Sash Balance and Shoe Replacement

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and Replacement and Replacement for Andersen Narroline Windows with Conversion Kit Installed Read all instructions carefully before attempting this procedure. If you have any questions about your ability to complete the procedure, call Andersen at 1-888-888-7020 for further direction. Andersen WindowCare service center hours are Monday through Friday, 7AM to 7PM Central Time and Saturday, 8AM to 4PM Central Time. Thank you for choosing Andersen products. Every assembly and installation is different (windloads, structural support, etc.) and, Andersen strongly recommends consultation with an Andersen supplier or an experienced contractor, architect, or structural engineer prior to the assembly and installation of any Andersen product. Andersen has no responsibility in regard to the post-manufactured assembly and installation of Andersen products. Use of ladders and/or scaffolding and working at elevated levels may be hazardous. Follow equipment manufacturer's instructions for safe operation. Use extreme caution when working around window and door openings. Falling from opening may result in personal injury or death. Improper use of hand or power tools could result in personal injury and/or product damage. Follow equipment manufacturer's instructions for safe operation. Always wear safety glasses. Weight of window and door unit(s) and accessories will vary. Use a reasonable number of people with sufficient strength to lift, carry, and install window and door unit(s) and accessories. Always use appropriate lifting techniques. Parts Included (1) / Assembly Component Identification Tools and Supplies Required Flat Blade Screwdriver (with long handle) Safety Glasses / Assembly Andersen, the AW logo, and Andersen WindowCare are registered trademarks of Andersen Corporation. All other marks where denoted are marks of Andersen Corporation. 1997 Andersen Corporation. All rights reserved. Instruction Guide 0005181 Revised 02/22/00 1

1. Position for Removal Lift about three inches from sill. Refer to washing instructions on right-hand corner of head jamb. Slide both Wash Assists, one on each side, down from top of Side Jamb Liner until they snap in place between the and Side Jamb Liner. and Replacement Side Jamb Liner 3 Wash Assist Sill 2. Tilt must be at a 90º angle to be removed. Tilt in and down, horizontally, to a 90º angle. 3. Release Retainer Clip Before releasing the from Jamb Liners, make certain sash is properly supported. Failure to support may result in serious injury, product and/or property damage. Pivot Pin Depress Retainer Clip, using a small screwdriver, to release Pivot Pin on. Raise corner two inches above shoe and hold in place. Repeat for opposite side of. 2" 2

4. Remove and Replacement Use extreme care when working around window opening. Never leave a window opening unattended, especially when children are present. Falling from window opening may result in severe personal injury or death. Pivot Pins Lift up and out after both Pivot Pins are released. 5. Position for Removal if Required Slide both Wash Assists back to top of window unit. Position about five inches from sill. Holding top right-hand side of, depress Side Jamb Liner with one hand and carefully pull inward until it releases from liner. Holding in position, depress opposite Side Jamb Liner and carefully pull inward. Slide wash assists from top corners down between sash & vinyl until they snap. Pu l sash. Rest lower sash on si l. Slide assists back up. Slide upper sashdown. Depress vinyl channel. Pu l sashout one corner at a time. Wash Assist Side Jamb Liner Side Jamb Liner 3

6. Tilt Down and Replacement must be at a 90º angle to be removed. Tilt in and down, horizontally, to a 90 degree angle. 7. Release Retainer Clip Before releasing the from Jamb Liners, make certain is properly supported. Failure to support sash may result in serious injury, product and/or property damage. Pivot Pin Depress Retainer Clip, using a small screwdriver, to release Pivot Pin on. Raise corner two inches above the and hold in place. Repeat for opposite side of. 2" 8. Remove Use extreme care when working around window opening. Never leave a window opening unattended, especially when children are present. Falling from window opening may result in severe personal injury or death. Pivot Pins When both Pivot Pins are released, lift up and out. 4

and Replacement 9. Release Tension on s s are under high tension. Use flat blade screwdriver with long handle so that both hands can be used to release balance tension. Suddenly releasing could damage window unit. Turn Cam 90º using a flat blade screwdriver to unlocked position. Hold screwdriver firmly in Cam and carefully let shoe rise until tension is released. Repeat for other on the same side of unit. Cam Unlocked Position Locked Position When the sash is tilted in, the Omega Spring Brake engages the side jamb to secure the sash. Cam Omega Spring Brake 10. Remove Jamb Liner Exterior Interior Grasp Side Jamb Liner near sill, and placing your fingers on the inside of Track. Flex Side Jamb Liner towards interior until outside of liner releases from kerf. Work fingers up Side Jamb Liner until outer edge is completely released and remove. Track Kerf Track Track Exterior Side Jamb Liner Sill Interior Flex Side Jamb Liner towards interior 5

11. Remove Old Assembly For replacing Assembly, unhook Steel S Hook from top of Pocket. Pull Assembly out. For replacing Assembly, first remove Foam Weatherstrip Plug at top of Pocket. Unhook Steel S Hook from top of Pocket. Pull Assembly out. Assembly Pocket and Replacement Foam Weatherstrip Plug Steel "S" Hook Steel "S" Hook Pocket 12. Install New Assembly Check Steel S Hook to ensure it engages top of Jamb Liner. Insert Assembly for upper and lower sashes. Replace Foam Weatherstrip Plug in the Pocket. Pocket Foam Weatherstrip Plug Assembly Steel S Hook (Engages top of Side Jamb Liner) 6

13. Install Side Jamb Liner Align notch locate at top of Side Jamb Liner with rid located on Head Jamb Liner. Push inside edge of Jamb Liner into Pocket Stop. Push outside edge of the Side Jamb Liner into frame. You may need to squeeze the Jamb Liner to get it into place. Rib and Replacement Head Jamb Liner Notch Side Jamb Liner Frame Side Jamb Pocket Stop Push outside edge of Side Jamb Liner into Frame Push inside edge of Side Jamb Liner into Pocket Stop 7

14. Reset Cam(s) and Replacement s are under high tension. Use a flat-bladed screwdriver with long handle so that both hands can be used to release balance energy. Suddenly releasing could damage window unit. Insert screwdriver into Cam and lower down until it is about three inches from sill. Turn Cam until the cam opening is on top and shoe is in locked position. Repeat for in opposite jamb. For Assembly replacement, repeat Step 14, positioning s about five inches above sill. Cam Unlocked Position Cam Locked Position Omega Spring Brake When the sash is tilted in, the Omega Spring Brake engages the side jamb to secure the sash. 15. Reinstall Follow Steps 1-8 in reverse order to reinstall sash. Gently press down on lower corners of sash firmly seating sash pivot pin in retaining clips of shoes before rotating sash up. 8