EXECUTIVE SUMMARY. A. Planning Process

EXECUTIVE SUMMARY Provide a narrative describing the program and concise summaries for Evaluation Criteria A-J of the proposal. Label section headings. (Limit 1200 words) Institution: Florida State College at Jacksonville Degree Type: Bachelor of Science Degree Title: Bachelor of Science in Human Services A. Planning Process Internal Process The College planning process for the Bachelor of Science in Human Services began in August of 2010 with the College Cabinet, under the leadership of Florida State College at Jacksonville President, Dr. Steven Wallace, confirming the addition of the development of the degree to the four-year new program cycle and to the 2010-11 Major Priorities list. This is a part of an annual process in which the College President and Cabinet review regional workforce needs and employment opportunities as they relate to program development at the College. Internal planning will be ongoing until the program implementation in September 2013. The official letter of intent was submitted to FLDOE on October 27, 2010 and receipt was acknowledged by the Division of Florida Colleges. Dr. Wallace included the program in the 2010-11 Strategic Priorities at the August 2010 Strategic Conversation (Section K, page 32-33). The October 27, 2010 Letter of Intent followed FLDOE baccalaureate proposal process guidelines at that time requiring only limited documentation of need and collaboration. The Letter of Intent included three tracks as part of the degree program. After further discussions with UNF in an April 25, 2011 meeting and an analysis of the Workforce Region 8 job market, it was determined that the degree should be developed without multiple tracks. Dr. Wallace updated the District Board of Trustees on the progress of development of the degree proposal during the Strategic Conversations and District Board of Trustees meetings on both June 7, 2011 and again on August 2, 2011 (Section K, pages 34-37). Internal planning will continue through the implementation of the degree in September 2013. External Process To initiate the External Planning Process, Dr. Wallace emailed presidents of Edward Waters College (EWC), Jacksonville University (JU) and University of North Florida (UNF) on October 17, 2010 notifying them of the plan to submit a Letter of Intent to develop a human services baccalaureate degree program. Three meetings were held with representatives of EWC, JU, and UNF. The next external planning step included a formal meeting between Dr. Wallace and the President of UNF, John Delaney; and Senior Cabinet members of the respective institutions. On April 25, 2011, the group convened at UNF and reviewed communication, collaborative events and joint planning to date between the institutions. It was discussed and agreed upon, that the institutions had dissimilar programs and tracks and the Bachelor of Science degree in Human Services would not be a duplication of programming between UNF and FSCJ. However, UNF representatives suggested that the College closely consider the focus of the degree during the 3

development process to ensure that it would best address the needs of the community. As a result of this conversation and review of the regions needs assessment, it was determined that the degree would be developed without tracks (Section K, pages 57-58). At the request of Dr. Larry Daniel, University of North Florida, Dean of the College of Education and Human Services, Interim Provost Dr. Cabral-Maly, Campus President Dr. Barbara Darby and Dean Neal Henning met at UNF to discuss the Human Services curriculum, proposed student demographics, proposed need and timeline (Section K, page 62-63). On November 9, 2011, Dr. Wallace met with UNF President Delaney to discuss the specifics of the degree and obtained a letter of support (Section K, LOS 2). Subsequently, a letter was mailed on November 17 from Dr. Wallace to the three respective regional presidents confirming workforce needs and abundant potential job placements (Section K, pages 66-68). In addition to collaboration with regional universities, initial discussions about the development of the Human Services degree were held by telephone between August and September of 2010 with various industry partners. Partners included representatives from organizations such as River Region Health and Human Services, Clara White Mission, and Hubbard House. All of the individuals indicated that they were in support of the College s development of a baccalaureate degree in Human Services and later provided letters of support to be included in the proposal. A complete list of advisory members is located in Section K, page 69. B. Timeline for Implementation The timeline on page 9 of the application includes a target start date for the Upper Division courses in the B. S. in Human Services of September 2013. C. Workforce Demand/Unmet Need Specific To Program Area This program will serve Workforce Region 8: Baker, Clay, Duval, Nassau, Putnam, and St. Johns Counties. The number of jobs in 2011 in the Human Services Career Pathway for Family and Community Services and Counseling in Workforce Region 8 is 2,709, (for those job titles not requiring a graduate degree) as listed by the State of Florida Department of Economic Opportunity Employment Projections to 2019. Occupations in this career pathway which do not require a graduate degree include job titles such as Social and Community Service Managers, Substance Abuse and Behavioral Disorder Counselors, Rehabilitation Counselors, Health Educators, Community and Social Service Specialists, and Social and Human Service Assistants. The number of current job openings in the Human Services Career Pathway of Family and Community Services and Counseling for2011, which do not require a graduate degree in Workforce Region 8 is 89, as projected by the State of Florida Department of Economic Opportunity (FDEO) (Employment Projections to 2019). Certain jobs in the pathway, such as Mental Health Counselors, Family Therapists, School Counselors, Medical and Public Health Social Workers, and Mental Health and Substance Abuse Social Workers typically require graduate degrees and are not included in the projected 89 annual job openings available to baccalaureate degree holders. 4

There are no baccalaureate programs in Human Services available from postsecondary institutions in Workforce Region 8. University of North Florida, Jacksonville University and Edward Waters College offer none of the bachelor s degrees available under the two digit CIP (44) of Public Administration/Social Services Professions. University of North Florida, Edward Waters College, and Jacksonville University produced no human services graduates, which indicates the current gap in the human services field between available jobs and qualified graduates is conservatively 89 annually, based upon FDEO. D. Facilities And Equipment Specific To Program Area Throughout the College, there are well over 300 Smart classrooms. These classrooms all have an instructor s computer station with Internet access, a projector, and screen. Many are also equipped with control panels for technology systems management, ELMO multifaceted overhead projectors, ceiling-anchored projectors, wide projector screens and dry-erase whiteboards. Faculty members, both full-time and part-time, have access to upgraded office spaces at all College locations. These spaces include individual offices, workrooms, storage rooms and conference rooms. Faculty offices have computers, conference-capable telephone systems, and individual printers, as well as electronic connections to a large-capacity copier and printer along with wireless connectivity. E. Library Resources All Florida State College students have access to the Library/Learning Commons (LLC), with each LLC offering individual and small group tutoring, traditional and virtual services and materials, a variety of workshops, and access to tutorials, computers, and multimedia technology. These LLC resources function as a bridge between classroom learning and successful completion of course requirements. While the College libraries have a strong collection of physical and e- resources, updated materials will be needed to provide students with a comprehensive and diverse array of information required for the full Human Services baccalaureate program. The purchase of additional library resources, including relevant subscription databases, is planned. A list of existing library resources specific to the program is in Section K, pages 70-77. F. Academic Resources Specific To Program Area The College is committed to providing faculty and staff resources required for a fully functional, quality program. Currently seven full-time (57% with Ph.D. or Ed.D) and 13 adjunct faculty (31% with Ph.D.) are credentialed in this discipline area. It is anticipated that no new full-time faculty will be needed in the first four years of the program. Specialty area practitioners will be recruited as adjuncts to complement the full-time faculty expertise and it is anticipated that five additional faculty will be hired in year one and ten more for the following years. An Instructional Program Manager will be hired to lead the implementation and administration of the program in year one. 5

G. Cost To Students Tuition for the FSCJ program will be $87.42 per credit hour for Florida residents, combined with the fees of $21.49 per credit hour for a total of $108.91 per credit hour. Tuition and fees at UNF are $166.03 per credit hour, Edward Waters College are $366.37 per credit hour and Jacksonville University are $930 per credit hour. Comparable educational experiences at Jacksonville University and Edward Waters College range from $50,000 to $100,000. H. Academic Content The proposed Bachelor of Science Degree in Human Services requires that students have completed an Associate of Arts degree or an Associate of Science degree in a related program. Students will be advised by Student Success advisors and counselors to follow a specific pathway when enrolling in lower division general education and professional elective courses in both the AA and/or AS degree program. Specific foundational general education courses will be suggested. The proposed Bachelor of Science degree in Human Services (CIP Code 44.00) is a 121-credithour, four-year degree program. Students will complete 60 hours of lower division courses and 61 hours in the upper division core. The degree program will be delivered in an on-ground, hybrid or online modalities. Planned student enrollment by student headcount is projected to be 48 in year one, increasing to 82 in year two, 100 in year three and 172 in year four. I. Enrollment Performance And Budget Plan The College will incur operational expenses for the program s upper-division courses beginning in fall 2013. Operational costs will include administrative salaries, ongoing marketing and faculty professional development activities, and instructional materials, supplies, and equipment upgrades. Operational costs for the upper-division courses are estimated to total $192,650 in 2013-14 and will decrease to $172,240 (in 2016-17.In 2013-14, the total cost per FTE for upperdivision instruction is estimated at $11,676. As enrollment grows, the cost per FTE declines $3,540 in 2016-17. An Instructional Program Manager will be hired to oversee the development and implementation of the bachelor degree program. Total salary and benefits for the Instructional Program Manager is $97,950. The Instructional Program Manager will also serve as the lead faculty member for the program and teach four sections per year. An additional faculty member will be hired for the program in 2017-2018. Student demand for upper division courses will be met by using existing part-time faculty with terminal degrees. Beginning in 2013-14, five adjunct faculty will be hired in order to meet the student demand for courses in the program, increasing the total personnel costs for the program by $13,019. During subsequent years, the need for part-time faculty will increase as enrollments increase. By 2016-17 ten adjunct faculty will be needed. Total salaries and benefits for the parttime faculty in 2016-17 are estimated at $26,997. It is expected that the College will hire its first full-time faculty member in the program in 2017-18 to join the seven full-time faculty who 6

currently hold a doctorate in this field. Florida State College at Jacksonville projects that the program will be self-supporting from the use of student tuition and student fees beginning in the fourth year. J. Plan Of Action If Program Must Be Terminated Should the program be terminated, FSCJ would stop accepting new students, phase out the program to maximize graduation opportunities, and work with other Region 8 institutions for placement options. The three-step inactivation process includes an Investigation Process, Submission of the Program Inactivation Form, and Notification Process, and traditionally last two to five academic years allowing currently enrolled students to complete 60 upper division credits. Campus leadership creates a program inactivation plan including detailed instructions for formally notifying faculty, staff, students and advisory boards, and also addresses specific options for currently enrolled students. 7

Baccalaureate Degree Program Proposal Recommendations from the Division of Florida Colleges Baccalaureate Review Team for Consideration by the Commissioner of Education A collaborative review was conducted by the Baccalaureate Review Team members, including staff from the Division of Florida Colleges and the Florida Colleges Budget Office. Written recommendations were submitted to the college by the Review Team, college staff revised the proposal, and submitted the final proposal, which is now complete and ready for consideration by the Commissioner of Education. Questions or concerns should be directed to Patricia Frohe at (850) 245-9481 or patricia.frohe@fldoe.org. College Degree Degree Program Date Submitted Type to SBOE Florida State College at Jacksonville BS BS Human Services 03/27/12 No alternative proposals or letters of objection were received for this program. Within 45 days following receipt of a completed proposal by the Division of Florida Colleges, the Commissioner of Education shall recommend approval or disapproval of the proposal to the State Board of Education. Section 1007.33 (5)(e), F.S. Criteria Comments A Planning Process Florida State College at Jacksonville s (FSCJ) Bachelor of Science (BS) degree in Human Services will serve Workforce Region 8, which includes Baker, Clay, Duval, Nassau, Putnam, and St. Johns counties. The degree is designed to prepare students for entry into the Human Services field, which involves providing services for persons with developmental disabilities or mental illness, victims of crime, individuals and families in crisis, older individuals, and treatment of chemical dependency. The degree is designed to meet the needs of non-traditional students and will be delivered in three modalities: on ground, hybrid, and online. Internal planning for this degree program began in August of 2010 with the College Cabinet, and the Letter of Intent (LOI) was submitted in October of 2010. While the LOI included three tracks as part of the degree program, the college determined the degree should be developed without multiple tracks after a meeting with the University of North Florida (UNF) and an analysis of the Region 8 job market. An internal development team comprised of faculty, staff, and campus presidents was charged with researching parallel programs, curricular content, and program assessment. Additionally, the Provost, Associate Vice President of Degree and Career Programs, and Dean of Career Education conducted a comprehensive review of common courses and degree programs across the region and state, and also explored textbooks, subject matter experts, and delivery modalities. Internal planning documents are located on pages 31-53, and include the results of a student interest survey indicating strong interest in the program on pages 41-44. FSCJ collaborated closely with its three regional postsecondary institutions UNF, Edward Waters College (EWC), and Jacksonville University (JU). Three meetings were held with representatives from these institutions, 1

B C D Program Implementation Timeline Workforce Demand/Unmet Need Specific to Program Area Facilities and Equipment Specific to Program Area followed by meetings between the institutions presidents. According to FSCJ, it was confirmed during these meetings that the proposed degree would not be a duplication of services in the area. A final meeting between FSCJ President Wallace and UNF President Delaney resulted in the procurement of a letter of support for the program, located on page LOS 3. Letters of support are also included from EWC and JU (LOS 1-2). Documentation of these collaborative activities, including meeting minutes and email correspondence are located on pages 54-68. FSCJ also engaged in discussions with various industry partners and advisory committee members (a list of members is on page 69), and letters of support from these partners are located on pages LOS 9-16. The projected implementation date of upper division enrollment is September 2013, which will provide the college with over a year to prepare. The complete timeline of implementation activities is located in Section B. As mentioned previously, this program will serve Workforce Region 8. There were 2,709 jobs in the Human Services Career Pathway for Family and Community Services and Counseling in Region 8 in 2011, according to the State of Florida Department of Economic Opportunity Employment Projections. There are 89 current job openings that will accumulate to 445 job openings in the Region over the next five years. Specific job titles within this field include social and community service managers, substance abuse and behavioral disorder counselors, social and human service assistants, rehabilitation counselors, and health educators. Jobs in this pathway that require a graduate degree, such as mental health counselors and mental health and substance abuse social workers, were not included in this analysis. UNF, JU, and EWC do not offer bachelor s degrees under the two-digit Classification of Instructional Programs (CIP) code (44) of Public Administration/Social Services Professions, so there were no recent graduates produced in the region. Therefore, there is a gap of 89 between available jobs and qualified graduates annually in the Human Services field, and the supply of graduates in Workforce Region 8 does not meet the demand for bachelor s-degree-prepared human services professionals. The college asserts that with 2,709 current positions and a rapidly growing number of businesses, employers report there is a need for qualified graduates. According to FSCJ, organizations such as Clara White Mission, Lutheran Social Services of Northeast Florida, Inc., and River Region Human Services, Inc., hire employees in the human services field. As mentioned previously, a student interest survey was conducted and 75 percent of the 73 students who responded to the question indicated that they were interested in this degree program. FSCJ also collaborated with the Workforce Development Board, Chamber of Commerce, Economic Development Council, and business partners, and stated that Jacksonville is the economic driver for the Northeast Florida area and the recent increase in population in the area has created a need for employees who are qualified to provide necessary community and social services. Letters of support are included from several local government agencies and local human services agencies on pages LOS 4-16. FSCJ does not anticipate any new facilities or equipment will be needed to support the program. The college has over 300 Smart classrooms, well 2

E F Library/Media Specific to Program Area Academic Resources Specific to Program Area equipped faculty spaces, and over 500 computers college-wide. Students have access to the Library/Learning Commons (LLC) on multiple campuses and centers, and an inventory of the library s current collection of resources that support the Human Services program is located on pages 70 77. A total of $53,951 has been budgeted over a four-year period to purchase new materials to support the proposed degree to be selected by the Human Services faculty and Instructional Program Manager. FSCJ currently has seven full-time (57 percent with a Ph.D.) and 13 part-time (31 percent with a Ph.D.) faculty that are credentialed to teach in this discipline area. It is anticipated that no new full-time faculty will be needed in the first four years of the program. Five specialty area practitioners will be hired as adjunct faculty in the first year and 10 more will be hired in the following years. An instructional Program Manager will be hired in year one and an Associate Dean may be hired at a later date, depending on enrollment numbers. No additional instructional support personnel are needed. G Cost to Students H Academic Content The estimated cost for four years of study at FSCJ is $12,502.80. Four year programs at UNF total $19,923.60. At JU, the program would cost $111,600, and at EWC it would cost $43,976.40. The BS in Human Services program will consist of 121 credit hours and is designed to articulate with an Associate of Arts (AA) or Associate of Science (AS) degree. Applicants must be a graduate of an AA, AS, or higher degree program in any field and completed a minimum of 60 transferable college credit hours with a Grade Point Average of 2.0 or above. Applicants who have not completed the required 36 hours of General Education must complete or transfer in additional hours that meet this requirement. I Enrollment, Performance and Budget Plan FSCJ estimates 80 percent of courses will be taught by terminally degreed faculty. The anticipated student/teacher ratio is 25:1 with classes capped at 25 students. The CIP code for this program is 44.0000, which does not include any required prerequisite courses. The curriculum overview is located on pages 19-20 and 22. AS degree completers will have to take the needed General Education courses in addition to the upper division curriculum to complete the degree. This program will not be designated as Limited Access. A total of 48 enrollments are planned for 2013-14, and projected expenses are budgeted at $192,650. For 2014-15, enrollment is estimated at 82 students and expenses are estimated to decrease to $162,186. Additional budget information is included on the Enrollment, Performance and Budget Plan form located on pages 26 and 79, and an expanded four year budget is located on page 80 of the proposal. FSCJ anticipates that the program will be self-supporting from student tuition and fees in the fourth year of operation. The operational costs during the first three years will be offset by the college s operating budget. In 2016-17, it is projected that the program will generate $31,454 in surplus funds. In the event of significant budget reductions, the college could reduce planned program expenditures by $136,559 over four years by reducing library capital 3

J Plan of Action if Program Must be Terminated outlay expenses and delaying the hiring of an instructional program manager. The college would utilize student tuition, fees, unrestricted fund balance, and operational cost savings to offset the cost of the program during the first three years before the program becomes self-sufficient. FSCJ maintains a three-step process for inactivating certificate or degree programs, which involves the investigation process, submission of the Program Inactivation Form, and the notification process. Should the program be terminated, faculty, staff, students, and advisory boards will be formally notified, and students will be given the opportunity to complete the program within a specified period of time (must not exceed five years), transition to another program of study, or choose between these two options. Comments: As a result of communication with UNF, FSCJ revised its original program intent to offer several concentrations. This is evidence that there is a coordinated and collegial relationship among FSCJ and area universities. The BS in Human Services will offer AA students an affordable baccalaureate degree option in the region. Indian River State College was approved to offer a BS in Human Services in 2010 and is the only public postsecondary institution in Florida offering the program. Recommendation: Approve Interim Vice Chancellor for Academic and Student Affairs, Division of Florida Colleges Date 2/28/12 Recommendation: Approve Chancellor, Division of Florida Colleges Date 3/1/12 4