IBM Cast Iron Cloud integration Integrate Chatter in days Highlights Speeds up time to implementation for Chatter integration projects with configuration, not coding approach Offers cost savings with low monthly subscription rate and 80 percent lower maintenance costs than other softwarebased options Features prebuilt connectors and prepackaged integration processes to simplify and accelerate Chatter integration projects Eases monitoring and management with anytime, anywhere monitoring and complete remote management and administration Streamlines development without the need for specialized middleware skills (standards-based) You just purchased Salesforce Chatter. Now you need a real-time view of customers, products, prices, previous order histories, support and more. The challenge is that most of this business-critical data is stored in applications outside of salesforce.com causing you to spend a lot of time logging into multiple systems to search for information that is often outdated or inaccurate due to duplicate data entry. Does this sound familiar? Cast Iron Cloud integration for Chatter has been specifically created to provide real-time event feeds from applications across the organization into a single user interface. This gives users the ability to view all business-critical activities concerning a customer in one place and even allows for bidirectional updates from Chatter into back-end systems Connect Chatter with your enterprise Most salesforce.com customers need to rapidly synchronize sales, customer support and salesforce.com data such as leads, contacts, accounts, opportunities, orders and support cases in real time with a variety of other systems including ERP, CRM and custom applications. And these same customers are now turning to Chatter to provide them with realtime event feeds of business critical customer information. Just as the no software experience of salesforce.com has simplified sales automation, the configuration, not coding approach used by Cast Iron Cloud integration has dramatically simplified application migration and integration for salesforce.com customers.
ERP (Oracle EBS, SAP, PeopleSoft, Lawson, JD Edwards, etc.) SaaS Applications (Eloqua, Right90, Big Machines, Xactly, White Springs, etc.) Flat-files/Excel (FTP, HTTP(S), E-mail) Cast Iron Cloud Integration All Major Databases Leading Middleware Tools (Oracle Fusion, etc.) XML and Web Services Customer Support Figure 1: Integrate Salesforce Chatter with enterprise applications in days with Cast Iron Cloud integration. Accelerate Chatter integration projects Cast Iron Cloud integration for Chatter is self-contained and provides everything needed to integrate Chatter with other applications and endpoints. Cast Iron Cloud integration provides powerful features to simplify and accelerate data migration and integration with Chatter: Marketing Campaigns Event Registrations Event Attendance Content Downloads New Leads Page Views Cast Iron Cloud Integration ERP Order & Invoice Status Payments Received Available Inventory Product Returns Credit Holds Pricing and Product Catalogs Support & Services CRM Open Trouble-tickets Case Priorites Closed Tickets Red Status Accounts Customer Status New Opportunities Stage Change Proposals Submitted RFI/RFP s Received Bookings Closed Figure 2: Integrate Salesforce Chatter with enterprise applications in days with Cast Iron Cloud integration. 2
Data profiling: Assess the quality of the data before migrating it Data cleansing: Duplicate removal (i.e., deduplication): Combine data from various different sources and remove duplicate values Fuzzy lookup: Configure sophisticated rules to highlight and correct errors Data enrichment: Perform lookups with third-party providers to enrich the data Connectivity: Configurable connectivity between hundreds of applications and end-points Transformation: Drag-and-drop user interface for data transformations Workflow: Visual interface for designing workflow rules Management: Easy manageability using a single, web-based console Accelerate projects with Template Integration Processes With thousands of successful customer integrations, Cast Iron Cloud integration uses a wealth of integration experience to provide a comprehensive set of Template Integration Processes (TIPs). These TIPs are available for the most common integration scenarios between Chatter and a number of other enterprise applications such as SAP, Microsoft Dynamics, Oracle, and more, eliminating the need to build integrations from scratch. Simply log in via a web browser, select the template that best meets the requirements, and enjoy proven, supported and certified processes. The TIPs can also be further customized to meet specific needs using a straightforward configuration wizard. IBM Cast Iron is my go-to partner for integration. Their platform is rock solid and competitors are not even close. Their solution meets the needs of small businesses as well as the large enterprise. Dean Robison, SVP Consulting CSS, salesforce.com Why choose Cast Iron Cloud integration? Cast Iron Cloud integration for Chatter enables IT departments to respond quickly to the needs of the business. Cast Iron Cloud integration has been specifically engineered for Chatter and contains everything needed to complete integration projects in days. Fastest time to market Graphical configuration, not coding On-demand library of prebuilt Template Integration Processes (TIPs) for the most common Chatter integration scenarios Lowest costs Low monthly subscription pricing Up to 80 percent lower maintenance costs versus software-based alternatives No need to maintain multiple components including hardware, web servers, databases and integration brokers 3
Simplest monitoring and management Complete remote management and administration Proactive alerting of data and connectivity errors Monitor from anywhere, anytime Most rapid, efficient development Unmatched flexibility: can be deployed via an on-premise integration appliance or the integration-as-a-service offering 100 percent standards-based; no reliance on specialized middleware skills Prebuilt connectors for SaaS applications, CRM, ERP, customer support systems, all major databases, flat files, Web Services, messaging systems and more Cast Iron not only integrates on-premise SAP to cloud-based Salesforce, but also allows us to provide live Chatter feeds of order data changes to our sales reps on any device, including mobile phones, tablets, and laptops. When sales can get the information it needs, when and how it wants it, productivity soars. IBM Cast Iron Cloud integration product offerings Cast Iron Cloud integration for Chatter has several deployment options Cast Iron Live and an onpremise physical or virtual Cast Iron Cloud integration appliance. The flexibility of these options provides a seamless transition between on-premise and cloud environments as a company s application landscape changes to futureproof technology investments. While these options share the same technology foundation, each is designed to meet specific customer needs and IT strategy. Cast Iron Live The Cast Iron Live is the integration-as-a-service solution. Using a develop once, deploy anywhere approach, the Cast Iron Live is ideal for Chatter customers with a majority of their applications based in the cloud and with no infrastructure on premise. Randy Berger, IT manager, Siemens Energy. Cast Iron appliances The Cast Iron physical appliance is the on-premise integration solution. Useful for Chatter customers with a majority of applications based on-premise who need a standards-based solution and find software-based integration solutions too complex. It is also available as a virtual appliance that can be installed on a company s own hardware. Cast Iron Cloud integration can address a wide range of integration projects. Whether it s a simple point-topoint application connectivity problem, a complex orchestration across multiple applications or a mission-critical process requiring high availability, Cast Iron Cloud integration is the simplest, most complete solution to implement. Cast Iron Cloud integration revolutionizes application integration by delivering simplicity to customers. In the complex world of application integration, companies find Cast Iron Cloud Integration to be the simplest way to complete their integrations in days, and for up to 80 percent less cost than software-based alternatives. 4
Notes
For more information To learn more about Cast Iron Cloud integration, please contact your IBM marketing representative or IBM Business Partner, or visit the following website: ibm.com/software/integration/cast-iron-cloud-integration/ Additionally, financing solutions from IBM Global Financing can enable effective cash management, protection from technology obsolescence, improved total cost of ownership and return on investment. Also, our Global Asset Recovery Services help address environmental concerns with new, more energyefficient solutions. For more information on IBM Global Financing, visit: ibm.com/financing Copyright IBM Corporation 2011 IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America January 2011 All Rights Reserved IBM, the IBM logo, ibm.com and are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol ( or ), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the web at Copyright and trademark information at ibm.com/legal/copytrade.shtml Cast Iron Systems is a trademark of Cast Iron Systems, Inc. (or its affiliates), an IBM Company Other product, company or service names may be trademarks or service marks of others. Please Recycle WSS14088-USEN-00