Samsung SyncThru Admin 6 Manage, monitor and diagnose printer fleets remotely

Samsung SyncThru Admin 6 Manage, monitor and diagnose printer fleets remotely

Organizations need a flexible tool to help manage printer fleets. Manage onsite and remote printer fleets with a PC or mobile device Printer administration can be a very resource-consuming task because of the number of print devices to be managed. IT managers and vendors that provide device management services need a tool that is designed to simplify printer fleet management. The Samsung SyncThru Admin 6 tool helps users easily monitor, manage and diagnose printers using a PC or an Internet-enabled mobile device. Samsung SyncThru Admin 6 is a robust printer fleet management software tool that helps organizations increase their efficiency and productivity. Using the tool helps printer administrators and support staff manage, monitor and diagnose multiple printing devices remotely. Worldwide adoption of document [management] is being implemented as part of businesses overall cost reduction and desire to improve enterprise efficiencies. 1 Samsung SyncThru Admin 6 offers the following features to assist printer administrators: Enhanced with more widgets and mobile management. SyncThru Admin 6 has been augmented with mobile management and an increased number of widgets and users. PC Dashboard with widgets. The 8-widget PC Dashboard is customizable based on what needs to be monitored. Mobile Dashboard. Also known as Mobile Manager, it enables the PC Dashboard to be viewed from a mobile device. Automated Task Manager. Rules and Events can be set up to automate redundant manager tasks, saving time and money. Simple Notification Services (SNS) Notification. This feature can be set up to send service notifications through Twitter Tweets to either a PC or mobile device. Samsung SyncThru TM Admin 6 earned the Outstanding Achievement in Innovation Award from Buyers Lab, Inc. 2

Dynamic widgets enable administrators to manage fleets with greater ease. SyncThru Admin 6 feature enhancements The following table lists the improvements from SyncThru Admin 5 to SyncThru Admin 6. Feature SyncThru Admin 5 Mobile management No Yes Task automation No Yes SNS Notification No Yes SyncThru Admin 6 Email notification Alert management Any type Number of Dashboard widgets 7 8 Administrators can customize the PC Dashboard to manage devices by domain and group. IT managers and vendors can monitor all devices; local IT staff monitor only the printers in their domain and group. SyncThru Admin 6 includes the following eight widgets to help users monitor and manage printer fleets: Current Error Device Status Disconnected Device Status Estimate Toner Empty Toner Status Unresolved Errors Usage Status Usage Top/Low Device Maximum number of users 1,000 users 10,000 users Driver installation Push (by administrator) Pull (by users) Oversee up to 5,000 devices with the SyncThru Admin 6 PC Dashboard The SyncThru Admin 6 PC Dashboard uses dynamic widgets to help users manage multiple printing environments, or up to 5.000 devices, on a single screen. Each widget is displayed as an image, pie chart, table or columns. Also, each widget contains a link to a related report or device list. Users can access these reports and lists by clicking the image, pie chart, table or columns associated with each widget. Figure 1. SyncThru TM Admin 6 PC Dashboard The growing number of networked printers has placed additional strain on IT vendors and managers to securely administer printers in multiple locations. Samsung SyncThru Admin 6 offers a customizable PC Dashboard to assist in device supervision. 3

Mobile Dashboard displays the PC Dashboard on a mobile device. View printer activity from a mobile device with SyncThru Admin 6 Mobile Dashboard Users can monitor printers even when away from the office using the Mobile Dashboard. The Mobile Dashboard helps increase administrator efficiency and productivity by displaying select PC Dashboard widgets on almost any Internet-enabled mobile device connected to the company s intranet.* By not having to be at a desk to monitor devices, administrators can respond more quickly to device events and errors. The Mobile Dashboard integrates the SyncThru Admin 6 PC Dashboard widgets and displays the widgets on a network-connected smartphone or tablet. The Mobile Dashboard is configured using the mobile device s browser. The user selects the widgets to be displayed on the mobile device: Device Status, Current Error or Toner Status. The widgets displayed on the PC Dashboard can be different from the widgets displayed on the Mobile Dashboard. The user can even select different groups to monitor through Mobile Dashboard. *Note: The mobile device must be connected to the company s intranet to access the SyncThru Admin 6 Mobile Dashboard. An IT administrator must open the SyncThru Admin Web port to enable access to the Mobile Dashboard from a non-intranet enabled mobile device. SyncThru TM Admin 6...enables administrators to view the solution using a mobile dashboard interface...it also allows administrators to configure error alerts on up to 39 error conditions. [The errors are sent] by the standard method of email or via Twitter as a Tweet or direct message. 2 Figure 2. Mobile Dashboard screens on a smartphone 4

SyncThru Admin 6 helps reduce operating costs by automating tasks. Automate redundant tasks using the SyncThru Admin 6 Automated Task Manager Repetitive tasks related to printer management can be automated using the SyncThru Admin 6 Automated Task Manager. For example, users can place a new device into the appropriate device group automatically using the Automated Task Manager. Automated Task Manager Rules and Events The SyncThru Admin 6 Automated Task Manager is based on Rules and Events, which include Conditions and Actions. With rule-based task automation, IT staff and vendor administrators can create Rules and manage repetitive tasks based on the Rule s Events, Conditions and Actions. Rules are based on device Events, such as a device being added to a specific group. Device Events also have conditions that must be met in order for an action to occur. For example, a Rule can be set up to send a device alert (Event) when an alert has been detected for a device (Condition). The device alert is then sent to the administrator through a Twitter Tweet (Action). Figure 3. PC version of Twitter Tweet notification After an Event has been selected, Rules are set up through the Add Rule Wizard. Event Conditions and Actions are also associated with groups (for example, Second Floor Headquarters) and device lists (for example, All [Samsung model number]) in the Wizard. Receive an SNS Notification when a device needs service through Twitter Tweets Printer administrators do not need to continuously monitor the Dashboard for device notifications. SNS Notifications can be sent to a PC or mobile device alerting administrators when an event or error occurs on networked printing and imaging devices. The notifications are sent near real time through Twitter Tweets. Before using Twitter notifications, an account must be created and SyncThru Admin 6 must be registered as an application. After the account has been authenticated, administrators can begin receiving device-related Tweets. Up to 250 direct messages and 1,000 Tweets can be received in a day. Figure 4. Mobile version of Twitter Tweet notification 5

SyncThru Admin 6 optimizes printer fleet management. Features and benefits Features Dashboard with widgets Mobile Dashboard Automated Task Manager SNS Notifications through Twitter Tweets Benefits Assists with efficiently managing multiple local and network devices with one screen Helps users monitor and manage devices when away from the desk Helps reduce administrator time by automating redundant tasks Notifies users when a device is in need of service without users having to continuously monitor the Dashboard or visit each individual device Samsung SyncThru TM Admin 6 offers all the essential features expected in a fleet management solution. 3 Facilitate the management of onsite and remote printer fleets SyncThru Admin 6 helps printer fleet administrators streamline the process of monitoring, managing and maintaining print devices. Whether monitoring printer and image devices from a PC or a mobile device, the SyncThru Admin 6 tool helps increase productivity and decrease costs with the following features: Customizable Dashboard with widgets for effective management of printers and imaging devices Mobile Dashboard that is accessible to almost any Internet- and network-enabled mobile device Automation of redundant tasks using the Automated Task Manager, which helps staff focus on critical tasks SNS Notifications delivered through Twitter Tweets that inform administrators when a device requires servicing [The BLI nomination] reflects our technological superiority in developing major leading solutions that enable businesses to achieve greater productivity with improved cost saving benefits...we are committed to constantly [providing] the best solutions to our customers. 4 Joosang Eun, Senior Vice President of IT Solutions, Samsung Electronics 6

Samsung SyncThru Admin 6 Specifications Items Server system requirements Client system requirements For less than 1,000 devices: Pentium 4 processor, 2 GHz or faster 2 GB RAM or more 20 GB free disk space is recommended Hardware For more than 1,000 devices: Dual core process, 2 GHZ or faster 2 GB RAM or more A server with SQL Server installed is recommended 50 GB free disk space is recommended for SQL Server SyncThru Admin 6 can manage 5,000 devices. Operating system Operating system with a supported browser and Adobe Flash Player V10.0 and above Browsers Windows Internet Explorer 8.x or 9.x Mozilla Firefox 3.6.8 or higher Safari 5.x Google Chrome 15.x Browser needs Adobe Flash Player 10.x or 11.x Database PostgreSQL 8 (included in application installation) Microsoft SQL Server 2005 Workgroup Microsoft SQL Server 2008 Workgroup Microsoft SQL Server 2005 Enterprise Microsoft SQL Server 2008 Enterprise Microsoft SQL Server 2005 Standard Microsoft SQL Server 2008 Standard Resolution A resolution of 1,280 x 1,024 or higher is highly recommended. A resolution of 1,400 x 900 or higher (wide screen) is highly recommended. Network Network interface: Ethernet 10/100/1,000 Base-TX Network protocols: TCP/IP (compatible with IPv6) Device communication: Simple Network Management Protocol (SNMP), SNMPv3, Hypertext Transfer Protocol (HTTP), Windows Management Instrumentation (WMI) SyncThru Admin 6 server and client communication: HTTP, Secure Hypertext Transfer Protocol (HTTPS) Supported languages English, French, Italian, German, Spanish, Chinese, Russian, Korean and Portuguese Supported printer devices SyncThru Admin 6 fully supports all Samsung network or multifunction printers and partially supports the network or multifunction printers of other brands. 7

Legal and additional information About Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2011 consolidated sales of US$143.1 billion. Employing approximately 222,000 people in 205 offices across 71 countries, the company operates two separate organizations to coordinate its nine independent business units: Digital Media & Communications, comprising Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, and Digital Imaging; and Device Solutions, consisting of Memory, System LSI and LCD. Recognized for its industry-leading performance across a range of economic, environmental and social criteria, Samsung Electronics was named the world s most sustainable technology company in the 2011 Dow Jones Sustainability Index. For more information, please visit www.samsung.com. For more information For more information about Samsung SyncThru Admin 6 and Samsung printing solutions, see your Samsung representative or visit www.samsung.com/printers. Copyright 2012 Samsung Electronics Co. Ltd. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co. Ltd. Specifications and designs are subject to change without notice. Non-metric weights and measurements are approximate. All data were deemed correct at time of creation. Samsung is not liable for errors or omissions. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective owners and are hereby recognized and acknowledged. Adobe is a registered trademark or a trademark of Adobe Systems Incorporated in the United States and/or other countries. Firefox is a registered trademark of the Mozilla Foundation. Google, Google Docs and Google Drive are trademarks of Google, Inc. Internet Explorer, Microsoft, SharePoint and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Pentium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. PostgreSQL is a registered trademark of the PostgreSQL Global Development Group. 1 Ron Glaz, Worldwide and U.S. Document Solutions 2011-215 Forecast, IDC Market Analysis, October 2011. 2 Dan DiGiacomo, Outstanding Achievement in Innovation, 20 July 2012 http://www.buyerslab.com/solutions/pick-awards/summer-2012/samsung- SyncThru-Admin-6. 3 Ibid. 4 Ibid. Samsung Electronics Co., Ltd. 416, Maetan 3-dong, Yeongtong-gu Suwon-si, Gyeonggi-do 443-772, Korea www.samsung.com 2012-08 8