Click to edit Master title style Speakers: Simon Davis, Business Integration Group Sidney Eli, Cushman & Wakefield @ WellPoint Robin Ellerthorpe, Computerized Facility Integration 1
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Housekeeping Interaction is Key Handheld Devices Ask Questions Offer Experiences
AUDIENCE QUESTION Name your favorite Chicago sports team.
AUDIENCE QUESTION What type of smart device are you using? 1. Apple iphone/ipad 2. Droid 3. Blackberry 4. Windows Phone 5. Other
Click to edit Master title style Speakers: Simon Davis, Business Integration Group Sidney Eli, Cushman & Wakefield @ WellPoint Robin Ellerthorpe, Computerized Facility Integration 6
Agenda Introduction to IWMS The Good Benefits of IWMS WellPoint Experience The Bad Lessons Learned Pitfalls to Avoid The Trendy CRE 2020
What is IWMS? Integrated Workplace Management Systems Enterprise-Level Software Solutions Integrate CRE Service Lines Single Database Workflow Tools Executive Dashboards Predefined Reporting Capabilities 8
What is IWMS? Evolution of IWMS 1980 s 1990 s 2000 s
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What is IWMS? Today s IWMS Project Management Portfolio Management Occupancy/FM Management Maintenance and Operations Sustainability Management Budget Management Portfolio Administration Strategic Planning Maintenance Management GHG Emissions Task & Milestone Tracking Critical Date Tracking MAC Management Asset Management Energy Utilization Document Management Sublease Management Vacancies & Allocations Visitor Management Waste Production Transaction Management Financial Processing Employee Self Service Security Benchmarks Capital Planning SLA Tracking Business Intelligence Dashboard/Reporting Workflow Process Engine Centralized Database
AUDIENCE QUESTION Please Categorize Your Technology Solution for CRE? 1. Spreadsheets 2. In House Systems 3. Point Solutions 4. IWMS 5. All of the Above
Industry Survey For most Real Estate & Facilities organizations, the use of technology is centered around 1 or 2 predominant systems, although there is no clear industry-favored system (most companies develop in-house systems or use Excel) CoreNet Global Research IWMS Study/Deloitte June 2010 19
In house systems In House Systems Expensive to Maintain Limited Development Inputs Lengthy Implementation Reliance on Internal Resources Likely Integration Requirements
Stand Alone Stand Alone Excel Systems Deployment Issues Data Integrity Challenges Compliance Issues (SOX) Roll Up Executive Reporting Difficult Limited Workflow Capabilities
AUDIENCE QUESTION Please rank these items in the order of their significance to your technology decisions. 1. Cost 2. Integrity of Information 3. Leading Edge 4. Ease of Use 5. Speed of Implementation
IWMS Benefits Typical Benefits that IWMS Can Deliver Lower Cost (Configured v. Custom) Enforced Data Integrity (and Auditing) Workflow, Dashboard and BI ready Easy to Use Quick Implementation (90-120 days) Scalable (Size and Capability) Thought Leadership
AUDIENCE QUESTION What is The Key Bottom Line Element for Your Organization? 1. Cost Savings 2. Shorter Lead Times 3. Increased Quality 4. Increased Customer Satisfaction 5. Environmental Consciousness
The Good Shorter Lead Times Web Based Technology Workflow Routing/Decision Making Process Consistency On Line Approvals Instant Notification
The Good Shorter Lead Times Enabling the Workforce Mobility Real time data inputs Enhanced issue resolution Lower admin overhead Web based technology Anytime, Anyplace BYOD
How IWMS Delivers Increased Quality Identification of Opportunities Strategic Planning Real Time Forward Looking 27
The Good Customer Satisfaction Employee Portals Easy and Intuitive Quick Data Entry Constant Information Flow Instant Feedback Reduce Help Desk Volumes and Costs Maintains focus on the employee s strategic business mission 28
Green Considerations The Good Environmental Consciousness Commitments to Carbon Reduction Track the Actual v. Target Effective Management Focus on Under-Performing Sites Benchmark Operations Attracting/Retaining Talent 29
AUDIENCE QUESTION What benefits have you realized during this session so far? 1. Gained an Understanding of IWMS 2. Reviewed My Email Inbox 3. Achieved a High Score on Angry Birds
Click to edit Master title style The Good WellPoint Case Study 31
WellPoint Company Overview Our Mission WellPoint's mission is to improve the lives of the people we serve and the health of our communities. Our Core Values Customer First Integrity Personal Accountability for Excellence One Company, One Team Continuous Improvement 32
The Good - WellPoint WellPoint Statistics Approximately 8 million RSF Approximately 160 Locations Over 200 Leases Managed Over 40K Associates 33
WellPoint CRE Goals The Good - WellPoint Cost Savings Flexible and Scalable Delivery Model Standardization Financial Transparency Transition of CRE from Tactical to Strategic 34
The Good - WellPoint Technology Landscape Before Hyperion Financial Reporting System Planning & Forecasting Tool PM Systems ABM Proprietary Maintenance Director Manual System Data Stream PeopleSoft General Ledger AP Excel Templates Service Center Work Order Database Energy Management Templates & Database on Excel Contracts PO s COI Warranties Virtual Premise Lease Administration SharePoint Repository Team Site
The Good - WellPoint Technology Landscape After Finance Reporting GL s PO s Work orders Conference Reservations Dispatch System Reporting Contracts Green Reporting Repository Team Intranet Service Guides & Process Work Sheets CAFM Warranties COI Contracts
WellPoint Benefits Visible, Available, and Reliable Data Systems Now Interact with Each Other Improved Reporting of Real Metrics (KPI/CPI) Dashboards Automated Snap Shots Clear View of Where our Money Goes and How Much Things Cost Better Overall Management to Enable Cost Savings Labor Utilization Minimal Customization 37
The Good: WellPoint Lessons Learned Data is Key Resources Drive Effective Implementation (IT/HR/Finance) Executive Buy In Change Management Training and Technology Acclimation
Click to edit Master The title Bad: style Lessons Learned Pitfalls to Avoid 39
AUDIENCE QUESTION What is your experience of IWMS implementation? 1. Never considered 2. Considered but did not implement 3. Implemented successfully 4. Implemented with some issues 5. Implemented with significant issues
The Bad: Lessons Learned GIGO Phantom Space Standards? Got Feeds? OOTB vs. Highly Configured Version Control Adult Data Bases 41
The Bad: Pitfalls to Avoid Borrowing an RFP Physician Heal Thyself If you don t know where you are going, then any direction will do We already have jobs, why do we need to help you? We want to do most of the implementation in-house, how do we get certified? 42
The Trendy 43
AUDIENCE QUESTION What changes do you anticipate in technology in the next 5 to 10 years? 1. Improved devices and connectivity 2. Virtual working will become a bigger part of business 3. Most work will be carried out in virtual environments 4. We will all be replaced with robots
The Trendy Objectives: Anticipate future business environments Concentration of technology s advances Envisioning impacts of advances Bold statements vetted by industry professionals Timeline: 08/2011 Kick-off 05/2012 Final Reports 45
Bold Statements (consolidated) The Trendy 1) Always networked wireless devices with seemingly infinite memory have converged voice, data and video communications in support of immediate and time-shifted smart access to business conversations, meetings and presentations. 2) B.Y.O.T. (Bring Your Own Technology), enabled by wearable interfaces and transparent, biometric based security seamlessly supports how, where and when we work. 3) Interoperability standards such as OSCRE International (Open Standards Consortium for Real Estate) have driven applications such as Integrated Workplace Management Systems (IWMS) to become the Enterprise Research Planning (ERP) systems of Corporate Real Estate. 4) Intuitive environmental sensing provides emotional intelligence cues leading to reduced stress and increasing the efficiency and effectiveness of space use and communication in the workforce. 5) Corporate Real Estate strategy now includes goodwill assets that include 3rd places (e.g. home offices and coffee shops) in supporting diversified workplaces that increase productivity, recognizing the value of the worker ecosystem. 6) Sensors placed in building systems enable real-time management of space availability, quality and energy leading to lower costs and increased communication and perceived value by occupants. 46
Thank you for participating in our event! Please fill out the survey on your mobile device and press Send to complete. We really appreciate your feedback! 47
Survey Questions On a scale of 1 to 7, please rate this program on: THE RELEVANCY OF THE TOPIC 1. Not at all relevant 7. Extremely relevant 48
Survey Questions On a scale of 1 to 7, please rate this program on: THE QUALITY OF THE PROGRAM 1. Poor 7. Great! 49
Please type a short answer: Survey Questions WHAT WERE THE MOST USEFUL PARTS/ ASPECTS OF THE PROGRAM? 50
Survey Questions WILL YOU BE ABLE TO APPLY STRATEGIES FROM THIS PROGRAM IN YOUR WORK ENVIRONMENT? 1. YES 2. NO 51
Survey Questions Please type a short answer: DO YOU HAVE ANY SUGGESTED IMPROVEMENTS? 52
Survey Questions WOULD YOU RECOMMEND THIS PROGRAM TO OTHERS? 1. YES 2. NO 53
Survey Questions Please type a short answer: WHICH ONE OR TWO ITEMS DO YOU THINK ARE THE MOST IMPORTANT CHALLENGES FACING CORPORATE REAL ESTATE TODAY? 54
Thank You for participating! 55