Integra Telecom 4690 Colorado St. SE Prior Lake, Mn 55372 952.226.7097 DSL INSTALLATION GUIDE www.getintegra.com Version 10/10 Integra Telecom, Inc.
Thank you for choosing Integra Telecom s DSL High Speed Internet service! Introduction This guide will walk you through the DSL installation process and will help you configure a computer to access the Internet. If you require assistance, please contact Integra s ISP Support at 952-226-7097 or visit our website at http://getintegra.com/care/ispsupport/ E-mail Support Your Integra e-mail can be accessed with your existing e-mail program such as Microsoft Outlook, Integra s WebMail by going to www.getintegra.com <http://www.getintegra.com>, and clicking on Check E-mail, or on your mobile phone. For instructions on how to configure e-mail programs, please visit E-mail support page at http://getintegra.com/care/ispsupport/email_config.php or contact ISP Support at 952-226-7097. Minimum Requirements of Computer The computer must conform to the minimum requirements of the installed operating system and have an Ethernet Network Interface Card (NIC) with a standard RJ-45 connector. The RJ-45 is the 8-pin connector used for data transmission. Please consult your computer documentation or manufacturer if assistance is needed.
TABLE OF CONTENTS 1: Integrated Multi-Service Gateway (img) Installation...2 Connect img...2-4 E-mail Configuration...5 2: Configure Operating System...6 Windows XP/2000...6-8 Windows Vista/Windows 7...9-12 Mac OS X...13-14 Mac OS 8 9.2...15 3: DSL Service Information...16 DSL Liability and Return Policy...16 DSL Security...17 DSL Needs...17 4: DSL Troubleshooting Tips...18-20 DSL Filters...20 5: Integra Acceptable Use Policy...21-23 Integra Telecom 2010 www.getintegra.com 1
Connect DSL Integrated Multi-Service Gateway (img) to Computer, Router or Hub Equipment EQUIPMENT LIST: Qty (1) Integrated Multi-Service Gateway (img/modem) Qty (1) Ethernet Cable Qty (1) img Power Supply Qty (1) Telephone Cord Qty (1) Phone Jack Splitter DSL Noise Filters 1. The Integrated Multi-Service Gateway (img) replaces the standard High Speed Internet modem. The Integra img must be used to deliver your High Speed Internet Connection. 2. Plug power supply into img and wall electric outlet. 3. Plug telephone cord into telephone jack and img (note: if you wish to use a telephone in that jack, plug splitter into jack first, then connect one phone cord to the img and another to the telephone) 4. At this point it is very important that you do NOT plug in any computers, routers or printers to the img LAN ports. 5. Let img sit for 30 minutes. The img goes through a boot up process that downloads the configuration of the DSL service. Any interruption of the boot up process could result in your DSL service not working properly. 6. After that time you may plug in a router or computer into the LAN ports in the back of the img. 7. Install the DSL noise filters, on all devices that share the phone line (i.e., phones, faxes, TiVo, satellite receivers, wireless jacks, dial up modems, etc.). Do not install a DSL noise filter between the telephone jack and img. If this is done, DSL service will not function. Additional phone filters are available from Integra if needed. 2 Integra Telecom 2010 www.getintegra.com
img Product Details Integra Telecom 2010 www.getintegra.com 3
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E-mail You can check your Integra email from any internet-connected computer by going to www.getintegra.com then click check email. For instructions on how to configure e-mail programs, please visit E-mail support at http://getintegra.com/care/ispsupport/email_config.php or contact ISP Support at 952-226-7097. Integra Telecom 2010 www.getintegra.com 5
Windows XP/2000 The DSL modem provided is configured with a static WAN IP address with DHCP enabled. Follow the instructions below to connect to our DSL. **Please note: Your computer may already be configured with these settings** Set up Computer(s) to Automatically Receive IP Address(es) 1. Close all open windows and programs. 2. For Windows 2000: Click the Start button, go to Settings, and select Network and Dial-up Connections. For Windows XP (category view): Click the Start button, select Control Panel, select Network and Internet Connections, and select Network Connections. For Windows XP (classic view): Click the Start button, select Control Panel, and select Network Connections. 6 Integra Telecom 2010 www.getintegra.com
3. Open Local Area Connection. 4. In the Local Area Connection Status window, click Properties. 5. While in the Local Area Connection Properties window: o Double click Internet Protocol (TCP/IP). Integra Telecom 2010 www.getintegra.com 7
6. While in the Internet Protocol (TCP/IP) Properties window: o Select Obtain an IP address automatically. o Select Obtain DNS server address automatically. o Click OK to close the Internet Protocol (TCP/IP) Properties window. 7. Click OK to close the Local Area Connections Properties window. 8. Click Close to close the Local Area Connection Status window. These instructions may also be found on our website: http://getintegra.com/care/ispsupport/ 24-Hour Technical Support: 952-226-7097 or 866-871-1114 8 Integra Telecom 2010 www.getintegra.com
Windows Vista/Windows 7 The DSL modem provided is configured with a static WAN IP address with DHCP enabled. Follow the instructions below to connect to our DSL. **Please note: Your computer may already be configured with these settings** Set up Computer(s) to Automatically Receive IP Address(es) 1. Close all open windows and programs. 2. Click the Start button, go to Control Panel. 3. From the Control Panel, click Network and Internet. 4. Click on Network and Sharing Center. Integra Telecom 2010 www.getintegra.com 9
5. On the left pane, click Manage Network Connections. 10 Integra Telecom 2010 www.getintegra.com
6. Right click the Network Adapter you choose to connect with (Local Area Connection or Wireless Network Connection) If you get a UAC prompt, click Continue. 7. Double click Internet Protocol Version 4 (TCP/IPv4). Integra Telecom 2010 www.getintegra.com 11
8. While in the Internet Protocol (TCP/IP) Properties window: o Select Obtain an IP address automatically o Select Obtain DNS server address automatically o Click OK to close the Internet Protocol Version 4 (TCP/IP) Properties Window 9. Click OK to close the Local Area Connections Properties window. These instructions may also be found on our website: http://getintegra.com/care/ispsupport/ 24-Hour Technical Support: 952-226-7097 or 866-871-1114 12 Integra Telecom 2010 www.getintegra.com
Mac OS X The DSL modem provided is configured with a static WAN IP address with DHCP enabled. Follow the instructions below to connect to our DSL. **Please note: Your computer may already be configured with these settings** Set up Computer(s) to Automatically Receive IP Address(es) 1. Close all open windows and programs. 2. From the desktop, click the Apple icon on the menu bar. Select System Preferences. 3. Click on the Network icon. Integra Telecom 2010 www.getintegra.com 13
4. While in the Network configuration window: o Location: Select Automatic. o For Show: Select Built-in Ethernet. 5. Click the TCP/IP tab. o For Panther, Configure IPv4: Select Using DHCP. o For Jaguar, Configure: Select Using DHCP. 6. Click Apply Now to save your changes. These instructions may also be found on our website: http://getintegra.com/care/ispsupport/ 24-Hour Technical Support: 952-226-7097 or 866-871-1114 14 Integra Telecom 2010 www.getintegra.com
Mac OS 8-9.2 The DSL modem provided is configured with a static WAN IP address with DHCP enabled. Follow the instructions below to connect to our DSL. **Please note: Your computer may already be configured with these settings** Set up Computer(s) to Automatically Receive IP Address(es) 1. Close all open windows and programs. 2. From the desktop, click the Apple icon on the menu bar. 3. Select Control Panels and select TCP/IP. 4. While in the TCP/IP window: o Connect via: Select Ethernet. o Configure: Select Using DHCP Server. 5. Click the box in the upper left of the window to close. 6. When prompted, click on Save to save the changes. These instructions may also be found on our website: http://getintegra.com/care/ispsupport/ 24-Hour Technical Support: 952-226-7097 or 866-871-1114 Integra Telecom 2010 www.getintegra.com 15
DSL Service Information 1: DSL Liability & Return Policy Liability Neither party shall be liable to the other for any consequential, incidental, or special damages, including commercial loss; however caused, and regardless of legal theory or foreseeability, which directly or indirectly arises from services, equipment or software provided by Integra Telecom. In case of any outage or failure to provide service of failure of Integra Telecom equipment, Integra Telecom s sole liability shall be an amount equal to the pro rata portion of charges or rent paid by the customer for each services or equipment during the outage or failure period. Equipment and Return Policy All Integra Telecom equipment under rental by customer is the property of Integra Telecom. Integra Telecom is responsible for rental equipment warranty and service under normal use. Customer is responsible for the cost to repair or replace rental equipment if lost, stolen, or damaged by neglect, accident or by other means. Customer is responsible for all equipment rental returns to Integra Telecom at 4690 Colorado Street SE; Prior Lake, MN or by calling 952-226-7000 if service is discontinued. Account will not be disconnected until all rental equipment is returned. Customer is responsible for the cost of repair or replacement of modem if lost, stolen, or damaged. Please protect the modem. Return of modem is required to cancel service. 16 Integra Telecom 2010 www.getintegra.com
2: How do I keep my computer secure? While Integra Telecom takes the security of your data seriously, individual users have a responsibility to use secure mechanisms and procedures available to them on their network to protect their data. Firewall firewalls can help block or protect your computer from unauthorized access and unwanted Internet traffic. *Use caution when setting up a firewall you may end up blocking yourself from the Internet. Anti-Virus there are many viruses today that can cause your computer harm. Be sure to run anti-virus scans on a regular basis. Spyware protection spyware can steal sensitive and personal information and degrade your Internet speed. Anti-spyware tools should also be run on a regular basis 3: What do I need for DSL to work? For DSL to work properly, you must have: Computer Operating System (ex. Windows, Mac, etc.) Web Browser (ex. Internet Explorer, Netscape, Firefox, etc.) Network Interface Card (NIC) or Ethernet Card Integra will provide the DSL kit, which includes the Integrated Multi-Service Gateway (img), an Ethernet cable, a phone cable, DSL line filters, and an instruction manual. Integra Telecom 2010 www.getintegra.com 17
DSL Troubleshooting Tips Power Cycle the img (unplug power cable then plug back into electrical outlet). After about 10 seconds, check the lights on the modem. No Power light Verify that the power plug is securely plugged from the img to the electrical outlet. Make sure the electrical outlet is operational. Test outlet with a lamp or small appliance. If Power light still does NOT come on, please call our Technical Support 952-226-7097. No ADSL light The ADSL light indicates the connection between the img and the Integra Office. Power cycle or unplug the img, wait 5-10 seconds, then plug img back in. Verify that the phone cord from the Wall Jack to the img modem is free of any DSL line filters. The phone cord form the Wall Jack should be plugged into the ADSL port on the back of the img. Make sure the Wall Jack has Dial Tone. Test Wall Jack with a spare phone for Dial Tone. If your residence/business has multiple active phone numbers, make sure the Wall Jack you are using has the correct phone number for DSL service. If ADSL light still does NOT come on, please call our Technical Support 952-226-7097. 18 Integra Telecom 2010 www.getintegra.com
No LAN light The LAN light indicates the connection between the img and the customer equipment (i.e., computer, router, etc.) Check if the Ethernet cable is securely connected to the LAN port on the img. Check and make sure computers and/or routers are powered on. Power cycle or unplug the img, wait 5-10 seconds, then plug the img back in. Restart your computer. If you have a router, unplug power to the router and plug it back in. You may also want to check your computer s Network Card/Ethernet Card is properly installed. If LAN light still does NOT come on, please call our Technical Support 952-226-7097. Power, ADSL, and LAN lights on, but still no connection. Power cycle or unplug the img, wait 5-10 seconds, then plug the img back in. Restart your computer. Re-check your computer s configuration. If you still cannot connect, please call our Technical Support 952-226-7097. Integra Telecom 2010 www.getintegra.com 19
DSL Filters Check and place DSL line filters on all devices that share the phone line (i.e., phones, faxes, TiVo, satellite receivers, wireless jacks, dial up modems, etc.). Check to make sure DSL line filters are installed correctly: The end labeled Line should face the Wall Jack and the end labeled Phone should face the device using the phone line (i.e., phones, faxes, satellite receivers, wireless jacks, dial up modems, etc.). If you are using a 2-Line phone, then have the phone cord from the Wall Jack plug into Line 1 of the 2-Line Phone. The DSL line filters supplied by Integra Telecom will allow 2 voice lines through them, but will only filter noise from Line 1. Special 2-Line DSL filters are available upon request. If static continues, please call our Technical Support 952-226-7097. 20 Integra Telecom 2010 www.getintegra.com
Internet Acceptable Use Policy (source:http://getintegra.com/about/public_information_and_policy/acceptable_ Use_Policy.php) This Acceptable Use Policy specifies the actions prohibited by INTEGRA to users of the INTEGRA Network. INTEGRA reserves the right to modify this Policy at any time. General Information INTEGRA TELECOM, INC. is committed to providing high-quality Internet products and services for its customers. INTEGRA also is committed to being a responsible member of the Internet Community. therefore, INTEGRA holds both itself and its customers to a higher standard of accountability as set forth in this Acceptable Use Policy. INTEGRA s Acceptable Use Policy specifies the actions prohibited by INTEGRA to users of the INTEGRA Network. INTEGRA reserves the right to modify this Policy at any time. If INTEGRA receives abuse complaints, INTEGRA will work diligently to resolve these complaints with our customers. However, if a customer does not abide by INTEGRA s Acceptable Use Policy, INTEGRA may assess the customer a fee of $100 per abuse complaint as well as immediately restricting or terminating the customer s services at INTEGRA s sole discretion. Illegal Use The INTEGRA Internet Network may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law, policy, rule, or regulation is prohibited. this includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, pornographic, defamatory, constitutes an illegal threat, or violates export control laws. INTEGRA has the right, in its sole discretion, to take such action as necessary, including, but not limited to: blocking or suspension or termination of the customer s series, relative to any material that in INTEGRA s sole judgement violates this Policy. INTEGRA is not responsible nor will INTEGRA be liable for the removal of, failure or delay in removing such material. IIntegra Telecom 2010 www.getintegra.com 21
System and Network Security Violations of system or network security are prohibited and may result in criminal and civil liability. INTEGRA will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following: Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network. Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network. Interference with service to any user, host or network including, without limitation, mail-bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP/IP packet header or any part of the header information in an e-mail or a newsgroup posting. E-mail Sending or causing to be sent unsolicited electronic mail messages (spam), including, without limitation to commercial advertising and informational announcements is explicitly prohibited. INTEGRA customers may not alter the headers of outbound e-mail messages to conceal an e-mail address or to prevent recipients from responding to a message. Additionally, a valid reply-to address is required for all outbound e-mail. A user shall not use Integra s mail server to deliver bulk e-mail of 500 or more recipients per mailing, or another site s mail server to relay mail without the express permission of the site. INTEGRA reserves the right to take any and all legal and technical action required to prevent mail relaying, and unsolicited e-mail from entering, utilizing or remaining within the INTEGRA network. A customer running non-integra mail-servers must disable relaying. If Integra receives complaints resulting from an open relay, the customer may be subject to network restrictions, deactivation and/or an assessed fee of $100 per complaint. POP (Post Office Protocol) mail clients should be configured to check for new mail at intervals no shorter than 5 minutes. A customer performing excessive checks for new mail may be blocked from accessing the POP mail server until proper customer configuration changes have been made. 22 Integra Telecom 2010 www.getintegra.com
Distribution of Internet Viruses or Other Destructive Activities Distributing information regarding the creation of and sending Internet viruses, worms, Trojan Horses and other destructive activities such as cracking is expressly prohibited. Other Activities Engaging in activities, whether lawful or unlawful that INTEGRA determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations is expressly prohibited. 24-Hour Technical Support: 952-226-7097 or 866-871-1114 Integra Telecom 2010 www.getintegra.com 23