Table of Contents Membership and Categories... 4 FlySmiLes Membership Categories... 4 FlySmiles Club - oneworld Membership Categories... 4 Signature on the Membership Cards... 4 All About Miles... 5 The Difference between FlySmiLes Miles and Tier Miles... 5 FlySmiLes Miles... 5 Tier Miles... 5 Earning FlySmiLes Miles... 6 FlySmiLes Miles by Class of Travel... 6 Permanent Membership... 6 Keeping track of Miles... 7 Missing Miles and retro credits... 7 Moving Up the Membership Tier... 7 Tier threshold for FlySmiLes... 8 FlySmiLes Top Tier Member Privileges... 9 Passengers Eligible for Lounge Access... 14 Lounge access eligibility requirements... 15 General Terms... 16 Child/Infant Lounge Access... 16 Silver Membership Privileges... 18 SriLankan Airlines Platinum co-branded credit cardholders... 18 Benefits for Baggage Bonus members... 19 FlySmiLes Baggage Bonus Tiers... 19 Baggage Bonus Route Network... 20 Other Benefits for FlySmiLes Club and FlySmiLes Members... 21 Purchasing FlySmiLes Redemption Miles... 21 Transfer of mileage... 21 Benefits for YoungSmiLes members... 22 Benefits at a glance... 22 World of Rewards... 23 SriLankan Flight Redemptions one way, return and upgrade Rewards... 23 2
Fly Anytime... 23 Rewards chart in SriLankan and Mihin Lanka... 24 SriLankan Airlines... 24 Mihin Lanka... 29 oneworld and Partner airlines... 30 Earning Miles Chart on SriLankan Airlines... 30 Reward Rules - Return/Oneway... 30 Reward Upgrades... 32 Terms and Conditions of FlySmiLes... 33 3
Membership and Categories The FlySmiLes Programme of SriLankan Airlines is designed to give loyal customers like you access to a world of exclusive benefits and privileges, so that your travel will be more rewarding and delightful. FlySmiLes Membership Categories FlySmiLes offers Categories of Membership - Blue, Silver, Classic, Gold and Platinum. Members who reach Classic status can opt for the Baggage Bonus Programme. FlySmiles Club - oneworld Membership Categories FlySmiles oneworld (top tier) membership categories are Platinum, Gold and Classic. The Baggage Bonus Programme has two Membership Categories - Baggage Plus and Baggage Premier. Young Smiles is designed for members between two to eighteen years and consists of only one tier category. Each Membership Category offers exclusive privileges. So the higher your Membership status, the more privileges you would be able to enjoy with Sri Lankan and oneworld Airlines. Signature on the Membership Cards Please sign in the signature box of the Membership Card before you use it. 4
All About Miles The FlySmiLes Programme has two types of miles; - FlySmiLes Miles : for earning Rewards. - Tier Miles : for progressing through Membership Categories The Difference between FlySmiLes Miles and Tier Miles FlySmiLes Miles FlySmiLes Miles are your Reward currency and are earned every time you fly with SriLankan, oneworld airlines, affiliates and FlySmiles partner airlines. Miles can also be earned whenever you spend with any of FlySmiLes non-airline affiliates, such as dining, shopping, banking, and communications partners. Eg:- BA Executive Club member can accrue miles on UL % miles that will be accrued by other airlines on UL and UL on other airlines will be different FlySmiles Miles will expire after a period of three years and every 30 th June and 31 st December. Tier Miles Tier Miles determining your tier status are earned every time you fly with SriLankan Airlines or any flight marketed or operated by any oneworld member airline. While your Redemption Miles can be redeemed for Rewards, Tier Miles help you to Progress through the membership tiers to Classic, Gold and Platinum. FFP members of oneworld airlines and affiliates can earn tier miles on any oneworld airline or affiliate. Eg:- BA Executive Club member can accrue Redemption miles and Tier miles on UL % miles that will be accrued by other airlines on UL and UL on other airlines will be different Tier miles are accumulated from the date of enrolment. Your tier status will be calculated for the past 12 months and will be valid for the next 12 months from the date the Tier change has been effected. Tier progression A member who earns 20,000 tier miles or 20 sectors in any consecutive 12 months period will be upgraded to the Classic Tier. For example, if you earn FlySmiles Classic status in June 2014, it be valid until July 2015. 5
A Classic member who earns 40,000 tier miles and 40 sectors within consecutive 12 months or less will be upgraded to the Gold Tier. A Gold member who earns 60,000 tier miles and 60 sectors within the past consecutive 12 months or less will be upgraded to the Platinum Tier and will be valid for the next 12 months Earning FlySmiLes Miles FlySmiLes Miles you earn will depend on the booking class and distance of your travel. Miles earned on booking will be as follows **Each airline will decide the % that they offer for each fare. FlySmiLes Miles by Class of Travel Class of Service / Fare Type Booking Subclass (RBD) FS on UL FS miles on UL % J 200% Business C,D 175% I 150% Y, B, P, H 125% Economy K, W, M, E, L, R, V, S, N, Q 100% O, G 50% Permanent Membership In order to obtain the permanent card a member should fly 02 sectors on Economy class or 01 sector on Business class on SriLankan. # A sector is any part of a flight for which a separate flight coupon has been issued. For instance, a direct flight from London to Colombo on SriLankan would be one sector, while a flight from London to Chennai via Colombo would be two sectors. 6
Keeping track of Miles As an active member, you will receive a quarterly statement recording all the Miles you have earned and redeemed, enabling you to see how close you are to maintaining your current status or ascending to a higher tier. You can also check your mileage balance from anywhere and at any time using www.flysmiles.com. All you need is your membership number and password. Missing Miles and retro credits Now you can retro claim all the Miles not credited on SriLankan flights or missing transactions by, simply sending your original boarding card and a copy of your ticket coupon or invoice from our partner organization to the FlySmiLes Service Centre within six months of the transaction. And always remember to keep a copy of the original documents for your reference. Please allow up to two weeks for credits to be updated in your account. Also you may send your request through our web site now. Moving Up the Membership Tier The following chart illustrates the tier miles and sectors required to qualify and maintain FlySmiLes Tier statuses. UL Tier Status oneworld Tier Qualification Renewal Platinum Emerald 60,000 Tier Miles or 60 sectors 55,000 Tier Miles or 55 sectors (Min 30K miles/ 30sectors on UL) (Min 28K miles/ 28 sectors on UL) Gold Sapphire 40,000 Tier Miles or 40 sectors 35,000 Tier Miles or 35 sectors (Min 20Kmiles/ 20 sectors on UL) (Min 18KMmiles/ 18 sectors on UL) Classic Silver Ruby n/a 20,000 Tier Miles or 20 sectors 15,000 Tier Miles or 15 sectors (minimum 1 sector on UL) (minimum 1 sector on UL) SriLankan Airlines Platinum co-branded card holders Baggage Premier n/a 60,000 Tier Miles or 60 sectors 55,000 Tier Miles or 55 sectors (all to be earned on UL) (all to be earned on UL) 7
Baggage Plus n/a 20,000 Tier Miles or 20 sectors 20,000 Tier Miles or 20 sectors (all to be earned on UL) (all to be earned on UL) Blue n/a No requirement No requirement YoungSmiLes n/a No requirement No requirement Tier threshold for FlySmiLes A Member s tier status will be valid for 12 months and the card will be valid for 13 months. The tier will be reviewed at the 12 th month which the card will be valid for one more extra month. If the member has fulfilled the retention criteria he will be permitted to continue in the same tier for an additional 13 months. If he falls short, the tier will be downgraded to the next level. If he has earned the required miles for the next tier the tier status will be upgraded for another 13 months. 8
FlySmiLes Top Tier Member Privileges Welcome to a world of benefits and rewards with FlySmiLes and SriLankan Airlines. New Tier Level Benefits Platinum Gold Classic Redeem FlySmiLes Miles for * Free Travel Awards 1 * On-board Shopping 2 * Excess baggage allowances 3 At Airport : Check in Business Class counter - Sri Lanka 4 Business Class/oneworld counter - network 5 FlySmiLes/oneworld counter - Sri Lanka 6 Complimentary Lounge Access 7 Member + 1 guest Member + 1 guest Priority preferred seating 8 Priority airport standby 9 Priority Boarding 10 Transfer Support 11 Baggage Handling Priority baggage handling 12 Personalized Baggage Tags 13 Complimentary excess luggage allowance 14 20kgs 15 kgs 05 kgs Piece Policy for travel to/from Area 1 15 3 2 2 (BC/EY services) (BC/EY services) Guaranteed seat in Economy Class 16 Up to 48 hrs Up to 72 hrs (BC/EY services) Priority on waitlist 17 Overdraft Facility 18 5000 miles 3000 miles Tier Bonus 19 25% 15% Dedicated Contact Center 20 Disruption notification - before departure On board Assistance 9
Top tier recognition Transfer Assistance On arrival Assistance You can redeem your FlySmiLes Miles which you have earned on Sri Lankan, oneworld Airlines and its affiliates and FlySmiles Partner Airlines, for Reward tickets and Reward upgrades.(t & C applies) FlySmiLes will enable its top tier frequent flyer members and oneworld top tier members to enjoy a consistent set of recognition benefits on all UL and oneworld flights as per the defined eligibility. 1 Free Travel Awards Applicable for Economy Class and Business Class awards for FlySmiLes members and nominees 2 On board shopping Redeem FlySmiLes miles for duty free vouchers for purchases onboard SriLankan Airlines 3 Excess baggage Allowance Redeem a minimum of 10kg extra baggage on SriLankan Airlines flights. Miles required for extra baggage will depend on destination of travel.. At Airport Check-in 4 Business class counter - Sri Lanka Priority check in at SriLankan Airlines Business class counter 5 Business class counter network Priority check in at SriLankan Airlines Business class counters worldwide. 6 FlySmiLes/oneworld Counter Sri Lanka Priority check in at FlySmiLes/oneworld check in counter in Sri Lanka 10
7 Complimentary lounge Access FlySmiLes members and 1 guest will receive complimentary Business class lounge access regardless of class of travel when travelling on a flight both marketed and operated by oneworld member airline or affiliate. FlySmiLes Silver members will be entitled to use the Palm Strip Lounge when travelling on a SriLankan Airlines flight. 8 Priority preferred seating Preferred seating is offered at the time of reservation on SriLankan Airlines. This service can be availed at any SriLankan Airlines ticket office, FlySmiLes Service Centre or via the SriLankan Airlines website 9 Priority Airport standby Priority on waitlist will be extended to member on fully booked flights as per the SriLankan Airlines passenger acceptance policy. 10 Priority Boarding FlySmiles Platinum and Gold members will be provided with priority boarding or will be invited to board at their leisure on all SriLankan Airlines flights or when travelling on flights marketed and operated by a oneworld member airline of affiliate. 11 Transfer Support Transfer assistance will be provided for flights into Category A airports on all flights in excess of 5 hours (when travelling on flights marketed and operated by a oneworld member airline of affiliate. Baggage handling 14 Complimentary excess luggage allowances FlySmiLes Platinum and oneworld Emerald members will be entitled to an additional 20kgs or 1 piece weighing up to 23kgs ( where piece concept is applicable) when traveling on flights marketed and operated by a oneworld member airlines or affiliate. FlySmiLes Gold and oneworld Sapphire members will be entitled to an additional 15kgs or 1 piece weighing up to 23kgs ( where piece concept is applicable) when traveling on flights marketed and operated by a oneworld member airlines or affiliate. FlySmiLes Silver and classic members will be entitled to complimentary excess luggage allowances specified, ONLY on flights operated by SriLankan Airlines 11
15 Piece policy for travel to/from Area 1 FlySmiLes Club Platinum and oneworld Emerald members will be entitled to an additional 20kgs on any UL or oneworld member airline flight and to 3 pieces of baggage for travel to / from Area 1.(South and North America) 16 Guaranteed seat in economy class A guaranteed seat in Economy class will be provided (in applicable RBD) on fully booked flights, anytime up to 48 hrs prior to departure for a Platinum member, and 72 hrs prior to departure of the flight for a Gold members. This is only valid for flights on SriLankan Airlines. 17 Priority on wait listing Your FlySmiLes membership gives you priority on the waitlist of fully booked flights. 18 Over draft facility Platinum, Gold and Silver members redeeming miles for tickets and upgrades who shortfall of the required miles will be permitted an overdraft facility of 5000 and 3000 miles respectively. Miles earned subsequently by the member will be set off the overdrawn amount. 19 Tier Bonus FlySmiLes Gold members can earn an additional 15% FlySmiLes Miles as tier bonus, and FlySmiLes Platinum Members an additional 25% as bonus on flights marketed and operated by SriLankan Airlines, which are eligible for earning FlySmiLes Miles. 20 Dedicated contact center To facilitate your enquiries from around the globe please contact our FlySmiLes Service Centre on + 94 (0) 19733 3333 or email flysmiles@srilankan.com Disruption notification before departure When a flight disruption occurs, top tier members as defined in the order of priority for customer handling will be used to notify the flight disruption. On board Assistance In flight Announcements Welcome aboard & Farewell announcements will be placed on UL flights, advising that operating flight is a Member of the oneworld Alliance and welcoming FlySmiLes and oneworld Emerald and Sapphire members 12
Top tier recognition Flight Attendants will provide oneworld top tier recognition to Emerald, Sapphire and Ruby Interline customers Transfer Assistance Personal briefing to Emerald, Sapphire and Ruby members who are connecting on to another o WL flight and who are seated in Business class cabin and wherever possible Emerald members seated in Economy cabin. On arrival assistance Customer Service staff meeting the disembarking customers in excess of 5 hour connections will provide transferring oneworld customers with information to assist with their transfer, and other oneworld queries as required. Date Change Penalty Date change penalty applies as per below chart 13
*Date Change policy is applicable for change of date and of flight. Lounge Facility Passengers Eligible for Lounge Access SriLankan Airlines / oneworld or Interline First / Business class passenger travelling on SriLankan Airlines flight oneworld First /Business class passenger travelling on any other oneworld flight FlySmiLes Platinum member + Guest travelling on a SriLankan Airlines flight oneworld Emerald member + Guest travelling on a SriLankan Airlines / any other oneworld flight FlySmiLes Gold member + Guest travelling on a SriLankan Airlines flight oneworld Sapphire member + Guest travelling on a SriLankan Airlines / any other oneworld flight oneworld First class passenger travelling on a oneworld international long haul flight*, connecting to or from a oneworld international short haul or domestic flight (facilitate lounge access at all departure points) 14
oneworld First class passengers Guest travelling on a oneworld international long haul flight*, connecting to or from a oneworld international short haul or domestic flight (facilitate lounge access at all departure points) oneworld Business class passenger travelling on a oneworld international long haul flight*, connecting to or from a oneworld international short haul or domestic flight (at all departure points) FlySmiles Silver members travelling on a SriLankan Airlines flight FlySmiLes Baggage Bonus members travelling on a SriLankan Airlines flight. YoungSmiLes travelling on Economy class, will not be entitled to lounge privileges unless travelling as guest of eligible FlySmiLes/oneworld Adult. Long Haul London, Paris, Frankfurt, Rome, Moscow, Tokyo, Beijing, Shanghai, Canton, Jeddah, Medium Long Haul Abu Dhabi, Dubai, Doha, Muscat, Kuwait, Dammam, Riyadh, Medium Haul Karachi, Mumbai, New Delhi, Singapore, Kuala Lumpur, Bangkok, Hong Kong, Kunming Short Haul Male, Chennai, Trichy, Trivandrum, Mumbai, Bangalore, Kochi Note: * A oneworld international long-haul flight is defined as an international flight on any oneworld carrier with a scheduled flight time greater than 5 hours in duration. (A valid ticket, boarding card for the onward or previous long-haul international flight must be shown for lounge access) Lounge access rules applicable to First/Business class travel on the international long-haul flight apply regardless of the ticketed class of travel on the international short haul or domestic flight. Lounge access eligibility requirements 1. SriLankan Airlines Business Class passengers or any oneworld Airline First/Business Class passenger holding a oneworld Airline document, travelling on a Long Haul and Medium Long Haul sector will be entitled to Serendib Lounge. 2. SriLankan Airlines Business Class passengers or any oneworld Airline First/Business Class passenger holding a oneworld Airline document, travelling on a Medium Haul and Short Haul sector will be entitled to Serendiva Lounge. 3. FlySmiLes Platinum Members or oneworld Emerald Member Adult or Child with Guest travelling in Business or Economy class will be entitled to Serendib Lounge. 4. FlySmiLes Gold Member or oneworld Sapphire Member, Adult or Child with Guest travelling in Business Class on a Long Haul or a Medium Long Haul sector will be entitled to Serendib Lounge. 5. FlySmiLes Gold Member or oneworld Sapphire Member, Adult or Child with Guest travelling in Business Class, Medium Haul or Short Haul or travelling in Economy class will be entitled to Serendiva Lounge. 6. FlySmiLes Classic Member or oneworld Ruby Member, Adult or Child with Guest travelling in Business Class on a Long Haul or a Medium Long Haul sector will be entitled to Serendib Lounge. 15
7. FlySmiLes Classic Member or oneworld Ruby Member, Adult or Child with Guest travelling in Business Class, Medium Haul or Short Haul sector will be entitled to Serendiva Lounge. 8. FlySmiLes Silver Member travelling in Business Class on a Long Haul or a Medium Long Haul sector will be entitled to Serendib Lounge. 9. FlySmiLes Silver Member travelling in Business Class on a Medium Haul or a Short Haul sector will be entitled to Serendiva Lounge. 10. FlySmiLes Silver Member travelling in Economy Class will be entitled to Palmstrip Lounge. 11. FlySmiLes Baggage Premier Member travelling in Business Class on a Long Haul or a Medium Long Haul sector will be entitled to Serendib Lounge. 12. FlySmiLes Baggage Premier Member travelling in Business Class on a Medium Haul or a Short Haul sector will be entitled to Serendiva Lounge. 13. YoungSmiLes member travelling in Business class will be entitled to lounge access based on eligibility as outlined above. General Terms Access will be granted on the day of travel (or before 6 a.m the following day) at the airport from which the oneworld flight on which the eligible customer is travelling departs. The oneworld flight is a flight both marketed and operated by a oneworld member airline or affiliated carriers. All oneworld Emerald and Sapphire members, and eligible First class customers, are entitled to be accompanied by one guest. Guests must be accompanied by the eligible member and must be travelling on a oneworld flight, although it does not have to be the same flight as the eligible member. Eligible FFP top tier members / oneworld passengers must show a valid ticket, boarding card or FFP membership card for a departure on that day on UL or any other oneworld flight for lounge access. Check-in and boarding pass issuance to oneworld customers will be facilitated at the lounge (in CMB) if required. All oneworld passengers who are upgraded to Business class will be provided with lounge access. Customers travelling in a premium cabin (First / Business class) on a oneworld International long haul flight, connecting to/from a oneworld International short haul or domestic flight, shall be eligible for lounge access at all departure points. Child/Infant Lounge Access Child Age 2 11 Travelling as an eligible customer for Lounge access Eligible only when travelling with an accompanying adult. If the adult is not eligible for lounge, the child can count the adult as the guest. Travelling with an eligible adult for Lounge access Eligible, but must be counted as the guest of the adult who is eligible for lounge. Age 12-17 (12-19 in Japan) Travelling as an eligible customer for Lounge access Eligible without an accompanying adult, as long as permitted by local licensing laws. Travelling with an eligible adult for Lounge access Eligible, but must be counted as the guest of the adult who is eligible for lounge. 16
Note If both child and adult are eligible, both are permitted an accompanying guest. Children traveling in Business Class are not entitled to a Guest & may be denied access. Infants (under 02 yrs.) are permitted access with the eligible oneworld customer and will not be registered as a Guest 17
Silver Membership Privileges SriLankan Airlines Platinum co-branded credit cardholders Silver Privileges The FlySmiLes Silver membership is for SriLankan Airlines Platinum co-branded Credit card holders who don t qualify for FlySmiLes Gold or Classic status. This is dependent on previous travel activity on SriLankan Airlines. Once the Silver members accrue the relevant tier mileage with SriLankan and oneworld airlines, their membership will be upgraded to Classic or Gold status, entitling them for oneworld benefits across the oneworld network. The benefits outlined as below will be for any travel on SriLankan Airlines. Benefit Priority check in at dedicated FlySmiLes/oneworld Counter Preferential Seating Silver Excess Baggage Allowance on SriLankan Airlines * Personalized Baggage Tags Lounge facility in Colombo for members travelling in UL/MJ * 12kgs **Refer lounge policy. Priority check in at dedicated FlySmiLes/oneworld Counter Priority check in at FlySmiLes/oneworld check in counter in SriLanka Priority preferred seating Preferred seating is offered at the time of reservation on SriLankan Airlines. This service can be availed at any SriLankan Airlines ticket office, FlySmiLes Service Centre or via the SriLankan Airlines website Excess Baggage Allowance on SriLankan Airlines FlySmiLes Silver members will be entitled to complimentary excess luggage allowances specified ONLY on flights operated by SriLankan Airlines * For safety reasons, seats alongside the emergency exit can only be assigned at the airport and preference for bulkhead seats will be given to passengers with infants. Seating allocations may be subject to change if passengers are allocated special service seats that are reserved for infants, wheelchair passengers or due to a change in aircraft. ** Travelling to IATA area 1 where piece concept applies the excess baggage of 12kgs will not be applicable 18
Benefits for Baggage Bonus members Now anyone can enroll into the Baggage Bonus programme at date of join, and will not be required to attain Silver status to qualify as previously required. In addition, progression from Baggage Blue to Baggage Plus and Premier membership on SriLankan Airlines is now easier than before. Baggage Plus tier now requires only 20,000 miles or 20 sectors and only 60,000 miles or 60 sectors for Baggage Premier Membership. FlySmiLes Baggage Bonus Tiers FlySmiLes Baggage Bonus offers two Tiers of membership; Baggage Plus Baggage Premier Each tier offers exclusive privileges, so the higher your membership status, the more privileges you can enjoy. This membership is open for those 18 years and above and benefits are valid every time you fly on the Baggage Bonus network. Should you qualify for FlySmiLes Baggage Bonus, here s what you will enjoy when travelling with SriLankan Airlines. Additional Free Baggage Allowance: FlySmiLes Baggage Premier, Baggage Plus members will be offered additional free baggage allowance of 25 kg and 15kg respectively over and above the commercial baggage allowance of 30 Kg in Economy class service of SriLankan Airlines and Mihin Lanka. Ability to redeem FlySmiLes Miles for excess baggage. Facility to redeem FlySmiLes Miles for Economy class tickets. Ability to nominate anyone for redemption ticket award FlySmiLes miles on SriLankan Airlines, Mihin Lanka flights and other non-air service partners. Baggage premier members now can earn 15% tier bonus extra when you fly on SriLankan airlines A member who opts to join the FlySmiLes Baggage Bonus Programme shall forthwith relinquish the following benefits and the right to revert to the Silver or Gold tier status. Lounge access Business Class check-in when travelling on Economy Class Business Class redemption tickets Business Class redemption upgrade Priority baggage delivery 19
Rewards tickets on oneworld airlines and its affiliates Baggage Bonus Route Network Notes: South India & MLE North India Pakistan Far East United Arab Emirates Chaina Maldives Chennai, Trivandrum, Trichy, Bangalore Bombay, Delhi Karachi Bangkok, Singapore, Hong Kong, Kuala Lumpur Dubai, Abu Dhabi Beijing, Shanghai, Canton Male 20
Other Benefits for FlySmiLes Club and FlySmiLes Members Purchasing FlySmiLes Redemption Miles If you haven't earned quite enough Miles for the Reward you want, you can purchase them through our FlySmiLes Service Centre. It costs just US 2.5 cents per Mile with a minimum purchase of 2,000 Miles. This mileage can be purchased for redemptions for flight activity only. Miles purchased will be valid for 3 hours. Miles are non-refundable and must be purchased at least 48 hours before your booking. Please note that tier miles cannot be purchased. Quantity Amount (US $) 2,000 FlySmiLes Miles 50 5,000 FlySmiLes Miles 125 10,000 FlySmiLes Miles 250 Transfer of mileage Miles may be transferred to any member at any time with an applicable fee. Transferred miles will be valid for 72 hrs. only. A minimum of 1000 miles can be transferred and the member who is transferring miles will have to retain a balance of 2000 miles in the account. Any amount of miles can be transferred /received by any member The cost of mileage transfer will be as follows. Quantity Amount (US $) 1,000 25,000 FlySmiLes Miles 25 25,001 40,000 FlySmiLes Miles 25 40,001 60,000 FlySmiles Miles 25 21
Benefits for YoungSmiLes members The programme with the most fun you can have in the Sky! If you are between the age of 2 and 18, join Young SmiLes programme to experience a world of travel, filled with fun and excitement for the young adventurous frequent flyers. As a Young Smiles member you will earn miles as per the class of travel with Sri Lankan and Mihin Lanka and with our FlySmiLes non-air partners. Miles earned can be redeemed for flights and upgrades on SriLankan and Mihin Lanka. Young SmiLes members who reach their 18 th Birthday will automatically qualify for the FlySmiLes Classic tier and will be entitled to all the oneworld Ruby tier benefits on oneworld member airlines and as well as all the benefits entitled on SriLankan Airlines services. **For legal requirements a parent or a guardian must complete, sign and return the application form to the FlySmiles Service Centre or scan and send the application to youngsmiles@srilankan.com Benefits at a glance Redeem miles for tickets, upgrades, excess baggage and duty free onboard Earn miles for when travelling or patronizing FlySmiLes partners. Dedicated Contact Centre Transfer of Miles Purchase of Miles Priority check in at dedicated FlySmiLes/oneworld Counter Special discounts with select partners in Sri Lanka *visit the FlySmiLes partner pages to view the partners and discounts entitled. 22
World of Rewards FlySmiLes members can redeem miles on UL flights, oneworld partner airline flights and on FlySmiles non air partners by contacting your local SriLankan Airlines reservation/ticketing offices, FlySmiLes Service Centre and any oneworld carrier FFP Centre. FFP members of oneworld airlines and affiliates can redeem miles on any oneworld airline or affiliate. Eg:- BA Executive Club member can redeem miles on UL Redemption levels will differ from Airline to airline. You can also visit our website where you can view a selection of the Rewards available directly on Sri Lankan Airlines and all oneworld airlines. SriLankan Flight Redemptions one way, return and upgrade Rewards With free Reward flights starting from just 7,000 FlySmiLes Miles, you can fly on the SriLankan network on any one way redemption and with 12,000 miles a return ticket. You can also use your Miles for Upgrades from Economy to Business Class from just 6,000 Redemption Miles onwards. Infant rewards are available for 10% of the adult redemption level and are applicable to Reward flights and Upgrades only. Fly Anytime SriLankan has no blackout dates, so you can redeem Miles for flights on almost any day of the year. As the demand for Reward seats may exceed the availability particularly on popular routes and at certain times of the year, we recommend you to plan your trip well ahead to avoid disappointment. Alternately you can select a different class of travel by redeeming more miles or request for a different date. 23
Rewards chart in SriLankan and Mihin Lanka SriLankan Airlines Zone Destination 01 Sri Lanka Colombo, Mattala 02 South Asian Sub-Continent 1 Chennai, Cochin, Bangalore, Tiruchirapally, Trivandrum 03 South Asian Sub-Continent 2 Bombay, Delhi, Karachi 04 Europe London, Frankfurt, Paris, Rome, Moscow 05 Far East Bangkok, Singapore, Kuala Lumpur, Hong Kong, 06 Japan Tokyo 07 Middle East 1 Dubai, Abu Dhabi, Muscat, Doha, Kuwait 08 Middle East 2 Riyadh, Jeddah, Dammam 09 Maldives Male 10 China Beijing, Shanghai, Canton, Kunming From Sri Lanka (Zone 01) From To Proposed Redemption Colombo oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) South India 7000 12000 24000 6000 North India 20000 35000 70000 17500 Europe 42500 75000 150000 37500 Far East 27500 45000 90000 22500 China 30000 50000 100000 25000 Japan 47500 85000 170000 42500 ME 1 25000 40000 80000 20000 ME 2 27500 45000 90000 22500 Male 12500 15000 30000 7500 24
From South Asian Sub-Continent 1 (Zone 2) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) South India Colombo 7000 12000 24000 6000 South India * * * * North India * * * * Europe 45000 80000 160000 40000 Far East 30000 50000 100000 25000 China 35000 55000 110000 27500 Japan 50000 90000 180000 45000 ME 1 30000 50000 100000 25000 ME 2 35000 55000 110000 27500 Male 15000 25000 50000 12500 From South Asian Sub-Continent 2 (Zone 3) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) North India Colombo 20000 35000 70000 17500 South India * * * * Europe 47500 85000 170000 42500 Far East 40000 70000 140000 35000 China 42500 75000 150000 37500 Japan 52500 95000 190000 47500 ME 1 35000 55000 110000 27500 ME 2 37500 65000 130000 32500 Male 25000 40000 80000 20000 25
From Europe (Zone04) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) Europe Colombo 42500 75000 150000 37500 South India 45000 80000 160000 40000 North India 47500 85000 170000 42500 Far East 55000 100,000 200000 50000 China 60000 110000 220000 55000 Japan 65000 125000 250000 62500 ME 1 50000 90000 180000 45000 ME 2 52500 95000 190000 47500 Male 45000 80000 160000 40000 Moscow Dubai 26000 42000 84000 21000 From Far East (Zone 05) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) Far East Colombo 27500 45000 90000 22500 South India 30000 50000 100000 25000 North India 40000 70000 140000 35000 Europe 55000 100000 200000 50000 China Japan ME 1 42500 75000 150000 37500 ME 2 45000 80000 160000 40000 Male 30000 50000 100000 25000 Bangkok China 20000 30000 60000 15000 Hong kong 15000 25000 50000 12500 26
From Japan (Zone 06) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) Japan Colombo 47500 85000 170000 42500 South India 50000 90000 180000 45000 North India 52500 95000 190000 47500 Europe 65000 125000 250000 62500 Far East China ME 1 55000 100000 200000 50000 ME 2 57500 105000 210000 52500 Male 50000 90000 180000 45000 From Middle East 1 (Zone 07) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) ME 1 Colombo 25000 40000 80000 20000 South India 30000 50000 100000 25000 North India 35000 55000 110000 27500 Europe 50000 90000 180000 45000 Far East 42500 75000 150000 37500 China 45000 80000 160000 40000 Japan 55000 100000 200000 50000 ME 2 * * * * Male 30000 50000 100000 25000 Moscow Dubai 27500 45000 90000 22500 27
From Middle East 2 (Zone 08) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) ME 2 Colombo 27500 45000 90000 22500 South India 35000 55000 110000 27500 North India 37500 65000 130000 32500 Europe 52500 95000 190000 47500 Far East 45000 80000 160000 40000 China 47500 85000 170000 42500 Japan 57500 105000 210000 52500 ME 1 * * * * Male 35000 55000 110000 27500 From Maldives (Zone 09) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) Maldives Colombo 12500 15000 30000 7500 South India 15000 25000 50000 12500 North India 25000 40000 80000 20000 Europe 45000 80000 160000 40000 Far East 30000 50000 100000 25000 China 35000 55000 110000 27500 Japan 50000 90000 180000 45000 ME 1 30000 50000 100000 25000 ME 2 35000 55000 110000 27500 28
From China (Zone 10) From To Proposed Redemption oneway Economy Economy Class (Return) Business Class Return Upgrade (oneway) China Colombo 30000 50000 100000 25000 South India 35000 55000 110000 27500 North India 42500 75000 150000 37500 Europe 60000 110000 220000 55000 Far East Japan ME 1 45000 80000 160000 40000 ME 2 47500 85000 170000 42500 Male 35000 55000 110000 27500 Bangkok 20000 30000 60000 15000 Mihin Lanka From To Proposed Redemption oneway Economy Economy (Return) Business Class Return Colombo Baharain 25000 40000 80000 Dhaka 25000 35000 70000 Gaya 25000 35000 70000 Jakartha 27500 45000 90000 Madurai 7000 12000 24000 Medan 27500 45000 90000 Seychelles 25000 40000 80000 Sharjah 25000 40000 80000 Varanasi 25000 35000 70000 29
oneworld and Partner airlines Please refer oneworld and partner airlines redemption miles chart on www.flysmiles.com Earning Miles Chart on SriLankan Airlines Please refer mileage calculator on www.flysmiles.com Reward Rules - Return/Oneway 1. Reward Flights can be taken as a return or one way trip on Sri Lankan, oneworld member airlines affiliates and FlySmiLes Partner airlines 2. All Rewards shown in the Reward charts are for Adults and children and use the most direct routing to a destination via Colombo. Any other routing will require combining two or more Rewards in order to fulfill redemption request. 3. You are allowed a total of one stop-over on any return trip, plus point of turn around within the same Zone. Please check at time of booking. 4. Return tickets can be issued on any oneworld Airlines and its affiliates. 5. A separate reward chart will be applicable for oneworld airlines and its affiliates 6. Reward tickets can be utilized to travel to a particular city and return from another, provided the cities are within the same zone 7. Reward ticket coupons cannot be used out of sequence. 8. A reward may be given to anyone you nominate with the applicable fee. 9. When request a Reward, you will be required to c a Reward Nomination Form and supply a copy of your passport. 10. Reward flights must be booked and ticketed at least seven days prior to departure. Once flights are ticketed, only date changes within ticket validity are allowed, subject to availability. if the new date is within 7 days of the revised travel date a service charge will apply. (pls ref penlty chart) This service fee is not valid for Platinum and Baggage Premier members and for any member holding a business class ticket. Applicable taxes will be charged at the time of ticketing on all rewards tickets. 11. Rush reward penalties applies. Pls refer penalty chart. 30
12. Wait listing is not available for reward itineraries. 13. Reward tickets are re-routable to another zone at a service fee of USD50 plus the applicable miles. 14. All applicable taxes and other charges should be collected separately and cannot be paid by reward miles. 15. When cancelling a Reward ticket the member will have to pay a service fee of 50USD. For an expired Reward ticket a member will receive a refund of taxes only. Service fee will not be charged for cancelling reward upgrade tickets. Tax refund on Reward tickets can only be claimed from the issuing city 16. When cancelling a Reward ticket, Expired miles will not be re credited. 17. Once travel has commenced on a Reward ticket, the Reward is considered as utilized. 18. Reward tickets are valid for 01 year from the date of issue. 19. Redemption tickets issued on economy class cannot be upgraded by using miles. 20. Infant Reward tickets will only be issued along with the accompanying passenger/parent. 21. One way tickets can be issued online only at www.srilankan.com 22. There is no Service charge applicable for online redemptions. 23. For any refunds member will have to contact the local SriLankan Airlines ticket office. 24. No re routings/date changes can be done online. Member will have to refund ticket and request for a new booking. 31
Reward Upgrades 1. A revenue ticket MUST be purchased prior to an upgrade being processed. 2. FlySmiLes Service Centre will process FlySmiLes upgrades for confirmed economy class bookings for same day same flight upgrades only. 3. Upgrades on UL should be requested 48 hours prior to departure 4. Infants can also be upgraded to a higher cabin class if holding a revenue ticket. When an upgrade is required for an infant, it is mandatory to process this along with the upgrade requests of the adult accompanying passenger/parent. Infant upgrades cannot be processed separately 5. Date changes on Reward upgrade can be done without a service charge. (As per clause 1) any additional payment applicable on the economy ticket will have to be paid prior to upgrade. 6. Upgrades are valid for one way or return journeys. 7. If an upgrade is not utilized it can be re-credited in to the members account without a service charge. Only the non-expired miles will be re credited 8. Upgrades will be done only on a Sri Lankan Airlines document (603) 32
Terms and Conditions of FlySmiLes A. Membership of FlySmiLes 1. Application for Membership of FlySmiLes is open to any person who is eighteen years of age and above. 2. This programme is not valid for enrolment or redemption wherever any similar programmes are prohibited by Law 3. Membership is not transferable. 4. Membership commences when SriLankan Airlines accepts the application for Membership and a membership account is created by SriLankan Airlines. 5. SriLankan Airlines reserves the right to reject any application for Membership acting, on its own discretion. If SriLankan does so, then any privileges that any applicant may have earned or accrued by a temporary card shall be null and void. 6. There is no fee for Membership as at present. SriLankan Airlines reserves the right to charge a fee in future. 7. Members will receive a permanent FlySmiLes Membership Card only on completion of two economy class sectors or one business class sector within a twelve month period from the date of a first flight. Until such time, Members shall use the temporary paper card issued. The permanent FlySmiLes Membership Card must be signed by the Member, without which it cannot be used. The FlySmiLes Membership Card is not a credit or debit card. By signing on the FlySmiLes Membership Card, a Member is deemed to have agreed to abide by the Terms and Conditions of Membership of FlySmiLes. 8. For online activation enrolment forms, member is required to activate profile/membership details on line at www.flysmiles.com. 9. All FlySmiLes Membership Cards remain the property of SriLankan Airlines, and must be returned to SriLankan Airlines by the Member if: (a) the expiry date of the card is exceeded, if such a date is indicated on the card; (b) SriLankan Airlines, acting in its discretion, requests the Member to return the card. 10. If a FlySmiLes Membership Card is lost, it must be reported immediately to the FlySmiLes Service Centre, or to the nearest SriLankan Airlines office. The replacement card will be subject to a fee.. 11. If a Member wishes to change personal details given to FlySmiLes, then the Member must immediately inform such requested change to FlySmiLes. SriLankan Airlines, acting in its discretion, may allow such change. A request for a name change requires proof of name change satisfactory to SriLankan Airlines. 12. Accounts with incomplete or missing data will be considered as pending and SriLankan 33
Airlines may delete such accounts. 13. SriLankan Airlines reserves its right to exclude any Member from further participation in FlySmiLes and/or any Membership in FlySmiLes (if such is available), or any associated programme of FlySmiLes to be launched in the future and revoke any or all accruals including Miles by the Member at any time without giving any notice or reason. In such an event, all accruals including Miles shall be forfeited without entitlement to compensation. The Member may also be held liable for all damages, costs legal fees incurred by SriLankan Airlines, as the case may be. 14. Any Member may cancel the Membership at any time by submitting the appropriate written notification, at which time any outstanding Miles, benefits and privileges will stand as cancelled. 15. A FlySmiLes Membership Card is valid for a period of 13 months from the date of the Tier change. 16. All taxes, duties and other liabilities arising from the earning of Miles or any other accruals or their redemption and will always be the sole responsibility of Member and must be paid by the Member in advance of any redemption. Such payment shall be in cash. 17. Membership is automatically terminated on the death or bankruptcy of a Member. Miles earned prior to termination in these circumstances will be immediately cancelled. However, FlySmiLes may, at its own discretion, reinstate Miles in favor of the heirs of the deceased Member upon the application of his or her personal representative subject to producing valid documents to establish the entitlement of heirs to receive Miles. B. FlySmiLes Miles 1. Members are eligible to accrue miles for travel in defined booking classes in flights that are operated by SriLankan Airlines and oneworld member Airlines and affiliates. In addition to the applicability of terms and conditions of FlySmiles, the terms and conditions of the frequent flyer programmes of oneworld Airlines and affiliates shall apply to the accrual of miles for travel in oneworld member Airlines and affiliates In addition to above Members are eligible to accrue Miles on FlySmiles Partner airline and non-air partners using the qualifying services of Service Partners, on or after the Member s enrolment date. 2. Miles will be earned for airline tickets as follows: a) Miles are awarded by FlySmiLes for airline tickets purchased in Business and Economy Class in SriLankan Airlines, oneworld Member Airlines and affiliate and upon utilization of such tickets by a Member. If only a part of the Ticket is utilized, then the Member is awarded Miles only in respect of the part utilized. b) No Miles will be earned for industry discount, agency discount, free or Reward tickets, infant fares and other special discount tickets as specified by SriLankan Airlines, oneworld Member Airlines and affiliate or Airline Service Partners from time to time,. c) SriLankan Airlines may at its discretion not permit earning of Miles for tickets booked in certain booking classes of SriLankan Airlines. If an itinerary has any sectors that are booked 34
in one of such classes, those flight sectors will be deemed ineligible for accrual of Miles. d) No Miles will be earned for tickets booked on charter flights of SriLankan Airlines or Airline Partners may also exclude mileage accrual on certain flights and classes. e) Regardless of the number of seats purchased by a Member, Miles can only be earned only once per flight for each Member who utilizes the flight. f) FlySmiLes Club Members can earn miles on SriLankan Airlines, oneworld airlines, affiliates and FlySmiLes partner airlines. Miles can also be earned whenever you spend with any of FlySmiLes nonairline affiliates, such as dining, shopping, banking, and communications partners or by converting loyalty/reward points at select FlySmiLes partners in Sri Lanka. g) Miles you earn will depend on the booking class and distance of your travel. Use our mileage calculator on www.flysmiles.com to check how many miles you will earn when taking a flight on SriLankan or any airline partner. h) For travel in Economy Class and Business Class on SriLankan Airlines, FlySmiLes partner airlines and flights of oneworld Airlines, Miles are awarded based on the RBD base accrual chart of the distance travelled respectively. 3. Miles for non-flight transactions are earned as follows: a) Miles awarded for non-flight transactions will be as specified within the Service Partner category. b) Members earn Miles on participating credit and charge cards based on the value of valid, eligible purchases made on the card. The type of credit/charge card held by the Member may have bearing on the Member's status within FlySmiLes and does not entitle the Member to any benefits that are attached to other Membership Categories of FlySmiLes Programme, as per this Members Guide, 4. All Miles are earned to a personal account (for which the Membership Number is given) for each respective Member. 5. Miles do not have a real cash value and FlySmiLes will not exchange Miles for cash under any circumstances. 6. Members must state their FlySmiLes Membership number at the time of reservation and present their signed FlySmiLes Membership Card when they use the services of SriLankan Airlines, partner airlines, oneworld airlines or its affiliates, selected FlySmiLes Service Partners, in order to ensure that the Miles they earn are credited to their account. If the Miles credited are incorrectly, Members should inform FlySmiLes within six (06) months of travel. 7. Only certain specified transactions (as listed in the FlySmiLes Members Guide) will be deemed eligible for mileage accrual. These are listed in the FlySmiLes website under Individual Service Partners' Terms and Conditions. Programme specific rules may also apply in addition to the above. 8. Regardless of who pays for the ticket or the transaction, Miles can only be earned for flight and non-flight transactions carried out by an individual FlySmiLes Member. Members must 35
travel or use the products and services offered by the Service Partners to receive Miles. For unused tickets, unconsumed products or returned products and services, no Miles will be received by the Member. 9. If any Service Partner disallows certain categories of their Members from transferring Points (or Miles as the case may be) earned in their programme to the Member's Account, then no such transfer is possible. 10. Miles are awarded at the discretion of SriLankan Airlines, oneworld Airlines or affiliates. SriLankan Airlines reserves the right not to award Miles on flights where any SriLankan Airlines flight coupon utilisation in the ticket does not comply with the General Conditions of Carriage for Passengers and Baggage of SriLankan Airlines, or where the Member (or Nominee as the case may be) has violated the Law. The accrual of Miles by the Members for travelling in oneworld Airlines and affiliates shall be subject to terms and conditions of the frequent flyer programmes of the respective oneworld Airlines and affiliates. 11. First Flight Bonus - Members, who complete a flight activity within six months of enrolment to FlySmiLes, will qualify for First Flight Bonus miles. Members who complete their first flight on Business Class will be eligible for an additional 5000 FlySmiLes miles and members who complete their first flight on Economy Class will be eligible for an additional 3000 Bonus Miles. Members who have undertaken a travel activity up to two months prior to enrolment will also qualify for the First Flight Bonus. 12. Members may use Miles, as soon as those Miles have been credited to Members' Membership Accounts. 13. Miles may be pooled provided there is a minimum of 2000 Miles in each Membership Account. Miles can be transferred to any Member at a cost. Please refer service charges and penalties. 14. SriLankan Airlines reserves the right to cancel Membership Account and all Miles in the Membership Account, if it is found to be used by Other than the Member in violation of the terms and conditions of FlySmiles. 15. Unless otherwise specified, Members are only eligible for Miles with one frequent flyer programme for each flight or transaction. If a Member attempts to earn Miles (or whatever credits) with more than one programme for the same flight or transaction, the Miles, (or whatever credits) awarded for the flight or transaction on FlySmiLes will be forfeited. 16. In the event Miles do not appear in a Member's Account, the Member may request that the Miles be retroactively credited to his/her Account up to six months following the flight or transaction concerned. This is done by forwarding a request letter or email giving travel details/ transaction details, along with a copy of the invoice. Member may with the updated statement through www.flysmiles.com 17. Members should check with the respective Service Partner's office, with regard to enquiries for Miles transferred from a Service Partner's programme to FlySmiLes, where the original 36