Academic Program Review

Academic Program Review 2010-2011 Program: Computer Programming and Analysis Computer Information Technology Prepared by: Susan Thrall, Ph.D. Keith Rupert, M.S. Approved by: Tracy Hickman Date Submitted: 12/15/11

Description of the Program Review Process Program review is part of Florida Gateway College s (FGC) ongoing institutional effectiveness process to achieve its mission and goals through strategic planning, research, evaluation, and the use of information and data to guide decisions and actions. Educational programs, administrative and educational support departments are systematically reviewed as part of the process. The purpose of program review is to evaluate the quality of education, efficiency of services and processes, and adequacy of institutional resources. It is a tool used to document the achievement of goals and objectives. The results of evaluation are analyzed and actions are taken to address areas that need improvement. The dean or director approves the completed report and submits it to the department of Research and Institutional Effectiveness (RIE). RIE coordinates the distribution of the report to the program review committee and instructs them on the proper assessment procedure. RIE compiles the results from the program review committee and creates a summary for the administrative review committee. The administrative review committee will meet with the appropriate department representatives to discuss the findings and recommendations of the committees. Contacts: Becky van Hoek, Coordinator of Planning & Accreditation Ext. 4491 rebecca.vanhoek@fgc.edu Page 2 of 14

Section 1 Program Profile Mission To provide an excellent education in basic computer skills both face-to-face and online to the students of Florida Gateway College so that they are computer literate and able to technologically compete in today s world To provide computer majors with the technology skills necessary to satisfy the demand within our local five county area for computer-skilled personnel Vision The majority of students on campus will have taken a CGS-prefixed, computer course and will implement their computer skills across the curriculum of courses they take while at Florida Gateway College. The Computer Sciences will have implemented three certificate/degree programs, each leading easily into the next level to the next certificate or associate degree with the addition of only a few courses. Students will be able to complete the entire first certificate online. Computer majors will be able to choose from several computer certificates and associate of science degrees. (see attached graphic) The skills and knowledge learned by the computer majors will satisfy the demand of businesses in the five county area for skilled computer personnel Florida Gateway College will regularly advertise on media the Computer Sciences program in order to have it continually in the public eye. The computer program will have succeeded in increasing its number of students declaring computers as their major. Program Goals and Related College Strategic Plan Goal (SPG): Goals are broad, general statements that define the program s direction for continuous improvement. Goals are the framework for the more specific objectives. (objectives will be identified in section 6, Planning) Goal Type Goal SPG # Teaching/ Curriculum Ensure the curriculum is current and relevant to meet the needs of 1, 3, 4 students and industry Technology Use technology to increase student learning 1 Recruitment/Retention Implement strategies to increase enrollment & retention in 1 computer science programs Customer Service Provide exemplary customer service to students, faculty and staff 1,2 Community Outreach Provide services and programs that support the needs of FGC s surrounding community 4 Page 3 of 14

Section 2 -Program Content Description: For whom is it intended? Criteria for admissions to program; Degrees, certificates, diplomas; type of students served; demographic information; other Certificates and degrees are A.S. in Computer Programming and Analysis and A. S in Computer Information Technology; Certificates in Cisco Certified Network Associate, Computer Office Specialist with Programming, Computer Support Specialist with Programming and Web Development Specialist; A.S. in Computer Programming and Analysis intended for students who wish to have jobs in the applications area, entry level programming analysis, computer service and sales A.S.in Computer Information Technology intended for students who wish to have jobs in a support specialist role including help desk and repair technician skills, user support, computer networking technician, and technical support Criteria for admission include a high school diploma or GED certificate, the college level placement exam as prescribed by the State Board of Education Rule, and successfully complete any necessary preparatory classes, List courses in the program that support other programs: CGS 1572 Desktop Publishing is a requirement in the Graphics Arts program (both certificate and two year degree); it is a recommended elective for Business majors CGS 1570 Computer Applications is a requirement of many majors on campus including nursing, graphic arts etc.) CGS 1570 satisfies the graduation requirement for computer literacy at Florida Gateway College. CGS 1570 is a required course for many programs at universities including business majors COP 1334 Beginning C++ Programming is a required course for AA majors who plan to major in Computer Science at a university. COP 1332 Visual Basic is a recommended elective for AA majors who plan to major in Computer Science at a university. External Accreditation (the process, what is involved & status) N/A Community Outreach/Workforce Training Programs Booth at Small Business Resource Fair Presentation of programs to Guidance Counselors at their meeting at the college Meeting to coordinate program with high school teachers (e.g. Fort White) Presentation to high school teachers involved in Articulation agreements Visits to High Schools (e.g. visit to Lake Butler high School on Career Day) Outreach to Art Students from high school during their visit to campus; workshops on art in technology were presented Outreach to visiting high school students (tours of computer labs areas) Booth during Career and Technology Education Festival Articles in the LCCC column of the Lake City Reporter on our programs Computer programs Website on FGC website Information posted on Career Pathways website Judging Science Fair Page 4 of 14

Faculty: List faculty and their credentials, accomplishments, and professional development activities Name FT/PT Credentials Accomplishments Professional Development Keith Rupert FT B.S. Computer Science B. A. Mathematics M.S. Computer Science Susan Thrall FT B.A. German B.A. History M.A. German Ph.D. Geographic Information Systems Passed CCNA (CISCO) national certification exam; Passed CISSP exam for computer security; Set up entire Cisco lab at college Passed CCNA (CISCO) national certification exam; Has published over 2 dozen articles in Professional Journals including Journal of Real Estate Literature; GeoSpatial Solutions; Journal of Health Management and Practice. Has published chapters in books including Geographic Information Systems CCAI (Cisco Certified Academy Instructor); has attended computer related webinars (e.g. Cisco, SAM); attended Computer Security workshop/conference Regularly attends the American Real Estate Society meetings; has attended computer related webinars (e.g. Cisco, SAM) Page 5 of 14

Section3: Learning Outcomes Program Learning Outcomes: List the identified program learning outcomes that have been the focus of assessment for the past 3-5 years, the results of assessment, and how the results were used to make program changes, and resulting improvements. Learning Outcome Assessment Measure Assessment Results Use of the Results Improvements and Criteria Demonstrate understanding of networked environments Demonstrate understanding of computer systems architecture including components, networked environments, and operating systems. Bring the Cisco Networking program back into the curriculum required for both the A.S. degree in Computer Programming and Analysis and the A.S. degree in Computer Information Technology and increase the number of passing students for the first Cisco class. Passing the Cisco Skills and Written test for Cisco semesters 1 was used as the measure. Curriculum was changed to require several classes in computer architecture, troubleshooting computer operating systems, and networking no matter whether the student is pursuing an A.S. degree in Computer Programming and Analysis or a Computer information Technology degree. Cisco went from 0 students to 4 students finishing passing Cisco semester 1 in 2009 to now 8 students finishing and passing in 2010 (limit of 10 students per class) By including three newly required classes, the classes are now generally full and the pass rate is 90%. Looking at what former students accomplished we chose to do what Cisco calls the Discovery curriculum where students have more hands on time with equipment rather than the Exploration curriculum that is more esoteric and more theory oriented. Classes were placed back to back on only two days a week in the time schedule which encouraged students to take more than one class since they were already at school. All students now have a better understanding of hardware, software, and simple home and business networks. Because of a grant in another program, serendipitously more equipment was purchased so there was more hands-on time doing the labs. Students can have more hands on time and work in smaller groups. Students are now contacting each other outside class and for the first time, study groups have been formed. Students are reinforcing learned concepts and teaching each other. Page 6 of 14

General Learning Outcomes Please select the outcomes that are addressed by your program and identify the courses which list these skills as learning outcomes. OUTCOME #2: Critical Thinking Students will demonstrate the knowledge and ability to evaluate carefully and apply reasoning to differentiate between facts, inferences, assumptions and conclusions. # Expected Results Core Courses 1 Students will demonstrate the ability to question and evaluate information (data, ideas or concepts) for accuracy, objectivity and quality. 2 Student will demonstrate the ability to analyze information (data, ideas, or concepts) in context to draw appropriate and well supported conclusions. 3 Student will demonstrate the ability to synthesize ideas from a variety of sources producing an original product. CET 1600; CET 1610:CETxxxx;CETxxxx; OUTCOME #3: Quantitative Reasoning Students will demonstrate the knowledge and ability to use numerical, geometric and measurement data in computations and reasoning to draw logical conclusions and make well-reasoned decisions. # Expected Results Core Courses 1 Students will demonstrate the ability to make necessary numeric conversions from measurements in both the US and Metric Systems. 2 Student will demonstrate the ability to interpret mathematical models such as formulas, graphs, table, and to draw CGS 2511 inferences from them. 3 Student will demonstrate the ability to estimate and check answers to problems in order to determine reasonableness, identify alternatives, and select optimal results. Page 7 of 14

OUTCOME #5: Information Literacy Students will demonstrate the ability to locate, comprehend, evaluate and use information effectively and ethically. # Expected Results Core Courses 1 Students will demonstrate the ability to locate relevant resource materials available in the library or through the Florida college system in either electronic or print format. 2 Student will demonstrate the ability to differentiate between reliable and unreliable Web sites and relevant subject databases provided through the library, and utilize reliable electronic web resources to support their beliefs, position, and/or argument. 3 Student will demonstrate the ability to use information derived from a variety of sources in accordance with the laws and guidelines of Fair Use and intellectual property rights. 4 Student will demonstrate the ability to gather information by using an internet search engine. CGS 1570 5 Student will demonstrate the ability to send and receive basic e-mail communication. CGS 1570 6 Student will demonstrate the ability to organize data in a tabular format using an appropriate computer software package. A) Demonstrate the ability to apply an appropriate analysis method to the data based on the software capabilities. 7 Student will demonstrate the ability to save data in an electronic form. CGS 1570 8 Student will demonstrate the ability to print a document from the computer. CGS 1570 CGS 2511;CGS 2541 Page 8 of 14

Declared Majors Section 4 Program Efficiency 2008-2009 2009-2010 2010-2011 Fall 2012 CISCO CCNA CER (CCNA) 0 1 0 2 Computer Office Specialist with Programming CER (COSP) 2 2 0 0 Computer Support Specialist with Programming CER (CSSP) 0 1 1 1 AS Computer Information Technology (CITN) 14 10 10 25 AS Computer Programming & Analysis (CPVM) 19 7 7 28 Web Development Specialist 3 1 1 1 2008-2009 2009-2010 2010-2011 Total Success Rate 72.1% 70% 70.6% Success Internet Courses 69.3% 64.4% 66.0% Traditional Courses 74.3% 75.2% 74.6% Graduates 2009-2010 2010-2011 CISCO CCNA CER (CCNA) 0 0 Computer Office Specialist with Programming CER (COSP) 3 7 Computer Support Specialist with Programming CER (CSSP) 1 0 AS Computer Information Technology (CITN) 0 0 AS Computer Programming & Analysis (CPVM) 0 0 Web Development Specialist 0 0 The number of students declaring majors is increasing. Success rates are steady. Internet success is lower than traditional Page 9 of 14

Section 5: Comprehensive Analysis Achievement of Goals and Objectives / Program Improvements Discuss program and department accomplishments over the past five years. Describe improvements in student learning, curriculum improvements, efficiency of department processes, new innovations and uses of technology, more effective assessment processes, etc. Two certificate programs were created from courses in the AS programs. Students who complete the certificates can articulate to the AS programs. Student completions have increased particularly in the Computer Office Specialist with Programming CER (COSP) The Computer Club was formed to give the department more exposure and increase student engagement. The curriculum is systematically reviewed to ensure timeliness and relevance of programs and courses. Page 10 of 14

Section 6: Planning Objectives: Your objectives should relate to the program goals identified in Section 1. Objective Incorporate the use of an SAM automated grading system in the classroom. Ensure computers in the student labs are equipped with current software Have the Computer Club perform minor repair & support to students faculty and staff Provide flexible schedules and assignment deadlines to accommodate students with non-traditional schedules. Present information to students about the certificates and degrees offered and how they articulate throughout the program. Contact students who miss more than 2 classes Collaborate with the Graphics Arts program when scheduling CGS1572 Desktop Publishing & Graphics to accommodate graphics design majors; Intended Outcome Students will receive instant feedback and have the ability to repeat assignments to improve successful completion Ensure that students are learning industry relevant material Students will receive hands on experience Allow more students to successfully complete their program. Program recruitment and retention Satisfied Customers Increased student success Provide schedule flexibility for students doing independent work Offer online students multiple days, times and locations to take exams to better accommodate students Page 11 of 14

Computer Science Programs (AS and certificate) 63 hour AS degrees Computer Information Technology CIP 0507.030600 33 hour certificate Computer Programming and Analysis CIP 0507.030500 Computer Support Specialist with Programming CIP 0507.030100 18 hour certificate Computer Office Specialist with Programming CIP0507.030503 Web Development Specialist CIP 0507.039903 Susan Thrall, Keith Rupert

Breakdown of Required Classes Computer Office Specialist with Programming 18 hour certificate Intro to Programming COP 1000 3 cr. hrs. Computer Applications CGS 1570 3 cr. hrs. Web Page Programming COP 2830 OR Desktop Publishing CGS 1572 3 cr. hrs. Visual BASIC COP 1332 3 cr. hrs. Spreadsheets Excel CGS 2511 3 cr. hrs. Database Management Access CGS 2541 3 cr. hrs. Leads to Computer Support Specialist with Programming 33 hour certificate includes 18 hours from the above courses plus: Web Page Programming COP 2830 OR Desktop Publishing CGS 1572 3 cr. hrs Computer Repair & Upgrading CET 1173 3 cr. hrs. Computer Systems Troubleshooting CET 2179 3 cr. hrs Cisco Networking Fundamentals CET1600 3 cr. hrs Professional Development in the Workplace OST 1581 3 cr. hrs Leads to Susan Thrall, Keith Rupert

OR Computer Programming and Analysis AS degree 63 hour AS degree includes 33 hours from the above courses plus: Advanced Programming Techniques COP 2401-3 cr. hrs. Two of: 6 cr. hrs. COP 1800 Java COP 2220 C++ COP 2832 Internet Applications COP XXXX (new) SQL or VBA Two of: 6 cr. hrs Any other CGS course Any other CET course Any other COP course OST Word Processing GRA 1117 Introduction to Computer Graphics Computer Information Technology AS degree 63 hour AS degree includes 33 hours from the above courses plus: Cisco Networking Router Technology CET 1610-3 cr. hrs. Cisco Advanced Router Technology CET 2615-3 cr. hrs. Cisco Network Project Based Learning CET 2620-3 cr. hrs. Introduction to Customer Service OST 1384-3 cr. hrs. Technical Writing ENC 12 10-3 cr. hrs. Leads to Web Development Specialist - 36 hour certificate(includes 1 additional course) Susan Thrall, Keith Rupert