T-Systems Leverages the SUSE Hosting Environment for SAP Linux Capabilities in a Cloud Lars Micheel November 2014
Content 1 2 T-Systems GDU SAP Technology Services 3 SUSE Technology Deployed in T-Systems 4 Customer Stories 2
T-Systems
Facts & Figures We make the right connections More than190 million customers Presence in around 50 countries worldwide No. 1 on German market (phone, mobile, IT) 60.1 billion revenue: more than 50% generated outside Germany 230 000 employees worldwide We run our business responsibly A leading player in terms of data protection and security A pioneer in environmental protection through the development of energy-efficient ICT solutions 9 300 trainees and co-operative education students in Germany We think ahead Telekom Innovation Laboratories / T-City project Intelligent network solutions for connected cars, healthcare and energy Internet services Mobile Internet Connected home Deutsche Telekom an international market leader for connected life and work 4
T-Systems Deutsche Telekom s subsidiary for major corporations A global player with global resources INTERNATIONAL presence OFFICES IN OVER 20 COUNTRIES, GLOBAL DELIVERY CAPABILITY Focus LARGE CORPORATIONS, MULTI- NATIONAL COMPANIES, PUBLIC SECTOR AND HEALTHCARE ORGANIZATIONS Market position No. 1 No. 2 No. 2 ICT provider in Germany Systems integration in Germany Manufacturing IN EMEA Revenue 9.5 BILLION* *2013 FIGURES Employees APPROX. 50 000 (27 000 IN GERMANY, 23 000 OUTSIDE GERMANY)* *2013 FIGURES 5
Cloud computing @ T-Systems End-to-end execution for our clients Dynamic services for infrastructure Dynamic services for UC (HCS) Dynamic services for collaboration Dynamic services for SAP solutions Dynamic services for SAP HANA Future workplace (e.g., VDI) Cloud readiness & management solutions COMB cloud orchestration, management, and brokerage Cloud integration center T-Systems Cloud services Partner services Partner services Application performance management Customer IT services T-Systems cloud stack Private IP access T-Systems basic cloud infrastructure Partner cloud stacks Public cloud infrastructure Public IP access Public cloud services All-IP network. 6
What analysts say Operators have seen rising demand for hosted UC services based on Cisco and Microsoft technology TSystems is well placed to deliver services based on a variety of vendors solutions, and has a particularly longstanding relationship with Microsoft in terms of hosting and managing its UC systems. T-Systems hosted UC offerings are tied in closely with its cloud computing and application hosting services, providing a significant differentiator in the market. Ovum, Operator Strategies for Hosted Unified Communications Services, September 2013 T-Systems is strong in the data center and cloud services market, because the company has a robust portfolio ranging from application management, storage, and business continuity to data center transformation, professional services, and SaaS and IaaS offers. Current Analysis, T-Systems Data Center and Cloud Services, September 2013 Lars Micheel T-Systems Leverages the SUSE Linux Capabilities in a Cloud 11/14/2014 7
GDU SAP TS 10 Years Cloud Experience Strong Track Record in SAP services GEOS Vorwerk Shell Philips BAT KONE DDC Frankfurt First Customer on AppCom DCS 1.0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 DDC Jacksonville, Sao Paulo, Singapore & Munich DCS 2.0 SAP Pinnacle Award 1000 Systems 4000 Systems 120 Customers DDC Zurich DDC Zürich, London, Frankfurt II, Singapore SAP certified in Cloud Services DCS 2.5 SAP Pinnacle Award Run SAP Global 5000 Systems 65 TB HANA Memory installed 44 Mio. SAPS DCS 3.0 Dynamic HANA 2015 8
Zero Distance to customer and Partner Extensive experience and strong skills 11/14/2014 Lars Micheel T-Systems Leverages the SUSE Linux Capabilities in a Cloud 9 11/14/2014
How SUSE meets T-Systems Zero-Outage requirements One single phone number for T-Systems Major Outage Calls worldwide 24x7 3 local SUSE Teams (EMEA, APAC, USA) acting as ONE global Team dedicated to T-Systems (Follow the sun) SUSE Professional Services Teams consist of SUSE Support Engineers & Service Account Managers SUSEs commitment: Support T-Systems Zero-Outage program Support T-Systems to secure quality and cost goals Meet T-Systems KPIs Prevent outages, reduce risk and proactively mitigate risk 10
SUSE Professional Services Global Team: T-Systems Zero-Outage USA Primary Support Engineer Service Account Manager EMEA 2 x Primary Support Engineers Service Account Manager APAC Primary Support Engineer Service Account Manager 11
T-Systems GDU SAP Technology Services
SAP Business @ T-Systems: currently represented in 21 countries with SAP Outsourcing and SAP Consulting Business Netherlands Germany USA Belgium UK Czech Rep. Slovakia China France Hungary Spain Austria Switzerland Italy Mexico India Singapore Malaysia Japan Brazil South Africa Total: 3,178,470 Users *) Europe 2,267,515 Americas 272,551 Africa 56,065 Asia/Pacific 361,819 *) Shared Service Installations: users counted only once, users according SAP CCMS 13
key facts & figures GDU SAP Technology Services Dynamic Hana on DCP platform as HANA Enterprise Cloud Partner SAP Plug on the Dynamic Cloud Platform (DCP) launched in April 2014. Running more than 5200 SIDs on more than 47,8 Mio SAPS 3.1 Mio Users are using our Systems productively. more then 150 SAP Hana nodes in operation with largest HANA Installation Scale out with 8 TB of Memory In 2013 we decreased our critical incidents by 67% and our high incidents by 53% BEST in CLASS, LEADER with PAC and GARTNER We have grown our Business by 16% in 2013 Lars Micheel T-Systems Leverages the SUSE Linux Capabilities in a Cloud We are running the worlds biggest SAP System with 710.400 SAPS 11/14/2014 14
SUSE Technology Deployed in T-Systems
T-Systems - Cloud Core beliefs Building on its reliable Dynamic Services, based on cloud computing principles, T-Systems makes any service, any time, on any server a reality. OS-Instances Virtual Server Win Linux Unix Dynamic Services for -Plattform Dynamic Services for... Platform Not tied to set delivery and provisioning times Workflow tool for automated provisioning and installation Resource pooling leads to significantly lower costs than with conventional operating models High availability thanks to standard components that can be rapidly replaced Certified security concepts using standardized read only images for OS Instances Server Standard-Hardware Storage Network Based Backup Integrated Backup IP-Network Virtualized Network & Firewalls 16
T-Systems Operating systems used for SAP Services with Cloud Operational Model Majority of Cloud-operated servers for SAP Services run on SLES 11 based systems Lars Micheel T-Systems Leverages the SUSE Linux Capabilities in a Cloud 11/14/2014 17
A wide choice of services from the private cloud An overview of the ARCHITECTURE Platform Small Block Large Block Twin Block Double Block Operation Stand-alone solution with external backup target 2x large blocks, each block is fully autonomous Multi tenancy Single tenant only Single tenant or shared (multi tenant) 2x large blocks with shared management and storage Storage technology Storage Capacity start configuration Storage Extensions Maximum Storage Capacity Offsite backup Small NetApp Storage, SATA only 7 TB SATA raw file system 3 x 9 TB SAS 27 TB SATA raw file system Multiple disk shelves 27 TB SATA each 100 TB SAS 88 TB SATA 270 TB SATA Asynchronous snapshot replication to external storage (other RSS site or RDC) NetApp Storage SAS & SATA NFS & iscsi, no FC 2x [3 x 9 TB SAS] 2x [27 TB SATA] raw file system Multiple disk shelves with 9 TB SAS or 27 TB TB SATA each Double of large block Network 1 Gbit internal network 10 Gbit internal network Hosting 2 to 6 hosts 64 GB memory each < 20 VMs per host 4 hosts (up to 20 hosts possible) 2 CPU per host /6 Core each 20 to 40 VMs per host Asynchronous snapshot replication to sister site Same as twin block, plus SAS storage with synchronous mirror via FC link 2x [3 x 9 TB SAS] 2x [27 TB SATA] 2x [3 x 9 TB SAS mirrored] 9 TB SAS, 27 TB SATA 2x [9 TB SAS mirrored] Double of large block plus 2x [122 TB SAS mirrored] 2 x 4 hosts (up to 2 x 20 hosts possible) 2 CPU per host / 6 Core each 20 to 40 VMs per host Customer self Zimory Cloud Manager service portal Availability 99 % 99,5 % 99,95 % DR Option No DR option available DR capability 18
T-Systems Cloud Services DR Capabilities Major Architectural Features Each server has independent network interfaces for storage network, administration network and customer network; there is no routing among these interfaces nor among the networks. Storage CustomerNetwo rk Administration Customer synch mirror NAS Filers Storage Network Access via storage IP address synch mirror Metroclusters: Storage devices (filers) that span sites, each using a dedicated network connection to synchronously mirror data Each network transparently spans both sites Administration Network Access to customer network (service IP naddresses) Customer Customer Firewall First Site Second Site A service IP address can exist only once in customer network Network Distance 10-20 km Access to administration network (server IP addresses) Admin Net Firewall T-Systems Corporate Network (encrypted access) 19
T-Systems Cloud Services DR Capabilities. Schematic Diagram - Normal Application Operations. synch mirror NAS Filers synch mirror mirror not visible to applications whenever primary storage available. Storage Network CustomerNetwo rk Customer Customer Network Firewall First Site Second Site Service IP address in customer network mapped to service on a server at first site Distance 10-20 km Administration Network Admin Net Firewall T-Systems Corporate Network (encrypted access) 20
T-Systems Cloud Services DR Capabilities Schematic Diagram - Recovered App. Oper. after Site Failure NAS Filers no mirror Storage Network Customer Network Customer Customer Network Firewall First Site Second Site Distance 10-20 km Service IP address in customer network still mapped to service, but on a server at second site Administration Network Admin Net Firewall T-Systems Corporate Network (encrypted access) 21
SUSE Technology Deployed in T-Systems High Availability services for SAP SUSE Linux Enterprise High Availability Extension to ensure highest Business continuity demands standard T-Systems design for cluster packages and Filesystem Layout using STONITH/Fencing method SBD to isolate defect cluster nodes ( http://www.linux-ha.org/wiki/sbd_fencing ) using SAN Storage with hostbased mirroring 22
T-Systems OPERATIONAL SERVICES FOR SAP HANA Details and Integration-path into Dynamic Services The tried and tested operating model standardized, automated, industrialized simply add SAP HANA. 2 Dynamic Services Appliance Edition for SAP HANA SAP HANA 3 Dynamic Services Developer Edition for SAP HANA SAP HANA Nonproduction mode only Dynamic Services platform Linux Dynamic Services platform Unix Linux Unix Linux 1 Classic Operations for SAP HANA 4 Dynamic Services for SAP HANA SAP HANA SAP HANA Linux Dynamic Services platform Unix Linux 23
Customer Stories
If you re interested in SAP HANA s track record Deployment at a world-leading energy company SAP HANA FROM A PRIVATE CLOUD The first large-scale implementation of SAP HANA in a private-cloud operating environment Test and evaluation of the SAP HANA technology in light of company policies Accelerated analysis of mission-critical data with SAP HANA Currently one of the largest-scale SAP HANA installations in the world 48 terabytes (TB) of in-memory capacity Implemented by a 50-strong team of T-Systems professionals from eight countries Full integration with Dynamic Services for SAP Solutions Ability to process mass data in hours rather than days creates competitive advantage 25
Brenntag Dynamic Services for SAP Solutions THE CUSTOMER Brenntag is a worldwide leading distributor of industrial and specialized chemical products and offers its more than 150,000 customers over 10,000 various products. The company operates a global network of more than 400 locations in over 60 countries and employs about 11,000 people.. THE CHALLENGE Support for the extremely flexible business model and the expansion strategy for the Asian region Reduction of fixed costs, pay-per-use pricing Standardization and consolidation of the entire ICT platform for Asia/Pacific Reliable fulfilment of group-level security requirements THE SOLUTION Implementation of an end-to-end solution consisting of MPLS and Dynamic Services for SAP Flexible service level agreements from Office to High- Availability Disaster Recovery Provision of the services from the high-availability data center in Singapore for 9 countries in the region Introduction of a cost structure that is transparent and predictable long-term THE CUSTOMER BENEFITS Lean IT: less need for human resources for ICT services in the region Previously fixed costs are converted to variable costs through a transparent, flexible pricing model Flexible scaling of services to changing business requirements Faster development of new functionality thanks to a reduction in complexity 26
Pioneer Flexible IT on demand, Dynamic Services for SAP «We are more than happy with the way the project has gone so far and are looking forward to seeing the positive impact on the business.» Peter Vermeylen, General Manager of European IT THE CUSTOMER Pioneer, headquartered in Tokyo, Japan, designs, develops and manufactures high-quality audiovisual devices, with a focus on home entertainment, in-car radio and audio systems and DJ equipment. The company employs over 32,000 people across five continents. In fiscal 2009, it posted revenues of 4.5 billion euros. THE CHALLENGE Adapt IT to changing business requirements Reduce hardware and operating costs Create a scalable platform to support future growth Find a flexible, long-term ICT partner THE SOLUTION Comprehensive outsourcing agreement based on Dynamic Services for SAP offering Hosting of SAP landscape at T-Systems data centers Operation of extensive range of SAP applications Flexible access to IT resources on a pay-per-use basis THE CUSTOMER BENEFITS Significant reduction in IT costs Greater agility Excellent partnership built on mutual trust Clearly defined roadmap and project goals More energy and resources to focus on business development 27
Thank you! 28