Incident Management whatever the workplace
I want to protect my employees and my business Contents Welcome to Expolink 3 What is Report Exec and how does it work? 5 How can it help my business? 7 Our Software Solutions 9 The way we work 11 Get in touch 13 1 2
Welcome to Expolink Dramatically reducing the cost of fraud, theft and litigation to your business It s an unfortunate fact that we live in an ever more litigious society. As a result, today s businesses need to consider more effective ways of protecting themselves against the likelihood of litigation brought by disgruntled employees and/or the general public. Expolink have been running whistleblowing hotlines for clients since 1996 which have proven to be very popular and in some cases have uncovered incidents of fraud or theft that would have cost hundreds of thousands of pounds. Through much discussion with our clients, we discovered a common problem the solution to which could potentially save our clients more money and improve the performance of their businesses. Work Smart These days, businesses have to work smart to improve efficiency and gain a competitive edge, so any solution that can help to monitor performance or prevent potentially costly incidents from occurring, surely has to be a good thing? No win, no fee culture Incidents such as these have always been commonplace but thanks to a growing no-win, no-fee culture, they are becoming ever more costly to today s businesses. All too often it is lack of information about an incident occurring in the workplace that forces companies to settle out of court - bad for the budget and for PR. An innovative way to protect your business At Expolink we want to help our clients be more successful. So, following many business using dynamic management reports. Having such a system in place protects both the individual and the employer and ensures that organisations are seen to be doing all they can to meet ever more complicated compliance regulations. We have put together this brochure to illustrate how your company could benefit from Report Exec and hope that you will find it informative and insightful reading. We are constantly looking for ways to improve the service we provide for our clients so last year we decided to explore the possibility of supporting our existing corporate governance services with an online incident management system. Incidents can vary in their nature from, for example, an individual slipping on a wet floor, to theft or bullying or harassment. Whatever the nature of the incident, the common problem reported by many of our clients was that they had no way of accurately recording the details of these incidents for future an enlightening discussion, we decided to introduce an online incident management solution called Report Exec. Report Exec enables you to manage and track incident reports submitted by individuals, and monitor what is If you d like to speak to one of our advisors in person to find out more, just call 01249 661 604 or email incidentmanagement@expolink.co.uk. We look forward to hearing from you. David Crook Chairman and Founder reference. occurring in different areas of your Expolink Europe Ltd 3 4
What is Report Exec and how does it work? What is Report Exec? In a nutshell, Report Exec is a clever piece of software that allows you to create, share and protect detailed records of any type of incident occurring within your organisation. How does it work? When a member of staff reports an incident, a designated administrator will open a new case in Report Exec. He or she will then create a brief report detailing the exact circumstances of the case and what happened according to the person who reported it. This report or any other document attached to the new case can be accessed by whomever needs to review it the HR department for example, or in a more serious case perhaps the company lawyers. Designated administrators can easily give anybody access to a specific report for however long they deem necessary. Once a document is saved on Report Exec it cannot be tampered with the original document will remain in the state in which it entered the system. Authorised individuals will be able to add documents to the case if they feel it necessary but previously submitted documents will remain unadulterated, making the system failsafe when it comes to recording different accounts of the same incident - vital in cases where court proceedings are initiated. Report Exec is a cutting edge web-based solution that provides a sophisticated yet easy-to-use interface for data entry, reporting, investigative enquiries, and much more. With up to 24 different modules to choose from, it is fully customisable and can provide a solution for every budget. It s got a proven track record too; Report Exec has been trialled and developed extensively over the last 16 years, and is currently being used by over 1000 companies world-wide. 5 6
How can it help my business? How can it help my business? Prevention It s unfortunate that today s no-win, no-fee society has had the effect of encouraging people to take court action against organisations in the hope of gaining a quick buck. This is not only very costly to today s businesses but doesn t help those who may have a genuine claim either. Having an incident management system in place prevents many of these would-be cases from even getting to the court room. In the majority of cases, the fact that an organisation has an accurate and fair record of any incident occurring on their premises discourages would-be claimants from initiating court proceedings. Damage limitation In the event that court proceedings are initiated, having access to an accurate record of an incident can be tremendously advantageous. Over a relatively short period of time many documents can be added to a case to build a fair and rounded picture of an incident from several different points of view. Word and Excel documents can be added to a case as well as video footage or photographs. Just being able to show that you have taken every measure possible to ensure incidents are recorded accurately by having an incident management solution in place, can reflect very favourably on you in the eyes of a court. Ongoing management and improving performance Having an incident management system in place can help an organisation significantly reduce the amount of incident related risk they are exposed to. By being able to report and analyse the occurrence of incidents and why they happen, you can effectively manage the risk posed to your business, increasing your profit margins by reducing unnecessary cost to your business. 7 8
How can it help my business? Our Software Solutions As part of an on-going commitment to our clients and community we now offer a choice of solutions for our innovative Incident and Case Management Software. Whether choosing Report Exec Enterprise or SaaS, our solutions challenge the status quo by offering a fully configurable software platform without the costly development fees! Enterprise Software Solution Report Exec Enterprise is designed for larger organisations with an extremely disparate, international workforce of perhaps 2500+. Key requisites for Enterprise customers include adhering to international data protection laws and comprehensive data security. Enterprise offers fully customisable platforms designed specifically to meet the needs of your business. Hosted using our ISO27001certified platform we guarantee 100% access* by utilising a dedicated server environment to ensure industry-leading data security. * 100% access guarantee excludes essential maintenance and software patching schedule for security. All maintenance work is performed outside of UK working hours. Software as a Service (SaaS) Report Exec (SaaS) solution is for organisations that maintain a more modest, yet widespread operation and require a cost-effective software solution, without compromising security requisites. The software is hosted using Expolink s managed cloud environment, thus providing you with many of the benefits of Enterprise software without the long-term financial commitment. There are none of the costs associated with hardware procurement, software licenses or installation. Our system is 100% configurable and, unlike some other solutions where further development fees apply, it is easily modified whenever you need to make a change with no hidden upgrade 9 10 costs. Our SaaS software option is available from only a few hundred pounds per month on a rolling contract and tailored packages can be created for long term commitment with no fuss, no hassle and no development fees!
The way we work Consultation Proposal Implementation Ongoing consultation It s unlikely that any two businesses will Once we ve got a good idea of what Typically we ll suggest a range of We aim to provide our clients with the face exactly the same issues so there s you want to achieve, we ll put together modules that will help you to achieve most effective solution at all times so if no one-size-fits-all solution. We ll take a detailed proposal for you, outlining the goals outlined in our initial you d like us to, we ll undertake periodic the time to get to know your business which modules we feel would best consultation. Once we ve identified reviews of your incident management until we ve got a thorough serve your needs. Our proposal will be which modules would work best for you solution so that should a shift in understanding of what would make a designed to free up your time by and agreed a way forward, we ll circumstances necessitate a change, real difference. Our aim is to provide recommending a cost effective means implement the installation of Report action can be taken as early as possible. any company, regardless of their size or of managing your people related risk. Exec across your organisation with little budget, with a bespoke incident or no disruption to your business. management solution that will help them to achieve their individual business goals. 11 12
Get in touch Incident Management If you d like to talk to a member of our Case and Incident Management Team further about how we might be able to help your organisation, please contact us via any of the means below and we will be happy to help. Chris French, Sales Consultant t: 01249 661 604 t: 07702 955 162 e: chris.french@expolink.co.uk Rachael Southcott, Business and Project Support t: 01249 661 604 e: rachael.southcott@expolink.co.uk www.expolink.co.uk Expolink Europe Limited 1 Greenways Business Park Bellinger Close Chippenham SN15 1BN t: 01249 661 604 f: 01249 661 608 w: www.expolink.co.uk 13 12