No. 300-1 Revision 2012 Objective: Define the dress and grooming standards and expectations for Signature Flight Support team members General All employees are required to ensure that their appearance is appropriate to provide a professional and customer focused image. Wearing of uniforms is compulsory in areas that directly service our customers and must be clean and present a professional appearance at all times and must be worn in its entirety, and as directed by the line manager. An employee displaying a poor image may be asked by their line manager to go home and return in an acceptable standard. 300-1-1 Uniformed Positions Uniforms will be properly cleaned, pressed and worn without unauthorized variations or additions. The following positions have assigned uniforms: Supervisors Customer Service Representatives Air Concierge/Drivers/Valet Line Service Technicians/HS&E Personnel Allotments: Uniform allotments for the following positions are: Full Time Female CSR & Supervisors Part Time Female CSR 3 Shirts 2 Shirts 3 Bottoms 2 Bottoms 1 Blazer (Choice Short or Long) 1 Blazer (Long) 1 Sweater set 2 Scarves 2 Scarves 1 S Pin 1 S Pin Full Time Male CSR & Supervisors Part Time Male CSR 4 Shirts 2 Shirts 3 Bottoms 2 Bottoms 1 Sweater Vest 1 Sweater Vest 2 Ties 2 Ties 1 S Pin 1 S Pin Full Time Air Concierge/Driver/Valet Supervisors and Part Time Air Concierge/Driver/Valet 5 Golf/knit shirts 3 Golf/knit shirts 5 Pants 3 Pants 5 Shorts/Skorts 3 Shorts/Skorts 1 Three systems parka 1 Three systems parka 1 S Pin 1 S Pin 1
Name Tags, Lanyards and S Pins: Any uniformed position will wear a Signature standard nametag or patch at all times. The nametag must be worn on the employee s right, upper-chest. The nametag will display first and last name. A new hire or promoted employee (if appropriate) will wear a name badge with Employee in Training printed on the badge while he/she is in training for his/her position. Only break-away lanyards approved by the corporate marketing department may be worn. S pins are required at all times. They should be worn on the lapel/jacket. 300-1-2 Non-Uniformed Positions The following positions wear professional business attire: Managers Administrative Employees Corporate Employees Other: 300-1-3 Guidelines A new hire or promoted employee (if appropriate) will wear a name badge with Employee in Training printed on the badge while he/she is in training for his/her position. Specific guidelines for the following positions are provided within this SOP: Male Customer Service and Supervisory Female Customer Service and Supervisory Line Service uniformed Male Non-uniformed Female Non-uniformed Male Customer Service and Supervisory Positions Uniform properly cleaned, pressed and tucked. Shoes and belt must be entirely black. Uniform worn without unauthorized variations or additions. Socks must be navy blue or black. T-shirts are to be worn under the uniform shirt and will be white with no additional patterns. Uniform tie is required at all times. Only the current tie is approved for wear. S pins are required at all times. They should be worn on the lapel/jacket. 2
Hair is to be kept short, extending no further than slightly above the collar, and neatly groomed. Patterns shaved in the hair/scalp, as well as extreme/drastic hairstyles and colors are not permitted. Hair may be colored within the natural spectrum of hair color. Face shaved daily or a fully-grown mustache or beard that is trimmed and neatly groomed. A mustache and/or beard can only be grown while away from the job, i.e. vacations. Fingernails are to be trimmed and neatly groomed. Wristwatch and wedding band are the only jewelry permitted. Bodily piercing is not permitted. Airplane pins, or any other type pins or are not to be worn unless approved by the General Manager. Visible tattoos are not permitted. Airport ID badges are worn attached to a breakaway strap or arm band issued by the company, and worn according to established airport security regulations. Sunglasses may only be worn outdoors. Female Customer Service and Supervisory Positions Uniform properly cleaned, pressed and tucked. Uniform worn without unauthorized variations or additions. The uniform scarf and S pin is to be worn at all times. Skirt hem is no higher than 1 above the knee or lower than 6 below the knee. Shoes must be entirely black flats or heels that do not exceed 2 in height. Black belt must be worn with slacks. Open toed shoes are not permitted. Hosiery or tights must be worn at all times. Bare legs are not permitted. Colors will be limited to neutral, off black and navy shades with no seams or patterns. Only the current approved accessories (scarves, ties, etc.) are to be worn in appropriate manner. i.e. no scarves on the head, etc. Hair is to be kept neatly groomed with bangs clear of both eyes. Patterns shaved in the hair/scalp, as well as extreme/drastic hairstyles and colors are not permitted. Hair may be colored within the natural spectrum of hair color. Fingernails are not to exceed one quarter of an inch from the tip of the finger. Clear, natural or red polish is permitted. No overly ornate decals or paint schemes allowed. Wristwatch, wedding band and engagement ring, one pair of earrings (no larger than 1 in diameter) worn in ear lobe and a necklace (small chain no longer than 18 and attachment no larger than 1 in diameter) is the only jewelry permitted. Body piercing is not permitted. Airplane pins, or other type pins, are not to be worn unless approved by the General Manager. For safety purposes, earrings or necklaces WILL NOT be worn on the ramp while working. Visible tattoos are not permitted. 3
Airport ID badges are worn attached to a breakaway strap or armband issued by the company, and worn according to established airport security regulations. Sunglasses may only be worn outdoors. Line Service, Air Concierge, Driver and Valet Uniformed Positions The uniform hat is the only approved hat. The hat is worn with the bill in front. Shirts are worn tucked in and properly buttoned with only the top two buttons unbuttoned. Torn, cut-off or rolled up sleeves are unacceptable. In special circumstances, coveralls may be issued to line service employees A plain white T-shirt is the only approved T-shirt to be worn under the uniform shirt. S pins are required at all times. They should be worn on the lapel/jacket. Pants must not be rolled up, torn off or tucked into boots. Undergarments will not extend beyond the length of the uniform shorts. Belts are black with no metallic or decorative buckle. Shoes must be entirely black and resistant to oil, fuel and other chemicals. Shoes should have non-skid soles and not be made of cloth. Socks are to be white or black with no additional patterns. Hair is to be kept neatly groomed with bangs clear of both eyes. Hair longer than the collar must be tucked in the collar or a hat. Patterns shaved in the hair/scalp, as well as extreme/drastic hairstyles and colors are not permitted. Hair may be colored within the natural spectrum of hair color. Face shaved daily or a fully-grown mustache or beard that is trimmed and neatly groomed. A mustache and/or beard can only be grown while away from the job, i.e. vacations. Fingernails are to be trimmed and neatly groomed. Wristwatch and wedding band are the only jewelry permitted. Airplane pins, or any other type of pins, are not to be worn unless approved by the General Manager. Any body piercing is not permitted. Due to safety concerns, no earrings or necklaces will be worn on the ramp while working. Visible tattoos are not permitted. Attach badges to a breakaway strap, armband or belt strap issued by the company. Only approved logos will be accepted for breakaway/belt strap. Hearing protection and safety vest is to be worn at all times on the ramp. Sunglasses may only be worn outdoors. Male Non-uniformed Positions Business attire properly cleaned and pressed. Shoes and belt must match in color. Socks must be worn and match clothing. 4
T-shirts are to be worn under a dress shirt and will be white with no additional patterns. A tie is required at all times unless working on the ramp. Hair is to be kept short, extending no further than slightly above the collar, and neatly groomed. Patterns shaved in the hair/scalp, as well as extreme/drastic hairstyles and colors are not permitted. Hair may be colored within the natural spectrum of hair color. Face shaved daily or a fully-grown mustache or beard that is trimmed and neatly groomed. A mustache and/or beard can only be grown while away from the job, i.e. vacations. Fingernails are to be trimmed and neatly groomed. Wristwatch, wedding band and a necklace (small chain no longer than 18 and attachment no larger than 1 in diameter) are the only jewelry permitted. Bodily piercing is not permitted. Airplane pins, or any other type pins or are not to be worn unless approved by the General Manager. Visible tattoos are not permitted. Female Non-uniformed Positions Business attire properly cleaned and pressed. Skirt hem is no higher than 1 above the knee or lower than 6 below the knee. Shoes must be flats or heels that do not exceed 2 in height. Open toed shoes are not permitted. Hosiery and tights must be worn at all times. Bare legs are not permitted. Colors will be limited to neutral, navy, black or gray shades with no seams or patterns. Hair is to be kept neatly groomed. Patterns shaved in the hair/scalp, as well as extreme/drastic hairstyles and colors are not permitted. Hair may be colored within the natural spectrum of hair color. Fingernails are not to exceed one quarter of an inch from the tip of the finger. Clear, natural or red polish is permitted. Wristwatch, wedding band, an additional ring, one pair of earrings (no larger than 1 in diameter) worn in ear lobe and a necklace (small chain no longer than 18 and attachment no larger than 1 in diameter) are the only jewelry permitted. Body piercing is not permitted. Airplane pins, or any other type pins are not to be worn unless approved by the General Manager. Visible tattoos are not permitted. Polo Shirts Approved polo shirts are to be worn only at designated resort destinations and at the discretion of local management. Resort destinations include the following locations: BCT, HXD, ISM, LAS, MCO, PBI, PSP, SAV, SIG, SXM, and VNY. 5
300-1-4 Replacing Uniforms Replacement uniforms will be issued on a wear and tear basis as determined by the line manager. A uniform item will be replaced at no cost to the employee where in the opinion of the line manager it is in a condition which is likely to adversely reflect upon the corporate image and its condition has been caused through fair wear and tear or has resulted from circumstances beyond the control of the employee. Exchanges will be arranged at no cost to the employee for faulty materials in the manufacture of the garments or faulty workmanship. Costs associated with any change to sizing required by the employee outside of the subsequent order shall be borne by the employee. Sizing changes as a result of maternity shall be included in the standard uniform policy. Information must be provided for any request for adjustment/addition to uniform for religious reasons at the time of placing an order. When an employee loses part of a uniform, its replacement will be at the employee s expense. Employees will not alter the design, cut or pattern of any item of the uniform; where it is visible that an employee has altered part of any uniform item, the employee shall replace the item and the cost shall be borne by the employee. Personal protective clothing and safety boots will be replaced on a fair wear and tear, and soiled basis at the discretion of the line manager. This will be done by the employee returning the damaged item to their line manager and seeking a signed approval from the line manager for the replacement of the item. Non compliance with the wearing of uniform may lead to disciplinary action which could result in dismissal. 300-1-5 Accessories Accessories are provided in the original allotment and paid for by the company. Approved accessories can be purchased by employees and worn per Signature guidelines. Personal Protective Issue All employees provided with uniforms classed as personal protective equipment are required to wear their uniform on every occasion they report to work. Any employee provided with personal protective equipment for safety requirements must use them at all required times. (e.g. hats, hi-vis vests/jackets, boots etc.). 6