s in Automotive based on the AUR12 Automotive Industry Retail, Service and Repair Training Package (version 2) Effective from 2014 Date published January 2014
2014 Copyright Board of Studies, Teaching and Educational Standards for and on behalf of the Crown in right of the State of New South Wales. This document contains Material prepared by the Board of Studies, Teaching and Educational Standards for and on behalf of the Crown in right of the State of New South Wales. The Material is protected by Crown copyright. All rights reserved. No part of the Material may be reproduced in Australia or in any other country by any process, electronic or otherwise, in any material form, or transmitted to any other person or stored electronically in any form without the prior written permission of the Board of Studies, Teaching and Educational Standards, except as permitted by the Copyright Act 1968. When you access the Material you agree: to use the Material for information purposes only to reproduce a single copy for personal bona fide study use only and not to reproduce any major extract or the entire Material without the prior permission of the Board of Studies, Teaching and Educational Standards to acknowledge that the Material is provided by the Board of Studies, Teaching and Educational Standards to include this copyright notice in any copy made not to modify the Material or any part of the Material without the express prior written permission of the Board of Studies, Teaching and Educational Standards. The Material may contain third-party copyright materials such as photos, diagrams, quotations, cartoons and artworks. These materials are protected by Australian and international copyright laws and may not be reproduced or transmitted in any format without the copyright owner s specific permission. Unauthorised reproduction, transmission or commercial use of such copyright materials may result in prosecution. The Board of Studies, Teaching and Educational Standards has made all reasonable attempts to locate owners of third-party copyright material and invites anyone from whom permission has not been sought to contact the Copyright Officer. Phone (02) 9367 8289 Fax on (02) 9279 1482 Email: mila.buraga@bostes.nsw.edu.au Acknowledgements Units of competency from the AUR12 Automotive Industry Retail, Service and Repair Training Package in this syllabus are Commonwealth of Australia. Reproduced with permission. The following copyright warning applies to the material from the Training Package: All rights reserved. This work has been produced initially with the assistance of funding provided by the Commonwealth Government through DIICCSRTE. This work is copyright, but permission is given to trainers and teachers to make copies by photocopying or other duplicating processes for use with their own training organisations or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. The views expressed in this version of the work do not necessarily represent the views of DIICCSRTE. DIICCSRTE does not give warranty nor accept any liability. Published by Board of Studies, Teaching and Educational Standards GPO Box 5300 Sydney NSW 2001 Australia www.bostes.nsw.edu.au 20130458 2
Contents s in the Automotive Curriculum Framework Delivery and assessment of s s summaries s 1 in the Automotive Curriculum Framework The s build on and replace the Mayer Key Competencies which attempted to describe generic competencies for effective participation in work. The Business Council of Australia (BCA) and the Australian Chamber of Commerce and Industry (ACCI), in consultation with other peak employer bodies, produced the Employability Skills for the Future report. The report indicated that business and industry required a broader range of skills than the Mayer Key Competencies Framework provided and recommended the following eight s: communication teamwork problem-solving initiative and enterprise planning and organising self-management learning technology. The report described how s can be more appropriately described for particular occupational and industry contexts by sets of facets or important work skills. The following table contains the s and facets identified in the report: Table 1 Skill s Facets Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type. Communication that contributes to productive and harmonious relations across employees and customers listening and understanding speaking clearly and directly writing to the needs of the audience negotiating responsively reading independently empathising using numeracy effectively understanding the needs of internal and external customers persuading effectively establishing and using networks 1 s is adapted from DIICCSRTE, AUR12 Automotive Industry Retail, Service and Repair Training Package. 3
Table 1 cont/d Skill Facets Communication cont/d being assertive sharing information speaking and writing in languages other than English Teamwork that contributes to productive working relationships and outcomes Problem-solving that contributes to productive outcomes Initiative and enterprise that contribute to innovative outcomes Planning and organising that contribute to long and short-term strategic planning Self-management that contributes to employee satisfaction and growth working across different ages irrespective of gender, race, religion or political persuasion working as an individual and as a member of a team knowing how to define a role as part of the team applying teamwork to a range of situations, eg planning and problem-solving identifying the strengths of team members coaching and mentoring skills, including giving feedback developing creative, innovative and practical solutions showing independence and initiative in identifying and solving problems solving problems in teams applying a range of strategies to problem-solving using mathematics, including budgeting and financial management to solve problems applying problem-solving strategies across a range of areas testing assumptions, taking into account the context of data and circumstances resolving customer concerns in relation to complex project issues adapting to new situations developing a strategic, creative and long-term vision being creative identifying opportunities not obvious to others translating ideas into action generating a range of options initiating innovative solutions managing time and priorities setting timelines, coordinating tasks for self and with others being resourceful taking initiative and making decisions adapting resource allocations to cope with contingencies establishing clear project goals and deliverables allocating people and other resources to tasks planning the use of resources, including time management participating in continuous improvement and planning processes developing a vision and a proactive plan to accompany it predicting weighing up risk, evaluating alternatives and applying evaluation criteria collecting, analysing and organising information understanding basic business systems and their relationships having a personal vision and goals evaluating and monitoring own performance having knowledge and confidence in own ideas and visions articulating own ideas and visions taking responsibility 4
Table 1 cont/d Skill Facets Learning that contributes to ongoing improvement and expansion in employee and company operations and outcomes Technology that contributes to the effective carrying out of tasks managing own learning contributing to the learning community at the workplace using a range of mediums to learn mentoring, peer support and networking, IT and courses applying learning to technical issues (eg learning about products) and people issues (eg interpersonal and cultural aspects of work) having enthusiasm for ongoing learning being willing to learn in any setting on and off the job being open to new ideas and techniques being prepared to invest time and effort in learning new skills acknowledging the need to learn in order to accommodate change having a range of basic IT skills applying IT as a management tool using IT to organise data being willing to learn new IT skills having the WHS knowledge to apply technology having the appropriate physical capacity s are essential features of each of the qualifications available in the Framework and therefore consideration must be given to the ways in which they can be addressed when designing learning activities and assessment instruments. 5
Delivery and assessment of s 2 s are integral to workplace competency, and, as such, must be considered in the design, customisation, delivery and assessment of vocational education and training programs in an integrated and holistic way, as represented diagrammatically below. Competency Standards Reflection Workplace Activities Integration of Employability Skills Learning Outcomes Assessment Strategies Learning Strategies This diagram describes factors to consider when integrating employability skills. These factors are: competency standards, learning outcomes, assessment strategies, learning strategies, workplace activities and reflection. These factors are of equal importance. Training providers must analyse the s information contained in units of competency in order to design valid and reliable training and assessment strategies. This analysis includes: reviewing unit(s) of competency to determine how each relevant is found and applied within the unit analysing the s Summary for the qualification in which the unit(s) is/are packaged to help clarify relevant industry/workplace contexts with regard to the application of s at that qualification level designing learning and assessment activities that address s requirements. The s Summaries for the qualifications available in the Framework are included in this document on pp 7 14. The Department of Education, Science and Training (DEST) developed a resource to assist trainers and assessors unpack the s requirements contained in units of competency and integrate them into training and assessment practice. This resource is titled, s: From Framework to Practice An Introductory Guide for Trainers and Assessors. 2 s is adapted from DIICCSRTE, AUR12 Automotive Industry Retail, Service and Repair Training Package. 6
s Summaries AUR20712 Certificate II in Automotive Vocational Preparation The following table contains a summary of the s as identified by the automotive retail, service and repair industry for this qualification. The s facets described here are broad industry requirements that may vary depending on qualification packaging options. Communication understanding and carrying out verbal instructions from supervisors and others reading and understanding workplace documents completing written workplace documentation, forms, logs and diaries sharing work-related information with other team members communicating with people from a range of social, cultural and ethnic backgrounds seeking and acting on feedback Teamwork contributing positively to the work team environment working effectively with others in a socially diverse environment respecting and understanding the views of others giving and receiving feedback Problem-solving recognising a problem or potential problem with automotive component, system or equipment seeking information and assistance to solve problems outside own area of responsibility solving problems in own area of responsibility Initiative and enterprise making adjustments to improve own performance suggesting ideas for workplace improvement to supervisors and team members positively adapting to changes in workplace procedures and arrangements taking positive action to report hazards or risk situations to supervisors Planning and organising understanding how own job role fits into the wider workplace context planning daily work tasks to work safely and manage risks according to workplace procedures Self-management following workplace safety requirements and other policy and procedures managing own time completing known delegated tasks on time completing non-routine tasks as requested selecting appropriate equipment and materials asking for advice and assistance 7
Learning identifying personal strengths and weaknesses positively accepting opportunities to learn acting on feedback to improve work performance asking questions to gain information Technology appropriately setting up technological equipment using workplace diagnosis technology recognising and reporting faulty equipment 8
AUR20512 Certificate II in Automotive Servicing Technology The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Communication understanding and carrying out verbal instructions from supervisors and others reading, understanding and completing workplace documentation, forms and records sharing work-related information with other team members using industry terminology communicating with people from a range of social, cultural and ethnic backgrounds Teamwork contributing positively to the work team environment working effectively with others in a socially diverse environment respecting and understanding the views of others giving, receiving and acting upon feedback identifying and describing own role and role of others Problem-solving recognising a problem or a potential problem within a vehicle component/system servicing environment seeking information and assistance to solve problems outside own area of responsibility solving problems within own area of responsibility Initiative and enterprise suggesting ideas for workplace improvement to supervisors and team members positively adapting to changes in workplace procedures and making adjustments to improve own performance taking positive action to report hazards or risk situations to supervisors Planning and organising planning daily work tasks to work safely and manage risks according to workplace procedures prioritising activities to achieve required outcomes planning and organising appropriate equipment and materials planning ahead to anticipate problems with availability of equipment, materials and personnel to assist Self-management following workplace safety requirements and other policies and procedures completing known delegated tasks on time selecting and using appropriate equipment, materials, processes and procedures asking for advice and assistance when appropriate Learning identifying personal strengths and weaknesses acting upon feedback and accepting opportunities to learn to improve work performance asking questions to gain information and identify sources of information to expand knowledge and understanding 9
Technology appropriately selecting and using tools and equipment recognising and reporting faulty equipment using information and communication technology 10
AUR30312 Certificate III in Automotive Electrical Technology The following table contains a summary of the employability skills as identified by the automotive, service and repair industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Communication clearly communicating workplace verbal and non-verbal information and ideas with workplace colleagues, including using automotive terms completing workplace reports using and contributing to workplace procedures maintaining workplace records communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information interpreting the needs of customers reading and interpreting workplace-related documentation Teamwork identifying and describing own role and role of others working with diverse individuals and groups applying knowledge of own role to complete activities efficiently to support team activities and tasks Problem-solving recognising a workplace problem or potential problem and taking action determining problems needing priority action referring problems outside area of responsibility to appropriate person and suggesting possible causes seeking information and assistance to solve problems using a range of problem-solving techniques taking action to resolve concerns developing practical responses to common breakdowns in workplace systems and procedures Initiative and enterprise adapting to new and emerging situations in the workplace being proactive and creative in responding to workplace problems, changes and challenges Planning and organising planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time identifying risk factors and taking action to minimise risk Self-management selecting and using appropriate equipment, materials, processes and procedures recognising limitations and seeking timely advice planning own work requirements, setting own work program and managing time to ensure tasks are completed on time following workplace documentation, such as codes of practice and operating procedures 11
Learning asking questions to gain information identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding participating in self-improvement activities participating in development of workplace continuous improvement strategies helping others develop competency Technology applying and operating electrical and electronic diagnostic test equipment effectively performance testing components, systems and equipment using a range of workplace tools and equipment efficiently and safely storing and caring for components, parts, tools, test equipment and support equipment applying digital literacy skills when fault finding vehicle systems and components using business technology to collect, analyse and provide information in both written and verbal formats 12
AUR30612 Certificate III in Light Vehicle Mechanical Technology The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Communication clearly communicating workplace verbal and non-verbal information and ideas with workplace colleagues, including use of automotive terms completing workplace reports using and contributing to workplace procedures maintaining workplace records communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information interpreting the needs of customers reading and interpreting workplace-related documentation Teamwork identifying and describing own role and role of others working with diverse individuals and groups applying knowledge of own role to complete activities efficiently to support team activities and tasks Problem-solving recognising a workplace problem or potential problem and taking action determining problems needing priority action referring problems outside area of responsibility to appropriate person and suggesting possible causes seeking information and assistance as required to solve problems using a range of problem-solving techniques taking action to resolve concerns developing practical responses to common breakdowns in workplace systems and procedures Initiative and enterprise adapting to new and emerging situations in the workplace being proactive and creative in responding to workplace problems, changes and challenges Planning and organising planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time identifying risk factors and taking action to minimise risk Self-management selecting and using appropriate equipment, materials, processes and procedures recognising limitations and seeking timely advice planning own work requirements, setting own work program and managing time to ensure tasks are completed on time following workplace documentation, such as codes of practice and operating procedures 13
Learning asking questions to gain information identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding participating in self-improvement activities participating in development of workplace continuous improvement strategies helping others develop competency Technology operating diagnostic and test equipment performance testing components, systems and equipment using tools and equipment efficiently and safely storing and caring for components, parts, tools, test equipment and support equipment using business technology to collect, analyse and provide information 14