Agenda. SAP Cloud Overview SAP Cloud History Products. Challenges & Opportunities Cloud Services Characteristics Geography
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1 NetApp & SAP Cloud Dean Wardrope, Global Enterprise Manager SAP, NetApp SAP Summit 2013
2 Agenda SAP Cloud Overview SAP Cloud History Products Challenges & Opportunities Cloud Services Characteristics Geography NetApp Solutions Enabling SAP Cloud SAP Cloud Infrastructure SAP History Provisioning Storage Management Backup & Recovery 2013 SAP AG. All rights reserved. 2
3 Agenda SAP Cloud Overview SAP Cloud History Products Challenges & Opportunities Cloud Services Characteristics Geography NetApp Solutions Enabling SAP Cloud SAP Cloud Infrastructure SAP History Provisioning Storage Management Backup & Recovery 2013 SAP AG. All rights reserved. 3
4 40 Years of Proven Experience Managing and supporting mission-critical systems for companies globally Best Customer Support TSIA Awards Mission Critical Support MaxAttention 70% of F2000 customers rely on SAP Support to optimize their operations Our Pedigree Excellence in IT SAM solutions with SAP Solution Manager SAP Cloud Hosting Business Experience A decade of mission critical system operation for customers SAP Runs SAP Over 40,000 servers, 55,000 users, 2013 SAP AG. All rights reserved. 4
5 MARKET NEEDS ON PREMISE, ON DEMAND AND CLOUD CO-EXISTENCE Hybrid business solutions and networks are becoming the norm Companies will choose services Deployment choice and flexibility for different purposes from both public and private clouds integrated with on-premise solutions Openness and ecosystem strength will be key success factors for providers Orchestration of hybrid solution landscapes will become key 2013 SAP AG. All rights reserved. 5
6 Comprehensive Solution Portfolio Seamlessly Integrated for a Hybrid World Suite On Demand Integrated Suite to run your business LoB On Demand Solutions to differentiate your line of business Solutions to increase your personal productivity mymoney mysupplier mycustomer mypeople Financials OnDemand Sourcing OnDemand Sales OnDemand Employee Central Jobs2Web Travel OnDemand Service OnDemand LMS WFP/A SAP Business ByDesign Jam BizX 2011 SAP AG. All rights reserved. 6
7 Agenda SAP Cloud Overview SAP Cloud History Products Challenges & Opportunities Cloud Services Characteristics Geography NetApp Solutions Enabling SAP Cloud SAP Cloud Infrastructure SAP History Provisioning Storage Management Backup & Recovery 2013 SAP AG. All rights reserved. 7
8 SAP Cloud Characteristics Little upfront cost to enable usage Rapid deployment Multi-tenant Architecture, scalable platform Variable pricing tied directly to usage Elasticity: scale up and down dynamically Lower ongoing operating costs than IT owned and managed in-house Architecture Cloud Computing Layers (Saas, Paas, IaaS) Deployment Model (public, private, hybrid) Automated & Standardized 2013 SAP AG. All rights reserved. 8
9 End-to-End SAP Cloud Application Management Complete on-demand application management designed by SAP Central Cockpit for all App Management ISAE3402 TESTIFIED formerly SAS 70 Type II ISO CERTIFIED Provisioning Deployment Maintenance Hot Fixes Upgrades Automated proactive system monitoring (tenant checks, system checks) Strict data access control & security 2013 SAP AG. All rights reserved. 9
10 Foundation Highly Secure Global Data Centers Globally consistent set-up and processes World-class Tier-3/4 data centers Highest compliance standards ISO CERTIFIED ISAE3402 TESTIFIED* BS25999 CERTIFIED Customer data kept within the same jurisdiction (live and backup) Main hubs run by SAP - external data centers selected according to SAP standards *formerly SAS 70 Type II 2013 SAP AG. All rights reserved. 10
11 Current data center locations of SAP Cloud Amsterdam 1&2 Chicago Racksapce Phoenix Docklands Boston London Delaware Newtown Square New Jersey Ashburn Weinheim & Munich SAP Rot Co-Locations Data centers used by SAP cloud Managed Services Brisbane Sydney 1& SAP AG. All rights reserved. 11
12 Future data center locations of SAP Cloud Amsterdam Weinheim & Munich Phoenix Ashburn SAP Rot Co-Locations Data centers used by SAP cloud Managed Services Sydney 1& SAP AG. All rights reserved. 12
13 Physical Security physical safeguards for the SAP On-Demand Data Center Data Center Hundreds of surveillance cameras with digital recording Tens of thousands of environmental sensors Security and facility support team onsite 24x7 Biometric access to secured areas Multiple redundant internet connections from multiple carriers Redundant Data Storage in two Data Center locations 2013 SAP AG. All rights reserved. 13
14 Physical Security physical safeguards for the SAP On-Demand Data Center Power Redundant power sources Hundreds of UPS units with additional capabilities of 20 min Auxiliary, expandable diesel power supply, online within minutes Diesel fuel storage sufficient for 48-hours of operations without refueling Contracts with external supplier for delivery of l diesel in 24 h 2013 SAP AG. All rights reserved. 14
15 Physical Security physical safeguards for the SAP On-Demand Data Center Cooling 100% redundant air conditioning Auxiliary cooling capacity 2013 SAP AG. All rights reserved. 15
16 Physical Security physical safeguards for the SAP On-Demand Data Center Fire and Flood Protection Redundant, automated, environmentally friendly, INERGEN fire extinguisher System Thousands Fire and Flood Surveillance Sensors 2013 SAP AG. All rights reserved. 16
17 Agenda SAP Cloud Overview SAP Cloud History Products Challenges & Opportunities Cloud Services Characteristics Geography NetApp Solutions Enabling SAP Cloud SAP Cloud Infrastructure SAP History Provisioning Storage Management Backup & Recovery 2013 SAP AG. All rights reserved. 17
18 SAP Cloud: Virtualization of Infrastructure Components VLAN SDN Hypervisor Adaptive Computing (LVM) Storage Virtualization Vfiler / Cluster Mode Multi Tenancy 2013 SAP AG. All rights reserved. 18
19 SAP Cloud Infrastructure Insights Blade servers port consolidation in the blade shelf Boot and paging on local disks 10 GB Ethernet storage units and blade shelf connected with 10GB Ethernet NFS Based Storage Access VM containers on NFS applications and application data direct on NFS shares not in container files Limited SAN storage for Successfactors products Open XEN as Hyper Visor comes with SLES Management implemented by SAP Cloud vmware for Successfactors products Supported OS Linux Windows Server Snapshot based backup to disk no tapes snapshots are transferred to 2 nd location with incremental updates 2700 Servers VM s 4PB Storage 1500 Databases 7000 SAP Instances 2013 SAP AG. All rights reserved. 19
20 SAP and NetApp- Major Milestones 2000 First NetApp deployment in SAP for File Services <5 Terabytes 2001 First SAP system on NetApp 2002 Joint development of SAP Adaptive Computing 2003 Major rollout of SAP development landscape on NetApp 2004 Development of SAP Business ByDesign on NetApp 2006 SAP CRMonDemand hosted on NetApp 2007 SAP BusinessByDesign hosted on NetApp 2008 SAP uses 6+ PB of NetApp storage 2009 SAP implemented Thin Provisioning and Deduplication 2010 SAP uses NAS for Vmware 2011 SAP uses 20+ PB of NetApp storage 2012 SAP uses ~30 PB of NetApp storage on ~320 Filer Heads 2013 SAP AG. All rights reserved. 20
21 SAP Systems on NetApp Technologies SAP Systems SAP System Image Repository Trex Index/Development OpenText Archiving Customer proof of concepts CIFS/NFS Home /Group Shares SAP Development Databases SAP Cloud SAP Portal CRM on Demand Vmware Service Marketplace SAP Transports 30 PB, 320 storage subsystems Data Fabric Manager Snaprestore Multistore Data Fabric Manager Flexclone NFS, CIFS, iscsi, Fibre Channel Snaplock Clustered Failover Syncmirror Snapmirror Snapdrive Snapvault NetApp Technology 2013 SAP AG. All rights reserved. 21
22 Storage Management in SAP Cloud All systems worldwide managed from one central infrastructure management system Only 2 dedicated 3 rd level storage and backup admins Daily business is managed by 3 rd party resources Frequent tasks are automated Self services like snapshots and backups are exposed as WEB based self services and web services to other departments Tools used: Snap Creator, Protection Manager, Performance Advisor, SSC 2013 SAP AG. All rights reserved. 22
23 Results of Storage efficiency Vol. A 300GB Vol. A 0GB Vol. B 0GB Vol. C 0GB Vol. A 120GB Vol. B 80GB 800GB Free Vol. C 400GB Vol. B 500GB Vol. C 220GB 2000GB free 1580GB free Aggregate (without Data) after standard provisioning of volumes Aggregate (without data) after volumes provisioned Aggregate after data changes in volumes 2013 SAP AG. All rights reserved. 23
24 Storage Efficiency Example: Development Landscape 3 times more virtual storage provided than charged for 85% less physical storage required than competition with RAID-1/BCV 2013 SAP AG. All rights reserved. 24
25 Storage Efficiency Example: Trial Landscape 5.6 times more virtual storage provided than charged for >90% less physical storage required than competition with RAID-1/BCV 2013 SAP AG. All rights reserved. 25
26 Backup to Disk Disk based storage backup feature of NetApp storage systems Enables data contained on a primary filer to be backed up to a central, secondary storage system in a quick and efficient manner Data can be restored from the SnapVault secondary storage system with less downtime and less of the uncertainty associated with conventional tape backup and restore operations Only a small amount of extra disk space is required on primary storage system Automation is done with NetApp SSC Server primary filer secondary filer in separate DC A1S (Tenant) A1S (Tenant) AP NW Instances AP A1S (Tenant) JAVA LC TREX ABAP NW Instances JAVA AP DB2 maxdb LC TREX ABAP NW Instances OS: Suse Linux DB2 maxdb JAVA LC TREX ABAP OS: Suse Linux DB2 maxdb OS: Suse Linux Block-level incremental changes only Snapshot pointers of file system Only one snapshots on primary filer n snapshots stored based on retention policy 2013 SAP AG. All rights reserved. 26
27 Why NetApp? Full but Lean Backups ByD Cust 1 Primary Storage km Secondary/Backup Storage pointer Backup t0 pointer Backup t1 pointer Backup tn 2013 SAP AG. All rights reserved. 27
28 Storage Services Connector (SSC) Eliminates Complexity, Scales Management, Speeds provisioning Operation Team ByD Admin Server Admin Operation Team ByD Admin Server Admin Queue here for Service Storage Admins Automated Self-Service Provision DR Policies Backup/Recover Test/Dev Copies Manual Processes Provision Recover Configure 2013 SAP AG. All rights reserved
29 Why NetApp? Value Add for SAP Cloud! Ease of management Easy to use and well documented CLI and API for automation No need for cumbersome management tools All functionality within one system!! Fast provisioning and handling of data with NFS No FC infrastructure needed No zoning No management of multi-pathing No volume management Automated extension and shrinking of volumes Efficient data handling Allocation of space happens within seconds Snapshot based consistent backups to disks Fast cloning of volumes Storage efficiency 2013 SAP AG. All rights reserved. 29
30 Questions
31 Thank You! Contact information: Thomas Koehn SAP Cloud Infrastructure Management
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