has a market share of 2, etc. Vendors with larger market shares are positioned either in Top Player or Mature quadrants. Vendors with smaller market shares, are positioned either in the Trail Blazer, or Specialist quadrants. Functionality we assess each vendor s solution based on a number of key features that they offer out of the box. These capabilities do not necessarily have to be the vendor s own original technology, but they should be pre-integrated and available for deployment when the solution is purchased. In order for an ediscovery vendor to be on the right side of the quadrant (Top Player or Trail Blazer), their solution should have the following capabilities: Data Identification/Collection analysis of data before the collection includes identifying the sources, custodians, estimated volume, and potential budget needed for collection/processing. Data can be collected from multiple sources, including servers and archives, networked applications, personal computers, etc. Data Processing, Review and Analysis review of the collected data with built-in workflow capabilities and a number of other automated options. Additional capabilities/features taken into consideration include: Ease of Use; Ease of Deployment and Management; Ease of Access/Multiple Team Accommodation; Ability to Manage Multiple Cases Simultaneously; Multi-Lingual Support; Ability to Deploy the Solution in Multiple Form Factors; Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 6

7 Other Unique Features and Capabilities. Note: On occasion, we may put a player on the right side of the quadrant by giving them a higher than typical Functionality Score, even if they are missing one or two of the features mentioned above, if we feel that the other aspects of their solution are very unique and innovative. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 7

8 Market Share ediscovery - Market Quadrant 2010 MARKET QUADRANT EDISCOVERY High Mature Players Radicati Market Quadrant Symantec EMC Anacomp Guidance Stratify Clearwell CaseCentral Top Players Autonomy Recommind StoredIQ Low Specialists Trail Blazers Low Functionality Figure 2: ediscovery Market Quadrant, 2010 High Radicati Market Quadrant is copyrighted November 2010 by The Radicati Group, Inc. Reproduction in whole or in part is prohibited without expressed written permission of the Radicati Group. Vendors and products depicted in Radicati Market Quadrants should not be considered an endorsement, but rather a measure of The Radicati Group s opinion, based on product reviews, primary research studies, vendor interviews, historical data, and other metrics. The Radicati Group intends its Market Quadrants to be one of many information sources that readers use to form opinions and make decisions. Radicati Market Quadrants are time sensitive, designed to depict the landscape of a particular market at a given point in time. The Radicati Group disclaims all warranties as to the accuracy or completeness of such information. The Radicati Group shall have no liability for errors, omissions, or inadequacies in the information contained herein or for interpretations thereof. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 8

9 KEY MARKET QUADRANT TRENDS The Top Players in the ediscovery market today are Autonomy, Clearwell, and CaseCentral. o Autonomy offers one of the most comprehensive suites of ediscovery solutions, designed for organizations and law firms. Its solutions cover the whole spectrum of the EDRM model, from initial data identification and collection to data production. The solutions range from products and services to monitor daily activities of users to ensure compliance with internal regulations, to solutions designed for processing individual cases. Autonomy s ediscovery solutions can analyze content from over 1,000 sources (including voice and video files), in over 120 languages. o Clearwell provides a wide range of ediscovery capabilities for enterprises, government agencies and law firms, ranging from the initial data identification and collection, through processing, analysis and review, to data production. Clearwell ediscovery platform can be used either for on-going monitoring of potential risks, or for processing individual cases. o CaseCentral offers an integrated, cloud-based software platform and applications for early case assessment, processing, review, analysis and production for corporations and law firms. CaseCentral provides a flexible service, enabling organizations and law firms to use it on an on-going basis, or to deploy it only for a single case. Since the solution is offered as a service, it is easy to deploy, with predictable expenses. The Trail Blazers quadrant includes Recommind. o Recommind offers ediscovery, management and enterprise search software solutions for organizations and law firms. The ediscovery solutions offer a wide range of capabilities, from data identification and collection to data review and analysis. Recommind is favored by both organizations and law firms. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 9

10 To make the deployment process easier for its customers, the ediscovery solutions are offered as software, or hosted services. The Specialists quadrant includes StoredIQ and Stratify (Iron Mountain). Each of these companies offers interesting features and capabilities, however, they do not offer sufficiently innovative features to be considered a Trail Blazer, or have a large enough installed base to place in the Top Player quadrant. o StoredIQ offers a comprehensive early case assessment solution, enabling organizations to manage, identify, collect, process, and review data on an ongoing basis. While StoredIQ provides a strong solution, it specializes in data identification and collection only. o Stratify (Iron Mountain) is mostly focused on early case assessment capabilities, including data identification and collection. Stratify solutions can be deployed as appliances or hosted services. Stratify solutions are available for deployment by law firms and legal departments of large organizations. Symantec, EMC, Guidance Software, and Anacomp are Mature Players in this market. o Symantec offers a diverse portfolio of solutions to satisfy the legal requirements of companies in all industries. The ediscovery solutions offered are extremely user-friendly they are easy to deploy, manage, and work with for users with little or no IT background. While a great tool for Symantec s customers with a long set of features, when compared to other top pure-play ediscovery vendors, Symantec s solutions do not offer much in terms of unique or special features, besides the seamless integration with Symantec s Enterprise Vault. o EMC is a newcomer to the high-end ediscovery market. It has been an active participant only since 2009, when it acquired pure-play ediscovery vendor Kazeon. Kazeon s biggest strength is its advanced data identification and collection capabilities. The data can be identified and analyzed in the wild before the actual collection is initiated. Once the data is properly identified, the Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 10

11 solution can collect it with minimal disruption to end users, without the need to deploy agents on end points. o Guidance Software has been in business for over 10 years, and is a known name in the ediscovery market. Rather than cover the whole range of the EDRM model, it specializes in early case assessment and data collection, leaving the processing and post analysis to other vendors. o Anacomp offers a spectrum of services from early case assessment to production. While it offers a variety of features to choose from, it is a custom-built solution, which means that it takes time to get it up and running, and it is not inexpensive. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 11

12 VENDOR ANALYSIS TOP PLAYERS Autonomy 1 Market Plaza Spear Tower, Suite 1900 San Francisco, CA Autonomy s infrastructure software powers a broad range of enterprise applications, including information access technology, BI, CRM, KM, Call Center solutions, rich media management, information risk management solutions and security applications. Autonomy s core archiving technology came from the 2007 acquisition of ZANTAZ. Founded in 1996, ZANTAZ was one of the pioneers of the archiving market. It was one of the first companies to go beyond simple archiving, building a comprehensive suite of solutions for compliance with government regulations, internal policies, and legal discovery investigations. With the ZANTAZ acquisition, Autonomy gained one of the top spots in the archiving and ediscovery markets. Today, Autonomy offers a full spectrum of ediscovery solutions, from the initial data identification and collection, to data production. The ediscovery solutions are available as software, services, hybrid offerings, or appliances. They can be used on an on-going, as well as case-by-case basis by organizations and law firms. Autonomy's Intelligent Data Operating Layer (IDOL) is the foundation for all its solutions, including archiving and ediscovery products and services. IDOL helps to analyze and process unstructured, semi-structured and structured information from multiple repositories of text, voice and video from a single platform. After the data is indexed, it is categorized, linked, analyzed and presented in the form that users request. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 12

13 ediscovery solutions include: Autonomy Legal Hold enables the automated notification, preservation and collection of enterprise data related to legal cases with a built-in comprehensive workflow process. Investigator and Early Case Assessment enables authorized users to search enterprise-wide for information relevant to a given litigation event using conceptual analytics, clustering and social mapping against high volumes of content. Introspect Review and Production is a discovery review solution for complex litigation and compliance projects. Introspect can collect, review, and analyze electronic files, scanned paper documents, transcripts, audio, video, and others either for one or thousands of cases. It can be deployed as either an on-premises product, or as a hosted service. Introspect EDD enables organizations to manage a variety of documents (electronic files, audio/video, scanned documents, and transcripts) in their native formats, as well as pre-filtering and culling based on terms, concepts or patterns in the information. Autonomy Supervisor enables authorized users to monitor corporate electronic communications by using sampling (random and lexicon-based), examining communications of individual users or groups of users. Autonomy Supervisor automatically scans all inbound, outbound, and internal messages, and flags those that should be reviewed. In 2010, Autonomy introduced a new self-learning module, Autonomy Meaningful Based Coding for ediscovery. At the beginning of the review process, the module detects document processing and coding patterns of each legal team. Once the pattern is established, the module then can either automatically code, or make suggestions on how to prioritize, process, and code the remainder of the documents. With the help of this new module, organizations can cut the document review time, ensure more consistency in the way the documents are reviewed and coded, and reduce their overall costs. The module can work with over 120 languages and 1,000 file types. Autonomy s ediscovery solutions are available as either software, hosted services, or appliances. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 13

14 FUNCTIONALITY: 8 MARKET SHARE: 1 KEY STRENGTHS: Autonomy offers a complete range of ediscovery solutions from data identification and collection to data production. The solutions are offered for organizations and law firms to be used on an on-going, as well as case-by-case basis. The ediscovery solutions can work with over 1,000 data types in over 120 languages. The brand new Autonomy Meaningful Based Coding for ediscovery enables to further automate the initial document review and coding process. Autonomy s ediscovery solutions are available as either software, hosted services, or appliances. WEAKNESSES: The solutions are often too complex to be deployed and managed easily. The purchase, deployment, and subsequent management of the solution tends to be fairly expensive. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 14

15 Clearwell Systems 441 Logue Ave. Mountain View, CA Founded in 2004, Clearwell Systems has quickly grown to become a well-known name in the ediscovery market. The Clearwell E-Discovery Platform provides a wide range of ediscovery capabilities for enterprises, government agencies and law firms, ranging from the initial data identification and collection, through processing, analysis and review, to data production. The Clearwell E-Discovery Platform is available as a physical or virtual appliance, either directly or as a hosted service (offered through partners). The Clearwell E-Discovery Platform is an appliance that enables identification, collection, processing, analysis, review, and production of electronic data. It comes with three modules: Identification and Collection Processing and Analysis Review and Production The product also provides streamlined case management and reporting capabilities that span all ediscovery phases. The appliance can work with over 500 document types, displaying documents in their native format. The Clearwell E-Discovery Platform allows management of multiple cases via a single administrative interface, with multiple reviewers and administrators for each case. The appliance can work with over 500 document types, displaying documents in their native format. Each solution allows management of multiple cases via a single administrative interface, with multiple reviewers and administrators for each case. The raw data to be analyzed can be collected from multiple sources, including client machines, archives, file servers, and hosted applications. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 15

16 At the initial stage, all duplicate files are eliminated, often reducing the workload up to 40%. To identify file duplicates, the solution uses the content of the documents, rather than titles only, enabling to eliminate copies of documents with the same content, but different titles. Before reviewers begin working with documents, Clearwell s early case assessment (ECA) capabilities provide users an estimate of the work-hours involved and other expenses that would be required to go through and analyze the data for each particular case. Depending on the case, this enables organizations to make a decision whether or not it is worth their effort to analyze the content, or simply settle the case. For reviewers, the GUI is user-friendly and intuitive, enabling authorized users with no IT background to work with the system. The full Unicode compliance enables reviewers to search through, retrieve, and work with documents in multiple languages. The solution comes with a number of auto-filters, and supports multiple search methodologies, including multi-keyword, Boolean, wildcard, fuzzy, and proximity search. It also offers search reports that provide summary and detailed statistics for each search query. In addition, natural language algorithms enable reviewers to uncover project code names and words that users may employ that a typical keyword search would not pick up. The product provides a Discussion Threading feature, which groups relevant messages together based on the established parameters to recreate the entire discussion. The reviewers are able to tag documents, redact them if necessary, and add notes and reason codes to the documents reviewed. Another offering, Find Similar, provides an intuitive way for users to easily identify and group e- mails, attachments, and loose files with similar content to the document being reviewed. This helps increase the effectiveness of ECA and further enhance reviewer productivity. After the analysis and review is complete, the results can be produced and exported in many popular formats, such as native, TIFF, and PDF. In comparison with manual analysis and document review, Clearwell Systems can reduce the overall cost up to 80%. For a typical deployment, the solution can be up and running in under 30 minutes. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 16

17 In addition to the appliance, Clearwell Systems also offers a hosted version of its solution in partnership with service providers. Some of the latest improvements, available with version 6.0, include the following: Identification and Collection module offers a network collector for a variety of sources, including Microsoft Exchange, SharePoint, Lotus Domino, file shares, personal computers, and hosted applications. Authorized users can set up a schedule for data collection, specifying, if needed, to collect only new or modified content. Clearwell Review Module automatically groups and presents similar documents together for review, offers an auto-resume option for reviewers, auto-batching for easier document organization, better management of review folders, and other features. FUNCTIONALITY: 7 MARKET SHARE: 6 KEY STRENGTHS: Clearwell offers a full spectrum of ediscovery features, from data identification/collection to production. Clearwell ediscovery platform is targeted at both law firms and enterprises, and can be used either for on-going, or single cases. By using algorithms, the system can uncover project codenames that can t be picked up via typical key work searches. The work of each individual reviewer and the overall progress can be analyzed at any time. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 17

18 WEAKNESSES: Clearwell s pricing scheme, based on the amount of data processed in addition to the price of the solution, makes it difficult to estimate costs, particularly if an organization is trying to budget its expenditures months in advance. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 18

19 CaseCentral 50 California Street, Suite 200 San Francisco, California Founded in 1994, CaseCentral offers an integrated, cloud-based software platform and applications for early case assessment, processing, review, analysis and production for corporations and law firms. CaseCentral ediscovery Platform enables advanced review, analysis, and processing of documents on a case by case basis by multiple legal teams. The platform accommodates a large variety of documents from various sources, including scanned hardcopies. The search capabilities offered include Boolean, concept, fuzzy, proximity and phonetic searches. The documents can be reviewed in their native format, or converted to a single standard. The system enables organizations to eliminate duplicates, as well as combine documents with similar content, reducing the overall workload of reviewers. The ediscovery dashboard provides real-time insight into ediscovery costs, trends and efficiencies to measure cost (per document, per matter, per law firm), efficiency (review time, by firm, by reviewer) and effectiveness (review quality, by firm, by reviewer) for one or multiple matters, enabling quantitative ediscovery measurement for budget forecasting, resource governance, risk and cost oversight, as well as managing matter timelines and production deadlines. The ediscovery platform is hosted in a private cloud, offering advanced security features to safeguard the clients data. The latest version 4.1 added a number of new features: Additional self-service capabilities - automatic creation of complex folders for large data sets; on-demand conversion of large numbers of native files to images with no conversion costs; ability to modify templates and apply changes to cases in real time. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 19

20 Additional user-friendly features. Additional security features. CaseCentral also announced the availability of its ediscovery Connector for Symantec Enterprise Vault Discovery Accelerator. The integration between Symantec Enterprise Vault Discovery Accelerator and the CaseCentral ediscovery Platform creates a single solution for Identification, Collection, Processing, Analysis, Review and Production. Early Case Assessment enables organizations to quickly determine the scope of the collected data before beginning the review process. It enables to determine the types, volumes, and sources of data collected, and to determine the time and monetary expenses needed to process it. FUNCTIONALITY: 6 MARKET SHARE: 7 KEY STRENGTHS: The service is available for on-going, or single case situations. Advanced search capabilities, including sophisticated concept search. The solution can evaluate and measure the performance of the reviewers. Documents can be viewed in their native format, without the need to convert them to a common file. New pricing subscription model offers a flat rate with no per GB processing fees. Hosting in a private cloud increases data security. WEAKNESSES: No on-premises solution. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 20

21 The data collection/identification is offered through partners. No true Unicode capability is currently available. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 21

22 TRAIL BLAZERS Recommind 170 Columbus Ave., Suite 310 San Francisco, CA Founded in 2000, Recommind offers ediscovery, management and enterprise search software solutions for organizations and law firms. The ediscovery solutions offer a wide range of capabilities, from data identification and collection to data review and analysis. Axcelerate ECA & Collection offers early case assessment capabilities, enabling review, sampling, and reduction of data before the collection phase, to enable identification of relevant documents and files. The collection phase offers data collection from multiple enterprise locations, including servers, files servers, desktops and laptops, document management systems (such as Microsoft SharePoint, and others). The data needed is copied to a single repository, rather than moved from its original location. The data can be collected on an on-going basis, or whenever needed for a specific case, as well as managed across multiple cases without duplication. Axcelerate Review & Analysis automatically processes, organizes and categorizes all documents by responsiveness, privilege, issue relation, and priority before the document review process even begins. The Predictive Analytics engine uses a combination of keywords, Boolean and concept searches to automatically categorize and prioritize collected documents. Predictive Coding is a computer-assisted workflow used to automatically code all documents related to a user, document, concept, or other variables. Axcelerate Review & Analysis is able to process content in multiple languages, including double-byte characters. Axcelerate On Demand provides the automated capabilities of Axcelerate Review & Analysis in a hosted solution. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 22

23 Additional solutions include: Decisiv Search is a high-end search engine that offers advanced search capabilities, including full text concept search (keyword, natural language, phrase and Boolean) and advanced search (author, document type, date range, or other similar metadata). The search results are automatically presented in context with other relevant data for better comprehension. It supports over 30 languages, and can work with over 400 document formats. The search engine is offered as a stand-alone solution to organizations and law firms, and it is available as OEM technology for integration into other vendors solutions. Decisiv Management automatically tags, categorizes and files -based information so it is available for collaboration across teams and securely stored for retention and deletion according to an organization s risk management requirements. Decisic Categorization automatically categorizes information based on its meaning and established rules created or learned. FUNCTIONALITY: 7 MARKET SHARE: 8 KEY STRENGTHS: Recommind offers a full spectrum of ediscovery capabilities, from data identification and collection to review and processing. Advanced search capabilities and categorization tools enable data search across a large number of repositories and document types. Multiple reviewers and legal teams can be accommodated to work on a single case. A self-learning engine (Predictiv Coding) speeds up data coding and processing. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 23

24 WEAKNESSES: Recommind s pricing scheme is more complex compared to many of its competitors. In order to assemble a complete suite, customers will need to integrate several different modules from Recommind increasing the total cost of the complete solution. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 24

25 SPECIALISTS STOREDIQ 4401 West Gate Blvd. Suite 300 Austin, TX In business since 2002, StoredIQ offers a comprehensive early case assessment solution, enabling organizations to manage, identify, collect, process, and review data on an on-going basis. StoredIQ ediscovery Manager 6.0 offers the following key capabilities: Analyze Anywhere enables analysis of data anywhere in the wild before the collection stage, without the need to copy and move it. By examining the data before it is collected, the legal department can ensure that only matter-relevant data is collected with precision, eliminating over- or under-collection. For more accurate data identification, both content of files and metadata are examined. This early data assessment enables organizations to gain an insight into potential data custodians, potential data volume that needs to be collected, and potential costs, so they can make a decision on whether they want to proceed with the case, or settle it before incurring any further expenses. Legal Hold enables organizations to automatically put data on hold to prevent its deletion/modification when it meets the established criteria. The data is put on hold and collected only once. On consequent passes, only new or modified data is placed on hold. Data Collection and Preservation once the pre-analysis is complete, the data is collected from a number of sources, including desktops, laptops, servers, applications, and other repositories. The data collection is happening on an on-going basis, however only the new or modified data is collected. The data collection process doesn t affect end users, and doesn t require installation of local agents. StoredIQ with ediscovery Manager is available as an appliance or virtual appliance. It includes a comprehensive, matter management dashboard to enable legal department with little IT Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 25

26 knowledge to work with data before and after collection. Multiple cases (lawsuits) can be managed simultaneously with a single solution. StoredIQ ediscovery Manager comes with 50 data sources out of the box. More connectors can be custom built to fit special needs of organizations. FUNCTIONALITY: 5 MARKET SHARE: 9 KEY STRENGTHS: StoredIQ offers a strong data identification and collection solution for early case assessment. Advanced pre-collection data analysis enables organizations to collect only relevant data on the first try. Sophisticated initial analysis can give a clear estimate of the costs involved in data processing, to help organizations decide whether they want to continue with the case or settle early. WEAKNESSES: No real post-collection data analysis and review capabilities. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 26

27 Stratify (Iron Mountain) 501 Ellis Street Mountain View, CA A subsidiary of Iron Mountain, Stratify offers ediscovery solutions on an outsourced, as well as in-house basis for organizations and law firms. Iron Mountain evantage is an appliance that helps with early case assessment for the initial stages of ediscovery. It offers such features as search (full-text, phrase, wildcard, proximity and Boolean), metadata search (domains, custodians, senders, etc.), preliminary filtering and analysis, as well as de-duplication of documents. evantage automatically finds and groups similar documents for easier review. It enables multiple reviewers to access the documents. evantage can be integrated with Stratify s hosted Legal Discovery Review solution for further analysis and review. Iron Mountain Legal Discovery OnPoint offers evantage capabilities for initial processing of documents as a hosted service. It enables multi-language search of over 300 file types and documents. The comprehensive search tools include full text, keyword, phrase, wildcard, proximity, and Boolean. It enables free early stage filtering of unlimited data volumes. The optional capabilities include complex language support, multi-team support, and automated workflow support. Iron Mountain Legal Discovery Review enables deeper analysis of content collected during the early case assessment stage. It comes with a workflow capability to accommodate multiple legal teams working on a single case. Connected Classify and Collect enables organizations to quickly locate, search, and retrieve relevant data located on users computers and laptops. FUNCTIONALITY: 4 MARKET SHARE: 8 Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 27

28 KEY STRENGTHS: Strong early case assessment capabilities that can be deployed as an appliance or hosted service. Free early stage filtering of unlimited data volumes. All solutions are able to work with over 300 types of files and documents. WEAKNESSES: Stratify is mostly marketed and sold to Iron Mountain customers, hence it has a smaller name recognition in comparison with some other ediscovery vendors in the same category. No strong post-collection data analysis and review capabilities are offered. Therefore the solution is mostly deployed by organizations rather than law firms. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 28

29 MATURE PLAYERS Symantec Stevens Creek Blvd Cupertino, CA A diversified Internet security company founded in 1982, Symantec is a provider of one of the most popular archiving solutions, Symantec Enterprise Vault. For ediscovery needs, it offers two solutions Enterprise Vault Compliance Accelerator (for organizations to use on an ongoing basis), and Enterprise Vault Discovery Accelerator (for processing specific cases for organizations and law firms). All Symantec s ediscovery solutions are designed to work with its archiving product, Symantec Enterprise Vault. Symantec Enterprise Vault automatically archives , Microsoft SharePoint, IM and File Share content, moving data from primary application servers into online vault stores. Symantec Enterprise Vault Discovery Accelerator enables early case assessment of data stored in Enterprise Vault, including s, as well as data collected from outside of the archive (personal computers, network, etc.) The data can be searched (the system is capable of working with over 500 file types, including metadata and attachments), deduplicated, placed on legal hold, coded, and produced, or exported to a third party solution for further review. The search capabilities include a number of criteria, including keyword, Boolean, end user, dates, and others. The searches can be scheduled to run automatically, collect all new or modified data, or when needed. Discovery Accelerator can accommodate multiple legal teams working on a case. Symantec Enterprise Vault Discovery Collector enables identification and collection of data from sources besides archiving, including personal computers, applications, storage systems and network servers. The collected data can be deduplicated and stored in Enterprise Vault, ready for further review when needed. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 29

30 Symantec Enterprise Vault Compliance Accelerator leverages Enterprise Vault archives to provide proactive and automated monitoring and surveillance of electronic communications. Customers can set up review processes to monitor employee communication across , IM, fax, Bloomberg and other message types based upon keywords, selected metadata, or via random sampling. FUNCTIONALITY: 5 MARKET SHARE: 2 KEY STRENGTHS: Symantec offers a wide range of ediscovery solutions, from products and services for internal compliance with daily monitoring, to solutions for data processing for individual legal cases. ediscovery solutions can process over 500 file types and in multiple languages. Multiple legal teams can be accommodated to work on a single case. Raw data can be identified and collected from multiple repositories. The solutions are very user-friendly and are easy to deploy and manage. WEAKNESSES: ediscovery capabilities are available only as add-ons to Symantec s own archive. For deeper ediscovery analytics beyond the initial data identification and collection, customers still have to deploy a high-end solution from other ediscovery vendors. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 30

31 EMC 175 South Street Hopkinton, MA EMC is a global provider of storage management software for enterprises. Its solutions are designed to archive, manage, and backup electronic data. In September 2009, EMC acquired Kazeon, a vendor of advanced ediscovery solutions. EMC SourceOne ediscovery is an early case assessment solution, offering a range of features, from content identification and collection, to data review and analysis. EMC SourceOne ediscovery (Kazeon) designed for proactive, continuous monitoring of enterprise content, offers three primary features: Intelligent Collection and Processing enables data collection from multiple sources, including laptops and desktops, file servers, servers, document management repositories, and USB drives. Authorized users can specify whether to collect all or select data (i.e. specific folders on user computers). To locate the necessary data, multiple search criteria can be used, including keyword, concept, metadata, types of folders, attachments, and other. All privileged documents can be identified and treated in accordance with the established rules. To collect the data, no agents are required to be installed on user computers or servers. After the collection is complete, the data is de-duplicated. Analysis and Review after the data is collected, authorized users can further search through, prioritize, and code the data. The review of documents can be done in their native, or single converted format. Legal Hold Management enables authorized users to define rules to automatically place data on hold (to prevent deletion and tampering), analyze and manage it while on hold, and release the hold once an investigation is complete. EMC SourceOne ediscovery integrates seamlessly with EMC s archiving solution, SourceOne Archive. It also has an out-of-the box connector for Symantec Enterprise Vault. In addition, custom connectors can be built for other systems as needed. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 31

32 EMC SourceOne ediscovery is available as an appliance or software solution. FUNCTIONALITY: 5 MARKET SHARE: 3 KEY STRENGTHS: Agentless, incremental data collection from multiple sources. Documents can be viewed in their native format, or converted to a common format. Based on the established parameters, the solution can automatically place data on legal hold to prevent tampering/deletion. Semaless integration with EMC SourceOne Archive, as well as Symantec s Enterprise Vault. WEAKNESSES: The solution is mostly designed for raw data identification and collection, and doesn t offer strong review/production capabilities. Limited number of connectors for popular repositories. Additional connectors can be custom built, but it would add to the total cost of the solution. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 32

33 Guidance Software 215 North Marengo Avenue, Suite 250 Pasadena, CA In business since 1997, Guidance Software offers a unified early case assessment ediscovery solution, enabling organizations to identify, collect, analyze and process data in-house quickly and efficiently, and with a clear understanding of the expenses involved. EnCase ediscovery is a comprehensive, in-house early case assessment solution that can be used on an on-going, or case-by-case basis. It offers the following key capabilities: Legal Hold, Pre-Collection Analytics, Collection and Preservation, Processing, Analysis and First-pass Review Legal Hold - allows users to systematically issue litigation holds and conduct online custodian interviews with customizable questions, which are easily monitored and enforced with full audit trails and reporting. Relevant data identification and analysis before the collection is initiated, all potentially relevant data can be quickly analyzed to gain an understanding of who the custodians are, how large the volume of data to be collected is, how long would it take to collect and process it, and what would be the potential expense of such collection. This early analysis helps organizations decide whether they want to proceed with the collection, or whether it is more practical to settle the matter. Data collection the relevant data can be collected from multiple sources, including laptops and desktops, files servers, encrypted drives, archives (Microsoft Exchange and Lotus Notes Domino), smart phones, and other sources. The data collected can include user data, spreadsheets, s, office documents, PSTs and NSFs. Before the full collection is initiated, EnCase allows organizations to collect a sample to make sure that their search and data identification criteria is correct, and if needed, to change it. All relevant data is automatically put on legal hold to prevent its deletion and/or tampering. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 33

34 Data processing and analysis EnCase enables authorized users to access data not only after the collection is complete, but also while it is in progress. This enables the legal department to start working on the case immediately, reducing the overall time and cost of the investigation. Analysis & First Pass Review enables authorized users to search through collected data using proximity searches, wildcards, and modifiable stemming. The First Pass Review enables tagging and linear review of individual documents, with search term hit-highlighting. FUNCTIONALITY: 5 MARKET SHARE: 5 KEY STRENGTHS: Guidance offers unified early case assessment solution with features ranging from identification/collection to review and analysis. Strong pre-collection capabilities enable organizations to make a decision on whether or not they want to proceed or settle before any major legal expenses are incurred. Before the actual collection the data can be sampled to refine/change search criteria to avoid collecting unnecessary data. The collected data can be accessed in real time, while the collection is still in process. WEAKNESSES: While the solution offers strong identification/collection capabilities, it doesn t offer post-collection processing and analysis capabilities. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 34

35 Anacomp Avenue of Science San Diego, CA Anacomp offers ediscovery solutions as services and on-premises products. Founded in 1968 as a computer services company, the basis for its current ediscovery offerings is the technology acquired from CaseLogistix in In addition to ediscovery solutions, Anacomp also provides extensive ediscovery consulting services to law firms. CaseLogistix offers electronic and paper document organization, review, analysis, reporting and production. CaseLogistix can work with a wide range of documents (over 150 types), including audio files and images. CaseLogistix enables reviewers to view and work with collected documents in their native format without conversion. The search results are automatically highlighted to show the words/phrases that triggered the selection of each document. The reviewed documents can be transferred to CDs and other media, enabling users to access them without using CaseLogistix. CaseLogistix is Unicode compliant, enabling reviewers to work with documents in many languages. All access to data is based on user roles (with the Active Directory sign-in feature). CaseLogistix is available as software or hosted services, and is typically custom-built for each client. Multiple legal teams can be accommodated via remote access. The templates can be saved and reused for other cases. Early Case Assessment is an add-on module to CaseLogistix that provides identification and preliminary analysis of the case data, enabling organizations to determine whether or not it is cost effective to proceed with the case, what their legal budget should be if they decide to proceed with the case, and how long the investigation might take. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 35

36 CaseLogistix can be deployed as an on-premises product, service, or a hybrid solution. FUNCTIONALITY: 4 MARKET SHARE: 4 KEY STRENGTHS: CaseLogistix offers a spectrum of services from early case assessment to production. Collected documents can be reviewed in their native format. Support for over 150 document types, including audio files and images. Remote access enables multiple legal teams to work on the same project. The solution is available as an in-house product, outsourced service, or a hybrid solution. WEAKNESSES: The systems are typically custom-built, making them relatively expensive. The solution is targeted almost exclusively at law firms. No major upgrades have been introduced over the past 12 months. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 36

37 THE RADICATI GROUP, INC. The Radicati Group, Inc. is a leading Market Research Firm specializing in emerging IT technologies. The company provides detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts, in all areas of: Security Instant Messaging Unified Communications Identity Management Web Technologies The company assists vendors to define their strategic product and business direction. It also assists corporate organizations in selecting the right products and technologies to support their business needs. Our market research and industry analysis takes a global perspective, providing clients with valuable information necessary to compete on a global basis. We are an international firm with clients throughout the US, Europe and the Pacific Rim. The Radicati Group, Inc. was founded in 1993, and is headquartered in Palo Alto, CA, with offices in London, UK. Consulting Services: The Radicati Group, Inc. provides the following Consulting Services: Whitepapers Strategic Business Planning Product Advice TCO/ROI Analysis Investment Advice Multi-Client Studies To learn more about our reports and services, please visit our website at Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 37

38 MARKET RESEARCH PUBLICATIONS The Radicati Group, Inc. develops in-depth market analysis studies covering market size, installed base, industry trends and competition. Current and upcoming publications include: Currently Released Publications: Title Released Price* ediscovery Market, Oct $3, Corporate IT Survey Messaging & Collaboration, Aug $3, Hosted Market, Aug $3, Archiving Market, July 2010 $3, Hosted Unified Communications Market, July 2010 $3, On-Premises Corporate UC Market, July 2010 $3, APAC Hosted Market, June 2010 $3, EMEA Hosted Market, June 2010 $3, IBM Lotus Notes/Domino Market Analysis, June 2010 $3, Security Market, May 2010 $3, Social Networking Market, May 2010 $3, Statistics Report, Apr $3, Microsoft SharePoint Market Analysis, Feb $3, Web Security Market, Feb $3, ediscovery and Data Loss Prevention Market, Dec $3, On-Premises & Collaboration Market, Dec $3, Instant Messaging Market, Dec $3, * Discounted by $500 if purchased by credit card. Upcoming Publications: Title To Be Released Price* Wireless and Collaboration Market, Oct $3, On-Premises and Collaboration Market, Dec $3, Data Loss Prevention Market, Dec $3, * Discounted by $500 if purchased by credit card. All Radicati Group reports are available online at Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 38

39 MANAGEMENT & EDITORIAL STAFF Masha Khmartseva Senior Analyst Masha has an extensive background in the Directory Services, Messaging and Identity Management markets. She authors a number of annual studies and is a contributor to the company s monthly newsletter that analyses leading technologies driving the Internet economy. She frequently speaks on topics related to anti-spam, anti-virus, archiving and directory services. Prior to joining the Radicati Group, Inc., Masha conducted market research for international companies in the U.S and Europe. Areas of research: Messaging ( Archiving, Security, Compliance and Policy Management) Unified Communications Identity Management Masha received a B.S. with honors in Marketing from Santa Clara University. Sara Radicati, PhD President & CEO Dr. Sara Radicati is a widely recognized industry consultant and analyst expert in Messaging and Collaboration, Directory and Metadirectory Services, PKI/Security, Unified Communications, Wireless and Internet applications. Sara was one of the leading designers of the X.500 standards for directory services, and has played an active role in numerous major international standards organizations. She is a past Director of the European Electronic Messaging Association (EEMA). Her company, The Radicati Group, Inc., is an international consulting and market research firm with offices in Palo Alto, USA, and London, UK. The company assists corporate clients, vendors and network operators on planning, deployment and business strategies in all areas of messaging, directory services, unified communications, wireless and Internet applications. The company also performs due-diligence and advises investment firms in identifying new opportunities. Dr. Radicati is a widely published author and speaks frequently at industry events worldwide. Prior to founding The Radicati Group, she held senior technical and business planning positions at Xerox, 3Com and Novell. Copyright November 2010, The Radicati Group, Inc. Reproduction Prohibited 39