TIM GOLES, PH.D. CURRICULUM VITAE

TIM GOLES, PH.D. CURRICULUM VITAE Assistant Professor Division of International Business & Technology Studies A. R. Sanchez, Jr. School of Business Texas A&M International University 5201 University Boulevard Laredo, Texas 78041 tgoles@tamiu.edu EDUCATION 2001 Doctor of Philosophy in Business Administration, University of Houston. Major - Management Information Systems 1999 Master of Business Administration, University of Houston 1979 Bachelor of Business Administration, University of Texas at Austin Major - Finance PUBLICATIONS Refereed Journal Articles "The Requisite Variety of Skills for IT Professionals," by Kevin P. Gallagher, Kate M. Kaiser, Judith C. Simon, Cynthia M. Beath, and Tim Goles. Communications of the ACM, Vol. 53, No. 6 (June 2010). A Conjoint Approach to Understanding IT Application Services Outsourcing, by Andrew Schwarz, Bandula Jayatilaka, Rudy Hirschheim, and Tim Goles. Journal of the Association for Information Systems, Vol. 10, no. 10, Oct. 2009, article 1. "Trust Violation in Electronic Commerce: Customer Concerns and Reactions," by Tim Goles, Sang Jun Lee, Srinivasan V. Rao, and John Warren. Journal of Computer Information Systems, Vol. 49, no. 4, Summer 2009, pp. 1-9. Information Technology Workforce Skills: The Software and Services Provider Perspective, by Tim Goles, Stephen Hawk, and Kate M. Kaiser. Information Systems Frontiers, Vol. 10, no. 2, 2008, pp. 179-194. Page 1 of 10 Goles vita - Jan 2011.doc

Softlifting: Exploring Determinants of Attitude, by Tim Goles, Bandula Jayatilaka, Beena George, Linda Parsons, Valerie Chambers, David Taylor, and Rebecca Brune. Journal of Business Ethics, Vol. 77, no. 4, Feb. 2008, pp. 481-499. Information Technology Workforce Skills: Does Size Matter? by Judith C. Simon, Kate M. Kaiser, Cynthia Beath, Tim Goles, and Kevin Gallagher. Information Systems Management, Vol. 24, no. 4, Fall 2007, pp. 345-359. Moral Intensity and Ethical Decision-Making: A Contextual Extension, by Tim Goles, Greg White, Nicole Beebe, Carlos Dorantes, and Barbara Hewitt. DATA BASE, Vol. 37, no's. 2 and 3 (Combined Issue), Summer/Fall 2006, pp. 86-95. IT Workforce Trends: Implications For IS Programs, by Thomas Abraham, Cynthia Beath, Christine Bullen, Kevin Gallagher, Tim Goles, Kate Kaiser, and Judith Simon. Communications of the Association for Information Systems (CAIS), Vol. 17, Article 50, June 2006, pp. 1147-1170. The Information Technology Workforce: Trends and Implications 2005-2008, by Phil Zwieg, Kate Kaiser, Cynthia Beath, Christine Bullen, Kevin Gallagher, Tim Goles, Joy Howland, Judy Simon, Pamela Abbott, Tom Abraham, Erran Carmel, Roberto Evaristo, Steve Hawk, Mary Lacity, Mike Gallivan, Seamas Kelly, John Mooney, C. Ranganathan, Joe Rottman, Terry Ryan, and Rick Wion, MIS Quarterly Executive, Vol. 5, No. 2, June 2006, pp. 47-54. Information Systems Outsourcing Relationship Factors: Detailed Conceptualization and Initial Evidence, by Tim Goles and Wynne Chin. DATA BASE, Vol. 36, No. 4, Fall 2005, pp.47-67. Dark Screen: An Exercise in Cyber Security, by Tim Goles, Gregory B. White, and Glenn Dietrich. MIS Quarterly Executive, Vol. 4, No. 2, June 2005, pp. 303-318. Information Systems Outsourcing: A Survey and Analysis of the Literature, by Jens Dribben, Tim Goles, Rudy Hirschheim, and Bandula Jayatilaka. DATA BASE, Vol. 35, No. 4, Fall 2004, pp. 6-102. Vendor Capabilities and Outsourcing Success: A Resource-Based View, by Tim Goles. WIRTSCHAFTSINFORMATIK. Vol. 45, No. 2, Spring 2003, pp. 199-206. Measuring Student Learning: An Empirical Solution With Implications For IS Education And Beyond, by David Taylor, Tim Goles, and Wynne Chin. e-service Journal, Vol. 1, No. 2, Winter 2002, pp. 41-52. The Dynamics of Alignment: Insights from a Punctuated Equilibrium Model, by Rajiv Sabherwal, Rudy Hirschheim, and Tim Goles. Organization Science, Vol. 12, No. 2, March-April 2001, pp. 179-197. Page 2 of 10 Goles vita - Jan 2011.doc

The Paradigm is Dead, The Paradigm is Dead... Long Live the Paradigm: The Legacy of Burrell and Morgan, by Tim Goles and Rudy Hirschheim. Omega, Vol. 28, No. 3, June 2000, pp. 249-268. Refereed Conference Proceedings Information Security Cultures of Four Professions: A Comparative Study, by Sriraman Ramachandran, Srinivasan V. Rao, and Tim Goles. Proceedings of the Forty-Fourth Annual Hawaii International Conference on System Sciences, January 4-7, 2011, Kauai, Hawaii. Information Security Cultures of Four Professions: A Comparative Study, by Sriraman Ramachandran, Srinivasan V. Rao, and Tim Goles. Proceedings of the Forty-First Annual Hawaii International Conference on System Sciences, January 7-10, 2008, Waikoloa, Big Island, Hawaii. Information Technology Workforce Capabilities: The Software and Services Provider Perspective, by Tim Goles, Steve Hawk, and Kate Kaiser. 3rd International Conference on Outsourcing of Information Systems, Heidelberg, Germany, May 29-30, 2007. Legal Perspectives on Distributed Denial of Service Attack Traceback: A Fresh Approach, by Tim Goles and Sandra G. Dykes. Proceedings of the 6 th Annual Security Conference, Las Vegas, NV, April 11-12, 2007, http://www.isy.vcu.edu/~gdhillon/secconf/secconf07/pdfs/31.pdf7. The Impact of Sourcing on the IT Workforce Pipeline, by Christine V. Bullen, Kate Kaiser, and Tim Goles. Proceedings of the 12th Americas Conference on Information Systems, August 2006, pp. 3213-3221. Ethical Decision-Making in an IT Context: The Roles of Personal Moral Philosophies and Moral Intensity, by Carlos Alberto Dorantes, Barbara Hewitt, and Tim Goles. Proceedings of the Thirty-Ninth Annual Hawaii International Conference on System Sciences, January 4-7, 2006, (10 pages). The Role of Exercises in Training the Nation s Cyber First-Responders, by Gregory B. White and Tim Goles, Proceedings of the 10th Americas Conference on Information Systems, August 2004, pp. 4521-4525..edu, Partner or Pariah: A New Paradigm for University/Community Partnerships in Cyber Security, by Gregory B. White and Tim Goles, 8th Colloquium for Information Systems Security Education, June, 2004, West Point, New York. Page 3 of 10 Goles vita - Jan 2011.doc

Cyber Security Exercises: Testing an Organization s Ability to Prevent, Detect, and Respond to Cyber Security Events, by Gregory B. White, Glenn Dietrich, and Tim Goles. Proceedings of thethirty-seventh Hawaii International Conference on Systems Sciences, Jan. 5-8, 2004, pp. 170-179. Relational Exchange Theory and IS Outsourcing: Developing a Scale to Measure Relationship Factors, by Tim Goles and Wynne W. Chin, Proceedings of the 2nd International Conference on Outsourcing of Information Systems, June 2001, Section 10. A View from the Entry Level: Student Perceptions of Critical Information Systems Job Attributes, by Tim Goles. Proceedings of the 2001 ACM SIGCPR, April 2001, pp. 57-64. Normative Perception of the Role of IS within the Organization: An Empirical Test of Measuring Student Learning, by David Taylor, Tim Goles, and Wynne Chin. Proceedings of the America s Conference on Information Systems, August 2000, pp. 1876-1882. Refereed Book Chapters Information Technology Workforce Skills: The Software and IT Services Provider Perspective, by Tim Goles, Stephen Hawk, and Kate M. Kaiser, in Information Systems Outsourcing: Enduring Themes, Global Challenges, and Process Opportunities Vol. 3, (Rudy Hirschheim, Armin Heinzl, and Jens Dibbern, eds.) Springer-Verlag: Berlin (2009), pp. 105-126. Capabilities for Information Systems Outsourcing Success: Insights from the Resource- Based View of the Firm, by Tim Goles, in Information Systems Outsourcing: Enduring Themes, Emergent Patterns, and Future Directions Volume 2, (Rudy Hirschheim, Armin Heinzl, and Jens Dibbern, eds.) Springer-Verlag: Berlin (2006), pp. 347-378. Relational Exchange Theory and IS Outsourcing: Developing a Scale to Measure Relationship Factors, by Tim Goles and Wynne W. Chin, in Information Systems Outsourcing: Enduring Themes, Emergent Patterns, and Future Directions, (Rudy Hirschheim, Armin Heinzl, and Jens Dibbern, eds.). Springer-Verlag: Berlin (2002), pp. 221-250. PROFESSIONAL BACKGROUND 2008 Present Assistant Professor, Division of International Business & Technology Studies Texas A&M International University Page 4 of 10 Goles vita - Jan 2011.doc

Laredo, Texas. 2001-2008 Assistant Professor, Information Systems and Technology Management Department University of Texas at San Antonio San Antonio, Texas 1994 2000 Teaching Assistant, Decision and Information Sciences Department Research Assistant, Information Systems Research Center University of Houston Houston, Texas 1975-1993 Varied experience in the information systems arena, including such diverse functions as outsourcing contract management, project management, the evaluation, development, and implementation of strategic and operational information systems, and IS auditing. Served as a senior officer of a $12 billion financial institution. Functioned as an internal consultant to executive management on the strategic and tactical impact of organizational growth, technological advances, and operational changes. Helped manage an information systems outsourcing contract with annual billings in excess of $40 million. Created and managed a Quality Assurance project management program for the company. This program established guidelines, reviewed cost-benefit analysis, monitored progress, and evaluated the implementation of major projects. Directed internal auditing activities in financial, MIS, and operational areas in a variety of environments. Supervised a pilot program that re-engineered business processes in the Audit Department. Managed recruiting and training programs for the department. As a member of the Board of Directors of a national information systems users group (National Trust Systems Association), directed various studies and programs relating to the evaluation of products and services provided nationwide by a major financial services provider. Conducted numerous seminars for the membership on such diverse topics as third party access and risks, end user computing, and regulatory compliance. 1972-1975 Page 5 of 10 Goles vita - Jan 2011.doc

Served in the U.S. Army. Honorably discharged. COURSES TAUGHT MIS 3310 Management Information Systems This is a required course for all BBA majors at Texas A&M International University. It explores both theoretical and applied aspects of business-oriented information systems, including economics, benefits, liabilities, ethics, and security. I have taught this course in both face-to-face and online settings. MIS 4390 Information Resource Management This is the capstone course in information systems. It provides an overview of the information systems management function, and emphasizes techniques and issues specific to the development, implementation, and operation of computer information systems. It also covers topics such as management of an information systems department, legal and societal issues, and the planning and management of computer acquisitions. MIS 5360 Management of Information Systems This graduate-level course at Texas A&M International University explores issues relating to the administration of management information systems, including planning and development; control and evaluation; organization and personnel. Societal and technological issues are also addressed from both a domestic and global managerial perspective. MGT 3310 Principles of Management and Organizational Behavior This is a required course for all BBA majors at Texas A&M International University. It is a study of managerial concepts, principles (planning, organizing, directing and controlling), and analysis of organizational behavior (needs, motivations, personality, leadership, group dynamics and communication). Various conceptual and practical approaches of management for creating a quality work life are included. IS 1403 Business Information Systems Fluency Page 6 of 10 Goles vita - Jan 2011.doc

This is a core course for all business majors at the University of Texas at San Antonio. It provides students a level of proficiency necessary to master the basic concepts and functions of the Microsoft Office productivity suite. It is an online course. IS 3003 - Principles of Information Systems for Management This is an upper-level core course in the BBA program at the University of Texas at San Antonio. It covers hardware, software, and network technologies, along with systems development activities. Issues related to project management, organizational controls, security, and globalization are also discussed. IS 5003 Introduction to Information Systems This is a graduate-level core course required of all University of Texas at San Antonio MBA students. It is a conceptual study of information systems in organizations, including the use of information systems for competitive advantage, project management, systems development life cycle, governance of the information systems function, information systems risk and security, and ethical issues in information systems. GBA 7013 Research Methods I This PhD-level seminar at the University of Texas at San Antonio is an introduction to the broad topic of research methods in the context of academic research in the business disciplines. The major objective is to lay a foundation that helps prepare the PhD student for a future role as a productive academician and researcher. DISC 4370 - Systems Analysis and Design This is a senior-level course at the University of Houston intended to provide students with a comprehensive understanding of the system development life cycle, help students understand the role of the systems analyst in today's business organization, and furnish students with the skills they need to successfully function as a systems analyst. DISC 6341 - Information Systems Assisted with this MBA-level core course at the University of Houston that provides a managerial perspective on the effective use of information systems for competitive advantage in organizations. SERVICE Academic Community Member of the Editorial Board, MISQ Executive, Dec. 2006 to present. Page 7 of 10 Goles vita - Jan 2011.doc

Member of the Special Interest Group on Pragmatist IS Research (SIGPrag), Oct. 2008 to present. Reviewer for MIS Quarterly, DATA BASE, Decision Sciences Journal, Journal of Information Technology, Journal of Information Technology Theory and Application, Journal of Strategic Information Systems, Communications of the ACM, and Information, Technology, & People. Reviewer for the 2009, 2006, 2005, 2002, 1999, and 1998 International Conference on Information Systems. Reviewer for the 2002 and 1999 Americas Conference on Information Systems. Texas A&M International University Member of the A. R. Sanchez, Jr. School of Business Curriculum and Academic Programs Committee from Sep. 2008 to present. Member of the A. R. Sanchez, Jr. School of Business Curriculum and Academic Programs Committee from Jan. 2010 to present. Member of the A. R. Sanchez, Jr. School of Business SACS/Assessment Committee from Sep. 2008 to present. Member of the ad hoc Division of International Business and Technology Studies Assistant Professor of Business Communications Search Committee from Sep. 2008 to May 2009. Member of the ad hoc Division of International Business and Technology Studies Chair Search Committee from Sep. 2009 to May 2010. University of Texas at San Antonio Member of the Faculty Grievance Committee from Sep. 2005 to May 2008. Member of the Faculty Senate from Sep. 2003 to May 2008. Member of the College of Business Technology Committee from June 2003 to May 2008. Member of the College of Business Development Committee for Post-Doctorate Program in Research Methods and Publication from June 2006 to March 2007, when it was disbanded. Page 8 of 10 Goles vita - Jan 2011.doc

Member of the Faculty Senate ad hoc Committee on Student Grading from March 2006 to September 2006, when it was disbanded. Information Systems Department representative on the Library Committee from June 2002 to June 2003. OTHER Presentations Internet Packet Traceback: Challenges and Responses. CIAS and ISSA Security Symposium 07 (sponsored by UTSA s Center for Infrastructure Assurance and Security and the Alamo chapter of the Information Systems Security Association), held at the Institute of Texan Cultures, UTSA, April 4, 2007. IT Workforce Skills and Trends: Implications for Industry and Academia. CIAS and ISSA Security Symposium 07 (sponsored by UTSA s Center for Infrastructure Assurance and Security and the Alamo Chapter of the Information Systems Security Association), held at the Institute of Texan Cultures, UTSA, April 4, 2007. Tragedy and Triumph: Case Study of a Freshly Minted PhD, Joint Ph.D. Workshop on Information Systems (Louisiana State University; University of Texas at San Antonio; University of Houston), held at E. J. Ourso College of Business Administration, LSU, February 10-11, 2005. Co-hosted a roundtable discussing Trust and Privacy in an Unwired World at the 3rd International Roundtable on Mobile Computing, March 11-12, 2004, in Austin, Texas. Dark Screen: An Exercise in Cyber Security, by Tim Goles, Gregory B. White, and Glenn Dietrich. Society for Information Management 9 th Annual Academic Workshop, Dec. 13, 2003, Seattle, WA (in conjunction with the International Conference for Information Systems 2003). Non-Refereed Publications Managing People in the Information Technology Organization, Contributing authors; Wynne Chin, Tim Goles, Rudy Hirschheim, Janna Porra, and Peter Todd. The University of Houston Information Systems Research Center White Paper, June 1998. Input Devices, by Dennis Adams and Tim Goles. In The Blackwell Encyclopedic Dictionary of Management Information Systems, edited by Gordon Davis (pp. 121-124). Blackwell Publishers, Ltd. Oxford. 1997. Intranets: The Next IS Solution? Edited by Rudy Hirschheim and Tim Goles. The University of Houston Information Systems Research Center White Paper, June 1997. Page 9 of 10 Goles vita - Jan 2011.doc

Reflections on Competitive Advantage: Exploring the Value Chain through Electronic Commerce, Edited by Dennis Adams and Tim Goles. The University of Houston Information Systems Research Center White Paper, June 1996. Selective Sourcing as an Information Systems Development Strategy: Some Lessons from the Field, Rudy Hirschheim, Dave Jenkins, Sam Ramanujan, and Tim Goles. The University of Houston Information Systems Research Center White Paper, June 1995. Honors Nominated for the International Conference on Information Systems (ICIS) ACM SIGMIS Doctoral Dissertation Award. This competition is restricted to outstanding doctoral dissertations from around the globe in the field of information systems that have been completed in the time period from July 1, 2001 to June 30, 2002. Awarded Best Student Paper at the 2001 ACM SIGCPR Conference, April 19-21, 2001, San Diego, California, USA. Selected to participate in the 1999 International Conference on Information Systems Doctoral Consortium. Participation in this four-day consortium is by invitation only, and is limited to twenty students from the U.S., and twenty international students. Student Achievements A student in my Spring 2010 MIS 4399 (Special Projects) course won First Place in his category at TAMIU s Lamar Bruni Vergara Academic Conference in April 2010. A group of students in my Spring 2010 MIS 4390 class won Second Place in their category at TAMIU s Lamar Bruni Vergara Academic Conference in April 2010. As part of a Spring 2009 TAMIU MIS 4390 class project, a group of my students won first place in a 2009 Association for Information Systems (AIS the premiere organization for IS academics) international competition that promotes the field of information technology. Another group of my students in the same class won First Place in their category at TAMIU s Lamar Bruni Vergara Academic Conference in April 2009. Page 10 of 10 Goles vita - Jan 2011.doc