Cisco IP Phone Training. covers Cisco 7945 & 7965 model phones and general phone usage

Cisco IP Phone Training covers Cisco 7945 & 7965 model phones and general phone usage

Topics Phone Contents for Cisco 7945 and Cisco 7965 Placing, Answering, and Disconnecting Calls Using the Softkeys Using Softkeys When not in a Call (On-Hook) Using Softkeys When in a Call (Off-Hook) Creating a MeetMe Conference Creating a Conference Call Using the Feature Buttons Messages Directories Settings

2 Phone Contents Cisco 7941 1 8 7 3 9 4 5 6 q w e t r y u i o 1 Phone Handset 2 Voicemail Pilot Light 3 Phone Display 4 Model Number 5 Programmable Buttons 6 Footstand Button 7 Softkey Row 8 Number Keypad 9 Navigation/Confirm q - Messages w - Directories e - Services r - Settings t - Help y - Volume u - Headset i - Mute o - Speaker

2 Phone Contents Cisco 7945 1 7 9 3 q 4 5 6 8 w e r y t u i o p 1 Phone Handset 2 Voicemail Pilot Light 3 Phone Display 4 Model Number 5 Programmable Buttons 6 Footstand Button 7 Softkey Row 8 Screen Wake-Up 9 Number Keypad q Navigation/Confirm w - Messages e - Directories r - Services t - Settings y - Help u - Volume i - Headset o - Mute p - Speaker

2 Phone Contents Cisco 7961 1 8 7 3 9 4 5 6 q w e t r y u i o 1 Phone Handset 2 Voicemail Pilot Light 3 Phone Display 4 Model Number 5 Programmable Buttons 6 Footstand Button 7 Softkey Row 8 Number Keypad 9 Navigation/Confirm q - Messages w - Directories e - Services r - Settings t - Help y - Volume u - Headset i - Mute o - Speaker

Phone Contents Cisco 7965 2 1 9 3 4 5 6 7 8 w e q r y t u i p o 1 Phone Handset 2 Voicemail Pilot Light 3 Phone Display 4 Model Number 5 Programmable Buttons 6 Footstand Button 7 Softkey Row 8 Screen Wake-Up 9 Number Keypad q Navigation/Confirm w - Messages e - Directories r - Services t - Settings y - Help u - Volume i - Headset o - Mute p - Speaker

Phone Contents - Descriptions 1 Phone Handset: Used to answer calls 2 Voicemail Pilot Light: Lights up if there is new voicemail 3 Phone Display: Shows phone options or caller ID 4 Model Number: Model number of phone 5 Programmable Buttons: Can be tied to other extensions or used for speed dials 6 Footstand Button: Adjusts the angle of the footstand on rear of phone 7 Softkey Row: Flexible menu options that change based on current phone status 8 Screen Wake-Up: If screen is powered off, press button to wake up display 9 Number Keypad: Standard 10-key number pad with pound and star buttons q Navigation/Confirm: Enables movement and selection of choices in menu w Messages: Press to instantly dial Cisco Unity Voicemail to check messages e Directories: Displays call logs and corporate directory r Services: If phone is subscribed to services, they can be accessed here t Settings: View settings of phone, change ringtone, and other options y Help: Shows a help menu based on current screen u Volume: Adjust call volume for current call or for ringer if not on call i Headset: Press this button to use an external headset, bypassing the handset o Mute: No audio will be transmitted through to the caller p Speaker: Places audio through the speaker, allows for hands-free communication

Placing Calls - Lift the handset and dial the number (or dial the number and lift the handset) - Press the New Call softkey and dial the number Placing, Answering, and Disconnecting Calls Answering Calls - Lift the handset - Press the Answer softkey - Press the line button on which the call is ringing Disconnecting Calls - Hang up the headset (or press the hook switch) - Press the End Call softkey - If on speaker, press the Speaker button IMPORTANT - Remember to dial 9 first to open an outside line - All local calls must begin with 9 + 512

Using Softkeys When Not in a Call (On-Hook) Redial Softkey Redials the last call placed New Call Softkey Gives a dial tone through the speaker; can pick up the handset to go off speaker CFwdAll Softkey Forwards all calls to a different number Press CFwdAll, then dial the number to forward calls to The screen will display the number entered if Call Forwarding is enabled, and flashing arrow will display next to the forwarded extension To disable Call Forwarding: press the CFwdAll button again NOTE: Make sure to follow the same format as dialing a phone number when attempting to Call Forward (5-digit campus, 10-digit local)

Using Softkeys When in a Call (Off-Hook) Hold Softkey Places call on hold. The held call will flash and a pause symbol will appear next to the extension with the held call Resume Softkey Resumes a held call Answer Softkey Answers a second call while already in an active call (a.k.a. Call Waiting) This places the first call on hold To navigate between multiple calls, use the navigation keys to highlight a call then press the Resume key

Using Softkeys When in a Call (Off-Hook) Transfer Softkey Transfers a phone call to another number Transfer a call to another phone Press the Transfer softkey (places the call in Hold status) Dial the number to transfer the call to The transfer can be announced (informing the person receiving the transfer of the call) before the transfer occurs Press the Transfer softkey to transfer the call or press the End Call Softkey to cancel the transfer and resume the original call Transfer a call to voicemail Press the Transfer softkey Press the Messages button on the phone Press the Pound key (#) Dial the extension of the person s voicemail Press Pound (#), then 2 When voicemail answers, press the Transfer softkey to complete the call

Using Softkeys When in a Call (Off-Hook) Park Softkey Enables a call to be parked on a randomlyassigned number and be picked up on any IP phone (must be on a call in order to see the Park softkey) To use the Park feature While on a call, press the More softkey, then press the Park softkey The screen will display a prompt: Call Park At. The number will display for a few seconds to give time to write it down Go to any IP phone, then dial the Park number to retrieve the call A parked call that is not retrieved within a few minutes will ring back on the phone that parked the call Call Park numbers are randomly assigned between 31720 and 31725

Using Softkeys When in a Call: Creating a MeetMe Conference MeetMe softkey Can be used to have an internal conference call with up to 10 total people (only works within ACC) To create a MeetMe Conference Pick up the handset Press the More softkey Press the MeetMe softkey (the phone will beep twice) Dial one of the MeetMe numbers (1800-1805). If you hear a fast busy signal, hang up and try a different MeetMe number Once a number has been found, send the meeting number to all joining parties (MeetMe Conferences are joinable by dialing the MeetMe number)

Using Softkeys When in a Call: Creating a Conference Call Conference softkey Creates a conference call for up to 6 people To create a Conference Call Press the More softkey Press the Confrn softkey (places the original call on Hold) Dial the number or extension of the person to add to the conference Once the person answers, press the Confrn softkey To Conference will display on the screen Repeat the steps to add more people Only the initiator of the Conference Call can invite people If one person is still in the Conference Call, the call will remain connected To view the names and/or phone numbers of the Conference Call attendees, press the More softkey, then press the ConfLi softkey

Using the Feature Buttons: Messages Initial Setup Contact the Help Desk to get an account created Default password: 159357 Setting up Voicemail Press the Messages button (or dial 3-1790 on campus or 223-1790 off campus) Enter the password, then press Pound (#) Follow the prompts to record a spoken name and greeting Access voicemail from a different phone on campus Press Messages, then press Star (*) Enter the 5-digit extension to check, then press Pound (#) Enter the password, then press Pound (#) Access voicemail from off campus Dial 223-1790 Press Star (*), then enter the 5-digit extension, then press Pound (#) Enter the password, then press Pound (#) NOTE: Your User ID is your 5-digit extension. Your PIN is your voicemail password.

Menu Options Using the Feature Buttons: Directories 1) Missed Calls Shows log of all incoming, unanswered calls 2) Received Calls Shows log of all incoming, answered calls 3) Placed Calls Shows log of all outgoing calls 4) Personal Directory Customized address book and fast dials 5) Corporate Directory Listing of all users with an extension When a call is highlighted, press the More softkey, then Details softkey to see more details about the call To access the Personal Directory, contact the Help Desk to request your UserID and PIN

Using the Feature Buttons: Directories (cont d.) Placing a call from a call record Highlight the call using the navigation keys Pick up the handset (or press the headset or speaker keys) to automatically dial the highlighted number For off campus numbers: Highlight the call using the navigation keys Press the EditDial softkey Place a 9 in the beginning of the number (making sure that 512 is added for local numbers) Use the >> softkey to move to the end of the number, then press Dial or pick up the handset to dial the edited number

Using the Feature Buttons: Directories (cont d.) Using the Corporate Directory Use the navigation keys to select a search field First Name: Last Name: Number: Enter names by using the 10-key dialing (ex. press the 5-key two times to enter a k ) Highlight the search result with the navigation keys and press the Dial softkey or pick up the handset to dial the number

Using the Feature Buttons: Settings Available Menu Options for Settings Button 1) User Preferences 1) Rings 2) Background Images 3) Audio Preferences 4) Brightness Adjusting the Brightness Use the Up and Down softkeys to change the brightness of the screen Press the OK softkey to save or the Cancel softkey to return to the previous screen Changing the Ringtones If only one extension is on the phone, use 1) Default Ring to change the ringtones Use the navigation keys to select a ring type Press the Play softkey to preview a sound, OK softkey to save, or Cancel to return to the previous screen

Voicemail Quick Reference Buttons Main Menu 1) Play New Messages 2) Send a Message 3) Review Old Messages 4) Setup Options During Playback 1) Restart 2) Save 3) Delete 4) Slow Down Playback 6) Speed Up Playback 7) Rewind 8) Pause Playback 9) Fast Forward #) Skip Message After Playback 1) Replay 2) Save 3) Delete 4) Reply 5) Forward 6) Mark as New 7) Rewind 8) Pause 9) Fast Forward