THE MANAGED SERVICE FOR SAM

THE MANAGED SERVICE FOR SAM

THE BENCHMARK MANAGED SERVICE FOR SOFTWARE ASSET MANAGEMENT (SAM) Livingstone is the global leader of managed services for software asset management. We are the trusted partner for many of the world s largest enterprises. Our proven track record of delivering hard cost savings, quantifiable risk mitigation, license optimization and vendor audit readiness is second to none - coupled with an impressive customer satisfaction and retention. Livingstone understand and support complex licensing such as Oracle, Microsoft and SAP. Livingstone have an unusually high level of domain expertise

OUR SAM PROCESS livingstone-tech.com

DISCOVERABLE AND UNDISCOVERABLE DATA Livingstone understands the datasets you need to generate a truly effective license position and become audit ready. Complex and modern license models require data that is not available from automated discovery tools including environments, configurations, database options and user types. Our service incorporates this knowledge and we guide you in collecting this critical non instance data. Our independence and data source agnostic approach mean you can leverage your existing technologies and let Livingstone identify and close the gaps that are stopping you from generating true business value from your data. CONTRACT MANAGEMENT AND ENTITLEMENT The management of contracts and entitlement is growing in complexity as vendors constantly evolve their license models. The Livingstone managed service brings clarity and confidence by helping you identify and collect critical documents, create effective relationships between them and interpret key terms and conditions. Our service generates a true entitlement picture for even the most complex license types and arms you with the information you need to understand not only the restrictions but the opportunities for optimisation often buried in the small print. EFFECTIVE LICENSE POSITION The Livingstone managed service delivers accurate, complete, provable effective license positions across the entire range of software vendors. Our ELPs are enriched with our deep understanding of the infrastructure of complex organisations, the requirements of vendors such as IBM, Oracle, SAP and Microsoft and our focus on non instance data the information that automated discovery tools cannot provide. Supported by our team of independent licensing specialists and SAM experts with Livingstone you can be confident that you license position is always audit ready. COMPLIANCE AND SECURITY Livingstone understand the value hidden in our client s data for risk mitigation, reputational protection and software governance. Our analytical approach generates information and reports that support your IT security, governance, internal audit and compliance functions. Our service not only ensures that software deployments are compliant with contractual terms and conditions and your operational standards but identifies and controls unauthorised, blacklisted, pirated and cracked software. VENDOR AUDIT READY Livingstone s managed service is designed to meet the complexities and requirements of vendor audits. Our managed service gives you the information you need to act from a position of strength and we will be your trusted partner to guide you through the audit process. With access to validated, up-to the minute information available at all times across your software estate and our team of SAM experts, you will be ready to face vendor audits with confidence and authority. COST AND LICENSE OPTIMISATION The Livingstone managed service is proven to help clients control software spend, eliminate unplanned and unnecessary expenditure and optimise software usage and deployment. Our service is focussed on the generation of value from SAM, not just the production of reports and your goals become our deliverables. Our licensing specialists and senior SAM consultants work tirelessly with you to identify opportunities for re-harvesting, right sizing of support and maintenance contracts and optimising your deployments, purchases and renewals. THE MANAGED SERVICE FOR SAM

WHAT OUR CLIENTS SAY In the first 12 months we reduced our unused software expenditure by over 45%. Livingstone are proactive they tell us what our problems are, they don t wait for us to ask. Livingstone make our life easier - their expertise is better than the vendors. Livingstone have great knowledge and their energy is incredible. Livingstone were commercially the best. The consultants at Livingstone are unique this sets them apart. livingstone-tech.com

INDEPENDENT & IMPARTIAL We treasure our independence. Livingstone is not a software reseller and is vendor tool agnostic. Our independence means we have no hidden agenda and firmly believe this unique attribute truly sets us apart from the competition. It guarantees we always provide valuable, objective and unbiased advice that is tailored to suit a client s exact requirements. Headquartered in London, with offices in New York, Orlando, Dallas and Sydney we provide a support network that is second to none. Our customers are our greatest advocates, and include some of the world s leading firms. We strive to build long term relationships with each and every one of them and to make every user a client reference. OFFICES UK LONDON Galaxy House - Unit 3 32 Leonard Street London,EC2A 4LZ,UK Tel: +44 (203) 817 4880 READING Kilnbrook House Rose Kiln Lane Reading,RG2 0BY, UK Tel: +44 (0) 118 903 7910 US NEW YORK 747 Third Avenue 2nd Floor,New York, NY 10017, USA Tel: +1 469 480 4456 DALLAS 5650 Swiss ave Dallas, TX 75214,USA Tel: +1 469 480 4456 FLORIDA 970 Lake Carillon Drive Suite 300, St.Petersburg 33716, USA Tel: +1 469 480 4456 APAC SYDNEY 50 Bridge Street Level 34, Sydney NSW 2000 Australia Tel: +61280155144 Web: Email: livingstone-tech.com info@livingstone-tech.com Livingstone acknowledges the trademarks of the companies represented in this document. Ref: SC.V1-08/15 THE MANAGED SERVICE FOR SAM